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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 217 Threads
  • 40 Replies
217 Threads
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LukasPotomaInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Support fixing Basilisk V3 x Hyperspeed onboard memory not working

I got the Basilisk V3 x Hyperspeed and i relized that the thumb button |multi-function trigger| wasn`t working unless Synapse was running in the backgroung. Also the Chroma RGB or keybinds wouldn`t store onto the onboard memory. I contacted the Reddit Razer Support group and they helped me resolve the issue.The fix was pretty simple, i just had to CLEAN reinstall Synapse.Clean reinstallation is different than regular reinstallation because with CLEAN you delete every single file that your compure downloaded from razer and when you install it back, it`s like you`re installing it for the first time. Here`s a link for clean reinstallation of Synapse: Shout out to reddit support group, i had my problem fixed in a day. Now I can game all I want without any problems and even if a problem shows up, I know who to contact :3  

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DragonsRageAlexInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing Customer Service

Just had a really amazing experience chatting with someone on the Razer Support team via Twitter. They were really helpful and patient, we were able to solve the issue. I cannot recommend these guys enough if you need help with anything, send them a message, they are truly amazing!

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alleyMagicPotionbiz537
AlphaTay
AlphaTayInsider
posted in Shout out to our Razer Support Rockstars
Receive Razer Silver Credit Reimbursement when Razer Cortex PC Paid to Play to Earn Tracking not working Daily for 6 Days

Hi, i Receive Razer Silver 40 Daily x 6 Days Total 240 Credit Reimbursement when Razer Cortex PC Paid to Play to Earn not working Daily during April May 2023 with Honkai: Star Rail for 6 Days, i contacted Razer Staff Michelle about it, she require Razer Cortex logs to confirm i actually did the Razer Cortex PC Paid to Play to Earn Daily, but i uninstall and reinstall Razer Cortex PC Daily to make sure it isnt my install of Razer Cortex PC has issues that cause Razer Cortex PC Paid to Play to Earn Tracking issues, so the Razer Cortex logs isnt there anymore after uninstall, but after she understand the situation, she still compensate Razer Silver to me, thx Razer & Razer Staff Michelle.Razer Cortex logs 9.1.0 has crash issues, Razer Staff Michelle contacted Razer Razer Cortex logs Coding Staff and update it multiple times with version 2.0.7.0 2.0.8.0 2.0.10.0 to fix it. thx Razer & Razer Staff Michelle.

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AlphaTay
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khaledanwarInsider Mini
posted in Shout out to our Razer Support Rockstars
Best Customer Service Ever

I have just Experienced the most helpful, friendly and professional Customer Service, and for the Immediate Fix for my issue with my awesome Razer product Shoutout to all of them, Jestine C.RΛZΞR | LúnaCancríArchie B.RΛZΞR | TenEva M.RΛZΞR | D.VaMarc C.RΛZΞR | sushi.boiand to all other anonymous heroes, I appreciate you, you made my day and returned my love of my Barracuda, By you RAZER has its name, Keep it up, Thank you.

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dekades
trinacria7
trinacria7Insider Mini
posted in Shout out to our Razer Support Rockstars
💚💜RAZER💚💜

I got the Razer Blade 14 and have been absolutely Happy since Day one. Never really have a problem with the whole thoughtful concept of Razer. You can find everything important here very nicely and clearly. Great software that is already included. the Razer logo and the Sicily flag are very similar.I think it's great because I have Sicily roots :)I'm happy to be part of the community, and finally having my dream Laptop.I absolutely love my Razer Blade 😎✌🏼      

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trinacria7
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bestBlueGrayIOLITE590Insider Mini
posted in Shout out to our Razer Support Rockstars
#onlyatrazer best support from them!

I just wanted to thank the Razer team for ensuring me that they're going out of there way for me. I recently had an issue with my razer death adder v2 pro as it stopped recognising my computer. They sent a dongle but still doesn't connect. I know that the warranty is out but they're still trying to see if they do a full replacement. I spoke to Alexander on the phone today and he's very helpful. Wanted to personally thank him aswell.#OnlyatRazerMy experience so far with razer has been absolutely easy even though moat has been through email. Thanks guys,

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infoRegaliaeasy597
zoyoxo
zoyoxoInsider Mini
posted in Shout out to our Razer Support Rockstars
Awesome support!

Very accessible and friendly customer service. One of the best customer support experiences I have had. 

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tudepzai88
LEEMONEUA
LEEMONEUAInsider Mini
asked in Shout out to our Razer Support Rockstars
#OnlyAtRazer Razer Blade 16

 #OnlyAtRazer"I bought a really cool Razer Blade 16 because it combines all the qualities I was looking for in a laptop: simple and very stylish design, thin bezels with a large touchpad, metal chassis, DCI-P3 display, 4090 (175W), top-tier processor, and a lot of RAM 🤤. It's a rocket.However, hopefully not because of my 24/7 gaming and work on the laptop, but due to some malfunction, the device's display broke, and I had to do a reset, which didn't help. I sent it in under warranty, and Razer support took care of the free shipping and guided me perfectly through the entire case from the start.The display issue couldn’t be resolved immediately, so they offered me a replacement, but the same model wasn't available. They then offered me a replacement with this year's model. I was pleasantly surprised and couldn't believe my eyes.Razer truly cares about its customers, and this level of service is something I experienced for the first time. From past experiences, I had to send countless e

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LEEMONEUA
xandrca
xandrcaInsider Mini
posted in Shout out to our Razer Support Rockstars
My Pleasant Experience with Razer Support

Just wanted to come on here and say a few nice words about Razer support.A few weeks ago I started having display issues with my Razer book and i'd been putting off contacting Razer support because I was lazy (idk, seemed very daunting to me).But the whole process was surprisingly quick and efficient. They connected me to an agent quickly when I submitted a request on the website, and they were quick to answer my queries.Communicating with support over email has also been a breeze - responses have been quick, even over the weekend.This was my first time contacting Razer support so they really guided me through the process well, and were very transparent with me.I purchased my Razer book directly from razer.com a few years ago and wasn't sure how repairs would work, but it really has been a quick and fuss-tree process.Overall 10/10 experience, i'm pleasantly surprised in the best way. Thank you Razer💚 #OnlyAtRazer

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xandrca
shyy_boii
shyy_boiiInsider Mini
posted in Shout out to our Razer Support Rockstars
Excellent support from Razer's FB team & Acro RMA

I ranted about how Razer has no service centers in India in a Facebook post of theirs and the Razer FB team reached out to me immediately asking about my bad experience. Once I explained my situation to them, they were kind enough to support me over the next few months (as I login to Facebook VERY rarely). They told me to ship my mouse to Acro RMA in Delhi, and once I did, my defective mouse was verified, and I got a new one in my mail just a few days later. My mouse had been defective for years and I wish I had done this sooner! Anyway, I’m glad Razer reached out to me, and I was able to get a new mouse. I’m thoroughly satisfied with Razer’s support. My perception of the brand has definitely gotten better.

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shyy_boii
MatthewMak
MatthewMakInsider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer Support (Jesson, Kim Alvic, Ritz, Renith M, Khristina Ma)

Thanks again to Razer Support for doing a RMA for my Razer Deathadder V2 X Hyperspeed, they make the process very seamless and their communication is always smooth. Shoutout to Razer Support again!

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JustWin1990
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gettershineInsider Mini
posted in Shout out to our Razer Support Rockstars
great service recovery

I just want to give a shoutout to Jude from the Razer Support Team.In a nutshell, I bought a Razer product directly but unfortunately the product was faulty. At first I was upset but thanks to Jude being able to empathize my situation and help me resolve as fast as possible, I was happy with the purchase again.Thanks for the great service. #OnlyAtRazer

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DuskV9Insider Mini
posted in Shout out to our Razer Support Rockstars
Quick Shoutout from Reddit

I don’t like going out of my way to provide feedback or spending my time doing so, but I’d do it for this team specifically since they were actually helpful and were not very difficult in communications.Summary: Had an issue and submitted a post in /r/Razer, did not expect a personal DM by Razer team themselves on providing a support. Overall, experience was very well communicative and responses were pretty fast. I don’t have high expectation that my problem may be solved instantly or fully, but it’s nice seeing Razer’s support still going strong for me.Shoutout to the ones that contacted me:Razer | TenRazer | Sushi.boiRazer | PeaWonMasterRazer |  MisterBairn

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goshuajohInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Support/Customer Service is the best

Hello! Just wanted to give a shoutout to the Razer Customer Service/Support crew! Having been a loyal customer for 10 years now, I was initially slightly disappointed when my laptop motherboard broke down on me, however, the Razer customer support team was superb! Not only were their responses fast, they were very accommodating towards my issue, helping me find out the different methods in which I could get my laptop fix, despite my warranty having expired.So I would like to thank Razer for having such a great team of staff supporting me! And I will definitely continue supporting them. Truly for gamers and by gamers!Peace,Joshua

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SpringGreenrushwatch858
SpringGreenrushwatch858Insider Mini
asked in Shout out to our Razer Support Rockstars
Reddit team is the best!

I had been talking to the team at Reddit, and they are simply the kindest people! I suspected the battery on my Blade 15 had been swelling, so I reached out to them for help.They were all super helpful, advised me on how to take out the battery and it was such a nice experience talking to them.Many thanks to:Archie B.Aadeen B.Marc C.Christine B.Desmond D.Jeff L. Love you all!

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SpringGreenrushwatch858
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MysticalmaidInsider Mini
posted in Shout out to our Razer Support Rockstars
Reddit Support Shoutout

I want to thank Razer | PeaWonMaster and Razer | SoloWingPixie for reaching out on Reddit and helping resolve my THX audio issues with the synapse update.  I am so happy to have the amazing sound quality back!   Thanks also for link here from Razer | Ten.Best Wishes to all,Mysticalmaid

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KaitarFettInsider Mini
posted in Shout out to our Razer Support Rockstars
Big Thanks to Razer.Aero

Just want to take this time to send a big shout out to Razer Aero for their assistance with a question I had regarding Razer product. They provided all the assistance I required and cemented me with Razor even further with not only their products but with the high caliber of customers service. Thank you again!

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FIENDWARCHIEF
FIENDWARCHIEFInsider Mini
asked in Shout out to our Razer Support Rockstars
SUWU SHOUT OUT

YALL DOING A GREAT JOB WITH THESE LAPTOPS THANK YOU FOR THINKING ABOUT US GAMERS 

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FIENDWARCHIEF
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bestbioblogsInsider Mini
posted in Shout out to our Razer Support Rockstars
Fantastic experience with the Facebook Messenger

I had an excellent experience with the Facebook Messenger support team for the Razer page. The team member diligently attempted to troubleshoot my device, although we were ultimately unable to resolve the issue. They helped me identify that the problem likely stemmed from accidentally purchasing an Amazon "renewed" device, thinking it was from the same listing as my previous official Razer purchase.To address my predicament, the support team member initiated a support ticket for me. Given that my non-working mouse left me unable to access support via Synapse, this was a crucial step. I am highly satisfied with the assistance I received and have high hopes that the troubleshooting support team can offer further assistance. Nevertheless, even if my non-working mouse issue remains unresolved and I must consider it a loss, I am content with the outcome of my Messenger conversation. Fortunately, I was able to find a working mouse in my "spare mice" collection, leaving me satisfied with the

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arthurboss
arthurbossInsider Mini
posted in Shout out to our Razer Support Rockstars
yet another shout out to Razer.Zionzedd!

Big thanks to @Razer.Zionzedd for being quick to respond and of great help so far on my support request here: https://insider.razer.com/inbox/conversation?with=164583 As a new Razer customer, it is of utmost importance to me to know that I am backed up by the brand support when needed, even though I am located in a market where Razer has not yet covered locally, I couldn’t be more glad knowing that I can reach out on the online forum and am treated well as a customer by such great customer service. Thank you and wish you great success!

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arthurboss
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PowerCosmicInsider Mini
posted in Shout out to our Razer Support Rockstars
Happy w/ Reddit Support

I don’t think I’m being controversial by saying that in the modern age of offshore call centers and AI chatbots that getting timely and genuine customer support is becoming increasingly rare.  I own 3 Razer peripherals and 1 piece of Razer merch so sure I’m a Razer fanboy.  The products are far from perfect and, yes, Synapse frustrates me on a regular basis but for the most part my Razer experience is what I need when I need it.  So when my usb-c cables began dropping loosely from my headset I was skeptical about turning to the subreddit for customer support.  I’m old school so traditionally I’ll seek assistance thru a website form or e-mail contact.I was pleasantly surprised when my back and forth messages detailing my issue to RazerCustAdvocacy garnered replies from Archie B., Jeff L., and Eva M. in an extremely timely manner.  At no point did I feel like I was having to re-tread previous replies and I felt like I was making progress thru the customer support system every step of the

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JordyvDInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer support is absolutely great. Other companies should learn from them

I requested help via a tweet and in mere minutes they reached out to me to help me out. The help I received was absolutely fantastic! Based on this support interaction alone I’d recommend Razer to other people. Thank you very much Razer support, y’all rock!

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jonjoncapis
jonjoncapisInsider Mini
posted in Shout out to our Razer Support Rockstars
SHOUT OUT TO RAZER SUPPORT (LYDIA)

This razer support name Lydia helped me throughout my concern. Hope someone from higher ups in razer promote or give bonus to this person hahaha. She’s so accommodating and really understands my frustration. Kuddos to you!!!!

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jonjoncapis
cityinteractiveVolt540
cityinteractiveVolt540Insider Mini
posted in Shout out to our Razer Support Rockstars
Shout Out to Razer Support (Razer.Aero)

Thanks to the Razer support team, especially, Razer.Aero! (Kudos to you!!) They guided me exceptionally well and assured that I resolved the issue I encountered. Their assistance was both fast and reliable. Overall, I had a very positive experience with their customer service ദ്ദി ˉ͈̀꒳ˉ͈́ )✧

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Kurl_f521
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dbzersInsider Mini
posted in Shout out to our Razer Support Rockstars
great customer support

 Just wanted to give a quick shoutout to Jenelyn from customer support she was honestly amazing. I needed a replacement battery for my laptop and had no idea where to even start. She was super helpful, answered all my questions without making me feel dumb, and walked me through the whole process.She even followed up to make sure everything went smoothly, which I really appreciated. It’s rare to get that kind of support these days, so props to her for making the whole thing way less stressful than I expected.#OnlyAtRazer 

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