Razer Support

As you can see in this photo, my dongle is hallucinating a second mouse that it is trying to connect to and thinks is offline. At the same time, my current mouse will only function when hardwired and will not connect to the dongle. How can I get the dongle to stop hallucinating and reconnect to my current mouse? 

Hello, thanks for your time. I have a Razer Blade Pro 17 2016 Product No. RZ09-02202E75 which has a battery that has bloated and become dangerous to use. A replacement attempt has already been made with an aftermarket battery which was defective. Would we be able to figure out a genuine replacement for this laptop so I can continue using it? Much appreciated  

This is my first time owning a razer mouse and I got the Deathadder Essential. It says synapse 4 has support for it, but every time I launch the app it says no device found

Since yesterday, I was hearing this strange sound somewhere around my mouse and I couldn’t figure out what it was until recently.It seems like for some reason when free spin is enabled on my mouse it does weird sounds when I try to free spin the scroll wheel, and there is another issue where the wheel itself doesn’t enter free spin for some reason… It does “free spin” on the page I’m on but physically it just doesn’t free spin anymore.I haven’t touched anything in the settings, I’m not sure if my mouse is broken or not…I had it for like 2 or 3 years now I think and everything was fine

After changing profiles in razer synapse, my mouse disconnected and hasn’t been re-connecting. I get the windows usb connected sound, but the mouse doesn’t light up or work at all. I have reinstalled synapse, checked for driver updates, and restarted my pc. Any help would be appreciated.

I only just recieved the controller a few hours ago, and open the first few minutes of gameplay, I have found out the the left stick randomly (and when pressed down) sets the X and Y position to 100% for a random amount of time without being able to stop it.This is making the controller practically useless. Is there anything I can do to fix it?

I recently purchased the Razer Kraken V4 Pro, but the haptic feedback  does not work at all on my unit.I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.Troubleshooting already attempted: Installed the latest Razer Synapse 4 Updated firmware and checked for updates Enabled Haptic Intensity in Synapse Tested both Sensa HD mode and Audio-to-Haptics Confirmed audio is playing at sufficient volume Ran the Razer Device Detection Troubleshoot Tool Restarted Synapse and my PC Reconnected the headset and tested different USB p

I purchased a Nintendo prepaid serial number with Razer Gold, and the payment has been deducted, but it shows that the order has not been submitted. Could you please assist in resolving this issue?

I lost my old phone, which had the authenticator app installed, and I don't remember the authentication credentials for my Gmail account.I can no longer access the phone, and I don't even remember the authenticator account linked to my Gmail account. I've attached a screenshot of my last purchase and another old transaction. I can access the Gmail account linked to my Razer Gold account.Please remove the authenticator app from the account.Thank you 

It started happening like a month ago on bootup and have been waiting for a solution.  I saw support reach out privately to other people in similar threads so I’m hoping that will help solve this.

   Hello, I lost the wireless dongle for my Razer Viper V3 Pro. Because of that, I purchased the HyperPolling dongle since the Razer website mentioned compatibility. However, I was unable to use it with my Viper V3 Pro mouse. I would like to ask if it is possible to request a replacement dongle for the Viper V3 Pro. If not, could you please let me know where I can purchase a compatible Viper V3 Pro receiver? Thank you for your assistance.

I can't login into my razer account. and I get an error message that the account is temporarily locked. and when I try to reset password I get error message "Unauthorized"I dialed the wrong number. I forgot to press the extra digit, so it's locked. 

I can't login into my razer account. and I get an error message that the account is temporarily locked. and when I try to reset password I get error message "Unauthorized" I dialed the wrong number. I forgot to press the extra digit, so it's locked.

Hello. I am unable to receive the email verification code sent to the hidden email address linked to my Apple ID, so I would like to apply for a refund of the 100 gold coins I spent today. Please contact me if you require receipts or evidence. I hope this can be resolved as soon as possible. Thank you.

When u will add motion sync toggle to synapse? I spend 170 pound on new mouse and cant turn off ?  Why u force it on?  Is not easier to let people to chose if want it on or off? 

Hello Razer Support Team,I encountered a transaction issue with Razer Gold and need your help.- Resend the Nintendo eShop (Hong Kong) pre-order PIN code to my registered email.- Or, refund the 100 Razer Gold coins to my account if the PIN cannot be issued.Transaction IDs- Razer Gold 交易ID：Linyaaaaaaa- 支付宝订单号: [removed by moderator] [removed by moderator] 47 [removed by moderator] [removed by moderator] 84Thank you for your assistance.Best regards,

Why don't my cards work? Whats going on? I need a refunds for 150 if we can get them to work 

Why don't my cards work? Whats going on? I need a refunds for 150 if we can get them to work