Game changed content of recharge, Razer says no refund

This is a serious problem. There is no consumer protection. Game developer offered a recharge, I brought, dev then took back the item and changed to a much inferior item which I do not want. Players complained, dev apologises for the mistake but they did not issue refund and tell players to find payment provider. In a sense, running with the money. This is 100% like a scam. There are many more players using Google and Apple who experienced this problem and get refund quickly. I contacted Razer and they kept repeating transaction when through, so there is no refund according to their TnC. I am so disappointed in using Razer gold for this. Probably I will just find my bank for a chargeback instead for the reloading.