Purchases a razer zarpyr, first razer purchase ever..



Oh boy has it been a nightmare.



It's been like 5 days since the purchase and for 5 days it's been stuck in china.. it failed inspection because it was packaged incorrectly and badly, woo... I brought this to the attention of razer in the like 2nd day... They sent me some obviously non generic pathetic response telling me that parcels take a while to pass an inspection test, don't worry everything is fine..



Obviously to stupid to read what I said, they didn't even get there shipping and logistics team to contact DHL to find out what's happening.



I've been told by razer on I believe Saturday to wait an additional 2-3 days for this to be looked into..



Now today I get an email from DHL telling me that the item is being returned to sender!!!



I had a delivery date for believe 17-19th well that's out the bloody window now isn't it.. razer refused to listen, they have no phone number support..



Now I'm £149.99 out of pocket and have no mask.. and to make matters worse I bet if IF I ever get this damn product I'll be expected to pay import charges and custom fees.. the least razer could do is be willing to cover those because they messed up.. nobody has listened.. and now I'm sitting here wondering WTF IS GOING ON







First time purchase and this has been a bloody nightmare..



I just want... What... I... Paid....For.. I wonder how razer will make up for this... You can't just act like nothing happened.. you've got to make up for this somehow.. and no I don't want no damn store discount.. oh here's 20£ off your next 100£+ purchase..