Alright folks, I see a lot of speculation and anger in this thread, so I'll try pitching in.



Yes, we're working on adding support for more legacy devices. We added support for 3 older devices to Synapse 3 just this month.



As opposed to the popular belief, we're not holding devices hostage just for the sake of it or because our "1 intern that works on Synapse" is lazy. Synapse 3 requires development from ground up and that takes time. The new products had been in development on Synapse 3 for a few months leading up to their release, the same effort has to go into every single legacy device that we bring on Synapse 3.



The easiest way out for us would be to draw a line and leave all the Synapse 2 devices behind... a driver package already exists for them and no promises were made about Synapse 3 when they were released (Synapse 3 didn't even exist). But that wouldn't be the best experience for existing users who would have to use 2 software to control their devices. And what's not right for our users isn't right for us, full stop. So, we fully committed ourselves to bringing as many Synapse 2 devices to Synapse 3 as feasible (technically and logistically).



But as mentioned before, there is no magic stick that will make devices appear in Synapse 3. A lot of ground-up development and testing work has to go into adding support for legacy devices and it will be a slow process which will take months, but we'll continue working on it well into 2018.

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Not currently. Synapse 3 is still in Beta, and this page has a list of all currently supported devices. Also, just in case you are on Mac OS, Synapse 3 is not available for use with that operating system yet.

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Argirious


Also... Is there anyway the community can help with testing of these legacy items?

Yes, absolutely. The primary testing has to be done by Razer, there's no way to get around that. But once the release is out in the public, please report any and all bugs you encounter... it is always highly appreciated when the users submit bug reports with all relevant details. The engineering team was able to fix a bug less than 24 hours recently because they received all the correct information.



As opposed to the other popular theory of Synapse being a keylogger and tracking users' actions, we have absolutely no visibility into what's happening on your PCs until you choose to report it to us. Some bugs can only be reproduced under specific conditions, which is only evident once we can see the Synapse event log. Without that, it's basically shooting in the dark and guessing what the possible fix could be.

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FRSR06
I'm sure that they are definitely working on it!

Of course.

Their one intern is hard at work!

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Min announced at the keynote that they are also working on providing support for legacy devices. I say trust Min's words and wait, I'm sure that they are definitely working on it!

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Hucast
I read that it will even be backward compatible with older Razer devices. That's the icing on the cake.

Yeaaaah that's cool

Since 6 month I can't use the Chroma on my Razer Stuff (Ornata, Mamba TE, Chroma Mug, Razer Kraken, etc) because Synapse 2.0 is broken and Synapse 3 is empty of device compatibility

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NahuelCC
@RazerThe_Fiend



I have a DeathStalker Ultimate (the one with the touchscreen and dynamic keys).

I'm safe to assume that this keyboard won't be supported in Synapse 3, right?

Or you have plans to implement the Switch Blade UI too?

As a standard practice, I can't comment on plans for specific devices. But SBUI developement was deprecated quite some time ago, so that should be an indication enough in this case.

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Olivier_286
I have Razer Mamba Wireless 2015 edition and I want to buy a Razer keyboard, but I'm not gonna buy one until the light on both device work together on one Synapse! Razer is losing customers this way! I would love a keyboard with RGB, but if it can't work together with my mouse in the same program, then what's the point of buying one? It's taking to long and we are not happy! :mad_:

I went even further than your suggestion ... I quit all my Razer devices after waiting far too long for "One Version Non beta" that would control all my devices.

Sooo Glad I did the move away from Razer & now have a full set of Steelseries devices running under ONE version of software thats not a beta & they all work perfectly....

Razer has to be losing customers over this software debacle...how many...who knows...maybe Razer dont care?

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Razer as a company dont care about its software support of its products as shown time & time again by the feedback on this forum.



Replace your Razer hardware with other manufacturers products & you will quickly see that the software issues dont need to exist.

I swapped out three of Razer products for new Steelseries products, the steelseries all run under just one version of software & I have zero issues with them.



Based on three years of beta software so far & counting by Razer do you honestly expect them to ever get this fixed?



Change your hardware & lose the stress & inconvenience of Razer software!



There hardware might be acceptable but thats no good if the software support is as poor as has been shown to be the case todate.

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This is just outrageous. For 3 years they have been ****** the community, over the past year, NO ONE old device has been added to the support list. The forum thread is simply ignored by the company. They just sit and wait, when people spit on waiting and go buy new devices. Several times I wrote in support, no reaction, everyone does not care. I do not know what happened, but this is absolutely not the company that I remember.

I used the company's products for 8 years, took the top 50 in dota and the top 20 in sc2 on these mice and the good old widow. If I had not bought Tiamats 7.1 v2, I would have thrown all these shit into the bin and moved on to something else a year ago.

All who will read this, dont even think to buy new razer products, razer is dead.

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If I wouldn't be so enraged about the simply bad behaviour of Razer at the moment I would simply rage quit...

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I can't wait for them to add the others Razer devices to Synapse 3 Synapse 3 is amazing and powerfull, and Synapse 2 is the worst app of the world (and the most bugged).

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iZpawn
Of course.

Their one intern is hard at work!

Oh yes I think your completly right.. because no sloow as f***k.. and no news, no roadmap, no patch notes and no release date!!

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Quango2k
You could have saved all this hassle by not releasing synapse 3 as beta until it was ready for all Razer products.



No excuse for it at all. Worst of all is releasing new hardware that only works on the Beta software! So I have some devices that only work on 3, and some on 2..and both being installed causes problems so its not feasible to install both of them.

As I've mentioned before, Synapse 3 will NOT support all legacy products. Synapse 2 has support over 200 devices and it's simply not possible for us to bring all of them to Synapse 3. Some for technical reasons and others for logistical reasons.



Both Synapse versions should function in parallel. If you're experiencing issues, please reach out to Customer Support or report them using the feedback button so that the engineers can take a look.

Quango2k


What Razer should have done is support all NEW products in Synapse 2 and only release Synapse 3 when its fully functional and supports all products.

To be completely transparent, we did try that approach initially.



The first 3 devices on Synapse 3 were also supported on Synapse 2. But developing software for brand new devices is several months of work (that happens before device release). Developing it for 2 versions of Synapse is straight up double the work. Once again, Synapse 3 is not a reskin, it's a completely different architecture to overcome all limitations of Synapse 2.



Continuing parallel development of Synapse 2 and 3 would mean that we would never be able to catch up on legacy devices in Synapse 3. As of now, we have stopped development on Synapse 2 (other than critical bug fixes) and focused all resources on Synapse 3 (including legacy device migration). Even with us being 100% focused on Synapse 3, the rate of migration of devices is an average of about 2 devices per month.



I absolutely agree that the transition period from Synapse 2 to 3 isn't the most pleasant experience, but the alternative would be to support new devices on both Synapse versions for a certain duration and never bring any older devices to Synapse 3 at all. We (Razer) would still utilize the same amount of engineering resource, but we would be leaving all the users on older products behind and we don't want to do that (despite the accusations of the contrary in this very thread).

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The fact that the Mamba TE is supported, but the "regular" Mamba isn't is downright confusing.



Half my devices, which are all fairly new product lines, aren't supported.



Blackwidow TE Chroma Stealth - Supported

Firefly Chroma - Supported

Tiamat 7.1v2 - Not supported

Mamba Chroma - Not supported (either wired or wireless)

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It sucks my new Kraken 7.1 V2 isn't supported either.

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I am eagerly awaiting the Kraken 7.1 V2 and the Naga Epic Chroma, that would make my experience complete because I have to run 2 softwares at the moment due to purchasing the Tartarus V2. Please add the Kraken and Naga soon!

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And Naga Epic Chroma still isn't supported either, so after 9+ months I'm still forced to use both V2 and V3. I've had several support cases opened but no answers.



Just sell your Razer products and buy another brand, don't look back.

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@mltan : Listen, to what's going on in your company. If you are still interrested ?! Don't looks like !

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Well after waiting so long for synapse 3 support for my Mamba wireless mouse(flagship mouse?) so that I could use my fireflymouse mat along with my Razer base station chroma all on synapse three rather than having to use both 2 & 3.

I retired all of them.

Now giving my support to Steelseries with my new steelseries 650 rival wireless mouse sat on a Steelseries Prism xl rgb mat.

Never again will I support Razer products.

Oh & the very fact I will no longer have to login to Razer for my devices to run..cloud based bullshit.. fill me with joy.



Razer dropped the ball by not supporting its high end & high cost products such as the Mamba Wireless & lost a long time supporter/customer in the process.



You have to wonder how many other customers have also walked away from Razer due to its poor support?

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Unfortunately loking through the forums here & elsewhere Razer really dont seem to care about long term customers.

They just hope you will buy their new products & then expect you to put up with running either two versions of Synapse software & with all its limitations & issues & mess withhout question.



With a number of great alternative products now available & with users becoming far better informed with the extensive online reviews & poor Razer supported software that will be there downfall....not the hardware.



Great Hardware paired with poor software support requiring the running of two synapse versions will never be acceptable in todays market.



Wonder if senior management are fully aware of the lost sales & anti Razer sentiment occuring with their appaling support of what was a loyal customer base?

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xARACHN1D
Just want to point out. if you want it this bad. you could always program your own integration software. And I'm going to go ahead and assume you don't know how to do that. so instead you could just be patient and wait. While you want your naga epic chroma to be updated to synapse 3... I'm sure someone else wants their kraken 7.1 V2 updated as well. they have a lot to work on. Also here is a question you should ask yourself. "I wonder why they could have possibly put the BETA next to it?". In case you didn't know the exact definition of a beta test is, "a trial of machinery, software, or other products, in the final stages of its development, carried out by a party unconnected with its development." in other words... ITS NOT FINISHED YET. yes so while it may not be rocket science, it still takes quite a bit of time and effort. So the least you could do is show a little bit of patience.

I just want to point out that we are not paying hundreds of dollars to a certain company to write our own software, for the devices it makes, OK? They are a big company and as such they should have the enough people in each department. What if I am a programmer, you think I have the free time to write software for a company this big for free? Are you out of your mind? These are products meant for gamers, not coders, correct me if I'm wrong, please. Synapse has been in beta 3 years... 3.long.years.... and they are working only on importing the new devices, because f us right? We are just a bunch of idiots, we will get the new products anyway... Being patient for a great company? P.LEASE... this "great" company is going downtown fast, because of their "dev department", if they even have one... they are probably paying a third party company to write their code. And yes I've been patiently waiting for my Kraken 7.1 V2 to become supported... guess what, I'm out of patience. This is pathetic...

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xARACHN1D
Then why did you use ARMOR's quote about how His device only lasted 3 years. His device used synapse 2.

Because only using Synapse2 is only half of the truth !

Most of us (not me anymore, and that costs me a lot of money) are forced to use two incompatible drivers of the same "premium" company. There would be no problem, if we could stay with Syn2, as it is, for all old and new products, and it would be okj, if we could stay with a Syn3 without beta and bugs. But both is not possible !

That's not acceptable.

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Seriously considering switching to Corsair. The quality of these products is slowly dwindling as is.

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I understand synapse 3 is in beta and that's it's not completely finished yet, but why would you force people to use it then? You can't force people to use software that isn't finished yet and is still in beta (for over 3 years...). This is just so sad... :frown_:

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