Razer Deathadder V2 Pro | Razer Insider
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Since yesterday, my mice stopped showing up in Razer Synapse 3

At first it was just when it was in wireless with the dongle and ended up showing up when i plugged the cable but now it's both



What I've tried:



  • Checking devices in Device Manager (which actually showed that my mice didn't want to be "first time detected" as a razer device if I plugged it on my front AIO or keyboard USB, it had to be plugged to the USBs on the back of my computer) and also tried uninstalling (and checking what could be checked in there when doing so as i've seen it's necessary)



  • Using the Device Detection Troubleshoot Tool which didn't help much

  • Reinstalling Razer Synapse 3 like it's done in the clean install video





So now I'm a little lost, my device is clearly showing up as "Razer DeathAdder V2 Pro" in device manager but really doesn't want to be detected in Synapse 3 even after clean reinstall, a reboot, an unplug replug etc...
Ok, i just fixed my issue by doing the steps in a very specific order:





  • Uninstalling Razer Synapse

  • Uninstalling every mice device in Device Manager (and checking driver boxes if there's one)

  • Stopping my computer

  • Unplugging the Deathadder V2 Pro Dongle

  • Starting my computer and wait for the startup programs to launch

  • Plug in back the Deathadder V2 Pro Dongle

  • Launch the Razer Synapse 3 setup AS AN ADMIN

  • Connect to my Razer account

  • WORKED.

DolonCorgi
Ok, i just fixed my issue by doing the steps in a very specific order:





  • Uninstalling Razer Synapse

  • Uninstalling every mice device in Device Manager (and checking driver boxes if there's one)

  • Stopping my computer

  • Unplugging the Deathadder V2 Pro Dongle

  • Starting my computer and wait for the startup programs to launch

  • Plug in back the Deathadder V2 Pro Dongle

  • Launch the Razer Synapse 3 setup AS AN ADMIN

  • Connect to my Razer account

  • WORKED.







Great work! I'm glad that the issue has now been resolved. I'll be locking this thread now. Other users may still see this thread when searching our forums.



To everyone who will visit this threaded, please follow what DolonCorgi posted. Otherwise, submit a case to our Support Team or send me a PM should you need additional assistance.
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