I have a proplem with Basilisk V3 Pro And Mouse Dock Pro. They are working nice, but when I dock the mouse to charge (and if Synapse 3 is enabled), Synapse doesn't update the battery level when moude is charging (but mouse is charging). And that' why the RGB light indicator of battery level doen't update too. When I redock the mouse the battery level is fetched and then doesn't update again.
I did a lot of things. There is a list of some of them:
- Reinstall Synapse (clean, recovery, update, switch to Synapse 4)
- Check at another PC
- Change USB ports
- Change all possible settings of mouse and dock in diifferent combinations
- Try to find dependence of this behaivor according to Chroma settings
- Of course, I wait some time, but battery level doen’t update and light color on the Dock too
- Try to inspect logs of razer synapse
- Always update firmware of mouse and dock
- … etc.
But nothing helps. If I disable synapse, It works well. Looks like a program/firmware bug.