Razor Blade 15 Periodical Black Screen | Razer Insider

Razor Blade 15 Periodical Black Screen



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ThomasHedegaard
Thanks @Razer.Speedcr0ss - but can you please also give an overall update in this public conversation so that people know the current status of this issue? It would be nice to know whether Razer has any clue on what's going on, or whether they still don't know anything. Any kind of update would be nice. Thanks. Cc @_crashbandicoot @SJerc

@Razer.Speedcr0ss do you have any thoughts on this one?
bought advance blade 15 rtx 2070 with 240hrz monitor a week ago. i got to say I was excited to replace my old clevo laptop.

however i started getting issues.screen flickers sometimes and sometimes laptop display just turns off.
laptop seem to be still running (just no display on the built in monitor), i tried plugging in to an external monitor and there was an external display. also happened when i was watching a video and the audio would still run.

i've reached out to razer and already tired restoring and disabling windows update updating the graphics drivers turning off panel refresh and dispay power saving technology
Ive asked for options but the suggestion was to have it shipped to them for "Replacement" but ill have to pay for taxes and duties when it shipped back to me. customer service accused me of trying to get refund with out sending the items back

seeing how there are a lot more people experiencing the same issue I feel cheated and majorly inconvenience.

ps black screen issue happened to me twice while writing this thing
ThomasHedegaard
@Razer.Speedcr0ss do you have any thoughts on this one?


@Razer.Speedcr0ss do you have any thoughts on this one yet?
I have the same issue. screen goes black as soon as I start using battery multiple times. became worse after windows update!
Any solution???
Still having this issue and incredibly frustrated! I have updated my bios, updated graphics driver, changed power settings, used the troubleshooter to change power settings and more. Support is now wanting me to change when my laptop goes to sleep and hibernates as well as disable fast startup. I should NOT have to be making all of these configuration changes to a 3 month old laptop. I am furious that this starts happening shortly after I came out of the return period. In a 1/2 hour time period the display went black 7 times!!! I want to return this laptop and get a refund. I purchased Razer care elite when I bought this thing, I feel like it should cover my desire to return it after the return period. I can't see this going anywhere but worse than what it already is.
siteinteractiveSand972
Still having this issue and incredibly frustrated! I have updated my bios, updated graphics driver, changed power settings, used the troubleshooter to change power settings and more. Support is now wanting me to change when my laptop goes to sleep and hibernates as well as disable fast startup. I should NOT have to be making all of these configuration changes to a 3 month old laptop. I am furious that this starts happening shortly after I came out of the return period. In a 1/2 hour time period the display went black 7 times!!! I want to return this laptop and get a refund. I purchased Razer care elite when I bought this thing, I feel like it should cover my desire to return it after the return period. I can't see this going anywhere but worse than what it already is.


i have the same issue, Mine was still under the 14 days warranty in the middle of the process razer assured me that as long as i started the refund process before the 14 days warranty ends then it's ok. then they didnt reply to me until the end of the warranty (despite server follow ups) to let me know that i needed to return it physically so now time travel back a few days and then fly to hongkong to return it. talk about inconvenience.

all this was after one of their support team accused me of trying to get my money back without sending the laptop back.
Userlevel 7
tjchua
i have the same issue, Mine was still under the 14 days warranty in the middle of the process razer assured me that as long as i started the refund process before the 14 days warranty ends then it's ok. then they didnt reply to me until the end of the warranty (despite server follow ups) to let me know that i needed to return it physically so now time travel back a few days and then fly to hongkong to return it. talk about inconvenience.

all this was after one of their support team accused me of trying to get my money back without sending the laptop back.


Hey there! I replied to your PM. Let's continue from there.
ThomasHedegaard
@Razer.Speedcr0ss do you have any thoughts on this one yet?

@Razer.Speedcr0ss do you have any thoughts on this one yet yet?