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1659 Threads

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BasedShady
posted in Razer Support

Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

73
kaption123
6 days ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

115
Primal_80_
1 day ago
dekades
dekadesCommunity Cowboy
published in Razer Synapse

THE NEW RAZER SYNAPSE | Faster. Smoother. Smarter.

 Rewriting the rulebook on efficiency, the next evolution of Razer Synapse boasts a fresh, multi-threaded architecture that's up to 30% faster*. Experience unparalleled speed, fluidity, and stability with a streamlined interface that empowers users with swift navigation, enabling independent installations and precise settings configuration.Download the open beta to try this experience.Hundreds of devices supported now and more added monthly. See a full list of compatible devices here.https://insider.razer.com/the-razer-synapse-beta-53/current-supported-devices-updated-9-29-23-38805Coming in February: Select headsets, Leviathan V2, and Kraken V3 Hypersense.Coming in March: Additional new and previously released devices.For more information visit: The New Razer Synapse

21983159
Lucyfer1236
1 hour ago
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XxcharlierobxxInsider Mini
asked in Razer Support

trouble connecting Blackshark v2 pro to xbox

I’m trying to connect my Blackshark v2 Pro to my Xbox with the razer audio setup app but it wont detect the headphones. I have the usb stick plugged in and the blue light is on which should mean it’s connected but the app won’t work for them. Are the Blackshark v2 pros not supported by the app?

7
M
4 days ago
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GakiandriceInsider Mini
asked in Razer Support

razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

61
CelticWitch1502
7 days ago
E
EmoireInsider Mini
asked in Razer Synapse

Delete C:\Windows\Installer\Razer? Over 13GB!

My C:\Windows\Installer\Razer? is over 13GB. I’ve read from others that it can be unsafe to delete this. Is there a good way to reclaim this space? Is it actually safe to delete? 

32
Dizzyharris
27 days ago
Ashinari
AshinariInsider Mini
asked in Razer Support

Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

112
C
3 days ago
P
pulseSunnyJASPER504
posted in Audio

BlackShark V2 pro wirless EQ settings

Hello everyone! I have the blackshark v2 wirless and im having really hard time to find the EQ settings to hear footsteps on OW2, tried everything THX on/off every thread i saw i tried the settings from there and nothing Someone have the same headphones and an actuall working setting to hear footsteps directions more clearly ?

5
techAzureMistbuzz260
29 days ago
B
BLOEDJEInsider Mini
asked in Razer Support

my deathadder essential v2 has a jumpy scroll wheel and won't connect to synaps

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

18
Cylac
11 days ago
C
chrfsnssrfInsider Mini
asked in Broadcaster

Why is there no Mac software for the Kiyo Pro?

This is my first Razer product, love it. It looks great and I will test it out in video calls and such. But there is no native Mac software from Razer. Anyone know why that is? If I cant get to the setting proper I will have to return the probably coolest cam on the market

17
G
4 days ago
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Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

48
P
7 days ago
N
nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

58
R
5 days ago
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ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

76
S
18 days ago
BonEpl
BonEplInsider Mini
posted in Razer Chroma RGB

Chroma League - League of Legends integration for Razer Chroma

Hi guys, Recently I've decided to share the project I've been working on for some time. If you have Razer Chroma keyboard and want to see it integrates with League of Legends - feel free to check out https://github.com/bonepl/ChromaLeague I hope it will work for you and give you as much satisfaction as I have playing League of Legends :)

72
BonEpl
29 days ago
A
alfieluiInsider Mini
asked in Razer Support

Plugged in, Not Charging

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

59
P
6 days ago
X
xTensaiInsider Mini
asked in Audio

Barracuda X 2022 disconnecting from dongle

Hello.I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. Never expected the dongle connection would have so many issues. Or maybe i need to

41
Bladan83
3 days ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

48
T
5 days ago
dekades
dekadesCommunity Cowboy
published in Contests and Giveaways

GIVEAWAY | Have a Nice Death

 Hey Insiders!We're giving away five (5) Arc Games keys for Have a Nice Death! To enter: all you have to do is respond to this post to be eligible into a random drawing for one of five game keys.Have a Nice Death is a 2D Action Roguelike where you play as Death, CEO of Death Incorporated, who currently finds himself teetering on the edge of burnout. His top executives, the Sorrows, have been running rampant on Earth's surface, leaving him buried in an underworld-sized mountain of paperwork. Now, in order to regain control of his company, as well as secure a much-needed vacation, he will need to traverse the various departments of Death Incorporated and remind his subordinates who's boss.Winners will be notified by direct message on Razer Insider.For more information visit: Arc Store | Have a Nice Death (arcgames.com)  Terms and conditions apply.

7996193
ThePotatoElite
1 day ago
W
W4xXx3rInsider Mini
asked in Razer Synapse

Synapse keeps logging me out

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something...I am browsing the internet ? Logout.I am watching movie with friends ? Logout.I am playing online game, and I am in a middle of shoot-out ? Logout.You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

65
PacificBluebytedirect402
4 days ago
A
autoPerubay763Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

68
W
6 days ago
VICNO_26
VICNO_26Insider Mini
asked in Razer Support

Nari Ultimate dongle not connecting

So, today i was playing alrright, but suddenly my nari ult disconnected, when i went to check, i noticed that my headphones were not available on synapse, so i tried to reconect the dongle, but nothing.I tried on a diferent computer, but the problem remains.Sometimes the dongle connects but as soon as i play some audio, the audio plays for half a second and the headphones disconnect.I tried to fill for warranty but razer says the Nari Ultimate are not available for warranty.Does anyone have the same problem, or a fix?

22
A
15 days ago
S
SemperParatus92Insider Mini
asked in Razer Support

System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

157
Z
6 hours ago
rdalcroft
rdalcroftInsider Mini
asked in Razer Support

Razer Synapse 3 causing Fullscreen Games to Minimise without warning

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

25
L
1 day ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.  

118
R
26 days ago
P
PromotingsInsider Mini
asked in Razer Support

Razer Viper V2 Pro wireless dongle no loner working

My Razer Viper V2 Pro's wireless dongle randomly stopped working and I don't know why. It was working fine one day then the next it no longer works, is there any way to get this item replaced? I even bought the hyper polling wireless dongle from Razer and now I can’t use either wireless features. 

32
MADEFO
4 days ago

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