Uneven keycap lighting on my Razer Book 13 | Razer Insider
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Hi,



I just got my Razer Book 13 last week, and as soon as I started using it, I found that there are several keycaps that show uneven lighting or no lighting for some letter and I know this is not normal.



One of the problem is that I live in Sweden and friend of mine bought this for me from Amazon.de (30/1 2022), however we do have Amazon in Sweden (amazon.se) and I have the proof of sale from Amazon.de (receipt).



I'm really disappointed about the quality control of the Razer product!



Please advice the best way forward.



Regards,

(*Omitted)
Joabor
Hi,



I just got my Razer Book 13 last week, and as soon as I started using it, I found that there are several keycaps that show uneven lighting or no lighting for some letter and I know this is not normal.



One of the problem is that I live in Sweden and friend of mine bought this for me from Amazon.de (30/1 2022), however we do have Amazon in Sweden (amazon.se) and I have the proof of sale from Amazon.de (receipt).



I'm really disappointed about the quality control of the Razer product!



Please advice the best way forward.



Regards,

(*Omitted)




Does the uneven Chroma lighting happen to all colors? Please disable or close the Razer Synapse 3.0 and check if the behavior persists. Otherwise, perform a Razer Synapse 3.0 clean reinstallation and see how it goes. I’ll be locking this thread now. Please communicate with Amazon as they have their warranty claim procedure too. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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