Hello.
I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Greetings, Manfred
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I am having the same problem and have been in talks for a week now with both Razer and Microsoft, and nothing seems to fix it. Like many here, the computer sometimes holds for hours when I'm gaming, but if I come back after letting it closed/sleeping, it gets impossible to use due to black screens until I restart the computer.
I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
Any updates on this situation from Razer?
Try setting your computer to NEVER sleep or turn the screen off while plugged in. Works for me thus far...
Still no update.
JF
Still no update.
JF
I have been having this issue and tried all of the suggestions listed above.. I'm still having issues. Today especially, I got slammed with all of the black screens.. For a laptop I received on October 9th, I guess I am crap out of luck on a return/warranty... It's going to be hard to recommend this product as it barely works normally... I've been sitting in Razer Live Chat Support for 30 minutes and have yet to talk to somebody..
I have GTX 2070 Max Q with 240hz and have the same problem. Razer please help! Driver reinstalled and everything still not solving the problem!
Hello,
I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
Please advise -- it's very frustrating.
I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
Please advise -- it's very frustrating.
Any updates on this?
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
lucaslayf
Any updates on this?
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.
Not at all. Neither from the Razer support. They keep repeating to reinstall drivers etc. It's clearly there is no radical solution at this point.
The only temporary solution so far is to switch to 60Hz and bring it back to 240Hz.
Mine is in the same shape, I've reinstalled Windows 4 times and tried all the troubleshooting steps I can find or think of. The issue only crops up when I'm using 240hz and the computer has gone to sleep and wakes up or the screen saver has come on and is dismissed.
The only solutions I have found are switching to 60hz mode, rebooting, or using Linux (Pop!_OS 19.10 to be specific). For the price of this machine it's ridiculous that this issue is as prevalent as it is and that a solution has not been found.
Specs:
Razer Blade 15 Advanced Mid-2019
1080p 240hz Display
Standard 16GB RAM
Standard 512GB NVMe SSD
RTX 2070 Max-Q
BIOS version 1.04
The only solutions I have found are switching to 60hz mode, rebooting, or using Linux (Pop!_OS 19.10 to be specific). For the price of this machine it's ridiculous that this issue is as prevalent as it is and that a solution has not been found.
Specs:
Razer Blade 15 Advanced Mid-2019
1080p 240hz Display
Standard 16GB RAM
Standard 512GB NVMe SSD
RTX 2070 Max-Q
BIOS version 1.04
After trying all the other suggestions on here with no improvement, the one that finally fixed it for me was switching the screen to 60Hz. I saw that there was another razer update recently, so I downloaded and installed it. Tried switching back to 240 Hz and it went black within two hours. Switched back to 60 Hz and problem gone again. maybe they can create a patch update to resolve it.
Like a Murphy's law it just happened to me - a black screen out of nowhere.
I had assigned my application (mentioned in the above post) with the fn+r key combination and it works like a charm. It fixes the issue and I don't have to put my laptop into sleep mode and wake it up.
The issue pattern is the following:
When I switch power sources (external source to battery or vice versa) a little bit after that the problem starts to appear.
It seems that my app updates the settings perfectly but it needs a bit more touch because it doesn't stops it from happening again. Periodically it keeps bringing the black screen.
I will see what resurrects the computer out from this black loop of hell and update my application. Stay tuned.
I had assigned my application (mentioned in the above post) with the fn+r key combination and it works like a charm. It fixes the issue and I don't have to put my laptop into sleep mode and wake it up.
The issue pattern is the following:
When I switch power sources (external source to battery or vice versa) a little bit after that the problem starts to appear.
It seems that my app updates the settings perfectly but it needs a bit more touch because it doesn't stops it from happening again. Periodically it keeps bringing the black screen.
I will see what resurrects the computer out from this black loop of hell and update my application. Stay tuned.
That's great you found a way to mitigate the damange!
It's a shame Razer isn't being more helpful on this issue.
I can't return the computer to the shop I bought it from anymore, so now I have to depend on Razer's mercy.
It's a shame, I'm coming from a Mac and about to buy peripherals and even though it would be great to go all Razer for Synapse, I don't trust them anymore with this kind of support we are (not) receiving
It's a shame Razer isn't being more helpful on this issue.
I can't return the computer to the shop I bought it from anymore, so now I have to depend on Razer's mercy.
It's a shame, I'm coming from a Mac and about to buy peripherals and even though it would be great to go all Razer for Synapse, I don't trust them anymore with this kind of support we are (not) receiving
Honestly I'm a bit frustrated. I communicate with Razer Support from day 2 of my problem. They keep asking "general" questions (like what is your OS version, what is your BIOS version etc.).
To me it's clear -- they have no solution at this point and are trying to delay as much as possible. I prefer "we are aware of the problem and we are working hard on finding a solution, stay tuned" kind of answer.
I also come from the Apple world. I understand hardware and engineers are not perfect. This is completely normal (even if it's $2000+ worth of normal).
I personally have the top model with 2080 Max-Q design. It was a bunch of money.
I (and everyone here) just expect proper treatment as a customers - not dust in the eyes.
If I know that Razer are currently working hard on a solution that would be a good start.
To me it's clear -- they have no solution at this point and are trying to delay as much as possible. I prefer "we are aware of the problem and we are working hard on finding a solution, stay tuned" kind of answer.
I also come from the Apple world. I understand hardware and engineers are not perfect. This is completely normal (even if it's $2000+ worth of normal).
I personally have the top model with 2080 Max-Q design. It was a bunch of money.
I (and everyone here) just expect proper treatment as a customers - not dust in the eyes.
If I know that Razer are currently working hard on a solution that would be a good start.
Now my fan started to make a rattling noise ...
I can't believe all this is happening within 30 days
I can't believe all this is happening within 30 days
It might be placebo, but having Cortex and Synapse open seems to prevent the issue from happening as often as it does otherwise.
Update to my previous post about not encountering the issue when using Linux. Did a fresh install of Pop!_OS 19.10, fully updated and set it to Intel only mode. The issue is more pronounced by happening almost immediately when coming from sleep, the Settings menu will not open so the refresh rate cannot be changed, and when the issue occurs it forces the computer to sleep.
There's ~15 second window between waking, entering password, and having the issue occur. It does seem like it has something to do with Intel + BIOS since this did not happen previously when using Hybrid or Dedicated GPU mode.
Razer, please fix this or at the very least provide some indication that this is on your radar. I shouldn't be needing to run the troubleshooting gamut on a ~$3k product.
There's ~15 second window between waking, entering password, and having the issue occur. It does seem like it has something to do with Intel + BIOS since this did not happen previously when using Hybrid or Dedicated GPU mode.
Razer, please fix this or at the very least provide some indication that this is on your radar. I shouldn't be needing to run the troubleshooting gamut on a ~$3k product.
Razer support has now gone silent for more than a week regarding my questions / trying to troubleshoot this issue.
It's a shame the company decides the best way to handle this is to go silent
It's a shame the company decides the best way to handle this is to go silent
Userlevel 7
- Razer Support
- 7595 replies
-
18 November 2019
lucaslayf
Razer support has now gone silent for more than a week regarding my questions / trying to troubleshoot this issue.
It's a shame the company decides the best way to handle this is to go silent :/
Hey everyone! Sorry for the delay. Your posts didn't go unnoticed. This thread is monitored and the Support Team is working on the escalated cases. Also, apologies if I can't provide you with the exact fix. I prefer to conduct isolation steps first then create a ticket and raise it if it's unresolved. Feel free to send me a PM should you need additional assistance.
I also have this problem but unfortunately it is not letting me send PMs 
Still having the same problem.
Used the computer for a couple of days at 60hz and haven't had any problems.
As soon as I turned it back to 240hz, 4 black screens in 5 minutes.
Used the computer for a couple of days at 60hz and haven't had any problems.
As soon as I turned it back to 240hz, 4 black screens in 5 minutes.
Userlevel 7
- Razer Support
- 7595 replies
-
9 December 2019
lucaslayf
Still having the same problem.
Used the computer for a couple of days at 60hz and haven't had any problems.
As soon as I turned it back to 240hz, 4 black screens in 5 minutes.
Hi there! I've replied to your PM. Let's continue from there.
For people suffering with this issue, I've found a temporary workaround: if you never let the computer goes to sleep, I can use it without the problem. The drawback is that when I'm not using the laptop I have to either leave it on, or turn it off and turn it on again when I want to use it one more time.
It's annoying, but better than the mess it was before!
Razer: still waiting for you patch.
It's annoying, but better than the mess it was before!
Razer: still waiting for you patch.
Let's get real here: Razer already got our money, so this issue doesn't need to be prioritized for them. They somehow just really like PMs, but not solutions...
But bitterness and agony aside(which is tough, when knowing they got > 3000$ from your pocket already), I've been one of the first people to reply on this issue [about random screen blackouts] last year, and I've experienced the issue ever since the beginning of using this laptop, and it's still an issue! HOWEVER: the last month I've been running 240hz without any issues!
How? --> force quit software related to Razer. That means, Cortex, Synapse, and whatever other stuff you might have from them.. Go to Intel settings, and set the Refresh Rate to 240. I haven't had any issues after doing this. PC is performing as good as it was before, of course. Razer software didn't really make a significant difference in this regard anyway.
And on a "funny" sidenote: Razer updated their Synapse app a while back, and it messed up the backlight keys, so I wasn't able to control the brightness of the backlight(except if I logged out and was in the windows log-in screen). But force quitting Synapse, all is working as expected again.
Here's a smiley -->
But bitterness and agony aside(which is tough, when knowing they got > 3000$ from your pocket already), I've been one of the first people to reply on this issue [about random screen blackouts] last year, and I've experienced the issue ever since the beginning of using this laptop, and it's still an issue! HOWEVER: the last month I've been running 240hz without any issues!
How? --> force quit software related to Razer. That means, Cortex, Synapse, and whatever other stuff you might have from them.. Go to Intel settings, and set the Refresh Rate to 240. I haven't had any issues after doing this. PC is performing as good as it was before, of course. Razer software didn't really make a significant difference in this regard anyway.
And on a "funny" sidenote: Razer updated their Synapse app a while back, and it messed up the backlight keys, so I wasn't able to control the brightness of the backlight(except if I logged out and was in the windows log-in screen). But force quitting Synapse, all is working as expected again.
Here's a smiley -->
Userlevel 7
- Razer Support
- 7595 replies
-
3 February 2020
ThomasHedegaard
Let's get real here: Razer already got our money, so this issue doesn't need to be prioritized for them. They somehow just really like PMs, but not solutions...
But bitterness and agony aside(which is tough, when knowing they got > 3000$ from your pocket already), I've been one of the first people to reply on this issue [about random screen blackouts] last year, and I've experienced the issue ever since the beginning of using this laptop, and it's still an issue! HOWEVER: the last month I've been running 240hz without any issues!
How? --> force quit software related to Razer. That means, Cortex, Synapse, and whatever other stuff you might have from them.. Go to Intel settings, and set the Refresh Rate to 240. I haven't had any issues after doing this. PC is performing as good as it was before, of course. Razer software didn't really make a significant difference in this regard anyway.
And on a "funny" sidenote: Razer updated their Synapse app a while back, and it messed up the backlight keys, so I wasn't able to control the brightness of the backlight(except if I logged out and was in the windows log-in screen). But force quitting Synapse, all is working as expected again.
Here's a smiley --> :)
Hey ThomasHedegaard. Sorry to hear that your laptop is still experiencing the issue. Have you contacted our Support Team recently? Allow me to provide suggestive steps to isolate and resolve the issue. Please send me a PM together with your laptop's serial number or previous case number. I'll pick it up from there.
Are you still having no issues @ThomasHedegaard ? I tried your steps and still have issues!
This is my second Razer Blade, this one came back from the RMA less than 24h ago
This is my second Razer Blade, this one came back from the RMA less than 24h ago
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