Razer Gold Pending Gold Purchase | Razer Insider

Razer Gold Pending Gold Purchase


The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 


14 Replies

Userlevel 1

i’m facing the same problem, the payment is succesfull yet i did not receive any razer gold

I'm facing the same problem. the payment was successful but the transaction in razer is still pending. already waited for a day and still no replies on the support ticket I submitted.

here's my support ticket number: ********

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 

Userlevel 7

Can you help me I have the same problem I brought $35 worth of valorant points and its been hours now and still no code and the payment has definitely gone through. 

It’s best that you submit a support ticket here:https://gold.razer.com/ticket-inbox/submit so the Razer Gold Team can look into your concern. If you already have an existing case number, PM it to me so I can coordinate with the team for an update.

I purchased diamond but not received panding please help me Sir 

Tr id is 049360584331 money transiction complete but code not received panding please help me Sir 

@Razer.Zionzedd i have the same issue, please help me. 

here’s my transanction number: 0129ODJCCEHWAF19DBD25

i also experienced the same issue. I have sent a ticket and it's been 5 days after the transaction but there has been no change.

my transanction number: 0129OBPOQNCK07813267C

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

Same Issue Is with Me But its Been More than 36 hours but still I haven't got my purchased I have Purchased $25 Global pin its still on pending My First experience is way too bad what's gonna Happen after it

 

Here is My Transaction number # 1229OEXPL87F55886D9F6

Userlevel 7

Hi nicholaswqs,

 

I’m sorry to hear about your experience with your recent transaction. Can you PM me your case number so I can coordinate with the Razer Gold Team? Thank you!

Hi , Zionzedd , 

 

My Ticket ID : ********* . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you

Userlevel 7

Hi , Zionzedd , 

 

My Ticket ID : ****** . No Answers given still . Can you advise here ?  I believe i am not the only one facing this issue . Thank you

Razer has a dedicated team handling all Razer Gold/Silver concerns. I already coordinated with the Razer Gold Team and escalated your concern for immediate assistance. Please hang in there, you will be contacted through email for an update. 

*Case number removed for security reasons. 
 

Userlevel 7

Hi @nicholaswqs,

 

I received your message and already raised your concern to the Razer Gold Team. You will receive an email for an update regarding your case. Thank you!

Userlevel 7

@faibulous you can submit a support ticket here so the Razer Gold Team can look into your concern. 

 

@WhiteSmokeparkaero247 I already escalated your case to the relevant team’s attention and removed it from  your comment for security reasons. You will be updated through email regarding your case.

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