Hello.
I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Greetings, Manfred
Page 2 / 6
the2parker
I think this fixed it for me, I went into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor and haven't had a black screen for the past couple of days. After dealing with this issue for so long and trying so many different fixes, I still find myself expecting the screen to turn black any second now. Hopefully this helps the rest of you who are having this issue as well, I'll update here if I start seeing the issue again
Hah, we're all expecting it to blank at any moment because we've been conditioned like lab rats. If it doesn't reoccur for a long while then it strongly points to Nvidia's Optimus. What version on you on? I'm on 436.48 and I have noticed that Nvidia has been releasing recent updates for stability issues in a few game titles almost as bad as iOS 13 releases. The screen blanking didn't really occur much for me, but I was running 2 different laptops through the paces to decide on a winner to keep. That means, I was rebooting, shutting down, and restoring the factory image pretty often which would make any memory leak issues less likely to show up. When the issue did show up, it was during times of leaving things running long enough to use the laptop like an actual laptop versus a test subject. lol
Update: I tried the2parker's suggestion to go into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor
My typical 'black screen' scenario would be watching full-screen Youtube videos when the charger is unplugged. Not sure if that's a cause, but that's when it most commonly happens.
Anyway, so far, so good. Playing full screen Youtube vids on battery without a black screen today. I'll post back if it occurs again or if I have more info on it.
My typical 'black screen' scenario would be watching full-screen Youtube videos when the charger is unplugged. Not sure if that's a cause, but that's when it most commonly happens.
Anyway, so far, so good. Playing full screen Youtube vids on battery without a black screen today. I'll post back if it occurs again or if I have more info on it.
I'm on my SECOND unit with the same problem. Gonna hold onto it as long as I can (or as long as Amazon will let me keep it while they'll still provide a FULL refund). What a serious waste of time and money. I didn't drop $3500 on a gaming laptop to deal with screen issues.
As I'm scrolling through these posts, I'm looking for any quick fixes. Just tried setting my laptop to NEVER sleep or turn the screen off while plugged in. Let's see if that helps.
As I'm scrolling through these posts, I'm looking for any quick fixes. Just tried setting my laptop to NEVER sleep or turn the screen off while plugged in. Let's see if that helps.
ThomasHedegaard
@SJerc sure, but trying to narrow down the issue I kinda had to go this 60hz for at least a week to be sure. Is your approach still working for you? I.e. have you had any black-screens yet after your suggested steps?
To be clear, I'm only suggesting to manually select your GPU via the Nvidia Control Panel instead of letting it automatically do it as I've noted other manufacturers having the same issue in the past due to the autoswitch acting up. As for me, I've been running problem free without needing to do anything for a week, but this was after a full factory restore when I was very close to returning the unit. Since then Windows 1903 seems to have settled down from issues. After the factory restore, I actually was forced to update from 18** to 1903 from a installer on Microsoft.com versus the usual Windows Updater. Then I went to the mid-2019 Blade 15 support page to make sure everything was up to date before using Nvidia's GeForce Experience to update me to the current available non-studio version as well as using Razer Central to update Synapse. I've not installed Cortex like in the past. My hunch is it's a problem with the autoswitching that might have somehow been exacerbated with all those frequent and bad Windows updates before 1903 settled a bit more. The reason why I believe it to be so is that during all the software updates and tests I've been running when trying to decide between the XPS and Blade, this issue has gone from randomly blanking with image and no backlight with the only resolution to close the lid and open it back up to wake it from sleep to transforming into the issue of randomly blanking and quickly coming back on it's own, but doing so a lot more frequently.
When my screen goes black, I can click Ctrl+Alt+Delete, the task Mgr screen comes up, I click Cancel, and the screen is back to normal.
I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.
So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.
Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).
I also changed the refresh rate from 240 to 60.
I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.
So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.
Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).
I also changed the refresh rate from 240 to 60.
I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
Well it lasted a 19 minutes until I got the black screen again ...
Changed to 60hz now and as for many here the situation gets better.
It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.
I hope Razer offers a quick solution to this
Changed to 60hz now and as for many here the situation gets better.
It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.
I hope Razer offers a quick solution to this
lucaslayf
Any updates on this situation from Razer?
The issue is unique per laptop. There are some resolved while others were escalated to the Support Team. Should anyone still have the issue, please send me a PM.
Sent my item back for replacement and got ignored for more than a week. Then they just say sorry theres no stock.
Sorry man. Next time go through Amazon. Don’t waste precious life time dealing with problems that shouldn’t exist.
I've coded an application that I think will temporary help us live with the problem.
It basically toggles the display frequency from 240Hz to 60Hz and brings it back to 240Hz automatically so you can assign a key combination in your Razer Synapse to launch the app when the problem appears.
This way at least we will not have to put the computer into sleep mode and bring it back.
It takes just a second to loop throughout the modes.
I will test it for a while and if it's working well and anyone is interested I will share it with you.
If I did it in 10 minutes that means Razer can implement it in a way more elegant way for no time.
It basically toggles the display frequency from 240Hz to 60Hz and brings it back to 240Hz automatically so you can assign a key combination in your Razer Synapse to launch the app when the problem appears.
This way at least we will not have to put the computer into sleep mode and bring it back.
It takes just a second to loop throughout the modes.
I will test it for a while and if it's working well and anyone is interested I will share it with you.
If I did it in 10 minutes that means Razer can implement it in a way more elegant way for no time.
Let me get the only good thing to say out of the way lest I be accused of being unfair. I purchased a 2019 Razer Blade 2070 max-q 240hz unit with RazerCare elite protection, experienced the screen blackout problem, submitted a repair ticket for this issue as this is all Razer has suggested to do, and eventually received a refurbished replacement unit which, at least so far, does not appear to have the same problem. Okay Razer I gave you your dues. Let's get to the rub.
Razer has no idea how to fix this issue, none, period. It is a blatant falsehood for them to imply "PM us, if we have your serial number we can fix this for you" to customers who are legitimately distressed about purchasing an expensive product that is defective. They don't know how to fix it, which is okay (technology is complex) but they should at least be up front here and on other threads and admit the problem and offer compensation or replacements for affected customers.
I went through all the proper channels to contact razer support, had countless phone calls with >45 minute hold times, thoroughly explained the issue, and eventually was told my laptop should be sent in for repair.
11/17/2019 - I send my laptop to razer's support center
11/25/2019 - I receive confirmation that they received it
11/27/2019 - I receive the laptop back, with a "burn in test" certificate
The laptop still had the black screen issue, so I emailed razer back asking them what was repaired on the machine, and they said the machine passed the burn in diagnostic test so nothing was replaced. That's right NOTHING was actually done to repair the machine. You would think common sense would dictate that if multiple customers are complaining about an issue, and a stress test can't detect it, then maybe there's something incomplete with the test. But I suppose this did not occur to Razer, they simply returned the machine unrepaired and hoped my issue would go away. I was furious and reopened my ticket with Razer support.
They apologized and escalated my ticket to Razer technical headquarters (and I guess my first repair went where??) and sent another RMA.
Dec. 3 2019 - I send my laptop off again
Dec. 9 2019 - They confirm receipt of the laptop
Between Dec. 9 and Dec. 20th I received almost no updates regarding the status of my repair. I called razer and eventually learned that the technical team could not replicate my issue and that they suggest the device be replaced.
Dec. 20 2019 - I get an email apologizing for the lack of communication
Between Dec. 20 and Dec. 31 I get a series of emails apologizing for the delays in delivering the replacement due to the holiday season.
Jan. 3 2020 - I get an email saying the warehouse is closed until January 6th, when it will reopen and my replacement will be processed.
Between Jan. 6 and Feb. 4th 2020 I sent and received 14 emails I think, with Razer's responses all variations of (Our sincerest apologies to informed you that we are still awaiting response from our warehouse team regarding the replacement that we have requested.)
Feb. 6 2020 - I finally received a refurbished replacement unit from Razer.
All told, it took almost 3 months and 2 separate repairs, the second repair taking over 2 months on its own, to resolve my issue. I have never experienced anything like this with any other laptop vendor. This was my first razer purchase and I can't help but be incredibly disappointed by their lack of transparency and their highly sub-par customer support, and will certainly not be a repeat customer. I am sorry for anyone else experiencing this issue, I just wanted to make the community aware of the process I went through to follow Razer's "please PM us" solution. We deserve better.
Razer has no idea how to fix this issue, none, period. It is a blatant falsehood for them to imply "PM us, if we have your serial number we can fix this for you" to customers who are legitimately distressed about purchasing an expensive product that is defective. They don't know how to fix it, which is okay (technology is complex) but they should at least be up front here and on other threads and admit the problem and offer compensation or replacements for affected customers.
I went through all the proper channels to contact razer support, had countless phone calls with >45 minute hold times, thoroughly explained the issue, and eventually was told my laptop should be sent in for repair.
11/17/2019 - I send my laptop to razer's support center
11/25/2019 - I receive confirmation that they received it
11/27/2019 - I receive the laptop back, with a "burn in test" certificate
The laptop still had the black screen issue, so I emailed razer back asking them what was repaired on the machine, and they said the machine passed the burn in diagnostic test so nothing was replaced. That's right NOTHING was actually done to repair the machine. You would think common sense would dictate that if multiple customers are complaining about an issue, and a stress test can't detect it, then maybe there's something incomplete with the test. But I suppose this did not occur to Razer, they simply returned the machine unrepaired and hoped my issue would go away. I was furious and reopened my ticket with Razer support.
They apologized and escalated my ticket to Razer technical headquarters (and I guess my first repair went where??) and sent another RMA.
Dec. 3 2019 - I send my laptop off again
Dec. 9 2019 - They confirm receipt of the laptop
Between Dec. 9 and Dec. 20th I received almost no updates regarding the status of my repair. I called razer and eventually learned that the technical team could not replicate my issue and that they suggest the device be replaced.
Dec. 20 2019 - I get an email apologizing for the lack of communication
Between Dec. 20 and Dec. 31 I get a series of emails apologizing for the delays in delivering the replacement due to the holiday season.
Jan. 3 2020 - I get an email saying the warehouse is closed until January 6th, when it will reopen and my replacement will be processed.
Between Jan. 6 and Feb. 4th 2020 I sent and received 14 emails I think, with Razer's responses all variations of (Our sincerest apologies to informed you that we are still awaiting response from our warehouse team regarding the replacement that we have requested.)
Feb. 6 2020 - I finally received a refurbished replacement unit from Razer.
All told, it took almost 3 months and 2 separate repairs, the second repair taking over 2 months on its own, to resolve my issue. I have never experienced anything like this with any other laptop vendor. This was my first razer purchase and I can't help but be incredibly disappointed by their lack of transparency and their highly sub-par customer support, and will certainly not be a repeat customer. I am sorry for anyone else experiencing this issue, I just wanted to make the community aware of the process I went through to follow Razer's "please PM us" solution. We deserve better.
I'm currently experiencing the same issue with the Mid 2019 2080 Max Q. Randomly goes black and I have to put the machine to sleep and back on again.
I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.
Still testing so fingers crossed the latest driver gets rid of the flickering to black.
https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
I've currently downloaded and installed the latest drivers from Intel's website. In order to install it you need to turn off the internet and go to device manager and uninstall the intel UHD 630 device under display adapters then reboot your machine. Once rebooted it will allow you to install the driver.
Still testing so fingers crossed the latest driver gets rid of the flickering to black.
https://downloadcenter.intel.com/product/126790/Intel-UHD-Graphics-630
Razer.SpeedCr0ss
I appreciate the workaround. Feel free to update us on the results. Don't hesitate to send a PM should you need additional assistance.
I got the black screen refresh occur once after my updates. I decided to enable Panel Self refresh on the intel driver whilst power is plugged in and so far going in to day 5 haven't had a black screen flickering yet. Hopefully it stays away permanently though so won't be jumping for joy just yet.
mprantl
Hello.
I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Greetings, Manfred
Hey there! How's your Razer Blade 15? If in case the issue is still persent, please send me a PM.
lhuglin
My RTX 2080 Razer Blade 15 is doing the same thing. I am very angered and disappointed after spending $3000 on this laptop.
Sorry to hear that. I still appreciate that you've reached out to this thread. Please send me a PM together with your laptop's serial number, let's continue from there.
I am having the exact same problem (black screen, works fine on external monitor).
Shamener
Hi.
Just wanted to inform you that setting windows power setting to "better performance" seems to have solved the same issue for me. Looks like Windows is having a conflict with razers power management. doesnt seem to affect battery that much either, since razer probably have their own power management when running on battery (not certain).
Im running mid 2019 advanced with RTX 2080 and I7 9750H Coffe lake. Hope this solves some issues you guys have, this solved my problem atleast :)
Hey @Shamener! Thanks for sharing this to the thread.
To everyone, please send me a PM together with your laptop's serial number should the issue still persists. Let's continue our investigation there.
I PM'd you yesterday with the serial when I made my post, just in case 
bicycletechBisque209
I PM'd you yesterday with the serial when I made my post, just in case :)
Hey there! I replied to your PM, let's continue there.
Same issue here blade 2019 advanced rtx 2017 max Q
sharpYellowbook268
Same issue here blade 2019 advanced rtx 2017 max Q
Hey! Please send me a PM, let's continue from there.
Anybody here managed to fix the random black screen problem? I have a 2019 RB 15 RTX 2080 and am experiencing the same random black screen issue. I would be browsing on Chrome or Edge then suddenly the screen would go black. There is no other way to get back to the screen except to press the power button and let the laptop sleep, then press the power button again to wake it up then I can go back where it left off. This would then occur more at random times (a couple of minutes in between occurrences). A temporary fix would be for me to restart the laptop which prevents the black screen from happening that often.
Luckily the random black screen doesn't happen when gaming. Happens mostly when im browsing the web or on the desktop.
Luckily the random black screen doesn't happen when gaming. Happens mostly when im browsing the web or on the desktop.
Same issue here with the blade advanced rtx 2080
bimmerboi
Anybody here managed to fix the random black screen problem? I have a 2019 RB 15 RTX 2080 and am experiencing the same random black screen issue. I would be browsing on Chrome or Edge then suddenly the screen would go black. There is no other way to get back to the screen except to press the power button and let the laptop sleep, then press the power button again to wake it up then I can go back where it left off. This would then occur more at random times (a couple of minutes in between occurrences). A temporary fix would be for me to restart the laptop which prevents the black screen from happening that often.
Luckily the random black screen doesn't happen when gaming. Happens mostly when im browsing the web or on the desktop.
Hey everyone. Please send me a PM so I can share our suggested steps on how to resolve this random black screens.
Same issue for me with the blade advanced rtx 2080, all drivers up to date, contcted razer support but the steps they recommended did not help... @RazerSpeedcr0ss I can't seem to find the private message option for your profile, where can I send you my serial / product number, thanks.
Sign up
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.
LOG INEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.