Razer Support

Hi everyone,I am posting here to ask for advice regarding my Razer Kraken V3 X.The plastic headband cracked this afternoon near the top cushion/slider junction (I have attached photos of the damage).I am really disappointed because I have always taken great care of this headset. It has never been dropped or mishandled; the plastic simply cracked from normal usage/tension when putting it on.The main issue is that my warranty expired just 3 months ago. The audio still works perfectly, but I am afraid the headband will snap completely if I continue to use it.Has anyone else experienced this specific failure? Is there any way to get a replacement part or a repair solution?@RazerSupport, is there anything you can do to help a loyal customer given that the breakage seems to be a material defect rather than accidental damage? Sorry if you can’t clearly see in photo and sorry if my english is bad i use

Hello, I'm having a problem with my Ornata Chroma keyboard. It's recognized by my computer (it appears in Synapse and Device Manager), it lights up when I press a key, but it no longer types. It was working perfectly before. When I try to change the color profile in the application, that doesn't work either. What can I do? Thank you.

Hi there, I’ve recently purchased a Hyper polling dongle, however I’m completely unable to pair it with my Viper V3 Pro, I’ve tried using Synapse, it just states that no device was found and also the pairing utility - Which accepts that my mouse is plugged in but doesn’t accept that my dongle is plugged in (Although it’s showing on synapse and device manager)I’m currently at a loss.Kind Regards,Richard.

I have made an order from my corporate account and on the invoice it does not state my company name vat number how can I get this amended? 

As title, the prompt blocks all the settings behind it which have also some how disabled the mic randomly (an issue i always had on and off but could fix in this menu)I have also tried reinstalling synapse and running as admin, nothing. The  button used to be clickable and would get rid of the prompt. No idea why it stopped working as intended. I even upgraded firmware and no biscuit.Pluging in to USB bypasses the problem by loading a seperate set of settings, but  I dont bloody want to use USB all the time…that also comes with it’s own annoying issues due to detecting it as a seperate input device with unique settings.Finaly I can use the usb wireless dongle on my laptop with seemingly no issues, though i did have  the “set to default” problem some times, it just doesnt happen ALL the time 

Hello,How do I activate a playlist I created in Razer Axon?Axon version 2.5.3.0, no new updates available. 

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

I just bought a Cobra Hyperspeed mice and i couldnt find the above tools inside my synapse 4. Only the smart tracking is present there.. 

Hi Razer Support, I’m trying to download the system recovery image through the Self-Service Recovery page, but I’m stuck in a registration loop. On the page “Your Registered Systems,” my laptop appears as registered and I can select it. However, after selecting it, the site still displays: “Please register your device to continue with your recovery image request.” It won’t proceed. Device details shown on the page: Product: Razer Blade 18 Product Code: RZ09-05297ER3-R3U1 Serial Number: BYXXXXXXXXXXXXX  What I’ve tried: Logging out/in and retrying Trying a different browser / private browsing Clearing cache/cookies  Same result each time. Could you please verify that my device is properly registered on the backend for recovery-image access and either enable the self-service recovery download for my seri

Can I recover my pin because it’s scratched 

So, I Have my Razer Account and I Can’t Change the Email When its Verified but I Lost the email Long Time ago and can’t find the Razer Support Number or Live Chat! When I try To Change the Email, it says Contact Razer support But on The Support Site Theres no Support for Account Support so I can’t figure out how to reset my Email!

Hi,I use a Seiren V3 Mini. In Synapse 3, you can change, add, rename, delete profiles, but not on Synapse 4. So, it is a missed feature. Currently, I have 3 profiles shown in the system tray widget for the mic from my PCs (as shown in the picture), and I can switch profile from there, but not in the app itself. And change, rename, delete, add profile function aren’t present in the app.I think, the Feature should be added and if not, all profiles should be deleted from the cloud and no profile switch option should be shown in the system tray widget, if the intention in Synapse 4 is to completely remove the profiling function for mics.Regards, 

Basilisk V3 Pro 35k mouse, and it works, but the application doesn't recognize it. I've already updated and repaired the application (many times, and nothing). So I don't think that's the problem. I've manually uninstalled the mouse drivers and closed some applications too, thinking that was the issue, but nothing. I think I've tried everything. I tried Bluetooth mode, and it worked and was recognized that way, but it's not recognized by cable or wireless mode either. In that mode, it says the mouse is off, but it's on; it works, only the application doesn't detect it.

I just bought some Razer Blackshark V2 X headphones, and they appear as already registered. I need to register them for the 7.1 surround sound software. Is there any way someone can help me with this?

I’m unable to get my Razer Wolverine V2 Chroma (for PC (Windows)) to show up in Synapse, really wanting to customize some things and add some macros so I can have like a turbo trigger to make it so my fire rate more competitive

Hi, my Razer Blade 14 (2022) Model RZ09‑0427 won’t boot — the front LED only flickers green. I saw the official BIOS updater was removed from the support site. Can anyone here, or a Community Ranger/Moderator, help me get the official BIOS recovery file? Thanks!

Hello, My package was returned to Razer because I missed the delivery attempt. Since then, my order no longer appears on my Razer account, so I am unable to request a refund through the website. Here are my details: Order number: [RZEUWP1000002092478] Email used for the purchase: [gaelrochet5@gmail.com] Name and delivery address: [Gael Rochet,belgium rue du moulin 29]  DHL has told me that my package has returned to youCould you please confirm the reception of the returned package and proceed with the refund to my original payment method? Thank you in advance for your help. Kind regards,Gael Rochet,

​Gentile Team di Supporto Razer,​Scrivo in merito a un problema che sto riscontrando durante la registrazione del mio nuovo headset Razer BlackShark V2 X per ottenere il codice di attivazione per il software 7.1 Surround Sound.​Quando tento di registrare il prodotto, il sistema mi informa che il numero di serie risulta già registrato con un altro account.​Prodotto: Razer BlackShark V2 X​Numero di Serie (S/N): (Removed serial)(Trovato sull'archetto sinistro delle cuffie)​Problema: "Prodotto già registrato" / "Unrecognized Serial Number" (a volte)​Sono l'attuale e legittimo proprietario del prodotto e ho acquistato le cuffie in data [04/12/2025] presso [AMAZON].​Allego a questo ticket:​Una copia della prova d'acquisto (scontrino/fattura).​Una foto del numero di serie stampato sulle cuffie/sulla scatola.​Vi prego di aiutarmi a sbloccare l'associazione del codice o di fornirmi il codice di attivazione per il 7.1 Surround Sound