Unanswered questions | Razer Insider

Unanswered questions

11252 Threads

WolfspiritM
WolfspiritMInsider Mini
asked in Razer Chroma RGB

GameDog [v5.0] - Chroma for CS:GO and DOTA2

GameDog Chroma Game Integrations Currently Supports: Counter-Strike: Global Offensive Dota 2 Current Version: 2.4 Download: HERE Old Beta Version: 3.7 Download: HERE New Beta Version: 5.0 Download: HERE DOTA2 INFO: With a recent Update Valve disabled the gameintegration per default cause of performance issues for some users who didn't even know about it. This can be reenabled by adding "-gamestateintegration" to the launch settings. https://i.gyazo.com/56961ea93f61a971ef59e77b12950b86.png How to Install: Download latest Version from the Razer Workshop or the GameDog Thread. Install GameDog Open Synapse and make sure Chroma Apps are enabled under the "Chroma Apps -> Settings" Tab Start GameDog Make sure your Chroma Devices play a Green Animation and then return back to your default Profile. Make sure under Settings in GameDog the Directory to your Game is set correctly. Minimize GameDog. It will stay open in the Tray Bar. Start your Game and GameDog should receive Data and

807
MontecchioXD
3 months ago
S
SemperParatus92Insider Mini
asked in Razer Support

System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

157
Z
22 days ago
G
GrandxInsider Mini
asked in Razer Synapse

Synapse is broken since the latest update

I am experiencing some problems with Razer Synapse since the latest update I installed today. See bullet points below:Razer splash screen is showing as expected when I start my PC When I mouseover the green Synapse logo in the taskbar, the logo disappears (seems that the app is crashing upon mouseover) Razer Synapse 3, Razer Synapse Service, and Razer Synapse Servoce Process are all showing up as running in task manager even after mouseover in previous point When I attempt to launch Synapse manually, the taskbar icon re-appears, only to disappear again upon mouseover. RInse and repeat. My mouse macros ARE working, even after taskbar mouseover My keyboard macros ARE NOT working, both before and after taskbar mouseover

144
T
7 months ago
T
turborzeznikInsider Mini
asked in Razer Synapse

razer central service.exe high cpu

Hi everyone,Since few days I have a problem with razer central service process. This process use I mean too much of CPU, something around 12% and CPU temperature is to high +/- 45 degrees (normaly I have something about 33)… all in idle. I did windows update rollback -  nothing, Razer software reinstalled - nothing.Maybe someone know, what I can do? this is really annoying… 

124
mk381
1 year ago
nexusRoseMadderradio100
nexusRoseMadderradio100Insider Mini
asked in Razer Support

Razer Kraken Ultimate - THX Spatial audio no longer working

Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.  

118
R
1 month ago
Ashinari
AshinariInsider Mini
asked in Razer Support

Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

113
D
21 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Razer please tell me this is a defective display or its how Mini LED technology implemented in this laptop and it's considered "normal".White objects on black that are smaller than 2cm turns grey. I recorded a video showing this problem.https://www.youtube.com/watch?v=IPL3ZBoIBrM

104
K
14 days ago
V
ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

92
M
8 hours ago
A
autoPerubay763Insider Mini
asked in Razer Support

Razer Blackshark V2 Pro (2023) static while streaming on discord

Hello, I’m experiencing an issue with my new Blackshark V2 Pro 2023 model. I purchased and received it less than a week ago, made sure to apply all updates to both the headset and attached USB dongle, and am experiencing the following issue: Whenever I am streaming (game/show/movie/anything) in Discord, whoever is viewing the stream hears a buzz in the background. I quickly plugged in my old headset (non Razer, wired headset+mic) and the stream is no longer buzzing. My Windows is fully updated, the Razer headset is set as my default mic in windows, etc. I can’t think of any reason as to why the headset would be affecting stream audio. I have even tried muting my mic during stream. Also, the static/buzzing sound does not happen during regular voice calls in discord. I’ve also tested several other calling apps (teams, regular phone calls, etc) and have no audio issues. I have not tried streaming video on any other platform as I don’t really have another platform to test on. I’m not sure

72
A
8 days ago
W
W4xXx3rInsider Mini
asked in Razer Synapse

Synapse keeps logging me out

Synapse keeps logging me out randomly for the past few months. At first, it was not a big deal. It happened only when I restarted my PC. But lately it keeps happening even when I am doing something...I am browsing the internet ? Logout.I am watching movie with friends ? Logout.I am playing online game, and I am in a middle of shoot-out ? Logout.You never expect when it happens. It is just tiresome at this point. Anything I try to do, do not work. Repairing did not fix the problem (https://mysupport.razer.com/app/answers/detail/a_id/4535). Clean installation of Synapse did not work. At this point, I wonder if uninstalling it is not the best option here. I will wait for a fix to this problem. Thank you in advance for your help and response.

65
PacificBluebytedirect402
27 days ago
Clorix
ClorixInsider Mini
asked in Razer Support

Windows App Volume Control Not Working After Synapse Update

I have a BlackShark V2 SE that has been great up until Synapse updated today.  After the update, the audio is noticeably quieter even with the same EQ settings.  Additionally, trying to change the volume of Windows apps using Windows’ own audio mixer or a third-party mixer like EarTrumpet doesn’t work.  I can move the slider up and down but the volume doesn’t change, except when it gets to zero, then it gets muted.  I have Discord set up to attenuate sound when I or someone else speaks, which also doesn’t work as it relies on setting app volumes to do that.The only way I’ve been able to fix this is by disabling Audio Enhancements in Windows settings for the headset.  With it disabled, I can once again control app volume and Discord’s attenuation feature works.  However, I don’t get the benefits of any of the Synapse EQ settings or other features.I have tried the following:uninstalling Synapse uninstalling the device from Device Manager installing all Windows Updates updating all audio

61
Ene89
10 hours ago
G
GakiandriceInsider Mini
asked in Razer Support

razer kitty headset disconnecting

I’ve had my razor kitty headset since Christmas 2021 and they’ve recently started disconnecting a lot with a popping noise. I’m not sure if it’s a razer synapse issue because it’s everytime I move my laptop slightly it disconnects like there’s an issue with the usb/wire that’s broken ?? Is there a way I can fix this if it’s a wire issue ? Kinda upset they’re not even that old and they’re already showing signs of wear and tear :(

61
CelticWitch1502
29 days ago
N
Napalmo0Insider Mini
asked in Razer Support

Razer Blackwidow V3 Pro keys double typing

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

51
G
17 hours ago
Dale_Blackburn
Dale_BlackburnInsider Mini
asked in Razer Support

Razer Basilisk V3 Stopped Working (Completely)

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?   

48
T
28 days ago
W
WhynothInsider Mini
asked in Razer Support

Unable to login to surround 7.1

Hello,Ever since today morning at my pc boot, the launcher to activate surround sound wont let me login.i get the same error everytime :Anyone has a clue ? i can’t find anything about this.

41
Razer.Speedcr0ss
11 months ago
X
xTensaiInsider Mini
asked in Audio

Barracuda X 2022 disconnecting from dongle

Hello.I recently got a pair of Razer Barracuda X (2022) headset and had trouble with the dongle connection. It kept disconnecting and not wanting to connect back unless i unplugged and plugged the dongle a few times and turned the headset off and on a few times. Thought it was a problem with just my pair as the reviews for the headset were good so i returned them and got another pair. This one has almost the same issues. Not as bad tho. For example when i play PUBG, the sound randomly gets completly cut off and i can’t hear anything and it doesn’t come back unless i unplug and plug the dongle back and restart the headset. This takes about 20-30 sec which are crucial for not dying in the game. I tried almost every fix i could find online. I even disabled all other sound output devices. I had the 2021 version before and they worked perfectly, but i decided to get the 2022 version cause they had bluetooth. Never expected the dongle connection would have so many issues. Or maybe i need to

41
Bladan83
26 days ago
A
ArchVInsider Mini
asked in Razer Support

Can't update Firmware Blackshark V2 Pro

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

38
A
8 days ago
johnnyblu84
johnnyblu84Insider
asked in Razer Synapse

Synapse 3.8.1031.110202 update audio concern

Hi,I plugged in the dongle for my Nari  Ultimate headphones and the update started, the update installed fine… but now in windows sound settings there is no THX Speaker option.All there is left is “Headphones Razer Nari Ultimate - Chat” & “Headphones Razer Nari Ultimate - Game” I see that I can select THX in Synapse but the sound shows no change.Is this a glitch or are we now having to buy THX to have it back?I hope I don’t come off as rude or anything, just wondering what has happened to the program and THXThank you

37
ilukeberry
5 months ago
Hunteds911
Hunteds911Insider Mini
asked in Razer Support

Update Issue - 0% Battery

My Basilisk V3 Pro which has been working up until the software update to 20231207 this morning, is now displaying 0% for the battery in red and I can’t load any profiles nor adjust my DPI if I am using Hyperspeed Wireless. I see that there are tons of others experiencing the same issue. I updated my firmware. Uninstalled and re-installed clean. The issue persists.  Before you ask me to do a clean install or gather logs, this was working fine until today’s update. I have already done a clean install. Fresh install of Windows This just started today. I have a Death Stalker V2 Pro Keyboard that works fine.  This is not OS related I doubt hardware being this mouse is maybe a week old and was working until today’s update. Please see a related thread below:Razer Naga Pro showing 0 profiles and 0% battery life in Synapse.

36
M
11 days ago
K
KTBL909Insider Mini
asked in Razer Support

Mini-LED Multi-Zone Backlight Control Missing Blade 16 2023 / RZ09-0483

The Mini-LED Multi-Zone Backlight Control is not still implemented in the Synapse App and since it has been more then 3 months, I’ve spoken with Most German Blade 16 owners who have Mini Led models both BOE and AUO.  More than 50 so Far and we Have Deiced to Join in a Class action Lawsuit aginst Razer as this are very expensive devices That Cost around 5000€.  Razer has ignored or Lied to most of us Has not indicated when they are planing to add the Prommised Features, As the product they sell is very not finished with Known sleep Issues and Mini Led Issues as well as Wake From sleep issues. Now there would either be an solution to the problems users have if not then I would like to ask everyone regardles of where you are to PM me so we can make the Lawsuit bigger.. Kind Regards..

36
Jadethinksight355
20 days ago
EvilTwinTepe
EvilTwinTepeInsider Mini
asked in Razer Support

Blackwidow v4 75% Double Keys

I have  month old Blackwidow v4 75%, and a handful off keys have started double typing. This is not an uncommon issue, and I see regular posts about it here.Currently it is my F/L/E keys, mostly. Sometimes other keys have it happen.I have tested with Synapse disabled, and I have cleaned out beneath the cap - I have NOT removed the switch itself and cleaned under that.Usually this seems to be a Firmware fix, but there is now firmware available for this keyboard (yet).

35
DarkenCBR
3 days ago
MYSTICTOPAZhitMagenta888
MYSTICTOPAZhitMagenta888Insider Mini
asked in Keyboards

Blackwidow V3 Pro wireless doesn't work when charging from any power source with USB cable

Hi Guys,Today I updated my blackwidow v3 pro’s framework to 3.0.x ver, and after that I found the keyboard wireless cannot work when plugin the USB cable for charging only (Both 2.4g and bluetooth).  It can work fine if pluged with a PC ( the wireless cannot work though). Unplug the cable the wireless works fine. When plug in the usb cable (in a wall power sockect), the keybord will shutdown for a second, all lights die, then relight up slowly. At this moment only lights are up, but wireless functions are died.  Before updating the framework everything was fine (version was 2.0.x). And i also tried to reset the keybord from Synapse and Hold “ESC + Caps On + Space” method, nothing worked. Changed to other wall sockets, changed cable, nothing worked. Need your kind help if anyone has solution or idea on this, million thanks!

35
MintretroLARIMAR996
5 days ago
Wxzu2017
Wxzu2017Insider Mini
asked in Razer Support

Razer Blackshark v2 Pro 2023 does not get detected on Synapse 3.0

Recently I bought Razer Blackshark V2 Pro (2023) - White Edition but Synapse does not recognize it and I am unable to use 7.1 and other settings. When I open Synapse, razer central shows me a new update like below.  But when I click update, it fails  Here is what I tried ;Repair SynapseModify SynapseUninstall, Install Synapse 3.0 (Used clear re-installation guide - https://mysupport.razer.com/app/answers/detail/a_id/1708 )Try to update from Razer central,Add an exception to firewall,Disabling firewall (I dont have any antivirus program)Update Windows,Run as an AdministratorInstall DOT.net frameworkClosing background razer programsRemoving devices from Device Manager (Including HID ones)Installing previous Synapse versions Tried every USB slot in the PC, even Base Station V2’s USB slots also.I also tried to download Cortex and install the Synapse from there. But everything failed. Headphone works normally, there is no sound issue etc. but synapse does not detects it. I hope you guys giv

34
E
1 month ago
G
garyblyInsider Mini
asked in Keyboards

Blackwidow pro v4 colors won't change

Was working fine, then color on keyboard changed to solid blue, synapse will not change the color. I also have razer basilisk and mouse pad. The colors change on them fine. I already deleted synapse and all the hidden folders and then reinstalled to no avail, as the keyboard is only 2 weeks old I returned it and got a new one but the new one is only blue also, tried different usb ports and same result

34
MikeyMurder
7 months ago
I
ibox46Insider Mini
asked in Razer Support

TEXT_ERROR_EMİLY_503

Hello, I have Ryzer Synapse and 7.1 surround applications, and although I entered my password correctly, it does not open, I renew the password and it does not enter again. My accounts are blocked at the moment, please, I need an urgent update.

33
C
11 months ago

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