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  • 45,465 Threads
  • 64,785 Replies
45465 Threads
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

89110
FiszPL
Vanguard
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

438153
OccamsLazor
14 days ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

35620
dekades
1 year ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

18280
Razer.Speedcr0ss
8 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

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dekades
1 year ago
B
BasedShady
posted in Razer Support
Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

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H
15 days ago
R
Ratarden
posted in Razer Support
Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

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LemonChiffonrushfocus127
23 days ago
N
nexusManateegeo724
posted in Razer Support
Razer Black Shark V2 X Microphone not working

I just recently bought the razer black shark v2 x and the mic isn't working. Ive tried going into my settings and turning the mic volume up, not only that its not muted. Please help.

4097917
Razer.Speedcr0ss
3 years ago
shaman18
shaman18Insider Mini
asked in Razer Support
Basilisk X Hyperspeed is not entering Bluetooth pairing mode

Hello. Encountered a problem. After battery replacement in my Basilisk X Hyperspeed bluetooth connection stopped working.When I re-moved switch to OFF and to BT mode again - nothing happened. Not even usual blue blink on mode switching button. LED is not blinking and stays black in BT mode. Tried to enter pairing mode with 4+5+mode combination - nothing. Changed 5 batteries - no changes. When you enter dongle mode - everything is alright and working perfectly. But when you switch to BT mode - it’s not entering pairing mode and LED is not blinking blue, as it was before. Problem with any device I tried to pair to. Paired mouse was deleted before any attempt to pair again. Tried to hold left+mwheel+right button combination - blue led started blinking rapidly and mouse can be found with “dfubasilisk” name in available devices to connect. But this is not default mode and after I connect - “dfubasikisk” device is just added to paired list, but nothing happens next and mouse is not available

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7 days ago
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Napalmo0Insider Mini
asked in Razer Support
Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

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T
3 days ago
X
XxcharlierobxxInsider Mini
asked in Razer Support
trouble connecting Blackshark v2 pro to xbox

I’m trying to connect my Blackshark v2 Pro to my Xbox with the razer audio setup app but it wont detect the headphones. I have the usb stick plugged in and the blue light is on which should mean it’s connected but the app won’t work for them. Are the Blackshark v2 pros not supported by the app?

284879
M
1 month ago
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klave7Insider Mini
asked in Razer Support
Razer Kishi (USB-C) & iPhone 15

Are there any updates or plans on support for the new USB-C iPhones for the Razer Kishi (any version)?  Backbone has announced support via firmware update.  I’m hopeful we’ll get something similar for the Razer Kishi.

2847929
P
1 year ago
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GakiandriceInsider Mini
asked in Razer Support
razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

2751971
N
3 months ago
technoPaleCyanPEARL449
technoPaleCyanPEARL449Insider Mini
asked in Razer Support
Problems after the update on 06.11.23. Headphones Razer BlackShark v2 stopped working THX special audio

After updating synapse, there are problems with enabling thx spatial audio. When I click on thx spatial audio or stereo, the sound does not change. 

25571299
visionFulvouspoly132
7 months ago
V
ventureLavenderBlush830Insider Mini
asked in Razer Support
New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

25497135
Zvay_99
3 days ago
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BLOEDJEInsider Mini
asked in Razer Support
my deathadder essential v2 has a jumpy scroll wheel and won't connect to synaps

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

2532722
C
1 month ago
rzvm21
rzvm21Insider Mini
posted in Razer Support
Razer Basilisk X Hyperspeed 2.4GHz dongle does not working

Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.

2437940
L
3 months ago
Ashinari
AshinariInsider Mini
asked in Razer Support
Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

23626119
K
18 days ago
E
EpikkVanillaInsider Mini
asked in Razer Support
Razer leviathan v2 turns on but will not work

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

2294073
firstvoicePurplePlum824
8 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support
Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

2114961
F
28 days ago
N
nomad2284
posted in Razer Support
Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

2087672
A
24 days ago
autoheavenBallBlue961
autoheavenBallBlue961Insider Mini
asked in Razer Support
Viper V2 pro dongle not working

Hi , I Bought the viper v2 pro in November and today the dongle stopped working but mouse is working fine when connected via usb , Is there any chance a get a replacment for the dongle as I Wish to use the mouse wireless

1839716
D
4 months ago
H
HarvestGoldtechno992
posted in Razer Support
Razer Barracuda X Mic Not Working in wireless mode

After i Charged my headphones for the first time,the Microphone stopped working properly.While connected with the USB-C Dongle or with bluetooth it doesn't pick up any sound at all(I've tried connecting it to devices other than my PC and it still doesn't do anything) but it works just well when using the 3.5 mm jack.Any Ideas ?

178650
Razer.Speedcr0ss
2 years ago
M
mcfuuInsider Mini
asked in Razer Support
Razer Inc - HIDClass - 6.2.9200.16547

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

1731332
P
1 year ago
A
alfieluiInsider Mini
asked in Razer Support
Plugged in, Not Charging

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

1661464
ventureSiennasmart133
26 days ago

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