Solved Threads | Razer Insider

Solved Threads

78 Threads

connect.ashraf
connect.ashrafInsider Mini
asked in Razer Support

Need to Change Mobile Phone Number

Hi, I need to change the mobile phone number connected to my Razer Account. Unfortunately, I don’t have access to the old phone number. I have full access to connected email and also backup email. I’m already logged in to my device. Now I need to change the mobile phone number. Please help.

1
Razer.Aero
7 days ago
RazerMaxMike
RazerMaxMikeInsider Mini
asked in Razer Support

Charging problems

Every time I press the power button on my Razer 17” 2022, it does not charge. So I have to reach down to power source to switch the power off and on again. The problem is the same whether it is plugged in to the power brick or through USB charger. What could be wrong and how may I solve this annoying problem ?

1
Razer.Aero
15 days ago
B
BasisDsad15Insider Mini
asked in Mobile

Razer Gold Lost phone number and backup code

I lost my old phone, so I don't have a backup password or authentication app. I wanted to pay with my Razer , but I couldn't pay without a backup code or a certified app code. can email me the backup code, or delete the phone number

2
Razer.Aero
17 days ago
P
prosenbaInsider Mini
asked in Razer Support

The serial number may have been entered incorrectly. Please verify and try again.

Hello,When I try to buy the warranty get error serial number not found, does this take time after registration? We are unable to locate your serial number in our database.The serial number may have been entered incorrectly. Please verify and try again. If your product was previously replaced under warranty, please contact customer support for further assistance.

1
Razer.Aero
22 days ago
eilrac8779
eilrac8779Insider Mini
asked in Razer Support

i dont have my old phone number with me anymore

I changed my phone number already but i cam changed the phone number on my razer id cause it send the codes to my previous phone number. And i dont have access to my backup codes anymore. Please help

1
Razer.Aero
29 days ago
khp18
khp18Insider Mini
asked in Razer Support

Razer viper mini scroll glitching

when scrolling down, it sometimes scrolls up and down again and vice versa

1
Razer.Aero
1 month ago
J
Jovil30Insider Mini
asked in Razer Support

razergold account number

I can't access my old number and I need the code to top up. Please help me replace the old number.

1
Razer.Aero
1 month ago
M
MeoTocDo012Insider Mini
asked in Razer Support

RAZER BASILSK V3 X HyperSpeed get problem with 2.4 Ghz

I cannot connect to my wi-fi when using 2.4G mode, but can connect when using Bluetooth mode. What i suppose to do fix problem?

1
Razer.Aero
1 month ago
interactivedaily202
interactivedaily202Insider Mini
asked in Razer Support

i lost my old phone number i just reloaded my account but cant use it because of two step versification

I just reloaded my account.... And I don't have my old phone number anymore.. Please help me.. I don't have any backup codes .. 

3
Razer.Aero
1 month ago
TheDarkShadowxXxXx
TheDarkShadowxXxXxInsider Mini
asked in Razer Support

Huntsman V2 TKL keys stiffness

My keyboard is getting stiff after using it for nearly 2 years so i was wondering if there is way to decrease/remove the stiffness of it.the atmosphere in my country is pretty much dusty so there might be some dust stuck in there and i am clueless about how to clean it well.and im not sure if the stiffness or due to the dust or over usage over time

1
Razer.Aero
1 month ago
ArmyGreenvinetech693
ArmyGreenvinetech693Insider Mini
asked in Razer Support

BlackShark already registered to another account I don't know

So I have a blackshark v2 that I bought on March 21, 2024 and yesterday when I went to register with my account, I couldn't and I was surprised to learn that the product had already been registered to an unknown account, which is strange because I bought the sealed headset and I didn't register it in my account, so I tried to contact support, but without success and so far I haven't heard from them, so I was hoping to contact Razer support here and ask for help so I I can finally link my headset to my personal account.

1
Razer.Aero
1 month ago
RoseMadderretroboard188
RoseMadderretroboard188Insider Mini
asked in Razer Support

Razer Gold Purchase Automatically Cancelling

Whenever I try to purchase steam wallet with Rezer gold, it keeps on automatically cancelling the transaction. I tried clearing cache and cookies but I'm still having the error. Can anybody help please?

1
Razer.Aero
1 month ago
mattpngnbn
mattpngnbnInsider Mini
asked in Razer Support

RAZER GOLD TO STEAM WALLET

Hi everyone please help me regarding my purchase from razer gold to steam wallet code :((((( why is it always keep transaction cancelled?

1
Razer.Aero
1 month ago
sharpventureJuneBud661
sharpventureJuneBud661Insider Mini
asked in Razer Support

Does anyone know who to contact when you have unwanted purchases of Razer content?

I live in Malaysia, and I recently came across a call scammer that used my mobile number to purchase Razer content without my knowledge. Does anyone here know who to contact specifically in the Razer team in order to ask for a background check and possibly suspension of the scammer's account? My phone carrier company informed me that the transaction made for the Razer content is valid and that they cannot refund it to me, which isn't my purchase to begin with. Please,the scammer has charged multiple unwanted bills under my phone number,and I need help finding out the scammer and stop them. If you know how to contact the Razer team via email,let me know, so I can send them proof of the illegal transactions.

1
Razer.Aero
1 month ago
sauna
saunaInsider Mini
asked in Razer Support

Razer Wolverine V2 Chroma M3 Button Broken/Loose

Little by little the M3 Back Button has started to move around and wedge itself into the M5 Back Button. I suspect something has broken/snapped under the hood.I only bought it in October. :( Are there any solutions to this? Do I RMA it? Was a bit confused on what to do and how. I absolutely love the controller otherwise.

1
Razer.Aero
2 months ago
JollyGreenFox
JollyGreenFoxInsider Mini
asked in Razer Support

Razer Blackshark V2 Pro 2023 Audio Loss on the Right Side

As the title States, I just got the Razer Blackshark V2 Pro 2023 headset, and it worked great the 1st day but the next day the Right Side lost audio, I tried restarting the PC, Turning the headset off and on, and moving the Wireless USB receiver, none of that worked then I decided to turn the volume up and down… That seems to have worked, but I have to do it every time, and I have no clue what's causing it.

1
Razer.Aero
2 months ago
roadLightCyandirect997
roadLightCyandirect997Insider Mini
asked in Razer Support

help me

Hi can someone help, how can i change my email binded with this razer i already forgot the login of my email. Pleas help me thanks

1
Razer.Aero
2 months ago
IanRPManese
IanRPManeseInsider Mini
asked in Razer Support

How to change the registered email address that was hacked?

I linked my Facebook account to my Razer Gold account which is still linked to the hacked email address. But, my Facebook have other email addresses but the hacked email address was registered automatically to my Razer Gold account. How can I change it? NOTE: I cannot check the OTP since I don’t have the access with my registered email addressed that was hacked. Thanks!

1
Razer.Aero
2 months ago
holy_killer
holy_killerInsider Mini
asked in Razer Support

code error when activating 7.1 surround sound

Hello!I received a code via email to activate 7.1 surround sound for my Razer Kraken headphones. but when I entered the code, it gave an invalid code error.what should I do?

1
Razer.Aero
2 months ago
L
leichuv2Insider Mini
asked in Razer Support

my account is temporarily locked

i kept trying to change my account number but failed so now im temporarily locked from my account but its been a week and i still cant login. will i ever be able to get my account back? please help

1
Razer.Aero
2 months ago
J
JohnivanneInsider Mini
asked in Razer Support

changing my phone number

hello team my registered phone number was deactivated last year , then i accedentally lost my 10 secret codes how to change my phone number without any codes 

1
Razer.Aero
2 months ago
E
enrique2009Insider Mini
asked in Razer Support

dont know when I bought my barracuda X 202

i just bought a barracuda X to a guy and he doesnt know when he bought it can someone  tell me  what i can do to get the  activation code with out  the  day of purchase?

1
Razer.Aero
2 months ago
R
raminsezarInsider Mini
asked in Razer Support

having trouble with activating 7.1 surround sound

HelloI bought a razer barracuda x headphone, when I wanted to use this program, I went through the steps to get the activation code and a code was sent to my email, but when I entered the code, it gave an invalid code error. after a year when I tried again I received a similar one,what should I do?

1
Razer.Aero
2 months ago
homeRosyBrownaero857
homeRosyBrownaero857Insider Mini
asked in Razer Support

razer synapse doesnt detect my headset (blackshark v2x)

Hello Razer Community!I got my headset yesterday and tried to install synapse v3 but it doesn't Detect my headset, I tried many things... I updated my driver / reinstalled / also tried version 2 / v3 beta / I watched many youtube videos but nothing works. I dont know how to fix this we cant use razer synapse with blackshark v2x ? 

1
Razer.Aero
3 months ago
dataPaleGoldenrodeasy163
dataPaleGoldenrodeasy163Insider Mini
asked in Razer Support

200$ gift card cancelled after 1 month of waiting

I ordered a Razer laptop online on december 17 which came with a free $200 gift card. Starting 2024 the laptop was already delivered but the gift card said “delivering in progress” “delivering by email” which I did not received any email containing info about my gift card, and today I check the status and said “cancelled” can I get support on this case? 

1
Razer.Aero
3 months ago

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