Razer Support

I want to change my old phone number because i lost my old number phone number, i can’t get the verification code 

I want to change my old phone number because i lost my old number phone number, i can’t get the verification code 

Hi, So I have razer barracuda x 2021 version I think the RZ04-03801and I have the Reciever RC30-03801, but I can’t connect them together when I try the firmware utility it detects the dongle but then I press to connect the headphones to it, it doesnt connect keeps telling me to reconect the dongle and try again.And on the Razer Audio Pairing program, i choose barracuda X, it detects the dongle because it lets me press next and then when it its to press and hold the headphones to turn them on, they are blinking blue to pair with something but nothing happens from there it just stays blinking and not connecting. [removed by moderator]

I have a blade 16 2025, I’m using a black widow v4 pro with it but the black widow doesn't appear as a device in chroma studio. I have windows dynamic lighting disabled for all devices in windows settings. Keyboard is plugged in via USB directly to laptop (no hub), I have latest firmware for the black widow (v1.05 released in January of this year). and latest razer apps.I’ve tried uninstalling all apps and re-installing, resetting the keyboard via caps and esc mechanism but no luck.One thing I’ve noticed is that when when I change synapse lighting settings from “RGB” to “dynamic” then the black widow keyboard appears in the chroma studio, as soon as I switch the settings back to “RGB” in synapse it disappears again. All other razer devices appear in studio (blade 16, basilisk mouse, Goliath mouse pad) without issue. So it seems to be just the black widow v4 pro having trouble being detected when RGB is enabled. 

Hi i just bought the kraken v4 pro today and everything works well except the screensaver i’m trying to have it off but it kind of reverse to the razer logo after some time i’ve tried everything the hub and headset are up to date i’ve selected no screensaver in synapse but it comes back and even tho no screensaver is selected in synapse i need to manually go in the hub setting and select screensaver off i just tested it and it seems everytime i turn the headset off and back on the screensaver goes back to razer logo instead of staying off like it was before it was turned off

Just paired up my V3 Pro with my Dock Pro about a week ago. I’ve noticed the battery level does not update properly. I saw another thread that shows an updated pairing utility, but that seems to be spicific to the USB dongle - which I am not using.

I bought this headset today and plugged it in, let the firmware updates run and finish. The audio comes out really muffled and flat despite bass boost or any other eq options. I have already tried cycling all the eq presets and repaired synapse once. I have also checked the windows audio options and did not see anything suspicous.Any more advice on this?

Dear RazerI am a YT and twitch streamer, is it possible for me to put razer banner/logo on the stream while gaming basically like a sponsor but in return i am not asking to get paid/get any products i am just doing this because it will motivate me to grow more , i like razer products as i have been using them for my gaming/stream. So i just wanted to ask for permission if is it okay to put a razer banner on the stream.( i am aware that if i get approval i cannot make changes in the logo/brand banner  in any which way and i will maintain it professionally )Best regardsThanking you

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

Posted bymistakely 

I lost my detachable mic for my razer blackshark v3 for PlayStation. My little brother asked if he could play and I said sure, he ended up messing with my headset and detached the mic, he thought he broke it because he didn’t know it could detach. He ended up throwing it away because he didn’t want to get in trouble. After he was done playing I wanted to hop on the game with him and I asked him what happens to the mic and he explained and I went looking in the trash but forgot I took it to the curb and the garbage truck took it. please if I could get a replacement I would be more than happy and grateful.

I need to purchase  the audio control pod broke  for my nommo pro where can I get one

Hi, I am using a hyperpolling wireless dongle with my razer Naga v3 Pro. But there is an issue with key mapping on the side plates. When I map any keys on the side plate and press the key on my mouse, the output is incorrect. It looks as though it has never been set. It is outputting the default key.  This doesn’t happen if I”m using the regular dongle that came with the mouse. Any assistance would be appreicated.

BlackShark V3 firmware version: 1.3.0.0Synapse version: 4.0. [removed by moderator] After the latest firmware update, the Game Profile section in Synapse is not working correctly.When I select either THX Immersive Mode or THX Competitive Mode as the game profile and then launch the game, THX breaks. The selected THX mode does not seem to activate properly in-game.After closing the game, THX remains broken. Synapse also gets stuck when I try to switch back from THX to Stereo. At that point, the headset still appears in Synapse, but THX no longer works correctly.This seems specifically related to automatic game profile switching. THX can work after a clean reset/reinstall, but launching a game with a THX game profile causes it to break again.

How can I get a replacement for my razor Kraken V3 because at the top of where the headset adjust for your ears completely snapped

Hi,I lost the wireless USB dongle for my Razer BlackShark V2 Pro 2020, model RZ04-0322.The headset itself is still working fine, so I’m just looking for a compatible replacement dongle.Is there any way to purchase a replacement dongle directly from Razer, or could someone from support check if there is still stock available for this model?I can provide the serial number by PM if needed.Thanks!

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not working although XBox mode on the dongle can connect.Anyone else with the Xbox editi

Hi, My mouse Razer Viper V2 Pro is 3 years old and just stopped working. It is out of guarantee. Is there anywhere I can send it to get fixed and pay for the fix? Or is there any approved technical support in Singapore where I can take it to be fixed? Thank you