Razer Blade 15 mid 2019 advanced model insane flickering and black screen | Razer Insider

Razer Blade 15 mid 2019 advanced model insane flickering and black screen


Hi,
I have been experiencing insane screen flickering with my laptop for 1 year now. I tried everything from updating bios to reinstalling windows. Currently at the screen also started go black while the laptop is still working. Is there any solution to this?

You can see the screen flickering below



Also I have to say, razer live support representatives should be vetted more because when I first told them of my problem they told me that they would solve my problem wherever I am and then did not contact me, but later when I contacted them again, they told me my laptops warranty was expired and what former agent promised was not true. I gotta say this was not a very good impression for someone dropping around $3k for a laptop.

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2 Replies

have you found a solution yet?
Userlevel 7
Qentin54
Hi,
I have been experiencing insane screen flickering with my laptop for 1 year now. I tried everything from updating bios to reinstalling windows. Currently at the screen also started go black while the laptop is still working. Is there any solution to this?

You can see the screen flickering below



Also I have to say, razer live support representatives should be vetted more because when I first told them of my problem they told me that they would solve my problem wherever I am and then did not contact me, but later when I contacted them again, they told me my laptops warranty was expired and what former agent promised was not true. I gotta say this was not a very good impression for someone dropping around $3k for a laptop.

villeNapierGreenfront293
have you found a solution yet?


Were there any changes applied to your Razer Blade 15 before the issue start? Let's isolate the behavior first by following the steps from this video. Should the issue persists, please send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)
c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).
d. Screenshot of Nvidia/Intel Driver Version: (Press Windows+R on your keyboard. Type in DXDIAG into the run command text box and hit OK. Then click on YES. Click on the Display 2 tab and look for the Nvidia version on the right side.)
e. Synapse 3.0 logs.
f. Photo of the BIOS main tab.

Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.