Razer Blade Pro 2020 can't update Nvidia drivers

Razer.SpeedCr0ss
Hey everyone! I've coordinated with our Support Team and showed them your feedbacks after updating the laptop's NVIDIA driver. Please expect another NVIDIA driver updates since the issue is unresolved after the last firmware release. Please wait for the Razer Blade Pro 17" (2019) | RZ09-0314x and Razer Blade Pro 17" (2020) | RZ09-0329x further announcement here or on our support site.

This issue will NOT BE FIXED with a NVIDIA driver update.
We require a BIOS update, ideally this BIOS update will also include a -100 CPU under volt and or unlock XTU access, our CPU performance was reduced by 30% compared to BIOS 1.0, the original BIOS this laptop shipped with and all for naught since the black screen issues persist.
I still can't believe that RAZER cares so little about their top tier customers.

What sucks is the HWID exists in the 451.58 DCH drivers, so it does install. That's great and all but you lose access to the laptops 120hz display when in dedicated GPU mode.

I went back to 446.14 by just instaling the inf manually and forcing it with devmgmt have disk install for both the gpu driver and typ c driver then just installed the control panel. The drivers seem stable, but it's kinda a shame.

I'm all about being an enthusiast and having to do some heavy lifting for good perf from time to time, but this is a bit rediculous.

Penthys
My first work around was just to disable the autmatic hibernation. I could work at the cost of the lost of energy saving. But it is no solution for just closing the cover were the hibernation could not be disabled.

I understand your concern, I actually had to do lots of research on this and turns out there is a way to avoid hibernation. I remember I followed a guide and had to change multiple settings to accomplish it. You see, originally I was using an external monitor as a temporary solution while Razer worked on a permanent one, however whenever my laptop went into hibernation, even with the external monitor, my laptop display would stop working so I finally had enough and really dove deep into what was causing the problem because I realized it only happened when in hibernation which turns out is different than sleep. Based on the research I did, hibernation actually turns off critical internal components to conserve power, one of them being the display and RAM. So I researched it not from just the perspective of my razer laptop but from a perspective of how to kill hibernation in general on any windows PC and it turns out this is an issue that other PC's also experience and there are guides out there that explain step by step how to prevent windows from ever going into hibernation. Sleep is not the same as hibernation, so your laptop can still sleep. Anyway as I said, I am not entirely sure if this alone is what fixed the problem but I have been (fingers crossed) free of black screens and enjoying the "privilege" of using latest drivers ans windows versions.
At least it is worth looking into.

Sure did. I got XMP with the memory, but when i set it the machine wouldn't boot and i had to open it up and clear the cmos by pulling power and battery to get booted again.

In terms of perf loss with my -125 undervolt vs this bios with no undervolt i lost about 400 points in cinebench r20 bringing my score from 3804 to 3400ish.

A memory upgrade isn't going to get me back the performance i've clearly lost over losing undervolting. I haven't try to see if this bios can be modified but even if it can, it's not worth the risk at this point.

Honestly, i wanna roll back to the 1.0 bios and just go without the XMP.

Not very enthusiast friendly of Razer at all. This kinda defeats the purpose of shelling out this kind of money for a machine meant for power users.

Still though, not going to lie that it's a fantastic machine. I just wish they'd at least build in a default undervolt of -110 or something.

autoFawnPERIDOT525
Sure did. I got XMP with the memory, but when i set it the machine wouldn't boot and i had to open it up and clear the cmos by pulling power and battery to get booted again.

In terms of perf loss with my -125 undervolt vs this bios with no undervolt i lost about 400 points in cinebench r20 bringing my score from 3804 to 3400ish.

A memory upgrade isn't going to get me back the performance i've clearly lost over losing undervolting. I haven't try to see if this bios can be modified but even if it can, it's not worth the risk at this point.

Honestly, i wanna roll back to the 1.0 bios and just go without the XMP.

Not very enthusiast friendly of Razer at all. This kinda defeats the purpose of shelling out this kind of money for a machine meant for power users.

Still though, not going to lie that it's a fantastic machine. I just wish they'd at least build in a default undervolt of -110 or something.

I want to downgrade the bios. There is not way to go back to the BIOS 1.0 right?

Hello, please go to the link and give Nvidia feedback about the driver. The more you give feedback, the higher the chance that something will change.


Display Driver Feedback Form (google.com)

I'm on the phone with Razer support (of course it's a non-US call center with reps that know nothing) I'm told they are aware of the issue and have no ETA. The said the solution is to use Optimus. (*Omitted). I paid EXTRA for a 120hz screen and a high-end video card. The solution should not be to NOT USE THEM AS ADVERTSIED. I asked to return my laptop as it's effectively a paper weight at this point and it is not fulfilling it's advertised function as a GAMING PC if you can't update to the latest drivers from NVIDIA without cutting features that I paid for. I'm told I'm out side the 14 day return window... (*Omitted). I am never purchasing a Razer product ever again and I will never recommend anyone else does either.

urbanbookJuneBud353
The only thing I change/added was a

1TB Samsung 970 Evo Plus

2TB Samsung 970 Evo Plus

Crucial Ballistix 3200 MHz DDR4 DRAM Laptop Gaming Memory Kit 64GB (32GBx2)

I don't think this is the reason why people have problems.

Razer.SpeedCr0ss
I'll let the team provide an official statement about it. And yes, I'll update this thread as soon I got an answer from the team. Thanks for understanding.

Hey everyone! We from the Razer Insider Team, Support Team, and devs are working hand in hand to speed up identify the root of the issue. The team is asking for your patience and cooperation, especially, if we ask to send your logs and other details from your PC as it will be used during the investigation.

They are only suggesting using DDU to clean install NVIDIA drivers but honestly I believe other users in this thread already tried this correct?

Razer.SpeedCr0ss
Hey everyone! Thanks for posting your here and sharing your feedback as well. Have you contacted our Support Team by phone, chat, or email? If you haven't, please click this link and submit a case or send me a PM so I can assist you. In this way, the team can track all affected users and generate a resolution. I'll wait for your follow-up.

I created a case yesterday and the support agent seemed not to be aware of the situation. I pointed him towards the various threads around here. Case (*Omitted for security reasons)
Have a Blade Pro 17 2020 4k and also got into the situation that Windows 10 2004(which was offered by Windows Update) in combination with latest Nvidia Drivers caused dedicated GPU-only mode to stop working. Had to switch to Optimus mode in BIOS and reverted back to Windows 10 1909 for the time being.

the issue just come on my razer blade pro 2021 RTX 3080...
When i'm in battery mode, my screen becomes black for any reason.. 3 times today. i've to hard reboot the laptop... it's really anoying.

morphly0
I created a case yesterday and the support agent seemed not to be aware of the situation. I pointed him towards the various threads around here. Case (*Omitted for security reasons)
Have a Blade Pro 17 2020 4k and also got into the situation that Windows 10 2004(which was offered by Windows Update) in combination with latest Nvidia Drivers caused dedicated GPU-only mode to stop working. Had to switch to Optimus mode in BIOS and reverted back to Windows 10 1909 for the time being.

Hey there! Thanks for initiating a case. I've updated it as well. Please allow the team to send you a follow-up email as soon as possible. They are doing their best to engage all escalated tickets knowing that they have a fix for this issue.

Hi urbanbookJuneBud353! Thanks for sharing your experience after contacting our Support Team.

Hello everyone! I recommend submitting a case to our Support Team by clicking this link so your concerns will be queued to the relevant team and it will be easier for us to update and track all cases of the affected users.

Hey guys. No update yet. I'm watching this thread, same as my other colleagues from the Support Team. Once an official fix is generated, I'll update this thread.