Hi, I bought a Razer Basilisk off a private person from ebay (Germany), so unfortunately no option to return it.
Apparently the mouse is brand new, but when I plug it in it is glowing but the cursor is not moving and Windows is not able to detect it.
I tested 3 different computers --> same everywhere.
What can I do now?
Can I contact Razer for support?
Thanks for help.
Page 1 / 1
patrickweigl
Hi, I bought a Razer Basilisk off a private person from ebay (Germany), so unfortunately no option to return it.
Apparently the mouse is brand new, but when I plug it in it is glowing but the cursor is not moving and Windows is not able to detect it.
I tested 3 different computers --> same everywhere.
What can I do now?
Can I contact Razer for support?
Thanks for help.
Please perform the steps from this link. Should the behavior persist, please proceed with this article. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
*Thread is now locked.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.