Razer Blackwidow Elite - spontaneous volume change problem | Razer Insider

Razer Blackwidow Elite - spontaneous volume change problem

  • 29 January 2022
  • 1 reply
  • 46 views
A
Hello Razer community,

I am using Razer Blackwidow Elite keyboard, it has a volume knob in the upper right corner.

There is a known problem with this model, that it spontaneously increases and decreases the volume.
So currently I have volume up and down unbind, in another words, I can´t use the knob, which defeats the whole purpose of having it in the first place.

What I would like to do is bind a keyboard shortcut of shift+volume up on the knob to increase the volume AND shift+volume down to decrease it - that would alleviate the problem with changing volume.

Problem is, Razer Central doesn´t allow that (doesn´t allow combination of keys being bind).
I would like to be able to bind it - is there anybody here who had this problem and would be willing to share how they solved it?

I have AutoHotkey installed and wouldn´t mind having a script on the background running which would help me with this.

I am running Windows 10 Pro 64-bit (10.0, Build 19044).
Help with this problem would be appreciated.
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1 Reply

Razer.Speedcr0ss
Userlevel 7
Hi there! Have you checked if the behavior happens while the Razer Synapse 3.0 is closed or disabled? Also, check if the intermittent volume change while the device is plugged into another USB port or computer (preferably Windows 11)? Ensure that the keyboard is connected to your computer's USB port directly, not on a USB hub. Otherwise, allow me to initiate a case/ticket and forward it to the Support Team. Please send me a PM, including your Razer BlackWindow Elite's serial number and Synapse 3.0 logs. Save the file via Google Drive or any online drive, then paste the link in your message. I'll be locking this thread to curb our conversation privately.

Edit:

Great news! Our Support Team took over our inquiry. Once they've done reviewing its content, they'll send you a follow-up message via email within the next 24-48 hours. I've also highlighted your feedback/request of adding a feature in Razer Synapse 3.0 in terms of binding the volume wheel function to other keys. I appreciate your cooperation. Feel free to send me a ping should you need additional assistance. Keep safe.
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