Solved Threads | Razer Insider

Solved Threads

32 Threads

M
Marie4Insider Mini
asked in Razer Support

i had a problem with loading my gold card

i had a problem with loading my gold card so i contacted razer support, after taking all information of the card he asked me to wait after 2-3 working days and he would fix the card and get back to me, It’s 3 days and i haven’t gotten a positive feedback, i dont know what’s going on 

1
Razer.Zionzedd
19 days ago
Munzirnorazahar
MunzirnorazaharInsider Mini
asked in Razer Support

purchase gold was succesful but didnt receive the gold

 

1
Razer.Zionzedd
1 month ago
agfinco
agfincoInsider Mini
asked in Razer Support

Razer Kiyo Stopped working after turn ring light on

Hello everyone,I just bought a razer kiyo 1,5 years ago, I'm using it as my daily camera to work. I do meetings and thats all, usually the camera is turned on at most for 1 hour for each meeting. Most of the time it is turned on only for 15-30 minutes.Today I was in a call and decided to turn the ring light on, which is something that I haven't done in while. It turned on normally, however some minutes after turned on the right light started to flicker, so I tried to turn it of, but it didn't turn off.So I disconnected the USB cable from the hub connected again, after doing that the camera was recognised by the google meets meet, however after trying to choose it and turn it on, it turned the "on/off" LED on the image popped, but a few seconds later the on/off LED started turning off, but different from normal, it was turning off like a capacitor discharge.Then the computer doesn't recognise the camera anymore, I tried different USB ports, tried let it disconnected for sometime and con

33
J
1 month ago
F
FishpickleInsider Mini
asked in Razer Support

Razer Blade 15 Battery Bulging

I’ve recently noticed that the battery on my 2020 Razer Blade Advanced that I purchased brand new just over 1 year ago has started expanding and bulging. The warranty expired just 3 months ago so i’m assuming I can’t just send it back to Razer for a free replacement.  Im wondering what replacement batteries would fit my laptop and what reputable company is recommended to purchase from.  Here’s the product number: RZ09-03305E43

6
Chrichrimen
1 month ago
I
interactivePucevoice996Insider Mini
asked in Razer Support

Deathadder Essential mouse suddenly drags towards top left corner

My mouse was working well for most than a year, then suddenly a problem was found. I turned on my laptop with the mouse plugged in, but the cursor was stuck in the top left corner. I disconnected the mouse, and the trackpad could move the cursor as usual, but when I connect the mouse, the cursor starts dragging towards the top left corner, without having chance to control or move the mouse. I tried cleaning the mouse sensor, plug it into another computer, uninstalling the drivers and reinstalling them, there are no visible problems with cable, but nothing seems to solve the problem. So I am trying to find some solution from the community or from some authorized technician at Razer. 

1
Razer.Zionzedd
1 month ago
G
GalaxyGamerYTGGInsider Mini
asked in Razer Support

My Razer Deathadder v2 x Hyperspeed is drifting across my screen and not responding

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have tried the following: Cleaning my surface (Issue persists)Trying a different surface (Issue persists)plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists) I couldn’t, however, find any firmware updates for my mouse, only the Standard Deathadder V2 (Non-hyperspeed) so I’m betting that’s the issue. I’ve had my mouse since 14 May 2022. Not even a full year old yet. There’s nothing else I could do other than buying the same mouse again because it’s my favour

3
razorzor
1 month ago
N
nitrouszenorekzInsider Mini
asked in Razer Support

cab u unlock it again one last time

i almost had it  

1
Razer.Zionzedd
2 months ago
PuceRedretroIOLITE462
PuceRedretroIOLITE462Insider Mini
asked in Razer Support

Fedex bailed me on my Razer Hunstman vtwo analog

Fedex delievered my package to the wrong adress twice, but on the razer website it says it was delievered on the fourth. Ive contacted fedex more than ten times and they inevitably returned my package back to razer. I have no clue where my package is and have no clue how to get my money vback or my package back This is the first wrong address:This is my package being returned to Razer:I have no clue what do and have waited for over a month for this package and at this point am starting to lose hope that my two hundred dollar keyboard isnt even gonna come. please help Full travel history: Again, please help

1
Razer.Zionzedd
2 months ago
Riitus
RiitusInsider Mini
asked in Razer Support

Razer Naga Tribity - Synapse 3

Hola gente. Tengo el mouse Naga Trinity, con el lateral Hex. Utilizo este modelo porque tengo solo 1 mano, configuro el mouse para poder jugar.Tengo un problema cuando configuro una tecla en la rueda del rato, por lo general (up) lo reemplazo por “Space”, el tema es que cuando lo acciono no funciona, solo lo acciona de forma aleatoria. Es decir, jugando a un juego de aventura, a veces quiero saltar y el input no entra.Gracias.

1
Razer.Zionzedd
3 months ago
batualfredo
batualfredoInsider Mini
asked in Razer Support

RAZER DEATHADDER V2 X HYPERSPEED DOES NOT WORKING

My mouse, as listed in the title, is slowly drifting across my screen and doesn’t respond to ANY inputs. I can’t use my mouse at all and I have bought the mouse April 20, 2023.Cleaning my surface (Issue persists)Trying a different surface (Issue persists)Plugging in the mouse into another PC (issue persists. So I know it’s in the mouse itself and not my PC.)Tried resetting my mouse to factory default settings through holding down mouse button shortcuts I’ve googled but none have worked.Cleaned the sensor (Issue persists)Used a different mouse (Which is the one I’m using now and it’s working fine.)Tried using the mouse with Razer Synapse closed (Issue persists)Tried restarting my PC (Issue persists)Edit: When I check battery, the battery indicator was in the red. It can still power on and connect to synapse but I can’t move my cursor or click. I tried replacing it with another battery but the indicator is still red.

1
Razer.Zionzedd
3 months ago
R
RalphGamerKuyaInsider Mini
asked in Razer Support

Razer Central won't let me change my mobile number (since I no longer have access to it)

As you can probably tell, well… I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at ralpharsiedjose@gmail.com. Thanks in advance!

1
Razer.Zionzedd
3 months ago
APG370
APG370
asked in Razer Support

How do I change my email here without code? I forgot my email password so im trying to change it but how

How do I change my email here without code? I forgot my email password so im trying to change it but how

1
Razer.Zionzedd
4 months ago
carbyteMalachite864
carbyteMalachite864Insider Mini
asked in Razer Support

can't redeem

HelloI just bought a brand new Blackshark v2 x for my laptop and when I use my activation code for 7.1 surround sound system it doesn't accept it and it says that the license code is invalid. What can I do to fix it razer? Please can you help me?

3
Razer.Zionzedd
4 months ago
IOLITErushSmokyTopaz826
IOLITErushSmokyTopaz826Insider Mini
asked in Razer Support

scratch 3 digit out of my razer gold gift card

 

18
Razer.Zionzedd
4 months ago
Smokefrontguide545
Smokefrontguide545Insider Mini
asked in Razer Gold & Silver

why is my razer gold code damaged?

I’ve both gold pins worth $230 now and they have been sending an error message, instead of the actual codes and continue deducting my card.  razer, all you had to do was fix your goddamn backend and all these won’t be necessary.I’ve tried contacting your support but you guys never respond. I need the funds please help

1
Razer.Zionzedd
4 months ago
E
easyBlondbicycle970Insider Mini
asked in Razer Support

How to activate 7.1 SURROUND SOUND with Razer BlackShark V2 X USB

I just bought the Razer Blackshark v2 x usb. I just downloaded razer synapse and 7.1 surround sound. However it says I would need an activation code. I tried tio input my serial number to get a code but it says my headset is not eligible. But the website does say eligible.  

1
Razer.Zionzedd
4 months ago
ItsPhoenixTime
ItsPhoenixTimeInsider Mini
asked in Razer Support

Razer Audio Mixer

My problem with the audio mixer is that it suddenly emits noise (scratches/knaxing) as if the audio driver did not work properly. I always have to stake it off and reconnect it.I have already reinstalled Synapse and already reset Windows 11 and the device. Does anyone have any idea why this could be?

3
S
4 months ago
C
ChimpwnzeeInsider Mini
asked in Razer Support

Peripheral LEDs not turning off

Hello,I have 3 Razer Devices plugged into my system.Razer  ViperRazer Mouse Bungee V3 ChromaRazer Base Station V2 ChromaAll of the devices have Switch off Lighting when Display is turned off checked, but only the mouse will actually disable it’s LED lights.  This just started happening with the latest update to the Razer software, and I can’t figure out what to do to get the devices to turn off like they used to.Anyone else having this issue?

1
Razer.Zionzedd
4 months ago
V
ViniSchwabInsider Mini
asked in Razer Support

Synapse 3.0 does not recognize blackshark V2 usb model for THX Spacial

I have the blackshark V2 (2020 version) usb model and it was working pretty well with my thx(bought 20$ version software) and synapses 3.0. Suddenly last week synapse didn’t recognize my headset as a sound device anymore, but THX does! My sound quality playing Apex legend was drastically compromised since then.I would like a feedback of your support team  Thanks

2
S
5 months ago
L
left2donInsider Mini
asked in Razer Support

My Razer Blackwidow X chroma is stuck on razer bootloader and it wont trun on

I have a problem after the windows update. I plugged in and out my keyboard while changing my setup position. now my keyboard just wont light up at all. It’s treated as an USB where i can right click to eject “razer bootloader” its recognized in device manager as razer bootloader. I tried reinstalling the driver. updating it using the updater from Razer website. i tried reinstalling the razer synapse but none of it actually worked. I even reset my pc to a restore point i had from earlier time where the keyboard was working but it didnt work either. its been 2 weeks for me trying to find a fix for this and im frustrated about my keyboard. I have “Blackwidow X Chroma” keyboard i had for years and its functioning really well til this happened!https://www.reddit.com/r/razer/comments/f2ymy5/psa_razer_blackwidow_chroma_stuck_in_bootloader/?rdt=50667 i seem to be having the same problem as this guy but i tried his solutions and it didn't work for me

4
L
5 months ago
R
R9L5-_-Insider Mini
asked in Razer Support

razor black widow

My razor black widow didn’t type, and they give me greenlight when I type anything and that it doesn’t work 

3
R
5 months ago
S
SirearmInsider Mini
asked in Razer Support

Delayed resolution on Wallet is Disabled

With regards to the future utilization of Razer, I humbly request an immediate attention to my case. I assume there shouldn't be difficulties in the checking of my provided information.

1
Razer.Zionzedd
5 months ago
Epicomaniac
EpicomaniacInsider Mini
asked in Razer Support

Synapse hypershift does not work anymore

I have Razer Deathstalker V2 Pro keyboard and Razer Viper Ultimate mouse. after 10/02/2023 update of my synapse to 3.8.930.92719, my keyboard hypershift no longer functions, that means everytime I try to use hypershift it freezes and synapse stops working per se’ along with an error stating “the program contained error and needs to be closed and reopened”. Well I do that and this loop happens again. these are the diagnostics I went through and no luck fixing:1- Clean install Razer Synapse.2- Updater keyboard and mouse firmwares.3- Looking up the internet and not a clue.Please help me with this.Thanks

2
Epicomaniac
6 months ago
FieldDrabtechnocafe810
FieldDrabtechnocafe810Insider Mini
asked in Razer Support

I bought THX Audio and didn't receive the code

I bought THX Audio and didn't receive the code, I searched all over the email and couldn't find it.

1
Razer.Zionzedd
6 months ago
J
jokersaidhigh420Insider Mini
asked in Razer Support

Can't find 7.1 surround sound activation code, and support hasn't replied

I have lost my 7.1 activation code, so I’ve tried to contact support for several days, and have also used the automated activation code service (gives you a code to use to activate the 7.1 surround sound) and still have not received any codes. Can anyone help?

1
Razer.Zionzedd
6 months ago

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