darkstrikerds2
Once Razer has your money, they really do not care about you as a customer.



I ordered a Razer Blade laptop on 10/11. I received it on 10/19. It was defective. After several days of trying to get a shipping label to send it back, I send it and Razer received it on 10/25. I had assurances that it would take 1-2 days to process the return and then 3-5 to send a replacement. On day 7 (11/3), I was sent an email telling me, once again, it was received on 10/25 and it would be 1-2 business days to process, then 3-5 business days to send a replacement. Getting to an answer on what happened took hours of contacting Razer support until someone finally acknowledged that they did not start processing it until 11/1.



Now, apparently the replacement is out of stock, so there would be no ETA on a replacement. Could be weeks...months. I was promised numerous phone calls since the first day. I was promised that it would be shipped out numerous times. The entire time, the laptop was listed as In Stock on Razer's website. I was assured that a replacement was allocated. I was assured that there was no issue with stock.



This was abysmal customer service. No one offered anything but apologies and trinkets in return for not replacing this laptop. No one actually helped and so now, I'm out a lot of time and have to wait for a refund. This will be my last time purchasing any product of Razer's.