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  • 63,294 Replies
44339 Threads
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

338342
Grendalf
11 days ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

17180
Razer.Speedcr0ss
7 months ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

82940
FiszPL
Vanguard
11 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

15820
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

33220
dekades
1 year ago
J
JohnlloydrunnerInsider Mini
asked in Razer Support
Unrecognized Serial Number

I just bought a Viper Mini. When I try to register my product, I get the same message about the unrecognized serial number being incorrect. Thanks

30
J
21 minutes ago
Daud94
Daud94Insider Mini
asked in Razer Support
7.1 surround sound Invalid activation code

@Razer.Caziel I saw another topic that could help me with this issue. I bought a Razer Kraken 7.1 headset a few years ago, I tried to register the code I have for the headset in the new surround application, but the message of invalid code appears, could you help me with this issue?

143514
A
50 minutes ago
PatriarchfrontJASPER183
PatriarchfrontJASPER183Insider Mini
asked in Razer Support
Razer Pro Type double typing

Hey! Like few others on this forum I have an issue with Razer Pro Type  typing randdom characters twice.Idk how long is that going on  as I bought keyboard as a present for my wife to add  to her home office/gaming set-uup when it was initially rreleaased.She said she is experiencing this isssue at least for a year or may be more.I took keyboard from her to test myselff and the issue is there. Any soolutions to this? PS this text was writteen using this exactly Razer Pro Type and all double types arre kept.

131
PatriarchfrontJASPER183
1 hour ago
TBur7o
TBur7oInsider Mini
asked in Razer Support
Echo with Kraken v3 pro

My wife just got the Kraken v3 pro, first time using it her friends could hear themselves echo through her headset. we have tried to adjust settings on both her PS5 and with razer synapse, however her friends still hear themselves echo through her headset. is there a solution to this?

110
TBur7o
1 hour ago
losyash2313
losyash2313Insider Mini
asked in Razer Support
Invalid code

Hello, I bought your headset, KRAKEN LITE, registered the Razer ID, received the code, but writes that it is incorrect. Help me what to do about it.

41
FiszPL
Vanguard
2 hours ago
BikGamer
BikGamerInsider Mini
asked in Razer Support
Why was my order for Razer Viper V3 Pro Sentinels Edition cancelled instantly?

I ordered and it got cancelled right away,.

20
BikGamer
3 hours ago
R
rushPineappleload421Insider Mini
asked in Razer Support
THX Spatial Audio activation key problem

I have had a Razer BlackShark V2 X since 2022, but I haven't played for a while. Today I went to install the program and used my application activation key, but the application said that my key is invalid. What should I do?

141
FiszPL
Vanguard
5 hours ago
sleekPumpkinRUBY910
sleekPumpkinRUBY910Insider Mini
asked in Razer Support
Serial number erased

Hello, when I bought my razer viper v3 pro, the serial number was erased. Could my razer viper v3 pro be a fake? I bought it brand new and the serial number was erased.

61
FiszPL
Vanguard
5 hours ago
Hangrous
HangrousInsider Mini
asked in Razer Support
This product is already registered /problem

Hello respected Razer team,I recently bought my first Razer product which is Razer blackshark V2 X and i’m in love with this headset. But unfortunetly I’m having an issue where I can’t register my product to get a code for 7.1 surround sound application. There is a message saying "This product is already registered. If you did not register it, please contact Razer Support". Please contact me, and I will give you all important information that You need to help me fix this issue. Best regards  

241
FiszPL
Vanguard
5 hours ago
firstQueenBluebuzz557
firstQueenBluebuzz557Insider Mini
asked in Razer Support
Code for Razer 7.1

 

161
FiszPL
Vanguard
5 hours ago
S
SarmanoyInsider Mini
asked in Razer Support
Blackwidow Elite THX Spatial Audio

 Hello, Suddenly i noticed i dont have THX spstial audio active and it asks for a code number? Am i not supposed to have a free one? Thank you in advance  Cheers

01
FiszPL
Vanguard
5 hours ago
sleekVividAmberload928
sleekVividAmberload928Insider Mini
asked in Razer Support
my card pin as being mistake scratch off

 

161
FiszPL
Vanguard
5 hours ago
M
Mohammadqattan99Insider Mini
asked in Razer Support
Problem of registration of product

This product is already registered. If you did not register it, please contact Razer Support" . PLEASE HELP   

121
FiszPL
Vanguard
5 hours ago
VermilionfastGARNET807
VermilionfastGARNET807Insider Mini
asked in Razer Support
7.1 surround sound code not working

The code provided in email and website do not work the application was reinstall but still face same issue  

91
FiszPL
Vanguard
5 hours ago
xElectricBluegreat807
xElectricBluegreat807Insider Mini
asked in Razer Support
THX SPACIAL AUDIO KEY NOT WORKING

Hey there, I bought razer kraken x lite headphones yesterday, I asked for a code to use thx spatial audio, the code arrived but the code does not work. 

51
FiszPL
Vanguard
5 hours ago
L
LIKUJYInsider Mini
asked in Razer Support
THE PRODUCT IS ALREADY REGISTERED RAZER BLACKSHARK V2 X PLEASE HELP

I WANT EGISTER MY HEADSET FOR ACCES TO THE equalizer settings  BUT THEY SAY ME THIS 

81
FiszPL
Vanguard
5 hours ago
C
ChaffedButtInsider Mini
asked in Razer Support
Viper V2 Pro LED light always on after firmware update

As per title, LED indicator (DPI indicator light) is on all the time after firmware update.  Using wireless mode and Razer Synapse 4.

40
C
5 hours ago
D
DominantoInsider Mini
asked in Razer Support
Razer Edge WiFi factory image / boot image

Hello! Someone have factory image or boot.img for Razer Edge WiFi? I was tried to contact Razer Support but they not read just copy paste not related to problem messages. 

921
leetSpanishGraytoday618
5 hours ago
Mr.FA7
Mr.FA7Insider Mini
asked in Razer Support
‏Concerns Regarding Software Updates and Post-Sale Support for Razer Edge

‏I purchased the Razer Edge a month ago, and I've noticed some concerning issues related to software updates and post-sale support. Despite being in the market since January 2023, the device is still running on Android 12, not incorporating the advancements introduced in Android 14.‏Additionally, there is a lack of support for the PlayStation remote control, and the THX spatial audio app, crucial for 3D sound simulation, is not available for updates on the Google Store. I have encountered performance lag during Android games and observed excessive fan noise, even when the device is not in use. Also the device restricts me from setting up apps on the SD card, allowing only the installation of apps on its internal memory. This limitation hinders the flexibility and storage capacity, and it is crucial for Razer to address and resolve this issue to enhance the overall user experience.‏These issues significantly impact the overall experience, leading me to question why Razer doesn't priorit

20827
leetSpanishGraytoday618
6 hours ago
X
xxNicolasxx59Insider Mini
asked in Razer Support
Razer DeathAdder V3 Pro

hello yesterday I bought a Razer DeathAdder V3 Pro and there was no USB bluetooth

21
FiszPL
Vanguard
6 hours ago

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