Bug: Command dial unresponsive when Synapse is running | Razer Insider
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Question

Bug: Command dial unresponsive when Synapse is running

  • November 28, 2023
  • 1 reply
  • 101 views

Cody0866

Description:
plugged into a USB 3.0 Port connected directly to the PC
When the Synapse Beta, or Synapse 3 program is running, the command dial fails to function. Pressing the dial will initiate the color change of the dial outline, however the system is entirely unresponsive to any manipulation of the dial. Issue will not manifest if the program isn’t running.

Expected Behavior:
Rotating the command dial results in a function according to the currently selected method of operation.

Actual Behavior with Synapse (Beta/3):
The command dial does not react to input, synapse does not acknowledge any response from the dial.

Steps to reproduce:
1. Boot into OS
2. Allow Razer Synapse Beta to load
3. Wait until the keyboard is recognized by the system
4. Manipulate the command dial

Loaded Peripherals:
BASILISK V3 PRO 
KIYO PRO

Notes:
Rebinding or reconfiguring the dial does not resolve the issue.

Technical Details:
Synapse Version 4.0.0.419
Blackwidow V4 Pro Firmware 1.0.8.0
Connected via USB 3.0 (Direct to MB, “Blue” port)
Windows 11    Version 10.0.22621    Build 22621
Hardware Abstraction Layer    Version = "10.0.22621.2506"
BaseBoard Product    Z590 PRO WIFI (CEC) (MS-7D09)
Processor    11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz, 3504 Mhz, 8 Core(s), 16 Logical Processor(s)

1 Reply

Cody0866
  • Author
  • Insider Mini
  • November 28, 2023

I mistakenly listed this bug report as a question.