Razer Support

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Hello,I’ve been using synapse 4  since mid 2025. Back in the day I had to convert all my synapse  3 macro to, synapse 4 and they were working well since then on my naga pro v2. However yesterday, all my macro are gone and are nowhere to  be found on the synapse 4 macro  tab.I am still logged in, I still see the macro associated to my mouse  key  but the macro tab is now empty  

I updated my Razer Blade 14 (2021) BIOS today, and after installing I now am greeted with “ Secure Boot Violation - Invalid Signature Detected Check secure boot policy in setup” Now I cannot boot in to windows unless I disable secure boot in the BIOS. Wtf is going on at Razer? Any tips?

Well, ‘related topics’ doesn’t capture my query, so it is this and it is my title:I’ve owned this laptop (RZ09-0370) since 2021, bought a bunch of peripherals, etc, all with my razer account etc etc.. I know none of that means a thing because I don’t know the date the previous guy bought the thing or have his receipt.Is there any way at all I can connect myself to my laptop, despite these disadvantages? My body is ready for bad news.

Hello so I would like to set mouse wheel up and only mouse wheel up to switch profile, but that’s the only key (with mouse wheel down obviously) that doesn’t offer me the option to set switch profile, am I missing something ? Is there a way that I could do it ? Even if that mean using another software to maybe emulate it on that key ? Thank you

Hello,For about three weeks now, I've had a very annoying problem: on my AZERTY keyboard, there's a key that does either : or / (with the shift key). The latter no longer works. I tried with another keyboard (Logitec) and the problem is exactly the same, no /. When starting up, as long as Synapse isn't running, it works fine, of course.If I uninstall Synapse and restart, it works. But if I reinstall, same problem. Even with the last install program. I think there's an error in my cloud configuration, but I don't know what to do or where it might be coming from, even though Synapse has been installed and running for months. Any help would be appreciated, 

I bought my Blackshark V2 Hyperspeeds a year ago, and has worked mostly fine until recently, when the USB dongle is no longer recognized by windows, and is marked as a broken USB device (code 43). I have been going in circles inside this website for days with no way to contact a person that could solve this problem. I have recently turned to warranty support but, wouldn’t you know, it is impossible to reach as well! every page just redirects you to the same tutorial about reinstalling synapse again and again. Frankly, I don’t even know if I even want this product anymore, even if I somehow got to reach someone @ razer, I feel this is done on purpose to block me from actually filing a claim, and any further issues with any razer product will just be another headache. I really hope someone from the support team will read this, though I doubt it based on my recent experience.

As the topic says, when i start my computer or after a reboot, Synapse will auto-change my output and input devices to my Nari Ultimate headset (which is mostly turned OFF). This has also started happening after waking the computer from sleep.Why they make this default behavior (yet again, the same happened about 1 year ago) is beyond me.I am connected to an AVR 7.1 sound system and i only use the headset at night. the AVR is my default and desired output device, and my webcam mic is my desired input device, and that is how it should be. I can change output/input to the headset on my own,However, changing input to a headset that is TURNED OFF randomly after waking the computer or every time after a restart/boot is really getting on my nerves.I guess i have to run some PowerShell script to override this unwanted behavior instead of waiting for Razer to “fix” what is clearly intended behaviorJust repeating the failure a year ago by overriding users’

Hi everyone, I have a question about the Razer Kraken. I have an OLED hub, and it was working fine until yesterday. After I came home from work and turned on the PC, it initially didn't display an image. Then I tried turning it on by pressing the power button, but there was no response. My next steps were to reboot the PC, then unplug and plug in the USB (there's a device connection signal, but it's not showing up in Synapse or Task Manager. However, other devices connected via the same USB work, like the Kraken V4 Pro). Then I uninstalled Windows and reinstalled all the Razer apps, and nothing worked. The headphones now only work via Bluetooth and a USB cable. Does anyone know how to fix this? I've already contacted support and am waiting for a response.

Recebi meu fone (novo) estes dias e fui tentar cadastrar para obter o código para ativação do Surround 7.1. Porém, quando vou tentar enviar o que pedem, dizem que meu produto está fora de garantia, sendo que é novo. Gostaria de ajuda! Modelo do fone: BlackShark V2X RZ0403240100Número de Série: (Removed SN) 

I cant use my gold due to 2 step authentication. please fix this, and can someone help me

Hi so I made a purchase today, I was looking at the billing details after I was done paying . I made a spelling mistake on my email. I know that Razer sends confirmation emails and if I don’t confirm the shipment they won’t send it to me. My original email was (Removed email) the mistake was this (Removed email) Is there any way I can fix this asap? The product that I purchased was a “Razer Raiju v3”

i need help with my Razer Account email. I have lost access to it I know i already made a request to have my stuff changed to my new Gmail account but i wrote my info down to a Razer Team Member all wrong because i was very sleep deprived and cause i lost everything in the hack on my Gmail account. | can provide any information you need to get my Razer account back in my possession.thank you for your time  

Does anyone know how to claim/purchase spare parts for a Razer Enki X RZ38-0388. My leg base just randomly gave out, I Really rather not throw away this chair and buy another one. Thanks community 

hi, i need help changing my Email on my razor account as i no longer have access to it , if someone can help me that would be great.

Every time that I turn my pc on I need push a button to turn on the soundbar. That’s a bad design. Please fix this.

Hi guy recently i purchase the headset from reseller , and my mum throw away my box i can’t find Surround Sound activation code how do i ?

preciso de ajuda com assistência técnica . moro  no Brasil e  tenho vários periféricos da Razer na Verdade todos  que tenho são Razer. já tentei vários contatos mais nenhum sucesso. poderiam me ajudar  com isso desde já muito obrigado.