Replies posted by Razer.Zionzedd | Razer Insider

Replies posted by Razer.Zionzedd

2398 Replies

E
Emrys33Insider Mini
posted in Razer Support

About Blackshark v2 pro 2023 PROBLEMS

Hi @Emrys33, Thanks for bringing your concern to our attention. Try performing a clean installation of the app, and make sure to update Synapse before testing your headset again. If that didn’t help, please let me know through PM so I can help you raise this matter with the software team for an advanced resolution. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
8 days ago
Natsukys
NatsukysInsider Mini
asked in Razer Support

Razer BlackShark v2 Pro 2023 Popping/Crackling sound

I’ve been using this headset for 4 months. And from a week or so i started having this problem off crackling sounds at random or specific sounds idk. i already tried reinstalling synapse and audios drivers and other option razer gave and nothing.  Hi @Natsukys, Were you able to try the suggested steps here? PM me the serial number of your headset so I can verify its model and check my resources for workarounds to help you with the crackling audio problem. Thanks. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
9 days ago
SAPPHIREVerdigrisauto885
SAPPHIREVerdigrisauto885Insider Mini
posted in Razer Support

missing redeem code number

Hi @SAPPHIREVerdigrisauto885, I’m sorry to hear about your experience. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
9 days ago
F
FlinkkyInsider Mini
asked in Razer Support

My razer deathadder V3 pro wont work

my deathadder will click if i turn it off then on but it wont move or work otherwise please help Hi @Flinkky, Did you already try updating the firmware of your mouse? You can also try performing a clean installation of the Synapse app for further isolation. If that didn’t help, PM me the serial number so I can verify its model and check my resources for other steps to help you further. Thanks! *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
9 days ago
K
Kevster99410Insider Mini
asked in Razer Support

Razer blade key not working.

Hi @Kevster99410, Have you already tried following the steps here? If that didn’t help, PM me the serial number so I can verify its model and check my resources for other steps to help you further. Thank you! *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
9 days ago
Winequickclub625
Winequickclub625Insider Mini
asked in Razer Support

for 2 step authentication

Hi @Winequickclub625, Thanks for bringing this to our attention. Please PM me your ticket number so I can check its status and coordinate with the Razer Gold Team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
9 days ago
labCatawbagreat573
labCatawbagreat573Insider Mini
asked in Razer Support

Too many pending purchases. Can I get rid of them?

Hi @labCatawbagreat573, Thanks for posting your concern on our support board. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
10 days ago
Grapespotawesome719
Grapespotawesome719Insider Mini
asked in Razer Support

payment error

Hi @Grapespotawesome719, For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
10 days ago
bytefunLightCrimson440
bytefunLightCrimson440Insider Mini
asked in Razer Support

The mouse was purchased new and the wireless connection is not working, please help.

Viper 2 pro wireless Hi @bytefunLightCrimson440, Try running the dongle utility tool. If that didn’t work, PM me the serial number so I can verify its model and check my resources for steps to help you further. Thanks! *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
10 days ago
geocampAmber917
geocampAmber917Insider Mini
asked in Razer Support

razer blade 15 starts deforming due to bloated battery

Hi @geocampAmber917, Thanks for alerting us about the swollen battery of your Razer Blade 15” Base (2021). PM me the serial number so I can validate its model and warranty status to help us know our options for a battery replacement. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
10 days ago
L
LuminolBlueInsider Mini
asked in Razer Support

Seiren v3 Chroma causing Synapse to freeze/hang

Hi guys, Thanks for alerting us about this issue. I sent you a PM so I can assist you accordingly and help you raise this matter with the software team for an advanced resolution. I am looking forward to hearing back from you anytime soon. *Thread locked.

2
Razer.Zionzedd
14 days ago
technonexusAuburn332
technonexusAuburn332Insider Mini
asked in Razer Support

How to install 96GB RAM - Blade 14 2024

Hi @technonexusAuburn332, Thanks for posting your inquiry here in our support board. It should be 2 x 48 GB of RAM, so you can max it out. Feel free to let me know through PM if you have further questions, so I can get back to you ASAP. *Thread locked.

1
Razer.Zionzedd
15 days ago
NATURALSPINELgeoBole270
NATURALSPINELgeoBole270Insider Mini
posted in Razer Support

I mistakenly scratched off the last 5 digit pins off

Hi @NATURALSPINELgeoBole270, For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
directPaleCeruleanbit123
directPaleCeruleanbit123Insider Mini
asked in Razer Support

help

Hi @directPaleCeruleanbit123, Please PM me the serial number so I can verify its model and confirm which region you’re currently located in. I will check our spare parts list for the availability of replacement dongles. Thanks! *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
N
NinikafabNiInsider Mini
asked in Razer Support

No activation code for new headset after registration

Hi @NinikafabNi, It will be sent to your email within 24-48 hours. Did you already check your spam emails? PM me the serial number so I can verify its registration status. Thanks! *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
R
RC924Insider Mini
posted in Razer Support

can’t purchase to brawl stars

Hi @RC924, For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number, and I will coordinate with the relevant team for an update. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
GalahadRL14
GalahadRL14Insider Mini
asked in Razer Support

Ayuda con mi mouse cobra

Hi @GalahadRL14, Please continue in English so we can help you accordingly. I translated your post, and I’m sorry to hear about your experience. We would love to have this checked; please PM me your case number. Thank you. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
yardia2011
yardia2011Insider Mini
asked in Razer Support

Razer Blackwidow V4 100% double typing, and unresponsive keys

Hi @yardia2011, Thanks for posting your concern here in our support board. It’s highly likely a hardware problem based on the steps that you've already tried. Please PM me the serial number so I can verify its model and check our options for a possible replacement. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
ParisGreenurbanretro935
ParisGreenurbanretro935Insider Mini
posted in Razer Support

Account landing problem

Hi @ParisGreenurbanretro935, Please PM me the following information so I can kickstart a support ticket and help you raise your concern with the relevant team:Razer ID:Email:Phone #:Region:*Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
B
baselineJInsider Mini
asked in Razer Support

Razer Synapse keeps setting the microphone on Blackshark V2 as my default microphone

Hi @baselineJ, Thanks for alerting us about this. Did you already try reinstalling the driver of your headset or performing a clean installation of the Synapse app? If the problem persists, please PM me the serial number so I can verify its model and check my resources for other options to help you further. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
X
xiaod99Insider Mini
posted in Razer Support

Razer Blade Mid Base 2019 RTX2060 Model Sudden Power Shutdown Issue

Hi @xiaod99, Thank you for bringing your concern to our attention. We’re sorry to hear that you’ve been experiencing these issues. Please PM me the serial number so I can verify its model and our options for a possible repair and replacement. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
C
ClarkyGamerInsider Mini
asked in Razer Support

Kishu v2 directionals not working

Hi @ClarkyGamer, Thanks for posting your concern  in our support board. Does the problem persist on multiple PCs, even if you temporarily disable the Synapse app? PM me the serial number so I can verify its model and check our options for a possible replacement. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago
H
headBoneplane895Insider Mini
asked in Razer Support

Razer Viper Ultimate charging very slowly

Hi @headBoneplane895, Thanks for posting your concern here in our support board. Based on the steps that you already tried, it’s highly likely hardware-related. Please PM me the serial number so I can verify its model and check our options for a possible replacement. *Thread locked to curb conversation to PM. 

1
Razer.Zionzedd
16 days ago
R
Ryan.coInsider Mini
posted in Razer Support

perda de chip

Hi @Ryan.co, The Razer Insider doesn't have support for your preferred language. Please post your inquiry or concern in English across all boards. For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number through PM, and I will coordinate with the relevant team for an update. *Thread locked. 

1
Razer.Zionzedd
16 days ago
L
LuwuniaInsider Mini
asked in Razer Support

Device stuck in loading screen (Synapse 3.0)

Hi @Luwunia, Thanks for alerting us about this. Gather the Synapse logs from your PC by following the steps here. Use Google Drive to share the files with me so I can kickstart a support ticket and help you raise your concern to the software team for advanced resolution. *Thread locked to curb conversation to PM.

1
Razer.Zionzedd
16 days ago

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