Replies posted by Razer.JaqenHgar | Razer Insider

Replies posted by Razer.JaqenHgar

172 Replies

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Nidus34
posted in Razer Support

Razer Kraken V3 makes buzzing sound when Mic is on

I appreciate that you performed some troubleshooting steps on your own. Anyway, is your device connected via a wired connection or wireless connection? For now, please perform the steps provided in this guide as they may fix the issue. If nothing changes, send me a PM with your device's serial number to seek firmware updates that may correct this. *Thread locked to curb conversation to PMs.

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2 years ago
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Rotary777
posted in Razer Support

Kein Support, keine Ersatzteile und unverschämte reparatur Preise.

I used Google Translate to understand your post. Anyway, I believe that how you feel towards our services is valid, but it is not the experience that we want to offer to our valued customers like you. Team Razer always works hard to give you more than what you've paid for, and feedback like this is recorded and well-appreciated because it gives us an idea of the opportunities that we should work on as we continue to innovate for the betterment of our products and services. Should you have a specific concern that you want me to address, send me a PM and allow me to pave the way to a better Razer experience with you. *Thread locked to curb conversation to PMs.

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2 years ago
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PumpkinFries
posted in Razer Support

Razer BlackShark V2 X activation key invalid

Sorry to hear that the activation code for your Razer BlackShark V2 X is not working. I got your back and I'd like to have a closer look at the issue. Please send me a PM with your device's serial number to check for possible fixes in our system. *Thread locked to curb conversation to PMs.

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2 years ago
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Schody82
posted in Razer Support

Nari Ultimate - USB device no longer detected

Hello there! Sorry to hear that your Razer Nari Ultimate - USB is having connectivity issues. First, ensure that you have downloaded the latest version of the Dongle Recovery Tool through this link: https://rzr.to/mWkwJ before proceeding to step 1. If you can't still perform the steps provided in this guide, please send me a PM with the screenshot of the error message so I can properly assist you. *Thread locked to curb conversation to PMs.

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2 years ago
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headportalStrawberry381
posted in Razer Support

Razer black shark v2 x

headportalStrawberry381Por el micrófono del auricular se escucha una estática de manera intermitente, lo estoy usando en un móvil pocophone x3 pro... Porque se produce y cuál es la solución? I used Google Translate to understand your concern. By the way, sorry to hear that you are experiencing some audio issues with your Razer Black Shark V2 X. For now, please follow the troubleshooting steps provided in this guide to see if they fix the issue. If nothing changes, send me a PM with your device's serial number to validate its warranty status for possible RMA options. *Thread locked to curb conversation to PMs.

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2 years ago
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DaFrenchman
posted in Razer Support

Pro Type Ultra - Key Spam (only the "o"), Unknown serial?

DaFrenchmanI ordered a Razer Pro Type Ultra keyboard last November to give my work area (and conference calls) a bit of a quieter typing experience and when it arrived in early December, worked as intended. Unfortunately my work system is a Mac and don't have the Synapse app to do much to configure the keyboard, but it worked fine. However, I tried to register the keyboard to my Razer ID but was told the serial number was "unknown". The initial character looks like a capital "i" (not a 1, as they are in the serial but are printed different than this character). Anyhow, didn't think much of it. However, for the past month or so I've been getting extra "o"s whenever I am typing anything using the letter "o", and since this is for work, a lot of typing is part of the job and this results in a lot of backspacing and retyping. Often it will spit out two o's at once, other times, when I'm typing a lot, it seems to add an extra o but sometimes after the following character (such as addi

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2 years ago
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KetaKittyInsider Mini
posted in Razer Support

Chroma RGB Controller: Synapse doesn't switch lighting on after turning it off with display

Hey there! I got your back, and I'd like to take a closer look at the issue. Did you perform a clean re-installation of Razer Synapse to see if it corrects the problem? For now, please gather your Razer Synapse logs and send them to me via PM so I can do some further investigation. I look forward to hearing from you. *Thread locked to curb conversation to PMs.

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2 years ago
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Felthunn
posted in Razer Support

Razer Naga Trinity Mouse Scroll Wheel Not Responding

Hello, sorry to hear that the scroll wheel on your Razer Naga Trinity is acting up; this issue may have been caused by stuck dust or other debris. For now, I highly suggest that you use a can of compressed air under the affected button to dislodge dirt, dust, and other debris stuck under the switches or other parts of your Razer mouse. If nothing changes, send me a PM with the serial number to seek firmware updates that may fix this. *Thread locked to curb conversation to PMs.

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2 years ago
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DingyDungeoneasycast594
posted in Razer Support

Mi móvil no reconoce el control

I used Google Translate to understand your concern. Anyway, I'm sorry to hear that your Razer Kishi is not detected on your Phone. Please do the following to see if there fix the issue: Ensure the phone runs on Android 8 or later. To do this, go to Settings > System > About phone. Ensure the phone’s OTG setting (if available) is turned ON and no timeout is set. Should the issue persists, send me a PM with the serial number to validate your device's warranty for possible RMA options. *Thread locked to curb conversation to PMs.

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2 years ago
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drspace18
posted in Razer Support

Activation Code

drspace18Hi. I just bought Kraken X and I was trying to activate the surround sound but I end up scratching the card too much. Some of the codes were scratched as well. Is there a way that I can get another activation code? Hey there! I can initiate a code generation request on your behalf. Please send me a PM with the following information to file the request: 1. Name 2. Mobile Number 3. Email Address 4. Address 5. Serial Number Also, attach a photo of the damaged scratch card. You may upload it on your Google Drive, then copy and include the link in your message. *Thread locked to curb conversation to PMs.

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2 years ago
6
632135H14009683
posted in Razer Support

pls help me

632135H14009683i cant download the razer synapse software . i think its because im on mac, can anyone tell me how to do it? Unfortunately, Mac OS is not supported in Razer Synapse 3. However, Razer Synapse 2.0 has support for certain devices for the Mac OS versions below: MAC OSX 10.10 to 10.14 MAC OSX 10.9 to 10.13 MAC OSX 10.8 MAC OSX 10.6/10.7 You may follow this guide on how to install the Razer Synapse 2.0. Should you have further concerns, my inbox will always be open for your PM. *Thread locked to curb conversation to PMs.

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2 years ago
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Thorogrimm
posted in Razer Support

Orochi V2 unresponsive after sleep

ThorogrimmWhen I try to use my Orochi v2 after it goes into sleep mode, it compeltely stops responding. Only today has this problem started popping up for some reason. I've checked the drivers and they're up to date, the battery is still quite high and when I look at the laser underneath when it's been asleep, it still shines which means there's still power. Turning it off and on again seems to fix it, but the issue keeps repeating after it goes into sleep mode. I'm using the 2.4gHz connection and I've had the mouse for about 2 months. That's odd. Does the issue with your Razer Orochi v2 occur while Razer Synapse is enabled? If it does, please perform a clean re-installation of the Razer Synapse to see if it fixes the issue. Nevertheless, send me a PM with your device's serial number to seek device-specific troubleshooting steps. *Thread locked to curb conversation to PMs.

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2 years ago
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Elfminster
posted in Razer Support

Deathadder V2 Pro Freezes randomly

I appreciate you for performing some troubleshooting steps on your own. There is a possibility that the issue is caused by a hardware malfunction since the same behavior occurred when you tried your device with different USB ports. But for now, we should rule out some software troubleshooting to isolate the problem. Please perform the steps provided in this guide to see if they fix the issue. If nothing changes, send me a PM with the serial number to validate your device's warranty status for possible RMA options. *Thread locked to curb conversation to PMs.

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2 years ago
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techLawnGreenstory895
posted in Razer Support

Activation code

techLawnGreenstory895hey just tried to activate my surround sound but accidently scratch it too much and scratch of the letters is there anyway to fix this Hi, @techLawnGreenstory895! I can request a new code on your behalf. Please send me a PM with the following information so I can file the request: 1. Name: 2. Email Address: 3. Mobile Number: 4. Address: 5. Serial Number: Also, attach a photo of the damaged activation card. You may upload it on your Google Drive, copy the link, and include it in your message. *Thread locked to curb conversation to PMs.

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2 years ago
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Atoms4dayz
posted in Razer Support

Razer Base Station V2 Chroma

Atoms4dayzYo, so I was wondering does the base station work if you plug it into a PS5? Yes! Razer Base Station V2 Chroma is a central device that lets you plug in all your gaming gear, thus, it should work with a PS5. Should you have further concerns or clarification, never hesitate to send me a PM. *Thread locked to curb conversation to PMs.

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2 years ago
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smartCatawbaMOONSTONE106
posted in Razer Support

Hey I lost my Razor Kraken Activation Code and I need it for surround sound. Can anyone help?

smartCatawbaMOONSTONE106I have the serial number and everything but accidentally threw the box away. Can anyone help Hey there! I can initiate a code generation request on your behalf, but take note that it will be subject to approval since lost codes are not covered by Razer's limited warranty policy. Please send me a PM with the serial number and your device's proof of purchase so that I can file the request. *Thread locked to curb conversation to PMs.

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2 years ago
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100VICKYGIRI
posted in Razer Support

I won the razer kishi in cortex games tournament when it will get arrive and how to track its status

Hi there! For cases like this, I highly suggest that you submit a ticket to our Support Team for proper assistance. Should have further questions or clarifications, never hesitate to send me a PM. *Thread locked to curb conversation to PMs.

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2 years ago
1
1Bill1210
posted in Razer Support

Razer phone 1 Help

1Bill1210Hello all, I need help please! Can this phone be updated at all? The razer 1! It's my sons phone and it says 2019 since last update. I know how to through setting but I heard razer stopped updates. I'm in UK, this was a contract phone but still wish to use it to pass on to my children or use as a back up. It runs so slow and is glitchy as hell. A phone for gamers by gamers, but no support. Can someone explain? Hey there! Sorry to hear that your phone is running slow. I got your back and will help you sort this out. First, please know that Razer is still here to support any issues concerning the Razer Phones. For now, please follow the steps provided in this guide to see if it fixes the issue. Should the problem persist, perform these troubleshooting steps as they possibly correct performance issues with your Razer Phone 1. If nothing changes, send me a PM with your device's serial number for possible RMA options. *Thread locked to curb conversation to PMs.

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2 years ago
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henrymyf
posted in Razer Support

Razer Blade Pro 2019 Battery doesn't charge with a lightning logo

Sorry to hear about the charging issue with your Razer Blade Pro 2019. Did this behavior start manifesting right after you updated its Windows version? For now, please follow the steps provided in this guide as it possibly fixes the issue. If nothing changes, send me a PM with the serial number so I can seek device-specific troubleshooting steps. *Thread locked to curb conversation to PMs.

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2 years ago
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QnqwDK
posted in Razer Support

Headset problem

QnqwDKI have an Xbox Series X, and just bought The Razer kranken v3 X. It does not work On my Xbox, but it does On my pc. My audio settings On my Xbox is set to headset, but it still doesnt work. It doesnt even show Its plugged in, but The LED lights On The headset lights up. Unfortunately, the Razer Kraken V3 X does not work with Xbox consoles. It may, however, work with PCs or the PlayStation 4. You may check this page for Razer's Console Gaming Headset. Should you have further questions or clarification, never hesitate to send me a PM. *Thread locked to curb conversation to PMs.

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2 years ago
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Azriel101
posted in Razer Support

Macro light stuck on

Azriel101As stated above my macro indicator light is stuck on. I have tried turning on and off the macro, resetting the keyboard profile, even resetting the keyboard back to factory settings. I know it's not a bit deal but I would like to be able to turn it off. It happened on startup today, and the only thing I can think of that happened is I spilt a drink on my keyboard but was able to clean most of it up. I am using the Huntsman Elite. Sorry to hear that the macro light on your Razer Huntsman Elite is not turning off, and I appreciate that you performed some troubleshooting steps on your own. By the way, is the Razer Synapse enabled during the occurrence of this behavior? If it does, please perform a clean re-installation of Razer Synapse as it possibly fixes the issue. Nevertheless, send me a PM with the serial number to seek firmware updates that may correct this. *Thread locked to curb conversation to PMs.

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2 years ago
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MauveTaupebyteconnect831
posted in Razer Support

Razer Barracuda X Activation code missing

Hey there! The Razer Barracuda X does not come with a scratch card. You just have to register your device to our system, and the activation code will be sent to you via email within 24-48 hours. You may need to check the spam folder as the email might stray in there. Should you not receive the code within the aforementioned period of time, send me a PM with your device's serial number so I can initiate a code generation request on your behalf. *Thread locked to curb conversation to PMs.

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2 years ago
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erriksj
posted in Razer Support

unable install firmaware updater

It's odd that you are getting this error message when your device is already connected to your PC. By the way, was the Razer Synapse closed when you tried updating the firmware? Also, where did you acquire a copy of the firmware update? Please let me know through PM so I can do some further investigation to seek fixes for this issue. *Thread locked to curb conversation to PMs.

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2 years ago
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abishek235
posted in Razer Support

Need Recovery files for Razer Blade Stealth 12.5 7500u

abishek235m2 drive on the laptop started failing and I need to replace it. But I am not able to download the system recovery files. Any idea from where I can have that downloaded? I created a recovery stick through windows and that keeps failing during restore. Hello! You may refer to this guide on how to create and use a system recovery stick for Razer Blade. Never hesitate to send me a PM should you need further assistance. *Thread locked to curb conversation to PMs.

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2 years ago
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bitroadSandyTan268
posted in Razer Support

My Razer Activation Code does not work how do I fix this?

That's odd; the headset should come with a scratch card. Anyway, I can initiate a code generation request on your behalf. For verification purposes, please send me a PM with your device's serial number and a copy of your proof of purchase so I can file the request. *Thread locked to curb conversation to PMs.

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2 years ago

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