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I’ve just bought officially this keyboard and the battery has been 0% out of the box. The problem with it as unfortunately it doesn’t charge properly if at all and I could not use it as wireless once I unplug the cable. Official cable shows 0.5 A and 5V charging input but in synapse my keyboard is just discharging and stays at 1% no matter what even though it is currently in “off” switch state and without any RGB enabled. Of course I have tried to upgrade firmware (2.0.3.01) but it’s still the same problem and seems like the battery or controller is completely broken. Any meaningful advice from support would be kindly appriciated as I honestly don’t want to issue the refund right away. This is my first Razer product and I’m not content about it right from the start.
I have a Lachesis mouse and it’s been working perfect with the software until window 11.Now I got the mouse to work but no software.Model RZ01-0017, 3G Laser Gaming Mouse.Is there any fix for that?
i just got the huntman v2 everything else works but the media keys, the scroll wheel, will scroll websites instead of changing volume even tho its set in synapse to change volume up and down does not mute and the play/pause next track last track dont do anything
Whene i bay a gift card with raser gold credit it said : this transaction has bern canceled ´ no charges has been made
I bought the wrong card. How can I buy Razer Gold Pin using the funds in my Razer Gold wallet?
Dear Razer,I have been a PC gamer for 30 years+ and I have been a user of the left handed versions of Razer mice products for 5-10 years. You make some great products, thank you!For a left handed player (mouse in left hand, using the right hand for the keyboard), there is a massive need for a right handed small keyboard/key pad for the most used FPS games etc. A right hand version of the Razer Tartarus 2 (or Pro version) would be SUPER AWESOME. https://www.razer.com/gb-en/gaming-keypads/razer-tartarus-v2 Using a normal keyboard for games when you are left handed is a massive task for each game to remap keys etc. At the moment I use an ambidextrous key pad called the Delux T9 that at least has two space bars, so one of them can be used by the right thumb. I’m sure Razer could make a much better version, especially if it was dedicated for the right hand use.While there is only 10% or so people who are left handed, the need for such a gaming keypad is huge due to the significant issues
Hey, I just got this headset last night. Every time I load up a game the audio is very robotic/distorted. Every other activity I do, movies or youtube, is fine. I plugged in my old headset and that’s fine too. (Got this PC yesterday, too). I’ve been scouring the internet for a solution and have not been successful, despite others having similar issues. Honestly seems like this headset is complete garbage.
I have a damaged Razer Gold USA gift card worth $100. Can you help me?
Hello Razer, Recently I brought viper v3 pro but have some trouble with the mice itself. Left click button sometimes won’t work as expected. I tried to claim a warranty on Razer but I realised I lost my receipt of the mice. Can I still have warranty? Any help would be really appreciated. Thanks!
Over scratched razer gold gift card with receipt
Recently got my V3 Pro. I’m having sensor problems as of late. On some parts of my pad it stops tracking, on some parts it skips, on some parts it tracks normally. The weird thing is, my pad is brand new. Tried it on a steelseries qck+, a superglide glass pad, a logitech g440. The tracking either skips or stops on some parts of all those pads and tracks normally on some parts. I have tries reinstalling drivers, updated my firmware to 1.13, used all variations of the LOD settings, 1000 to 8000hz polling.I think the unit i got at the store might have been from the defective white series batch. I should’ve bought the black one T_T
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