Razer Support

Having two new mice (black and white), I discovered that they have different encoders.The white mouse has a KAILH encoder.The black mouse has a RAESHA encoder.In the white mouse, the wheel rattles and the cutoffs are not clear, in the black one, the cutoffs are clear and there is no rattleI also found different finishes.The white one has matte and rough plastic.The black one has matte and smooth plastic.Razer, I'm disappointedI demand an explanation as to why one of my mice seems to be defective.

I have been using my razer blade for over 4 years now without a single problem and since a recent windows update my USB on the right side of my device has stopped working with all devices.I have tried multiple USB-c devices including docks , ethernet adapters and e-GPU and non of them will work anymore. I have noticed certain keys have also gone out of sync with the RGB and are showing different colours.The laptop is fully up to date and I've also tried the clean up tool and removed synapse and reinstalled and its still not fixed, I have tried to rollback the update but it still hasn't fixed the issue. I'm and IT engineer myself and pretty knowledgeable when it comes to these things.Please help me fix this as I don't see why it has happened all of a sudden. A laptop certainly should die after 4 years of use like this. The laptop has always been in a clean environment. Thanks

Hello I need a replacement base plate for my Iskur. It seems a if the welds have snapped. 

can’t use razer gold due to ma old number getting closed  please help 

Good afternoon, I have a problem: my BlackShark v2 HyperSpeed ​​headphone dongle won't connect. I tried it on different computers, but when I connect, an error pops up saying Windows can't recognize the device.

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do.

📄 Post:Hello everyone,I want to share my entire experience with the Razer Blade and get advice from the community.I purchased a Razer Blade (originally a 2022 model, later replaced with a 2023 model under warranty) from an authorized reseller in Türkiye (NETHOUSE). Distribution in Türkiye is handled by BILKOM, and the authorized service center is PROVIDYO.Here's what happened:🔧 First ProblemThe device had overheating issues. I sent it to the authorized service center (PROVIDYO). A return report was issued on the grounds that BILKOM did not have a replacement device in stock.Instead of a return, I requested my device back.⚠️ After Service – New Problems ArisedAfter returning the device:The fans weren't working properly (first return)Then, after another service interaction:The logo light on the back cover stopped workingThe microphone stopped workingDespite previous claims that the device

Nothing to actually add to the title xdIt’s really annoying that synapse 4 doesn’t allow me to have 2450 dpi as I wantedIs this a bug?  

my mouse model = razor deathadder essential RZ01-03850i dont know if its supported or its fake

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no is

Yet again another failure from Razer… endless problems continue. My Basilisk V3 wired mouse suddenly stopped working, my laptop can’t see the device, synapse can’t see it, device manager can’t see it, firmware updater can’t see it… Basically there is no electricity power it receives when i plug it in. I didn’t drop my mice or something, it was perfectly fine yesterday night. I tried every method you can think of, sleep mode PC fix, uninstalling usb drivers, updates, re installing synapse, everything. It just feels like my mouse is dead on the inside for no reason. When i first bought it, without any drivers or synapse, it would still get the RGB light going on and my PC would detect a new device. But now, there is no power inside my mouse. No light.  Nothing happens when i plug it in or out, it just looks DEAD. And yes i tried different usb ports but not a different PC yet. How am i gonna fix this?  

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hello, I have a problem with my Razer Edge 14 2016. My SSD is no longer detected, and I also cannot find any NVME setting in the BIOS. I have also tried another SSD. That doesn't work either. It is still the original 256GB SSD. I wanted to do a BIOS update, but unfortunately, like many others, I get an error message: 'This BIOS tool is for use only with .....' if i check the bios serial on dos box, i became nothing. I tried some Stuff with Bitlocker and so on but nothing helped.Additionally, the original battery only charge with 1.3 watts, so very slowly. I tried another power adapter and encountered the same problem. I also replaced the battery, and the same problem persists. Please help! Thank you in advance! Best regards, white

I already tried using the link for obtaining the image, but weird thing is this laptop releases on 2020 but the web says older than 2017????bought this laptop several years ago, and fresh installed win11 and the razer synapse for those drivers, but seems like the drivers installed from razer synapse bit buggy (i.e. screen flickers, unusual cpu gpu usage even just running youtube videos)cant even find the 0329 non X page btw, google just shows me the 0329x version cant find the non X SKU 

Tenho configurado o envio do código para um número de celular antigo ao qual não tem mais acesso.  

Hi. I have a “Razer Iskur Gaming Chair: Ergonomic Lumbar Support System - Multi-Layered Synthetic Leather - High Density Foam Cushions - Engineered to Carry - Memory Foam Head Cushion - Black/Green”. It was purchased in 2023 and is therefore out of warranty. Through normal usage, the seat is now tearing. I was wondering if it’s possible to get a replacement seat cushion for this? I was going to submit a claim to get things started, but given I’m out of warranty, and for some reason the serial number specifically is absent/was never printed under my seat cushion, that path wasn’t an option. I do have reference to the original order number. Thank you!

I just want to ask for help in setting up authenticator codes on my account because I didn't set up the authenticator before, and now I can't edit my account information or the authenticator settings. However, I can link it to my email account, and I hope to get help to fix my authenticator issue because of this—I can't access the gold content in my account." 

product is already registered" even though it is brand new The serial number is : (removed for security purposes)The product code: (removed for security purposes) My email:  (removed for security purposes)Please help me