Replies posted by Joshark | Razer Insider

Replies posted by Joshark

22 Replies

J
JosharkInsider
asked in General Discussion

Is is possible to link a Razer Chroma stand with an Alienware laptop?

Thank you!  

2
J
2 months ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

FiszPL,  the idling temperature of the CPU is about 75-78C.  When playing a game the top of the keyboard it too hot to touch.  It has always been that way.

8
hilbertocig
6 months ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

Razer.Zionzedd, you have NOT answered my post.  Please do so.   Again, the link does NOT send me to a list of steps I can take. The link takes me to the Customer Support FAQ page, not where I need to be.  Please respond.

8
hilbertocig
6 months ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

I clicked on the link above for the steps and all it does is send me to a page that doesn't have any steps.  It’s just the entry page into the Support section; in other words, I have no idea how to get the the steps you mention above from the page the link sends me to.  It would be very helpful if your link sent me to the ACTUAL page that has the steps. I will PM you with the serial number of my computer.  

8
hilbertocig
6 months ago
J
JosharkInsider
posted in Razer Support

Which Synapse should I reinstall?

Any help? I'm starting to wish I'd bought that Alienware after all.

2
Sye_The-Vie
Vanguard
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly again

I just want to know why you removed the fan speed control from Synapse. That fixed the problem before, but I no longer have that ability. ' Why can't you just put that function back in?

6
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly again

So far the only response I have had from you is a request for everything including proof of purchase. This is terrible service. Why can't you just help me? Some Razer services are impacted and customers may experience longer than expected response time due to COVID-19. We apologize for any inconvenience and appreciate your patience during this critical time. Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you. To access your question from our support site, click here Question Reference # (Omitted) Subject: My Razer Blade-fan runs constantly and I am experiencing performance issues Response By Email (*Omitted) (10-Jan-2021 04:42 AM) Hi (*Omitted), Thank you for contacting Razer support. My name is John, And I will be assisting you with your concern. To begin,

6
Razer.Speedcr0ss
3 years ago
L
lucaslayf
posted in Razer Support

Razer Blade Advanced noisy fan stuck at full speed

Unfortunately, there is now no way to adjust the fan. That function seems to have been removed from Synapse. I am once again experiencing this problem and I can't fix it.

15
J
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly again

Please tell me how to get my serial number so that I can get help with my laptop.

6
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Fan running constantly again

How do I get my serial number?

6
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Getting error messages on this site

And also now your site keeps "checking my web browser" which takes ages. What gives?

4
Razer.Speedcr0ss
3 years ago
L
lucaslayf
posted in Razer Support

Razer Blade Advanced noisy fan stuck at full speed

I found out what's causing it on my machine. My laptop's fan was pre-set to always run at, I think 4500. I set the fan to run automatically instead, so it isn't running all the time now. Sorry I'm not tech-savvy enough to use the correct terminology. I found the setting in one of the Razer menus. It's the Performance tab. I'm pretty sure this occurred after the most recent Synapse update. Anyway, hopefully that works for you too.

15
J
3 years ago
J
JosharkInsider
posted in Razer Support

No internal microphone listed under devices!

So, nobody can help me? I guess I'll have to open a ticket then. Cheers.

2
J
3 years ago
L
lucaslayf
posted in Razer Support

Razer Blade Advanced noisy fan stuck at full speed

Having exactly the same issue. I really hope there is a solution to this and someone from RAZER support gets back to us because my machine is very new and this is driving me crazy, it's so noisy.

15
J
3 years ago
J
JosharkInsider
posted in Razer Support

No internal microphone listed under devices!

Okay, then.

2
J
3 years ago
J
JosharkInsider
posted in Razer Support

Wanted a warranty package but I don't see an invoice for it with my bill.

Bump. I really need to make sure I have the warranty plan. Who do I contact.

1
J
3 years ago
J
JosharkInsider
posted in Razer Support

Unable to get refund for returned computer.

There IS no Amazon chat. There is no way to get in touch with a human being on Amazon. When I go to the Amazon website, the ONLY option I am given is to contact Razer for a refund. There IS no option to contact Amazon to deal with the problem. Amazon clearly thinks this is a Razer order. And the invoice i received confirms that We were billed by Razer, not by Amazon. RAZER billed me for the computer. The Invoice says "RazerWire," Not Amazon. The computer came from Razer, not from Amazon. I am going to start a dispute with VISA to get my money back. You know, the Razer laptop I finally settled on seems to be great, but honestly, next time I buy a gaming laptop I'm going back to Alienware. They have always treated me very well and I don't mind paying their prices because I have never had anything but great service from them.

4
Razer.Speedcr0ss
3 years ago
R
Roneye1
posted in Razer Support

Airflow on Razer Blade 15 advanced

I have the same question.

3
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

Unable to get refund for returned computer.

And I will add that the package came from RAZER, not from Amazon. And further, it was not Amazon.ca that billed my credit card, it was RAZER. So why exactly am I supposed to try and deal with this through Amazon? I do expect a response, please. EDIT: I have contacted Federal Express. They still have the computer. They do not know where to send it. My guess is that Razer refuses to authorize the return because Razer insists this is an Amazon Order. Amazon's returns site says I have to deal with Razer, since Razer filled the order and the package was sent by Razer, not by Amazon. FedEx wants to know where to send the computer. They will be calling me to find out, but I don't know where to send it. Since Razer denies this order, I am in limbo. I am out over $5,000.00 This is no way to treat people, Razer.

4
Razer.Speedcr0ss
3 years ago
J
JosharkInsider
posted in Razer Support

How do I get in touch with Support?

I don't use twitter. You do realize that not everyone is on Facebook or Twitter, right? I still have an issue. I returned a computer over a month ago and have not received any notification of a refund.

5
Razer.Caziel
3 years ago
J
JosharkInsider
posted in Razer Support

f9 not bringing up boot menu to enable factory reset.

Does anyone ever respond? I reset my computer using WIndows but now it wants my personal information again. I'm trying to remove all that information Please, please somebody help me. I can't stand this. I've trying to deal with this for 12 hours.

1
J
3 years ago
J
JosharkInsider
posted in Razer Support

Removing all traces of personal information from computer

More on this -- when I start my computer the Razer Login pops up immediately with the ability to log in. Also, in my Settings menu, my Razer and email login information are right at the top. I need this gone. Can anyone help me?

1
J
3 years ago

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