Razer Kraken Pro 7.1 BLUE SCREEN WINDOWS 10 | Razer Insider
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Razer Kraken Pro 7.1 BLUE SCREEN WINDOWS 10


Razer Kraken Pro 7.1 CAUSE BLUE SCREEN (BSOD) WINDOWS 10 (1903)



I'm here for desperate help.



I am from Brazil and I am using a translator but if you know the solution please answer me and if you need any more information do not avoid asking me.



alias Razer support in Brazil is non-existent, no response and no direct support channel, which disappointed me a lot.



My headset is the Razer Kraken 7.1 chroma USB, and is experiencing conflict in the HID COMPLIANT HEADSET driver



My PC is giving blue screen as I enter games.

When I unplug my headset the blue screen comes on time.

I have been searching for solutions for a long time and I have done all and none of them.



I performed the physical defect test on all the pieces, Memory Ram, CPU, GPU all and none presents physical defect.



Then I did the clean formatting 3 times of Windows 10 June 27, 2019-KB4501375 (OS Build 18362207)



I installed all the drivers available on the website of my motherboard manufacturer (Gigabyte Z370M) (BIOS F12)



My pc is an I7-8700, 16GB 2400 HYPERX, CX750W, GTX 1060 GIGABYTE G1



attached some images of the events that occurred



















https://prnt.sc/o95eyf

https://prnt.sc/o95fvc
Hello there! I'd like to help you out. Can you try to upload the photos to somewhere like Google Drive? I can't access the screenshots that you attached.
Thanks for the reply. Please send over the serial number of your headset to me through PM. Let's continue there.
Razer.RedPanda
Hello there! I'd like to help you out. Can you try to upload the photos to somewhere like Google Drive? I can't access the screenshots that you attached.




Yes, sorry for the delay.



https://drive.google.com/open?id=1RzUQ0qrPYuFTfRAbH6ZdIc7HIB0nP87F