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Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
posted in Razer Support
Official list of Insider Support Team members

Hey Insider! We are excited to announce that we have a new member joining our Insider Support Team. Let’s all welcome ​@Razer.ScarletRouge as part of our board patrollers together with ​@Razer.Ten, Razer.Aero, ​@Razer.sushi.boi, and Razer.ZionZedd!🥳 If you have any questions or concerns, feel free to send a private message or tag anyone from the group. Thank you! 🤝 

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Razer.Speedcr0ss
Njord
NjordStaff
published in Razer Support
Razer Gold Scratch Card: Deleted PINs

Insiders!If your Razer Gold scratch card PIN is deleted or lost, you can try the following steps to recover or resolve the issue:1. Check for a Backup CopyIf you saved the PIN digitally (e.g., took a photo or noted it down), check your backup files. If the purchase was made online, check your email or purchase history for a digital receipt.2. Contact Razer Gold SupportIf you cannot retrieve the PIN, reach out to Razer Gold customer support:Visit: Razer Gold support page Submit a Ticket: Provide details such as: Proof of purchase (receipt, invoice, transaction ID) Scratch card serial number (if visible) Date and place of purchase 3. Contact the RetailerIf the card was bought from a store, check with the retailer. They might have records of the transaction and assist in resolving the issue.4. Avoid Unauthorized Recovery ServicesBe cautious of third-party services claiming to recover lost PINs. Only rely on Razer’s official support.

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Njord
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
Before you post - 7.1 Surround and THX Spatial FAQ

Hi,Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial.It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies.Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals).Which headsets are 7.1 Surround supported?Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614 Which headsets are THX Spatial supported?List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4  I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again”It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall THX Sp

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

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UnfairMode
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

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dekades
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

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dekades
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SzwaysInsider Mini
asked in Razer Support
Bought a laptop, cannot access invoice

I recently bought a laptop.I would like to have access to my invoice but the link provided in the email does not work.I really need it in order to register my product and have access to Razer support if needed.

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ReconderInsider Mini
asked in Razer Support
Razer Basilisk V3 Pro wheel tilt doesn't work

Hello,I have purchased a new PC (on Windows 11) and Basilisk V3 Pro mouse with it. For whatever reason, wheel tilt doesn’t work. Previously, I used a PC on Windows 10 and Basilisk V2, everything worked fine. Interesting thing is that when I connected my old mouse (Basilisk V2) to my new PC, wheel tilt worked until Razer Synapse “installed” the mouse. What could be the issue and how can I fix it?

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A
aeroPowderBlueammo116Insider Mini
asked in Razer Support
Razer blackshark v2x. Very quiet microphone on xbox

My mic is very quiet when it’s connected to my Xbox and only my Xbox. I’ve connected the headset to other devices and the mic works perfectly but whenever it’s plugged into my Xbox it suddenly goes very quiet and I practically have to shout in it for anyone to hear me. I’ve tried everything yet nothing seems to work 

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polyCinereouswatch916Insider Mini
asked in Razer Support
My Razer Baracuda 2022 dongle is not working properly

Hey everyone,I'm having an issue with my headphone dongle.When I plug it in, my laptop only detects it as a microphone — not as an audio output like it should.I tried updating the drivers, but it didn’t help.Also, the dongle only works when I use it with an adapter.Any ideas on how to fix this? Thanks! 

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zKytexInsider Mini
asked in Razer Support
My Huntsman V2 TKL types by itself and when I press a specific key, it activates several keys at the same time

My Huntsman v2 TKL is bugged when pressing some specific keys. When I press the letter "P" the keyboard activates the following keys (practical demonstration): p / ("P" + "Enter" + "/")The same thing happens when I press the keys: "Enter" ; "/" ; "-" ; “0” Pressing the "Enter" key activates the "Enter" key and at the same time the "/" key It's as if the keys activate by themselves when I press any of the keys: "P"; "Enter"; "0"; "-"; "/" And the keyboard also types these keys by itself without pressing anything each time I have already reset Windows and tested it on another PC and the same thing happens. It's been 2 years since I bought the keyboard. Could it be the switch or a problem with the keyboard board? Below I will press each of these keys to get an idea of ​​what is happening in the following order: "Enter"; "0"; "P"; "/"; "-": p/ 0p-/ p0/ / p-/ I await a response on what this could be, thank you (it was difficult to write this text)

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urbanGoldenBrowndata550Insider Mini
asked in Razer Support
Wolverine v3 Pro: Broken Dongle

I bumped my dongle and now it wont connect. What are my replacement options?  Saw a similar thread with @Razer.sushi.boi but it was locked.

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Razer.sushi.boi
x-Sylvanas-x
x-Sylvanas-xInsider Mini
asked in Razer Support
Razer kraken kitty edition mic not being picked up in games

Hi,I'm experiencing an issue with my Razer Kraken Kitty Edition microphone (PC USB HEADSET)I've gone through all the troubleshooting steps, and the mic is being detected in Windows 11 as well as in the 'test microphone' feature within games. However, once I enter a game lobby, the microphone stops working.I've double-checked all in-game settings — everything is enabled, and open mic is turned on.I'm really confused about what else could be causing the problem. Anyone have any ideas? 

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x-Sylvanas-x
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retroAmberplane268Insider Mini
asked in Razer Support
7.1 activation code

Can you send me my 7.1 activation code via email that was successfully sent to my inbox?

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Razer.sushi.boi
directsignsDiamond574
directsignsDiamond574Insider Mini
asked in Razer Support
Broken chair base Enki X Chair

Idc where i gotta buy it. But I would like to buy a new base. Just the whole thing straight up. Where can I buy one

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Razer.sushi.boi
P
polyMediumBluereview401Insider Mini
asked in Razer Support
Help with macro click input

Hello, I have this macro that moves the mouse around, but I also need it to hold the left click the whole time while it does this. I don't know how, can you guys help me?

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P
coolTelemagentabox499
coolTelemagentabox499Insider Mini
asked in Razer Support
7.1 Surround sound

Today I bought Blackshark V2 X code was not in the nutli and when I wanted to register it was said that it was already registered

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Razer.sushi.boi
T
thinkWarmBlackammo873Insider Mini
asked in Razer Support
My Razer Barracuda X RZ04-0380 isn't connecting to the dongle on PC

When I plug in my Wireless dongle into the PC, the PC connects it, dissconects it, in a cycle until it isn’t registered anymore by the PC,  this happens on my PS4 too. But when I plug the USB C straight into my switch, it works fine. At first I thought it was an adapter issue, so got new USB C to USB A adapter, but that changed nothing. I’ve updated all the firmware and re-paired the dongle and Headset, and it still does the not connecting issue.Also, sometimes it connects until audio plays through it’ll be connected, and I join a call or Listen to some music and Bam, it doesn’t connect again.I’ve tried to fix it in whatever way possible.  Any help would be greatly appreciated.

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Razer.sushi.boi
D
DarkGoku8337Insider Mini
posted in Razer Support
I don't have the code for Surround Sound

I don't have the code. I wrote the codes ID's it doesn't work. How do I get the codes? Razer Kraken V3

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Razer.sushi.boi
S
sadfgsdInsider Mini
asked in Razer Support
I want to check which country my order is from to help me recharge

I want to check which country my order is from to help me recharge Order No.032GROLXRBNG7076D36F8

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Razer.ScarletRouge
R
rushMustardbay435Insider Mini
asked in Razer Support
Razer Hammerhead Wireless X

 Hi,I am having problems with my Razer Hammerhead Wireless X. I am unable be to connect it to pair it. I havent used this awhile since I thought I lost it but somehow found again but cannot find the charging cable. I was able to charge it using a different cable. After charging he lid is green when opening but my devices cannot find it. I used 3 devices (Windows, IOS and Android).  

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Razer.ScarletRouge
T
thinkKeyLimeclub209Insider Mini
asked in Razer Support
Razer surround problem

Hello Good day, I already registered my razer product and its already been a week and I cant receive the activation code from my email. I already check spams and promotions etc. I received other forms of racer codes such as changing my password but when im asking an activation code. I cant receive them,

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Razer.ScarletRouge
J
justkerrotsInsider Mini
asked in Razer Support
Viper V2 Pro dongle stopped working

I’m facing an issue where my Viper V2 Pro would work for a few minutes and disconnects after. I tried plugging the dongle back in or into other ports and my laptop just seems to be unable to detect the dongle being plugged in. I’ve already confirmed that my laptop ports are still working using other device, it’s just the Viper V2 pro dongle that stopped working.

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Razer.ScarletRouge
vinequickSandyTan191
vinequickSandyTan191Insider Mini
asked in Razer Support
BLACKSHARK V2 HYPERSPEED DONGLE NOT CONNECTING WITH HEADSET

i got my Blackshark V2 Hyperspeed 2 hours ago and every time i try connecting it with the dongle i got it doesnt work, it is recognised when connected via cable but not with dongle, i read your guides for 1 hour straight trying to solve this problem but it still doesnt work.

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Razer.ScarletRouge

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