Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 43,077 Threads
  • 61,722 Replies
43077 Threads
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

239534
bayCatawbaawesome183
22 hours ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

15650
Razer.Speedcr0ss
5 months ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

75880
FiszPL
Vanguard
10 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

15390
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

30840
dekades
1 year ago
V
ventureLavenderBlush830Insider Mini
asked in Razer Support
New Razer Blackwidow v4 typing repeating issue

All the keys are repeating sporadically when I type. Sometimes it has no response when depressed, such as the arrow keys or punctuation keys. I have to spend a lot of time checkingg the spelling and missing letters.If there is any typo here it is because I gogt fed uup on correction.

21155125
TheOnlyBS
3 minutes ago
P
Praise12Insider Mini
posted in Razer Support
Code replacement

  I mistakenly scratched out my pin. Pls any suggestion, on how to recover the pin...i have submitted my tickets and i have my reference number already please help me..... 

30
P
19 minutes ago
T
THE-BYE-BYE-MANInsider Mini
asked in Razer Support
Razer BLACKSHARK v2 x already registered by another account. i can't get activation code

Hello! Recently, I bought the Razer Blackshark V2 X but I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

497
Razer.Aero
33 minutes ago
Idontknowchichi
IdontknowchichiInsider Mini
asked in Razer Support
address

When I buy the product and I made sure to include my apartment number when ordering, but after I ordered and received the confirmation email, the apt. Number isn’t included in the shipping or billing info, so I’m worried it might not be getting shipped to my apartment. Does anyone know it’s gonna still ship to the address that I fill in

81
Razer.Aero
42 minutes ago
Neuroxcx1
Neuroxcx1Insider Mini
asked in Razer Support
razer kraken v3 pro firmware update dont work

the firmware doesn't work, I've tried everything and also several attempts connecting and disconnecting the dongle but I still get that message that I have to try again 

10
Neuroxcx1
1 hour ago
Z
Zixer9909Insider Mini
asked in Razer Support
Huntsman Elite wrist rest "electrocutes" me + volume wheel almost doesn't work

This is the same issue as: Very annoying, a little sad to see from a 300$+ Premium product..Any fixes, although this seems like a design flaw?

10
Z
1 hour ago
P
prohuydayInsider Mini
posted in Razer Support
Lost usb and dongle

Hello guy, i lost the usb and the dongle of DA V2 pro, how can i get 1 new and pair :(, im in vietnam, thanks for help

10
P
2 hours ago
FaluRedIOLITEbuzz302
FaluRedIOLITEbuzz302Insider Mini
asked in Razer Support
Changing Phone Number

Hello i just bought 500 razer golds but i cant spend them because of my phone number was expired and i just got new one i want to change my phone number

392
Razer.Aero
3 hours ago
K
KimoyoInsider Mini
posted in Razer Support
I lost my phone that it has my old phone number and i couldn't use the authenticator. Please help.

I relog in my razer account, and i put razer gold in it little did i know that the number i put in there 2 years ago i remember that my phone was stolen and the number was in there. so i needed help. 

51
Razer.Aero
3 hours ago
aeroMediumRubyconnect297
aeroMediumRubyconnect297Insider Mini
asked in Razer Support
not able to purchase uc

am unable to purchase UC with Razer golds and when the verification page come then it show "sorry an unexpected error can't send sms please try again later".

60
aeroMediumRubyconnect297
4 hours ago
C
CrythornInsider Mini
asked in Razer Support
Blackwidow V3 pro no S/N for returns

I brought a Blackwidow V PRO on amazon in march 2023,  the battery died and now it has fully died even with the cable connected (tried on 2 pcs)Amazon say its razers problem to fix, but razer wants a S/N…. there isnt a S/n on the keyboards underside, and the P/no is a gray box too!Where can i find the S/n to try help get my keyboard fixed/replaced as its only a year old!

71
FiszPL
Vanguard
4 hours ago
S
sktforever123Insider Mini
posted in Razer Support
No more Halloween sale on Razer(Kr) website?

I bought Huntsman mini and Firefly V2 on Razer Korea website on the first day of sale(Oct/7). I was planning to buy gigantus v2 3xl AS WELL which was on 20% sale but today I came into website and found that all of the Halloween offers are gone……. Is it just a website issue or the Halloween sale canceled in Korea?

432
TomeeHard
6 hours ago
quickRUBYRoseBonbon242
quickRUBYRoseBonbon242Insider Mini
asked in Razer Support
refund please please or reissue razor cards from Amazon

Please I purchased 3 razor cards that wouldn't redeem from Amazon.Please please can you release the block from me. It says blocked from provider and give me a refund or reissue the cards please for my grandkids.25.00, $100.00  $25.00 

161
F
6 hours ago
Z
ZyadAlamriInsider Mini
asked in Razer Support
i need help

Do the blackshark eq settings save to use on ps5? Or do they save for pc only like corsairs?

10
Z
7 hours ago
T
trendbuzzLightKhaki256Insider Mini
asked in Razer Support
Razer Wolverine V3 Pro and Naga V2 Hyperspeed Interfering

So I last week I bought a Wolverine V3 and loved it for fighting games. But I also love MMOs so I thought I’ll the Naga 2 Hyperspeed. I initially had them both connected with their dongles that they came with but it turns out if I have both of them plugged in at the same time, they interfere with each other: when using the mouse, the cursor freezes and jumps around the screen, and when using the controller, it freezes or has a mind of its own. This happens every 2/3 minutes of gameplay. The solution was to either put the mouse into wireless mode (which I don’t like because the latency is horrible), or to unplug the controller while not using it. I haven’ tried connecting the controller through Bluetooth or cable but I imagine it will fix it. Anyone else has this issue? Is Razer aware about this problem? 

181
Razer.Aero
8 hours ago
L
Leslik666Insider Mini
asked in Razer Support
Scroll wheel on Naga Trinity

I have an issue with a recently purchased Naga Trinity mouse. I’ve owned a trinity for roughly 6 years and over time it the buttons started to misbehave. Not by much but I thought it was time to buy a new one as it was looking a well used.When the new one arrived all was well for about a week or two. Then the scroll wheel started to stiffen up to the point where it was hard work to scroll at all. Not comfortable for the finger and certainly not something  I could put up with. So as it was only a few weeks old I returned it as faulty and bought a third one.Again after about a week or two this mouse also started to be difficult to scroll. Baffling as my 6  year old one still scrolls perfectly.If I return this one also how could I be sure that the fourth wont also have the same issue. I’ve seen various people discuss this issue as affecting the Trinity but for it to happen while it’s less than a month old seems odd.Any suggestions welcome.

532
R
9 hours ago
Wengegeofuture298
Wengegeofuture298Insider Mini
asked in Razer Support
PLEASE HELP T_T

Um…. How can I change my phone number when I lost my phone and it only gets the authentication on the phone…. can I still be able to change it? 

30
Wengegeofuture298
10 hours ago
A
AzygousWolfInsider Mini
asked in Razer Support
Razer Blackshark V2 X 3.5 Jack not detected by PC or 7.1 Software

The device settings doesn’t show the 7.1 headphones as an option.The only options for sound output areSpeakers (2-Realtek(R) Audio) andHeadphones (2-Realtek(R) Audio)Neither of these work for the 7.1 software.Additionally the headphones sound awful, just woefully inadequate, there is no substance to the sound like the Bass, Mid, and Treble have all been turned right down to zero

40
A
10 hours ago
ivakata
ivakataInsider Mini
asked in Razer Support
Product already registered

I have a problem with my Razer Blackshark V2 X headset. I went to Razer's site and tried to register my product but when i was ready and clicked "add” it said "This product is already registered” I havent registered it i just bought it.

111
FiszPL
Vanguard
10 hours ago
J
jeymertormosInsider Mini
asked in Razer Support
Please send me a new activation code.

Good night. Make the purchase of these headphones, and the time to remove the code protector was annoyed part of the code and I can not activate. Please send me a new activation code.Best regards.Jeymer.

101
FiszPL
Vanguard
10 hours ago

Badges

View More
CookiesCookie settings