Replies posted by ShiningSleep | Razer Insider

Replies posted by ShiningSleep

6 Replies

S
ShiningSleepInsider Mini
posted in Razer Support

Razer DeathStalker V2 Pro Profile issues

The issue is resolved in the latest update, thank you for your promptness!

2
smartFollyclub825
3 months ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

It's the last time I buy something from Razer, I'm going to unfollow all your socials and I'm going to ignore you like you ignore all your customers who have spent $200 in your company. PS: assume that I am going to speak very badly of your company in all the opportunities that arise. Come back, fix it 😀I confirm that the latest update of Razer Synapse solves the problem with profiles. Thank you all for your participation, although not fast, but still a solution to the problem! Thank you very much 👍🏻.

54
M
1 month ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

"We attempted to reproduce the issue that you are experiencing, but we are unable to do so. This means that your issue maybe isolated due to external factors such as third-party software, device configuration/settings, or corrupted files/Operating System."Why all these manipulations with reinstallation, if the support service is not able to understand that on the newly installed Win11 from scratch and the latest patches from Microsoft + the latest version of Razer Synapse - allow the bug to manifest itself? These recommendations are equivalent to the recommendation "Have you tried turning it on and off?".I don’t understand why dancing with tambourines to reinstall software and continuing advice when your clients answered that all these manipulations do not help them? If pure Win11 and the latest mouse driver for Razer Naga V2 Pro do not fully realize the purpose of this mouse.It must be a shame when clients are left alone with their problem and are told day in and day out that they can

54
M
1 month ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Just an update if this helps anyone - to be clear this issue isn’t fixed at all - I was able to load a profile onto onboard memory as long as it didn’t contain a macro. I still need the macro functionality in my use-case, but if this helps anyone in as well, figured I’d mention. Some of these steps probably aren’t necessary, but this worked for me twice. Tried it with a profile containing macros, and it did not work.   Create a button layout/profile, but don’t try saving to onboard memory yet. Just have one saved so it is in the pane on the right side of the mouse interface as an available profile (should show directly below your onboard profile slots) Go to the system tray and right click the Razer icon and close all apps. Restart computer Open Synapse Click the cog in the top right corner of Synapse, and do a reset on the Naga V2 Pro. With mine it did actually reset without the wheel continuously spinning. Immediately go to the Naga V2 Pro interface and drag and drop your profi

54
M
1 month ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Yes, Razer Synapse behaves strangely when connecting the Razer Naga V2 Pro. In continuation of my post above, I must say that the Razer Naga V2 Pro has a problem not only with assigning another button, but also with a simple profile change (the save icon starts spinning) until the mouse freezes, which resets its settings to default). Only restarting Synapse helps.

54
M
1 month ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

The problem with the Razer Naga V2 Pro is that as soon as the user changes something in the button assignment (these are not even macros, but just a button change), Razer Synapse tries to save it to the hybrid memory (the icon as in the screenshot above) spins indefinitely until the radio link fails (Razer HyperSpeed (2.4 GHz) or MOUSE DOCK PRO) or the user does not restart Razer Synapse. Connecting by wire does not solve the problem.No guys, this is a massive problem. I exchanged a mouse in the store, I received a completely new one and it has exactly the same problem as described above. And everything possible has been tried! Resetting to factory settings, creating a new profile, dancing with services, up to reinstalling a clean win11 system and immediately installing Razer Synapse - nothing helped.I want to tell you an interesting fact:I have a Razer Naga Pro (V1) and in the same Razer Synapse it works fine with profiles. I have a Razer Huntsman v2 Analog keyboard and it works great

54
M
1 month ago

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