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[MONTHLY SILVER] May 2024 30,000 Silver Drawing

16 days ago

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Replies posted by dekades

284 Replies

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infectedfpsInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

Blackwidow V4 Pro doesn't appear in chroma studio

The devs have identified this to be a known issue and should be addressed in the next release. Thanks for all your help!

1 month ago

BombayetasInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

Your 'Synapse' pile of garbage automatically updated to a new version THAT DOESN'T SUPPORT MY KRAKEN V3 PRO, a $250 headset... 🤦🏻

I locked this thread because of bad behavior and after an interaction with one of our agents I have decided to take measures to ban a user. Please remember, this is a beta. Things are a work in progress. I understand the frustrations but taking it out on other people who are trying to help is not constructive and devalues the work that takes place behind the scenes.

2 months ago

RavenukInsider Mini

asked in General Discussion

Razer Synapse ver 20240108 And Synapse Beta 2024

Hmm, that’s odd. The Tartarus V2 should be supported in the beta. Please submit feedback in the New Synapse Beta using the feedback tool.

4 months ago

DiscoveryparkInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

Chroma apps cannot be enabled in beta

Can you clarify which chroma apps you are running in relation to Factorio, the sneki page and Terraria? Thanks!

4 months ago

alexvojacekInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

Any idea WHEN Huntsman V3 Pro will be supported?

I understand your frustration but if you joined the beta as a solution to any issues you are facing in the current release of Synapse 3, then I’m afraid you’re in the wrong place. Your frustration is merited, but these kinds of conversations are not constructive and lends nothing to the beta. You are more than welcome to vent your frustrations on Insider but not in these beta forums unless it has something to do with the beta itself and is actually actionable by our devs - outside of a device not yet supported.

5 months ago

Desertinteractivecast787Insider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

Blade 2023 Support

We don’t have a time table for specific requests or devices to announce. We ask you to be patient and hopefully sooner than later!

6 months ago

x225francInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

When will ARGB controller be added to synapse 4 beta ?

We’re excited for our users to experience the beta with all their devices. However, there’s still a way to go, so moving forward, we will be closing discussions making requests for device availability. We invite you all to participate with the devices you do have and share with us any bugs and issues you may have. Thank you.

6 months ago

hasan.tanInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

no beta updates?

That’s a fair opinion. We can even chalk it up to semantics if you’d like, regardless, it isn’t going to speed up the process. The closed beta is actually invite-only, but people were finding their way into the closed beta, and a decision was made not to exclude those wanting a sneak peek. We absolutely appreciate the interest and are well aware that participation is mostly limited to those who have supported devices, however this is the state of the “closed beta.” We understand that this isn’t ideal for many of you, but nevertheless we appreciate your patience and support.

6 months ago

hasan.tanInsider Mini

asked in The New Razer Synapse | Razer Chroma App Open Beta

no beta updates?

Many of the updates in the beta happen silently and automatically in the background, generally during startup. If you’re asking about updates that include product support, we will announce them as they happen. We understand that many of the users are looking forward to their device being supported, I am one of them, but there is a schedule for it. It’s still a closed beta so things will happen at a different cadence than they would an open beta.

6 months ago

dekadesCommunity Cowboy

posted in The New Razer Synapse | Razer Chroma App Open Beta

[SURVEY] - We Need Your Input!

How can I suggest a feature, in the synapse 3 we could set a shortcut to a studio lighting profile, but it would be useful to be able to set a shortcut to cycle between lighting profiles stored on studio, and also the default ones. Something like: Xbutton + scroll wheel = cycle through lighting profiles Create a new post and suggest it!

5 months ago

dekadesCommunity Cowboy

posted in The New Razer Synapse | Razer Chroma App Open Beta

Updated Device List

We’re super excited that many of you are looking forward to their products being added to the beta, but please refrain from making requests. The team is fully aware of all the devices that need to be added - it’s a lot! Please bear with us as we make updates. I, myself am waiting patiently as well 😅

6 months ago

ONYXLicoricegreat719Insider Mini

posted in General Discussion

no customer service

Hey there, I understand that the wait can be frustrating. Insider is a community platform first. We encourage users to help each other. Our official Support staff do monitor these forums, but if you need immediate assistance your best bet is to go to our Support site.

5 months ago

FiszPLVANGUARD

asked in The New Razer Synapse | Razer Chroma App Open Beta

Blackshark V2 Pro (2020) no longer visible after Synapse update and other problems

This issue has been addressed. Can you double check on your end that this has been fixed? Thanks!

7 months ago

Anonymous

asked in Razer Support

thread timelines

Hi @frontvineTealDeer134, great question. The support forum is for people seeking official support and quicker resolution. We encourage others to post in the respective forums for general conversations and questions, but you bring up an excellent point. Maybe there’s something we can do differently to increase community engagement and not default to the Support forum. Definitely something for us to take into consideration.

5 months ago

FiszPLVANGUARD

posted in The New Razer Synapse | Razer Chroma App Open Beta

Razer Blade - limit battery charging

I realize that this is an older post but thought that this is a really cool feature suggestion. It's already supported for Blade 2022 and 2023 models. So, we can expect to see it in the new Synapse also. More info here: https://mysupport.razer.com/app/answers/detail/a_id/9681

8 months ago

FiszPLVANGUARD

asked in The New Razer Synapse | Razer Chroma App Open Beta

Linked games not working completly

Hey @FiszPL, A few questions for you from the devs:What PC or system are you using? Please provide the version. What were the games or apps you tried to add? Can you list the steps so they can try to reproduce? Any logs? You can submit feedback via the app and attach logs.I’m sharing here in case others have or encounter the same issue.

6 days ago

dekadesCommunity Cowboy

asked in The New Razer Synapse | Razer Chroma App Open Beta

Chroma App

Aw man, is it me? Is it a skill issue?

9 months ago

LolhishamInsider Mini

posted in Razer Support

Horrible customer support

Surely you would have some sort of way to provide proof of purchase. Credit card/bank transactions, emails, anything? Did you purchase from an authorized reseller? I’m sure there’s some form of paper trail.

9 months ago

AlphaTayInsider

posted in Shout out to our Razer Support Rockstars

Receive Razer Silver Credit Reimbursement when Razer Cortex PC Paid to Play to Earn Tracking not working Daily for 6 Days

Thanks for sharing @AlphaTay.@Michelle-RazerCortexPC, you rock as always!

9 months ago

bhaijongunInsider Mini

asked in Razer Axon

khaledanwarInsider Mini

posted in Shout out to our Razer Support Rockstars

Best Customer Service Ever

Super proud of the team, thanks so much for the love!

1 year ago

ErxQQInsider Mini

asked in Razer Support

how i can talk razer assist or razer support?

I deleted your email from the post for privacy. Someone should be contacting you to assist. Thanks for your patience.

1 month ago

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