I've been having this issue with my Razer Nair Ultimate that disconnects after I play a sound. This started after using them on a Teams call and they disconnected randomly in the middle of the call. Now I can't use them.
Just played when my Nari Ultimate disconnected (fully charged). After restarting I realized it is not recognized by windows as a sound output option.
Pulled out and plug in the USB then appeared then disappeared the appeared... :(
When I started to play a video I hear the sound for 1 sec then disconnected.
Hey guys,
Please PM me the serial number of your headset so I can validate its model and check for other options to help you address the connection problem with the dongle. Thank you!
Hi guys,
You can try running the Razer pairing utility tool by following the steps here. Try to reinstall the driver of the dongle as well for further isolation. If that didn’t help, PM me the serial number so I can validate its model and check our options. Thanks!
Same issue today with my Razer Nari Ultimate, except I can get it to play a youtube video. Seemlingly, it disconnects when I launch any game. This is so frustrating with how expensive these headsets are. I’ve tried the Dongle Recovery, Resync, unfortunately it wont even recognize the headset when wired.
Got same problem just now,i can connect it perfect everything,but as soon as i play any sound it disconnects.
Then i have to unplug the plug restart headset,then connect,then same issue.
Please help i am from country where this headset is like avrg monthly pay.
Same exact problem, disappointed there is no solution here yet.
Hi,
I just wanted to post an update. If you are experiencing this issue, please consider trying the following:
- Run Windows Diagnostics.
- Run Dell Support Assist for latest updates
- Run Windows updates for latest updates
- Roll back Intel Wireless Bluetooth (if applicable to you)
- Reinstalled latest Intel Wireless Bluetooth (if applicable to you)
- Uninstalled and reinstalled Razer Synapse. (Clean of all Razer apps)
- Use the Razer Nari Ultimate Pairing Utility to Successfully Re-Pair
If you are still experiencing the connection drop as soon as a sound plays, contact Razer support to check on your warranty window. Razer is aware of this issue and a rep will work with you on a RMA if applicable.
I am testing my replacement headset right now as I type this, running it alongside other audio based wireless connections (ie BHAptics X40 vest) and everything is working normally.
I wish support could have shed some light on the cause of this issue, but they may also still be trying to pin it down as the reports are coming in. Many of our headsets of this model are in the 1-2 year use case range.
In any case, the RMA process was painless. I chose the advanced option as it made more sense to me, but I would encourage anyone with this specific failure to contact Razer support. They were great to work with.
Specifically, I would like to thank
Please just be patient and know that they are listening. There are a lot of platform configurations to sort through out there.
Best and Good Luck.
Looks like this is happening for a lot of people. Also looks like buying a new headset is the only fix to this problem right now.
Same exact problem, disappointed there is no solution here yet.
Hi,
I just wanted to post an update. If you are experiencing this issue, please consider trying the following:
- Run Windows Diagnostics.
- Run Dell Support Assist for latest updates
- Run Windows updates for latest updates
- Roll back Intel Wireless Bluetooth (if applicable to you)
- Reinstalled latest Intel Wireless Bluetooth (if applicable to you)
- Uninstalled and reinstalled Razer Synapse. (Clean of all Razer apps)
- Use the Razer Nari Ultimate Pairing Utility to Successfully Re-Pair
If you are still experiencing the connection drop as soon as a sound plays, contact Razer support to check on your warranty window. Razer is aware of this issue and a rep will work with you on a RMA if applicable.
I am testing my replacement headset right now as I type this, running it alongside other audio based wireless connections (ie BHAptics X40 vest) and everything is working normally.
I wish support could have shed some light on the cause of this issue, but they may also still be trying to pin it down as the reports are coming in. Many of our headsets of this model are in the 1-2 year use case range.
In any case, the RMA process was painless. I chose the advanced option as it made more sense to me, but I would encourage anyone with this specific failure to contact Razer support. They were great to work with.
Specifically, I would like to thank
Please just be patient and know that they are listening. There are a lot of platform configurations to sort through out there.
Best and Good Luck.
My product recently got out of warranty. How am I supposed to bother Razer about my product that is working pretty much in any machine i plug it into except my machine ? I am pretty sure Synapse did something and even after uninstalling it completely and removing reg keys for it it still persists. Some weeks ago it happened for the first time, managed to clear the system completely, moved the dongle to a different port and my issue was gone. Yesterday i reinstalled Synapse cause im tired of the damn colors on all my razer peripherals on default and today after a long work day i get home, try to get some relax time before i have to make some dinner and handle some chores, my headsets simply refuse to work again.
I did the repairing as well to no avail.
This headset is already a product of an RMA 2 years ago when the dongle simply died not even 6 months in like many others reported at the time.
Having the same problem here, even broke a monitor today in frustration.... just refuses to play anything through Game or Spatial Synapse channels without disconnecting
Have re paired the dongle, have updated firmware have installed and reinstalled Synapse and honestly...I'm at my end.
Happening to me aswell, there is no fix even with cable it wont connect, will stay away from Razer in the future.
Hello, similar issue.
Just played when my Nari Ultimate disconnected (fully charged). After restarting I realized it is not recognized by windows as a sound output option.
Pulled out and plug in the USB then appeared then disappeared the appeared... :(
When I started to play a video I hear the sound for 1 sec then disconnected.
I have the same issue may is the usb dongle but I don’t know where i could find one
EDIT: nevermind it broke again fuck, but on the motherboard it won't work anyhow, on the case it at least works after i take it out and put it back in hope this helps
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