Razer Customer Service Reviews | Customer Support Experience ✔️ Customer Advocacy Testimonials | Razer Insider

Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 100 Threads
  • 17 Replies

100 Threads

firstEMERALDKeyLime507
firstEMERALDKeyLime507Insider Mini
posted in Shout out to our Razer Support Rockstars

Thanks to razer social media support!

Big shout out to Razers social media support team. They replied to my post on X about my battery swelling and got me setup with a support ticket. Something I didn’t think would be supported because I was out of warranty. They were quick to respond and very kind in their approach. 10 stars across the board! 

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firstEMERALDKeyLime507
3 months ago
MatthewMak
MatthewMakInsider Mini
posted in Shout out to our Razer Support Rockstars

Shoutout to Razer Support (Jesson, Kim Alvic, Ritz, Renith M, Khristina Ma)

Thanks again to Razer Support for doing a RMA for my Razer Deathadder V2 X Hyperspeed, they make the process very seamless and their communication is always smooth. Shoutout to Razer Support again!

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MatthewMak
3 months ago
YannLootgieter
YannLootgieterInsider Mini
asked in Shout out to our Razer Support Rockstars

Manyn many Thanks, Razer.Aero

I would like to thank You and all Razer team for your very good support !Happy New Year to all of You !

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YannLootgieter
3 months ago
Bibliotecario
BibliotecarioInsider Mini
posted in Shout out to our Razer Support Rockstars

Excelente apoyo en Reddit

5☆ The way Razer help me to resolve my problem (Love people of reddit)

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Bibliotecario
3 months ago
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ElinaVInsider Mini
asked in Shout out to our Razer Support Rockstars

Big thanks to Zionzedd!

Not much to add to the title - big thank you to Zionzedd from Razor for quick and clear support in offering a resolution. :)

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E
4 months ago
infoLividauto814
infoLividauto814Insider Mini
posted in Shout out to our Razer Support Rockstars

Razer ❤️

I just want to say I love ❤️products from razer...but support is so awesome! They Really care for costumer 😘 I will buy more from razer. Ty and stay like this!

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infoLividauto814
4 months ago
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NumptyyInsider Mini
posted in Shout out to our Razer Support Rockstars

Huge shout-out

But shout-out to the boys and gals at razer support, they always help me out when I have issues with my products!

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N
4 months ago
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tenza19Insider Mini
posted in Shout out to our Razer Support Rockstars

Shout out to our Razer Support Rockstars

The Support team are truly a magic ingredient in what makes Razer the best partner in gaming. All the best!

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T
4 months ago
OmrFrka61
OmrFrka61Insider Mini
asked in Shout out to our Razer Support Rockstars

Thank you RAZER Support(michelle)

Michelle from Razar Germany support team helped me a lot, I thank her very much

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OmrFrka61
4 months ago
chan_nok_bill
chan_nok_billInsider Mini
posted in Shout out to our Razer Support Rockstars

Best Support Team handsdown

My Razar Naga Hyperseed is easily the worst Razer product I’ve ever used, and the Synapse is also buggy af. However, the support team is insanely helpful, they provided all the possible solution to the problems, THANKS to the Razer Support Team

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chan_nok_bill
4 months ago
LightSalmonPinkhitJET676
LightSalmonPinkhitJET676Insider Mini
posted in Shout out to our Razer Support Rockstars

Best Support team

Razer support is really professional and responds very quickly. Thank you to a caring support team for trying to resolve my issue!

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LightSalmonPinkhitJET676
4 months ago
PaleCyangeoCITRINE474
PaleCyangeoCITRINE474Insider Mini
posted in Shout out to our Razer Support Rockstars

Best customer support on social media platforms!

I recently got a headset for Christmas, but the right side wasn't working. So, I dm'ed Razer Tech support and got support that fixed my problem... ON THE SAME DAY! (This is on Twitter [or X])

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PaleCyangeoCITRINE474
4 months ago
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MandyxxInsider Mini
posted in Shout out to our Razer Support Rockstars

Great support team!

RazerKrakenV3HyperSense, broken ear piece, the seller (not Razer) declined my warranty.I opened a ticket and second day they replaced my headphones!Thank you Bryan, Susan and Louie! Today i got my new headphones 😍

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M
4 months ago
kaption123
kaption123Insider
posted in Shout out to our Razer Support Rockstars

thanks for all your help support team

To all the Razer support team members thanks for dealing with customers hopefully you all have a good Christmas and new years stay safe have fun remember to play some games.  Was an interesting years that definitely could have worked out better for a few projects. Hopefully next year we can release the delay projects on a world wide scale and get the websites updated better and faster when needed. Changes to firmware and drivers Hopefully coming to make customers life better.    Maybe a razer raspberry-pi-5 version anything possible. How does razer support the new portable gaming industry. Hopefully it will be the razer edge phone  and tablet options who seen one?    Also really need razer router updated soon or like 2 years ago.   Thanks for helping customers Don't forget about me hiding in Canada Hopefully no more crazy weather. Jeff Martin

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kaption123
4 months ago
labSandyBrownbyte917
labSandyBrownbyte917Insider Mini
posted in Shout out to our Razer Support Rockstars

Cheers to Razer.Zionzedd's support!

Prompt response to assist with the replacement of my Basilisk X Hyperspeed!

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labSandyBrownbyte917
4 months ago
fromeister2009
fromeister2009Insider Mini
posted in Shout out to our Razer Support Rockstars

Some of the BEST customer Service EVER!

I’m a 100 percent disabled United States Army Veteran. I bought a Razer Edge 5G from Verizon Wireless recently. Last week it had an issue where it was stuck in a fastboot mode. Verizon sent me a preowned used device from their warehouse as a replacement and after it updated it suffered the same results from the fastboot mode error. I called them and they said that it was Motorolas problem and that I would have to contact them. This was after 3 and a half hours on the phone. The next person at Verizon sent me another and said not to update it. It ended up updating and suffered the same results.  I reached out to Razer Support on X, and they immediately responded to me and assisted me. This was some of the best support I have ever dealt with. The only downside I currently have, is that I still have 3 Razer Edge 5G devices that don’t work and Verizon refuses to do anything. Razer said that they would help me out and escalate a ticket. I’m truly hoping I get this resolved. I would love to

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fromeister2009
5 months ago
BenFiro
BenFiroInsider Mini
posted in Shout out to our Razer Support Rockstars

Shout out to Fresh_Beast, LúnaCancrí and D.Va for their efforts

I just want to say a big thank you to Razer customer support for being awesome. They messaged me on Reddit about my brand-new Razer Wolverine V2 Chroma acting up, and they were super quick, nice and helpful. They did everything they could to have it replaced, and when they couldn't, they created a ticket to hook me up with a new one. I was blown away by their generosity and professionalism. They really care about their customers and go above and beyond to make them happy. Thank you so much, Razer! You have earned my forever loyalty and respect, and I would totally recommend them to anyone who needs help with their Razer stuff. Fresh_Beast, LúnaCancrí and D.Va, you guys rock! I dare say you're the best customer support experience I’ve ever had in my 20 years of customer experience.All the best!

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BenFiro
5 months ago
BigglyBuff_
BigglyBuff_Insider Mini
asked in Shout out to our Razer Support Rockstars

Great Help

The twitter support team were so quick and helpful, helped fixed my issues that me bugging me for WEEKS, really restored my faith in razer, keep up the works guys you’re all smashing it!!

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BigglyBuff_
5 months ago
KadonKer
KadonKerInsider Mini
posted in Shout out to our Razer Support Rockstars

best customer support ever.

THANK YOU RAZER, for finding your gems in the customer support department. The  way i got talen Care of is the reason that i ALLWAYS look at your products and use them no other brand. Is like to give a BIG shoutout to you all thanks 4 all good gard work you put in towards my  better experience of my favorite brand. regards Sebastian in sweden

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KadonKer
5 months ago
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unmaruInsider Mini
posted in Shout out to our Razer Support Rockstars

Cheers to Razer's support!

Cheers to Razer's support!I was impressed by the prompt and sincere support response. I TWEETED ABOUT IT ON TWITTER, BUT THEY LISTENED TO MY CONSULTATION AND EVENTUALLY SOLVED THE PROBLEM. I really appreciate it. I will be a Razer user for the rest of my life.good luck razer! 

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U
5 months ago
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MysticalmaidInsider Mini
posted in Shout out to our Razer Support Rockstars

Reddit Support Shoutout

I want to thank Razer | PeaWonMaster and Razer | SoloWingPixie for reaching out on Reddit and helping resolve my THX audio issues with the synapse update.  I am so happy to have the amazing sound quality back!   Thanks also for link here from Razer | Ten.Best Wishes to all,Mysticalmaid

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M
5 months ago
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yeetdogsInsider Mini
posted in Shout out to our Razer Support Rockstars

Shout out to razer support Razer.Aero

Reply me very fast. Very nice person and helped out a lot. Very big thanks to him because i have been trying to reach out to someone and he was there to help. 

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Y
5 months ago
A
alcuin02Insider
posted in Shout out to our Razer Support Rockstars

excellent support in Incident Reference # (*Omitted for security purposes)

Had trouble connecting a new Razer 17 laptop via Wi Fi. Support went head over heel to assist and advice.excellent, responsive support. Reference # (*Omitted for security purposes) Long process, but I learned a lot from it and revived old knowledge in a former technicians brain! Thanks for that you guys in support! (*Omitted the email address for security purposes)

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A
5 months ago
jonjoncapis
jonjoncapisInsider Mini
posted in Shout out to our Razer Support Rockstars

SHOUT OUT TO RAZER SUPPORT (LYDIA)

This razer support name Lydia helped me throughout my concern. Hope someone from higher ups in razer promote or give bonus to this person hahaha. She’s so accommodating and really understands my frustration. Kuddos to you!!!!

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jonjoncapis
5 months ago
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bajaa_cromInsider Mini
posted in Shout out to our Razer Support Rockstars

Great Quick Support - RΛZΞR | Fresh_Beast

Thank you for your quick support.Had hard time identifying the serial number because of the font.  Thanks to RΛZΞR | Fresh_Beast, u/RazerCustAdvocacy  from Reddit checked the serial number and took care of it quickly. 

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B
5 months ago

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