Razer Blade Pro 2020 can't update Nvidia drivers | Razer Insider

Razer Blade Pro 2020 can't update Nvidia drivers

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4
Groumm
https://www.3dmark.com/pr/846316 = Port Royal
https://www.3dmark.com/spy/17839887 = Timespy

Hi, this is the two bench i've got on the new RBP 17 4k 120hz rtx3080. It's seems to be better whith high resolutions.
The gpu tdp is about 100watts with dynamic boost, a little bit frustrating considering it has the best cooling solution of any laptop competition.. Razer need to update the bios quickly !!
Black screen appears only in battery mode.. i'am with support to fix this issue.

Thanks for sharing but your results are hidden so I am unable to view them.
That is not fair at all, only 100w? They should've increased that to 120/130 to take advantage of that 3080, specially for 4K gaming!
Well at least your problems don't happen while plugged in, meaning you can at least use the laptop in GPU mode while gaming.
Would you mind sharing FireStrike scores (make it viewable)
Thanks!
Razer.Speedcr0ss
Userlevel 7
Durzo
Thank you for posting that! I will open a case today then!


Here's the link to submit a case. Feel free to send me a PM should you have questions or concerns.
M
I got the 1.04 bios and everything is working now, don't know why this just can't be posted somewhere
Razer.Speedcr0ss
Userlevel 7
mqd100psu
I got the 1.04 bios and everything is working now, don't know why this just can't be posted somewhere


You're welcome! The team wants to ensure that we're giving out the correct firmware as it can brick your machine. Please keep in mind that posting any personal/sensitive info on any threads is against our house rules.
M
So I'm still having one issue that existed before and still exist now, when on battery the screen still goes black if in dedicated gpu mode, the only way the screen comes on is if I then plug it in to power, so if I start w/o plugging it in running on battery in dedicated gpu mode the screen is black, if I run in optimus mode the screen comes on fine in battery mode but then its not gpu switching when I play overwatch, when I run 3dmark it gpu switches fine, I've tried selecting the nvidia gpu as my main gpu in nvidia control panel also
C
Userlevel 1
Currently back on driver version 431.86 or 452.06, best battery life so far vs the newer versions but the Black screen issue and flickering is still the same across all drivers on Blade 15 Advance RTX2070

I don't know why Lenovo and Asus did a better job on addressing and fixing the drivers/software with same black screen issues on the Legion series and the brand new G14's last year. Hoping that a famous Youtuber or Vlogger will post regarding this issue so that Razer will take it more seriously.
D
Razer.SpeedCr0ss
Here's the link to submit a case. Feel free to send me a PM should you have questions or concerns.


Thank you so much Razer.SpeedCr0ss! I opened my case, explained a couple things and i got my 1.04 BIOS and was able to updaye to Windows 2004 AND updated my NVIDIA Drivers to the newest ones without a single problem!

I really appreciate the top notch customer service you have provided so far, just the sheer amount of updates and follow ups, is just fantastic!

Happy customer,
Durzo
C
Userlevel 1
raging20
Yea, rarely tho. It almost always wakes up properly. On Windows 1904, as well


Thanks! No choice but to wait for a miracle fix on our “Flicker Blade” 15 and 17s. Already tried resetting the laptop to factory status, tried almost all driver versions studio and gameready, to no avail
M
4K2HD
Hi, I would like to know if UNDERVOLTING and XMP are an option under BIOS 1.4.
BIOS 1.0 = YES-Undervolting / NO- XMP
BIOS 1.3 = NO - Undervolting / YES - XMP
BIOS 1.4 = ?
Thanks!


For me with BIOS 1.04 XMP works and Undervolting is not possible
If it boots, I can brick it...
Q
fix this shit razer, bought the 2021 Base and its the most EXPENSIVE and HORRIBLE decision I've ever made, even my last Razer 2020 only lasted a week before the left side of the 4k display died on the laptop. $4000 DOWN THE DRAIN!!
S
not sure if this was shared on this thread...did not backread lol...but this here is currently what I found from razer's kb that might help
Razer.Speedcr0ss
Userlevel 7
cjjacobs
Just installed BIOS 1.04. GeForce Experience still says that I have the latest drivers installed which happen to be the 442.53 driver from 4/15. On a hunch I downloaded the latest driver, 452.06, directly from NVIDIA. The driver installed with no issue and I'm now up to date.


Hey cjjacobs! Thanks for sharing. Feel free to send us a PM or visit our self-help options should you need additional assistance.

4K2HD
Thanks! I won't update to 1.4 then. The performance jump with Undervolting is significant.
I am currently on Windows 1909 and see no benefit on updrading to 2004, although I am curious because now it is listed as an option while as before I was blocked from the update, I wonder what would happen if I do update to 2004, worst case I can rever back to an older version I guess. But wonder what would happen if I doit while on BIOS 1.0


That's right. I think that would be the best option for you since there is no method to revert to a previous BIOS firmware aside from sending in the unit for service.
A
Just installed win 10 2004. In combination with bios 1.04 you can use the laptop with the latest nvidia drivers in dedicated gpu mode. It is working great so far. Thank you razer for all the support. I's been great so far!

Still a little bit disapointed that undervoltting is still not possible. But i think it is not razers fault. hope there is general security fix and the vendors bring this feature back to their bios.
B
@Razer.SpeedCr0ss
So 1.04 has been working great for fixing the dedicated GPU for 452.06 nvidia drivers. That is until Nvidia released 456.38 and I was back to black screen. They then released 456.55 but again the same issue. So for now I have to stay with 452.06 in order to use dedicated gpu.
C
Userlevel 1
Nvidia released drivers 461.92. Anyone tried it on Razer Blade 15 advance rtx and Pro models if it fixed the issue? Currently downloading it now. I'll update you guys when there's good news. Fingers crossed.
S
I second this, the last 2 nvidia updates broke my machine, because apparently we are going to have nothing but problems with this $4000 laptops. First we couldn't update our drivers for months, which is ludicrous, now the screen will not come back from sleep. Once the screen dims, you're done. How are we having so many problems with these things? Nvidia driver 456.38
G
Silvverwheel
My husband and I got our new Razor 17 Pro today - both had the same setup. Mine works fine, his is having the black screen issues. He is trying now all the fix suggestions posted in the threads but I am wondering how the same setup can behave so differently....


This is honestly something that I would hope @Razer.Speedcr0ss and team are taking back to the support devs. I'm beginning to wonder if there's some internal variation in components that are causing this. It would explain why some have the issue and some don't, despite the same official specs. I know there were issues with the new RTX desktop cards from some manufacturers along these lines. (different issue, but just an example of how that can happen)
S
456.55 both have the issue. This has cost me a bunch of time having to deal with it. Are Razor and Nvidia going to pay me for my time fixing this beta device they sold us?
B
Razer.SpeedCr0ss
Hey everyone! The team was able to replicate the issue on the NVIDIA RTX 2080 Max-Q graphics driver version 456.38 and currently doing an investigation. In the meantime, if you get the black screen issue and unable to turn the display back on, please perform the following:

1. Connect the laptop to an external monitor, go to the NVIDIA website, and download and install the previous version 456.02.
2.You can also connect the Razer Blade Pro to an external display, and go to Razer Synapse 3.0 > System > Performance and select "NVIDIA@Optimus" then restart your computer.

Also, please check if the updating to NVIDIA graphics driver version 456.55 still has an issue, which seanjmary confirmed on this thread.

Note: The team was able to run the 456.55 graphics version on our units, and there is no black screen issue. I appreciate your cooperation. I'll wait for your updates.


I booted into safe mode. Ran DDU to remove Nvidia, then rebooted back into safe mode, Installed 456.55 and now I can boot in Dedicated GPU mode. I tried just installing 456.55 in normal windows but black screened. Going into safemade and using DDU and then installing seems to have worked well.
4
Razer.SpeedCr0ss
Great work! I'll share your workaround steps to the other thread that I'm monitoring. Please check the laptop's display behavior within the next 24 hours. Please update this thread anytime.


Installing 456.38 / 456.55 and booting is not the problem, the problem is when the display goes to sleep and or randomly after restarting, the screen goes black. These drivers are specially important because they introduce the New low latency mode launched by NVIDIA. These drivers only work propperly through external displays but the laptops display simply can't.

Please I ask once again that the team bring back undervolting, and or introduce a default -110 unvervolt as they did with all their 2019 Razer laptops. The performance difference is night and day, I have all the benchmarks to prove it.

https://www.3dmark.com/fs/23532485 (No Undervolt BIOS 1.4)

https://www.3dmark.com/fs/23420779 (Undervolt -110 BIOS 1.0)

Thanks
C
Userlevel 1
Hey guys. I kinda have little good news. The black screening and flickering occurred in very small instances now up to almost none compared to before and other drivers. (Blade advance 9750h / 2070mq)

I used this version for the Intel Driver 630 : 27.20.100.9316
Nvidia Driver: Gameready 461.92

I also noticed that most of the time when you turn off the wifi, sometimes the black flicker stops.
Razer.Speedcr0ss
Userlevel 7
4K2HD
(*Omitted)


Thanks for the refresher, mate. No need for the shaming though. Razer wants to keep our community civil and constructive. What I did is a reminder while sharing the information that can benefit other users. Also, sending your feedback via Razer Synapse 3.0 can help our devs.

And yes, I've already forwarded this to our team. That's why I recommend submitting a case to our Support Team so they can gather details from each affected laptop, which can help the investigation. Otherwise, send me a PM so I can assist in creating one.

Hey bpvarsity! Thanks for asking, I'll add this to my report.

Hello everyone! Please update this thread should you encounter another odd behavior from the laptop. Cheers!
B
Razer.SpeedCr0ss
Thanks for the refresher, mate. No need for the shaming though. We want to keep our community civil and constructive. What I did is a reminder and sharing information that can benefit other users. Also, sending your feedback via Razer Synapse 3.0 can help our devs to receive your message.

And yes, I've already forwarded this to our team. That's why I recommend submitting a case to our Support Team so they can gather details from each affected laptop, which can help the investigation. Otherwise, send me a PM so I can assist in creating one.

Hey bpvarsity! Thanks for asking, I'll add this to my report.

Hello everyone! Please update this thread should you encounter another odd behavior from the laptop. Cheers!


Thanks for adding it to your report. You can also let them know the 120hz black screen is present in the new driver 456.71 that was released yesterday. I can boot up windows fine with 60hz and dedicated GPU but once I change to 120hz It goes black instantly and I have to reboot. When I reboot it reboots back into 60hz.

Thanks
Razer.Speedcr0ss
Userlevel 7
bpvarsity
Thanks for adding it to your report. You can also let them know the 120hz black screen is present in the new driver 456.71 that was released yesterday. I can boot up windows fine with 60hz and dedicated GPU but once I change to 120hz It goes black instantly and I have to reboot. When I reboot it reboots back into 60hz.

Thanks


Thanks for your response. Consider it done.
G
I submitted a case a few days ago, support collected information and the only response I received was "thanks, check for updates from Razer and Microsoft. We're closing your case."

I understand that this might be a tough problem to fix.. but that's not great support.
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