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FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
Before you post - 7.1 Surround and THX Spatial FAQ

Hi,Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial.It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies.Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals).Which headsets are 7.1 Surround supported?Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614 Which headsets are THX Spatial supported?List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4  I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again”It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall THX Sp

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

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FiszPL
Vanguard
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
posted in Razer Support
Official list of Insider Support Team members

Hey Insider! We are excited to announce that we have a new member joining our Insider Support Team. Let’s all welcome ​@Razer.ScarletRouge as part of our board patrollers together with ​@Razer.Ten, Razer.Aero, ​@Razer.sushi.boi, and Razer.ZionZedd!🥳 If you have any questions or concerns, feel free to send a private message or tag anyone from the group. Thank you! 🤝 

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Razer.Speedcr0ss
Njord
NjordStaff
published in Razer Support
Razer Gold Scratch Card: Deleted PINs

Insiders!If your Razer Gold scratch card PIN is deleted or lost, you can try the following steps to recover or resolve the issue:1. Check for a Backup CopyIf you saved the PIN digitally (e.g., took a photo or noted it down), check your backup files. If the purchase was made online, check your email or purchase history for a digital receipt.2. Contact Razer Gold SupportIf you cannot retrieve the PIN, reach out to Razer Gold customer support:Visit: Razer Gold support page Submit a Ticket: Provide details such as: Proof of purchase (receipt, invoice, transaction ID) Scratch card serial number (if visible) Date and place of purchase 3. Contact the RetailerIf the card was bought from a store, check with the retailer. They might have records of the transaction and assist in resolving the issue.4. Avoid Unauthorized Recovery ServicesBe cautious of third-party services claiming to recover lost PINs. Only rely on Razer’s official support.

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Njord
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

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dekades
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

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dekades
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pmanwellInsider Mini
asked in Razer Support
Deathstalker V2 Pro not charging 0%

Hi,My Deathstalker V2 Pro is not charging.  I have it plugged in to the USB on my laptop permanently but it is not holding any charge.  It stays at 0%.  The charging monitor shows the charging status as active. I have updated the firmware and synapse software to no avail. Have you seen this issue before?  S/N: PM2227F65600475RegardsPhilip

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d3t0x3r
d3t0x3rInsider Mini
asked in Razer Support
Razer Barracuda x 2021 not pairing

Hi,I have the dongle connected to my computer through my computer's USB port. Every time I try to turn the headphones on, the blue light begins blinking and refuses to actually become a solid blue.I tried this "Please uninstall the Razer Synapse 3.0 app and your 7.1 Surround Sound, then download a fresh installer but don't install it yet. Connect the headset's wireless transceiver to your computer and initiate the Razer Synapse installation and let it go through several updates. Once done, reinstall your 7.1 Surround Sound app and check if the device and its dongle have paired successfully." but it doesn't work. The issue occurs regardless of the device used (laptop, phone, etc.). When I plug in the wireless dongle and start my headset, the headset's blue light blinks but it never connects to the dongle. Occasionally, about once in every twenty attempts, the headset might connect, but when I touch the headset, the sound transmission becomes unclear, and sometimes this leads to disconne

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CosmicCobaltlabthink613
V
Vinum_Insider Mini
asked in Razer Support
Razer Blade 14 2022 stuck in booting

Hey, just got struck by bad luck today..: My Razer Blade 14 2022 went to black today and when i try to boot it up it gets stuck in this wierd loop of the black backlighting on the screen turns on and off, exactly as in this video here: https://www.reddit.com/r/razer/comments/118jc05/razer_blade_14_3070ti_black_flickering_screen/ I can see that the reddit page has comments of people saying motherboard issues, but does anyone have details on this? Is it really nescessary to send it far away for a lengthy repair? I have allready tried unplugging and replugging the CMOS battery. Also pressing every single button on the keyboard that other forums have suggested for varius amounts of seconds Is it over? Does someone have details or even a solution? Serial No.: BY2215M92602655Best Regards

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renala
renalaInsider Mini
asked in Razer Support
Deathadder V3 Wired Suddenly Stops Working

Hi! I saw that there was a previous post about this but it was closed and moved to PMs so I’m trying my luck by making a new post.The situations of mine are similar to theirs where my mouse was working fine so far (I’ve owned it since September of last year) and all of a sudden while I was playing a game it disconnects. I’ve tried using other USB ports on my PC and reinstalling the mouse drivers as well as Synapse to no avail. It only works when in contact with certain surfaces, for example, having it on my bedsheets allows the mouse to be detected and usable AS LONG as I keep it on the bedsheet, as soon as I lift it off it disconnects shortly afterwards. It unfortunately doesn’t work at all on my mouse pad. So would the only solution be buying a new mouse?

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Q
shareBlueVioletfirst681
shareBlueVioletfirst681Insider Mini
asked in Razer Support
My Razer Barracuda X Bluetooth headset microphone doesn't work!

Good evening/morning, I bought a Razer Barracuda X Bluetooth headset and the microphone doesn't work!It's already connected to input and output, but it's also connected to Discord etc. and the microphone still doesn't work! I hope someone can help me, have a nice evening/morning! LG Marcel 

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spotTurquoiseBluepoly756
spotTurquoiseBluepoly756Insider Mini
asked in Razer Support
Battery Buldge

Hey. I recently realized that my battery have started to bulge and was trying to request for a new battery. Is it possible for me to get a new battery without needing to send in my laptop. I sort of need this laptop 24/7 for work and school. 

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spotTurquoiseBluepoly756
M
madmatt1991Insider Mini
asked in Razer Support
how can i go about updated my Razer kiyo

the camera was working perfectly earlier today then after i attempted to adjust the light it crashed and hasn't been able to function properly. already removed it from device manager and re-downloaded it and when i check for firmware updates I’m prompted with the attached image. 

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Razer.ScarletRouge
T
tanshowwInsider Mini
asked in Razer Support
Having issues with installing 7.1 drivers and THX Drivers. rzappengine.exe, also missing.

Can anyone help me out? I recently cleared out everything on my pc for a new start, and i tried to reinstall the drivers for 7.1 and THX drivers but i could no longer install them again. The Razer Installer indicates that its already installed but its actually not because i recently deleted it. It also says that rzappengine.exe is missing probably the UI used to access 7.1 and THX. Please help.  

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Razer.ScarletRouge
Z
zade_13103Insider Mini
asked in Razer Support
RAZER BLACLSHARK V2 X 7.1 SURROUND ACTIVATION ISSUES

I bought blackshafk v2 x green edition few days ago and I did get a card inside but it's not a scartch scard and I didn't get any email after registration... I went for the activation issue and it asked for serial number but after putting the aerial number it says this device doesn't support 7.1 sound 

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Razer.ScarletRouge
Lasunika
LasunikaInsider Mini
asked in Razer Support
Razer blackshark v2 x this product is already registered

Hello respected Razer team, unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation

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FiszPL
Vanguard
T
tanshowwInsider Mini
asked in Razer Support
Razer 7.1 app driver

So i uninstalled everything on my computer recently, and im trying to reinstall the drivers for the 7.1 System but whenever i try to install it again the Razer Installer indicates thats it’s already installed when its not anymore. Can anyone help me out.  Razer installer says “Installed”  when im trying to install it again after it being deleted.

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Razer.ScarletRouge
C
Croq13Insider Mini
asked in Razer Support
Blackwidow v3 replacement spacebar keycap

Hi, i checked ebay, online, etc. Where can i get a replacement spacebar or the little black side pieces? Seems like a good ‘market’ for Razer to sell these pieces 1 off.

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P
pulseBrightGreenweb663Insider Mini
posted in Razer Support
Razer Basilisk V3 unable to maintain stable connection.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

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RazerRazerMouse
RazerRazerMouseInsider Mini
asked in Razer Support
Deathadder V2 X Hyperspeed cursor issues

The mouse is working (all buttons) but the cursor is not working. The mouse is only 6 months old. This is my second Razer mouse that has issues (is for sure my last).What is going on. I tried to reinstall the driver, changed the battery, nothing. Looks like the laser is dead. Really disappointed by Razer products. I’ll go with logitech that I use on my tower and they work without any issue for 5 years now. 

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LockerA
R
rushGargoyleGasPEARL970Insider Mini
asked in Razer Support
How to unlocked my Razor Gold Account?

I put the backup codes wrong 3 times that’s why my profile got blocked. How to fix this? I need to top up rn.

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Razer.ScarletRouge
JJake
JJakeInsider Mini
asked in Razer Support
Razer Synapse 4 goes blank screen

I’ve been having this trouble for weeks now. I can’t change my macro keys for whenever I changed the macro keys the Synapse goes blank screen in both of my mouse and keyboard. I’m using a Basilisk v3 and Ornata v3. Please fix this problem.

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Razer.ScarletRouge
G
gaabzimooInsider Mini
asked in Razer Support
Razer Deathadder v3 stopped working, no cursor, unresponsive, not recognized ny synapse

Razer Deathadder v3 Not Working – Request for Assistance Good day ! Razer Support, My 1-year-old Razer deathadder v3 mouse has been experiencing recurring issues where it becomes unresponsive and is not recognized by Synapse. At first, unplugging and switching USB ports temporarily fixed it, but over time, the problem worsened. Recently, it takes 20–30 minutes before it starts working again, and now it has completely stopped working despite all troubleshooting efforts (USB port changes, driver updates, restarts, etc.). Please note that the mouse was never dropped, smacked on the table, or mishandled in any way. It has always been used with care. I’d appreciate your advice on how to resolve this issue. Thank you! Razer Support 

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Razer.ScarletRouge
R
radioWinterSkysecret435Insider Mini
posted in Razer Support
xbox controller app not working

The razor app on Xbox is not allowing me to edit my buttons or change thumbstick settings ever since the update 

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Razer.ScarletRouge

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