Razer Support

How can I get a replacement dongle? Don’t mind paying if it is required since I lost it and doubt that falls under warranty.

perdi mi dispositivo de autenticación y mis códigos de respaldo, porfavor ayuda

When i got my razer viper v4 pro i opened it and plugged it in to try it, but then i realized the right click wasnt working and i couldnt do anything to fix it, please help me out razer, this mouse is brand new and i need help fixing the right click.

Olá, equipe Razer Gold!Não tenho mais acesso ao número de telefone cadastrado na minha conta. Gostaria de solicitar a alteração para um novo número.Não consigo receber o código de verificação no número antigo.Poderiam me ajudar a atualizar meu telefone, por favor?Obrigado!

Hello Razer team, I have an issue: I made a payment, but it doesn't show up in my balance yet, and the transaction is marked as "failed"—however, the payment was processed by my bank. What should I do? 

Hi, I LOVE this headset, but lately the battery life has jumped off a bridge, i always charged them overnight and they never gave out on me even when i was grinding for 24hs or more. Now they can only function for give or take 10 hours and the synapse data on battery level goes crazy, ive already had the battery itself swapped out but it didnt help.

Hi everyone,I'm experiencing an extremely frustrating issue with my Razer Kiyo Pro (RZ19-0364), and I'm hoping someone from the Razer support or engineering team can help.I'm using Windows 11 Pro N with Razer Synapse 3.The problem:Whenever I try to enable the camera preview in Synapse, the camera's white LED turns on for a split second, immediately turns off, and Synapse displays:"Camera is currently in use by another application."The problem is that no other application is actually using the camera.The camera works in OBS Studio and Discord, but Synapse Preview fails approximately 90% of the time. Occasionally, it starts working randomly, without me changing anything.What I've already tried: Different USB cables and ports, including USB 10 Gbps. Closing every application that could access the camera. Restarting Windows and Synapse multiple times. Removing inactive camera entries in Device Manager. Restarting the camera through PnPUtil. Checking camera permissions and Windows

Hello, I would like to ask if it is still possible to obtain an AM5 bracket for the Hanbo 360. It was purchased in 2022. I am a big fan of Razer products and would really prefer not to have to stop using my Hanbo AIO.I read that it’s possible to provide one's details in a thread here, but that feels like a bit too much personal information to share in a public post.can i pm the information to offical stuff or make a ticket?

So I’ve come from a SteelSeries Arctis Nova pro Wired headset where I couldn’t keep it on max volume because I felt it would burst my eardrums to this where I feel like I’m getting 75% of the max volume compared to what I’m used to?I play via the dongle with these settings:ANC: OffEqualizer: Apex Legends profile.Bluetooth Gaming Mode: OnUltra Low Latency (2.4 GHz mode): On. Is this some ‘European Volume Limit’ thing because I feel like this thing surely should be able to get much louder than this?Even plugged in via USB wired and the volume is lower.

Hello Razer Support, I own two Razer Viper V3 Pro mice. One of them was purchased second-hand and unfortunately came without its original wireless dongle. I would like to know if I can purchase a replacement dongle compatible with this specific mouse. I can provide the serial number and proof of purchase if needed. Thank you for your help.

Hello Razer Support Team,I am using a Razer BlackShark V2 X headset with my MSI Thin GF63 12VE -082XTR laptop.I am experiencing serious problems when using the Razer 7.1 Surround Sound application. While listening to music or using my headset, the audio frequently stutters, pops, and crackles. Sometimes my computer also freezes or becomes unresponsive.These problems seem to occur when the Razer 7.1 Surround Sound software is enabled. I am considering uninstalling or disabling the software because it negatively affects my computer's performance and audio experience.Could you please help me identify the cause of this issue and provide a solution? I would also like to know whether there is a compatible driver or software update for my headset and laptop.Thank you for your assistance.Best regards

Hey, I’m looking to get a replacement faceplate, can anyone help with this

Device / software- Razer Pro Click V2 Vertical Edition (PID 0x00C7 / productId 199)- Razer Synapse 4.0.827 (RazerAppEngine app-4.0.827), Windows 11 Home 24H2 (build 26200)ProblemMy mouse DPI is set to a custom value in the Default App Profile (1800). Whenever Synapse auto-switches to an App Profile I created myself (e.g. for vivaldi.exe or explorer.exe), the mouse DPI jumps to 1600. When it switches back, the DPI returns to my custom value. The same happens with every other app profile that I added myself.Apps that only use Razer's pre-installed profiles (Chrome, Teams, Office, Adobe) do not cause the jump.What I found (from the Synapse logs in %LOCALAPPDATA%\Razer\RazerAppEngine\User Data\Logs)- Every App Profile I created contains a dpiStages block with the factory defaults: stages 400/800/1600/3200/6400, "active":3, "enable":false. Stage 3 is 1600, which matches the jump.- Razer's pre-installed profiles and the Default App Profile contain no dpiStages block, and they do not cause a

I have a Razer BASILISK V3 35K gaming mouse. I have bound left click to " mouse sensitivity DPI " and now have no function other than mouse sensitivity, . I have no "left-click functionality at all.  Cannot double left-click to open apps, no left click drag, ,.....so on .any help appreciated.

I know there’s a ton of threads about this, but the usual fixes did not work for me. Running as admin, unzipping with 7zip and running the exe inside of the installer, windows update, etc… I fixed it, so I’m making this thread with another solution. Using procmon (sysinternals) I could see that it was trying to access a windows path.[3221225506] CreateFile | C:\Windows\Installer\Razer\Installer2 Desired Access: Read Data/List Directory Disposition: Create → STATUS_OBJECT_PATH_NOT_FOUND[3221225530] CreateFile | C:\Windows\Installer\Razer\Installer2\RazerInstaller.exe Desired Access: Generic Write Disposition: OverwriteIf → STATUS_OBJECT_NAME_NOT_FOUND I first tried to make the directory using an admin command prompt and this command: mkdir "C:\Windows\Installer\Razer\Installer2"But it said access is denied. So, we must reset the permissions on the folder. In the same elevated command prompt, run this command to fix the permissions:icacls "C:\Windows\Installer" /reset /T /C(/T — applies

Eu criei esse perfil aqui só pra ver se consigo resolver meu id principal. @leuzinpvp esta vinculado a um email que foi roubado pois cai num golpe. estou no programa razer creators e não tenho mais acesso a conta.. 

Hey i own a Razere Naga V2 Pro and use Synapse for Windows - V4.0. [removed by moderator] .I use a profile for my main game World of Warcraft. Sometimes, randomly it seems, the profile switches all by itself? When this happens i quickly flip the mouse over and push the profile swithing button to switch it back.What is causing this to happen constantly?Ant advice or help would be greatly appreciated.Thanks-chris

When I go to listent to music or audio for videos through bluetooth it continaully pauses at like 3 seconds of video played you go and start it up again and pauses again. If i listen with it attached via usb c it does not do this please help!