My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
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Hi everyone,
I managed to fix the issue by uninstalling all the Razer software and then updating the firmware for my new Blackwidow Chroma V3 keyboard because that’s the pheripheral that was causing issues with the driver.
Just go to this website and download the firmware update for all of your devices and make sure to have the latest version installed: https://mysupport.razer.com/app/answers/detail/a_id/4166
Apparently Synapse 3 doesn’t install the required drivers as I originally thought
My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight.
This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
yes it stops after i end the task on the task manager and it used to start recording macros outa nowhere and i couldnt type, move or do anything with the keyboard until i went to the app and stopped the recording
I have the same problem. But it's not the software, it's the cheap USB connector. I have a Razer Base Station V2 Chroma and whenever I wiggle the USB connection very slightly I have reconnects. I have the same thing with my Huntsmann V2 keyboard. The USB plugs of the Razer devices are very very cheap!
The best solution i found for this is deleting razer synapse, its been fixed ever since, heres what i did :
1. Fully Uninstall Razer Synapse in either control panel or “Apps & Features” (restart after)
2.Locate the hidden Razer synapse apps and delete them usually in “C:\Program Files (x86)\Razer”
3. do a DISM after uninstalling razer synapse
heres a video that shows how to properly do a DISM :
4. After the DISM is complete uninstall the Razer Device from device manager and then restart
5. I wouldnt recommend reinstalling the synapse app again it might just bug out again after a few weeks
Same thing happening with Synapse last version 3.8.731.72514
Blackshark USB sound card disconnecting/reconnecting and freezing PC.
It happens even if the hardware is disconnected, so the problem is this trash software.
This problem is aleatory to me, sometimes happens and I need to restart the pc, then sometimes works…
My synapse is running without any addon.
Even though this thread is 6 months old… theses particular issues still persist. I had purchased a new Naga Pro wireless mouse & Blackwidow V4 Pro keyboard. Both devices would randomly disappear from Synapse.
I don’t have time to waste nor am I getting paid to beta test these items, so I returned both products. I wish it were as easy to return/uninstall Synapse from a PC (without the use of third party registry & file cleaners).
Same problem. Definitely an issue stemming from Razer Synapse. Uninstalled it and no issues now.
Hello,
I have the same problem. Through some research I was able to find that this has been a problem for years. It is something related to the Synapse 3 program. If I exit out of Synapse and all of its’ apps then my keyboard will function as a normal keyboard. The moment Synapse is up and running my keyboard will disconnect and reconnect every 4 seconds, making it practically unusable.
Razer support has given out the basic troubleshooting steps to everyone with about the same amount of success. It doesn’t seem to be an issue with the Windows OS, or USB hubs, and will recreate if you connect the products to a different computer the moment Synapse is up and running and loads your information. It even persists through a complete Windows reinstallation, including a complete Synapse wipe and reinstallation.
The link below has a couple of solutions that might work for people, including lowering your RGB settings below 50%, and running Synapse 3 under Windows 8 Compatibility settings:
A work around that I have figured out so far is to let Synapse get up and running, and then log out. I continue as a guest and it loads a blank slate for my keyboard. I mostly use it for the keyboard macros which I can export from my profile and import using the guest profile. A more permanent solution might be to tinker settings down in the peripherals until they stop disconnecting every few moments, and then working up from there. Hopefully they actually fix this problem.
Hopefully this helps someone!!
Thanks for sharing, 22Kairi!
Hi BasedShady, Bright_Light, and Deanduffus. Please let me know if any of the above steps posted made any difference. Thanks for your cooperation.
Hello,
I have the same problem. Through some research I was able to find that this has been a problem for years. It is something related to the Synapse 3 program. If I exit out of Synapse and all of its’ apps then my keyboard will function as a normal keyboard. The moment Synapse is up and running my keyboard will disconnect and reconnect every 4 seconds, making it practically unusable.
Razer support has given out the basic troubleshooting steps to everyone with about the same amount of success. It doesn’t seem to be an issue with the Windows OS, or USB hubs, and will recreate if you connect the products to a different computer the moment Synapse is up and running and loads your information. It even persists through a complete Windows reinstallation, including a complete Synapse wipe and reinstallation.
The link below has a couple of solutions that might work for people, including lowering your RGB settings below 50%, and running Synapse 3 under Windows 8 Compatibility settings:
A work around that I have figured out so far is to let Synapse get up and running, and then log out. I continue as a guest and it loads a blank slate for my keyboard. I mostly use it for the keyboard macros which I can export from my profile and import using the guest profile. A more permanent solution might be to tinker settings down in the peripherals until they stop disconnecting every few moments, and then working up from there. Hopefully they actually fix this problem.
Hopefully this helps someone!!
Hey BasedShady, Bright_Light, and Deanduffus! Does the issue happen while plugging the devices into another computer? Please try removing all Razer-related files from your PC through the Razer Driver Clean-up tool: https://rzr.to/Tf53xj. Once done, please restart your computer and install the Razer Synapse 3.0 and its supplemental updates. Let me know how it went.
Same issue, Please help!!
I have the same problem, the software is bad, very bad! Having to many bugs to use. Sometimes it just skips keys while I'm typing or repeating one continuesly until I hit another key.
Razer knows about the bad softwae, makes updates egularly, but each and every update still has the main problems: disconnectings, skipping and repeating keys!
These are truly the last Razer devices I will ever buy!
Please help to get this to Razer!
Razer knows about the bad softwae, makes updates egularly, but each and every update still has the main problems: disconnectings, skipping and repeating keys!
These are truly the last Razer devices I will ever buy!
Please help to get this to Razer!
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