Hello.
I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Greetings, Manfred
This topic has been closed for comments
Page 2 / 6
I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have to put the machine to sleep and back on again.
I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.
Still testing so fingers crossed the latest driver gets rid of the flickering to black.
https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.
Still testing so fingers crossed the latest driver gets rid of the flickering to black.
https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
Razer.SpeedCr0ss
I appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance.
I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.
Hi Manfred -
I have the same machine with the 2080 card and I have the identical problem. Screen goes blank (not off - I can still see the black background is on) and the rest of the machine remains active. I can keep typing and the text is present when I cycle the screen on and off (I have set the power button to screen on/off in the Windows power settings as the problem happens so frequently).
I contacted Razer support and followed these steps with no improvement in the behavior - if anything it is more frequent now:
Connect to an external monitor / Blank or dead screen
If you are able to, try to connect the Razer Blade to an external monitor and observe if the behavior is replicated on the external display, or if it only affecting the display on the Blade. Simply power on your Blade, and connect the external monitor to the system. If the display works fine using the external monitor, it is possible that the display may be faulty. If the display does not appear on the external monitor, it is possible that the laptop itself is faulty.
NOTE: If the system is not detecting the external display, you might want to try hitting FN+F4 twice or three times to change the display setting
Reinstall Intel Display Driver
- Go to the following page: http://support.razerzone.com/gaming-laptops
- Download the Intel HD Graphics file available for your model
- Open Device Manager (right click on the Start menu)
- Under Display Adapters, locate the Intel HD driver
- Uninstall the Intel HD Graphics driver
- Once done. run the downloaded and complete the installation
- Restart upon completion
- Download and run the Intel driver updater to check for updates. https://www.intel.com/content/www/us/en/support/detect.html
Reinstall NVIDIA Display Driver
- Go to the following page: http://support.razerzone.com/gaming-laptops
- Download the GRAPHICS driver that is available for your model
- On install of the NVIDIA driver select custom install, then check the clean install box
- Upon completion, restart the system
Turn Off Panel Self-Refresh
1. Go to Intel Graphics Settings (right click on desktop)
2. Head over to Power
3. Under the Graphics Power Plan, choose Maximum Performance
4. Choose either On Battery or Plugged In, and ensure that the Panel Self-Refresh is set to Disable
5. Hit Apply and OK on the next windows that popped up
Run Windows DISM Tool
1. In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, and then select Run as administrator > Yes.
2. At the command prompt, type in the command line:
dism.exe /Online /Cleanup-image /Restorehealth
(note the space between "dism.exe" and "/" and each switch (/)).
3. If DISM finds corrupted files and replaces them, restart your PC and see that improves performance.
None of that worked.
Connecting to external monitor fixed the problem - the external display worked perfectly and the screen on the laptop stayed on.
I have noticed that the screen now flickers from time to time (as if it is about to go blank but then recovers) and that the problem may be more common when the GTX card is also in use.
I am now waiting to hear back from Razer regarding courier pick up to send the machine back to them for repair/replacement.
As you seem to be having an identical problem I am guessing this may be a known problem which this device.
Kind regards,
Chris
I have the same machine with the 2080 card and I have the identical problem. Screen goes blank (not off - I can still see the black background is on) and the rest of the machine remains active. I can keep typing and the text is present when I cycle the screen on and off (I have set the power button to screen on/off in the Windows power settings as the problem happens so frequently).
I contacted Razer support and followed these steps with no improvement in the behavior - if anything it is more frequent now:
Connect to an external monitor / Blank or dead screen
If you are able to, try to connect the Razer Blade to an external monitor and observe if the behavior is replicated on the external display, or if it only affecting the display on the Blade. Simply power on your Blade, and connect the external monitor to the system. If the display works fine using the external monitor, it is possible that the display may be faulty. If the display does not appear on the external monitor, it is possible that the laptop itself is faulty.
NOTE: If the system is not detecting the external display, you might want to try hitting FN+F4 twice or three times to change the display setting
Reinstall Intel Display Driver
- Go to the following page: http://support.razerzone.com/gaming-laptops
- Download the Intel HD Graphics file available for your model
- Open Device Manager (right click on the Start menu)
- Under Display Adapters, locate the Intel HD driver
- Uninstall the Intel HD Graphics driver
- Once done. run the downloaded and complete the installation
- Restart upon completion
- Download and run the Intel driver updater to check for updates. https://www.intel.com/content/www/us/en/support/detect.html
Reinstall NVIDIA Display Driver
- Go to the following page: http://support.razerzone.com/gaming-laptops
- Download the GRAPHICS driver that is available for your model
- On install of the NVIDIA driver select custom install, then check the clean install box
- Upon completion, restart the system
Turn Off Panel Self-Refresh
1. Go to Intel Graphics Settings (right click on desktop)
2. Head over to Power
3. Under the Graphics Power Plan, choose Maximum Performance
4. Choose either On Battery or Plugged In, and ensure that the Panel Self-Refresh is set to Disable
5. Hit Apply and OK on the next windows that popped up
Run Windows DISM Tool
1. In the search box on the taskbar, type command prompt, press and hold (or right-click) Command Prompt, and then select Run as administrator > Yes.
2. At the command prompt, type in the command line:
dism.exe /Online /Cleanup-image /Restorehealth
(note the space between "dism.exe" and "/" and each switch (/)).
3. If DISM finds corrupted files and replaces them, restart your PC and see that improves performance.
None of that worked.
Connecting to external monitor fixed the problem - the external display worked perfectly and the screen on the laptop stayed on.
I have noticed that the screen now flickers from time to time (as if it is about to go blank but then recovers) and that the problem may be more common when the GTX card is also in use.
I am now waiting to hear back from Razer regarding courier pick up to send the machine back to them for repair/replacement.
As you seem to be having an identical problem I am guessing this may be a known problem which this device.
Kind regards,
Chris
My RTX 2080 Razer Blade 15 is doing the same thing. I am very angered and disappointed after spending $3000 on this laptop.
Thanks @aamcclary for guiding @nirerlich.
Hey @nirerlich! Feel free to send me a PM together with your laptop's serial number should you need further assistance.
Hey @nirerlich! Feel free to send me a PM together with your laptop's serial number should you need further assistance.
Hoping this collection of people with the issue gets some attention so we can get a fix
It's all fun and games until you're in the middle of a meeting and your device casually blacks out.

I purchased a mid-2019 Blade 15 Advance FHD w/RTX 2080 on Sept 6th, so I still have some time to return it. I've also have been experiencing this issue. Would be great to have some answers on this issue before completely throwing in the towel. As with the post above, the issue is extremely random. All my drivers are updated and I've followed the directions that previous posters have relayed from Razer in this thread. I've even upgraded the Intel UHD 630 driver direct from Intel as it's the newest version of the driver as well as disabling the power saving features within the Intel Graphics Control Panel. For me the issue occurs regardless of being on battery or plugged in and after a fresh restart or not. On battery, I've tried the various Windows and Synapse power plans as well as try to use the screen at different angles as well as opening and closing the screen to check for a possible loose connection. I'm willing to look the other way regarding the unconventional transposed keys/layout, but this screen blanking is definitely a deal breaker. It's incredibly temperamental as it'll sometimes blank and doesn't come back until I close the lid and reopen it, other times it'll just blank every other couple of minutes but return like I had blinked my eyes.
@ThomasHedegaard and @SJerc, are you run Windows 1809 or 1903? you can check by hitting the windows key and searching winver, then pressing enter.
_crashbandicoot
@ThomasHedegaard and @SJerc, are you run Windows 1809 or 1903? you can check by hitting the windows key and searching winver, then pressing enter.
1903
Has anyone found a fix to the black screen? Its been going on for a while it at first only occurred when my settings were on best performance but now it also happens on better battery. I've updated drivers and all that but my rtx 2070 maxq 240hz version still black screens. I've noticed that it usually happens when I watch youtube at 240hz at high quality settings.
Update this morning. It's been 36 hours and I have not heard from @Razer.Speedcr0ss yet. Additional update, I was just watching a video and my screen cut out again. Sound and video was still playing in the background for another couple minutes until I decided to power down and reboot. I'm assuming this means this is a GPU issue. Would appreciate a reply to my PM.
I was wondering if anybody exchanged their laptop and still had the issue persist? I did a full recovery, clean install of drivers last night. I also noticed that my wifi was cutting out sporadically prior to this. Both the screen and wifi issues continued until I put my power setting on "Best performance." After that connection was solid and screen didn't go black for the rest of the night. Going to test tonight to see if I can replicate with certainty. If it is a software issue I would not want to exchange because the hardware is otherwise excellent and I'd prefer not to lose my laptop again after just purchasing it.
I've spoke too soon regarding my situation . The blanking came back for me and I was plugged in. In the past, I have seen it either on battery or plugged in. Reflecting on my case when I didn't experience the problem, I was mostly using programs that really didn't trigger the gpu. I've reset my laptop to prep it to return, but now I want to know if anyone has tried to use the Nvidia control panel to manually select gpu's versus letting Optimus automatically figure out our needs. My gut is that Optimus is playing up as other laptop manufacturers get the same issue here and there because of it.
ThomasHedegaard
@Razer.Speedcr0ss do you have any thoughts on this one yet yet?
Hey there! I can provide steps to isolate the laptop's concern. However, if the issue persists, I have to create a case ID and forward it to the support team. Please send me a PM anytime.
SJerc
Hah, we're all expecting it to blank at any moment because we've been conditioned like lab rats. If it doesn't reoccur for a long while then it strongly points to Nvidia's Optimus. What version on you on? I'm on 436.48 and I have noticed that Nvidia has been releasing recent updates for stability issues in a few game titles almost as bad as iOS 13 releases. The screen blanking didn't really occur much for me, but I was running 2 different laptops through the paces to decide on a winner to keep. That means, I was rebooting, shutting down, and restoring the factory image pretty often which would make any memory leak issues less likely to show up. When the issue did show up, it was during times of leaving things running long enough to use the laptop like an actual laptop versus a test subject. lol
I'm on 436.48 as well. It was occurring pretty often for me, usually right after I woke up my laptop from sleep. Restarting usually helped for a while, but after 15-30 minutes of use it would start blanking again. Occasionally it would just blank randomly while working on something, but that didn't happen too much. I'm just hoping this is finally the fix, I've been trying to fix it for a month or so now
the2parker
I'm on 436.48 as well. It was occurring pretty often for me, usually right after I woke up my laptop from sleep. Restarting usually helped for a while, but after 15-30 minutes of use it would start blanking again. Occasionally it would just blank randomly while working on something, but that didn't happen too much. I'm just hoping this is finally the fix, I've been trying to fix it for a month or so now
Was it happening while on 436.48? Also when you updated to 436.48, did you toggle it for a custom install so that you can check mark the option for a clean installation? My current setup on my laptop after I factory restored it, is pretty vanilla. Just have Gears of War 5, MSI Afterburner, HWiNFO64, Intel XTU (-130 mV), Termius SSH client, Avira Free Antivirus (add-on junk components like Avira VPN uninstalled), and Brave Browser (HW acceleration turned off) on top of the up to date Windows 10 and Razer stuff. I have all default settings for the Intel Graphics Control Panel. When on battery, my Windows power mode is set to Better Battery. When plugged in, it's on Best Performance. So far, it's been 2 days since the last power cycle with regular web browser usage and several 1-2 hr gaming sessions under both Synapse custom modes of either CPU/GPU all set to high and low. So far, the screen blanking hasn't occurred and I've kept Nvidia Optimus set for auto switching since the system restore. Be good to see other's settings and sw usage to figure a pattern. Will update this thread if it occurs for me, again and will continue to note my system changes.
the2parker
I think this fixed it for me, I went into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor and haven't had a black screen for the past couple of days. After dealing with this issue for so long and trying so many different fixes, I still find myself expecting the screen to turn black any second now. Hopefully this helps the rest of you who are having this issue as well, I'll update here if I start seeing the issue again
I am trying this today and will post back later if it seems to fix it.
pstallo
Update: I tried the2parker's suggestion to go into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor
My typical 'black screen' scenario would be watching full-screen Youtube videos when the charger is unplugged. Not sure if that's a cause, but that's when it most commonly happens.
Anyway, so far, so good. Playing full screen Youtube vids on battery without a black screen today. I'll post back if it occurs again or if I have more info on it.
You can set it to the integrated graphics to save on overall battery usage when watching YouTube vids. If it's also working for you, then again, it points to Nvidia's Optimus (auto-switching technology) most likely being the culprit unless someone else chimes in, who is still having the issue after manually selecting their GPU preference.
ThomasHedegaard
So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag!
Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related to refresh rate. Again, ever since I changed settings to show 60 instead of 240hz(using Razer Synapse to change this setting), the issue stopped happening, while before when on 240, it used to happen anywhere between 10 - 40 times in a day...
Can more people please try this approach and let us know whether it changes the situation on your side?
NB: I have not tried the steps @SJerc suggests above, yet.
You're welcome! Feel free to send me a PM or post your feedback here.
ThomasHedegaard
So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag!
Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related to refresh rate. Again, ever since I changed settings to show 60 instead of 240hz(using Razer Synapse to change this setting), the issue stopped happening, while before when on 240, it used to happen anywhere between 10 - 40 times in a day...
Can more people please try this approach and let us know whether it changes the situation on your side?
NB: I have not tried the steps @SJerc suggests above, yet.
You should try it to see if it'll work in place of suffering with 60 Hz. lol
@SJerc sure, but trying to narrow down the issue I kinda had to go this 60hz for at least a week to be sure. Is your approach still working for you? I.e. have you had any black-screens yet after your suggested steps?
***FIXED (for me anyways)***
Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.
So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.
Lemme know if this works for you guys...
JF
Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.
So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.
Lemme know if this works for you guys...
JF
ThomasHedegaard
So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag!
Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related to refresh rate. Again, ever since I changed settings to show 60 instead of 240hz(using Razer Synapse to change this setting), the issue stopped happening, while before when on 240, it used to happen anywhere between 10 - 40 times in a day...
Can more people please try this approach and let us know whether it changes the situation on your side?
NB: I have not tried the steps @SJerc suggests above, yet.
--- I can confirm going down to 60 worked for me as well. Might as well buy a HP then... Try changing your power settings to never letting the computer sleep or letting the screen turn off while plugged in. Tried it and so far no issues. And I get to keep my 240 =P
JF
ThomasHedegaard
@jamesfox27 I tried the same, i.e. changing the power settings. I also tried the approach from @SJerc - I still experience black screens though. Still, for me the only thing to do is to bump it down to 60hz to avoid black screens... Sad times... Fyi @Razer.Speedcr0ss
I’d be looking for a refund. We didn’t pay $$$ to use a gaming computer at 25% of its refresh capacity.
You set your computer to never sleep and never turn the screen off?
If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
Page 2 / 6
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.