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  • 60,355 Replies
42045 Threads
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

24
19nick64
5 days ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

0
Razer.Speedcr0ss
4 months ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

0
FiszPL
Vanguard
8 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

0
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

0
dekades
1 year ago
kinstar44
kinstar44Insider Mini
asked in Razer Support
Kiyo Pro mic volume too low

Hi, the Kiyo Pro’s image quality is good, but when it comes to microphone input volume, it never exceeds 16% of total volume. I’ve tried all the methods I searched on the internet and seems like I am not the only one having this problem, but I never saw Razer provide a satisfactory solution。 Is it possible that a microphone input boost can be added to the Synapse setting? 

25
Tangerinebizlink580
36 minutes ago
A
aitekeInsider Mini
asked in Razer Support
I'm trying to register my new product, but it says it's already registered!

I'm trying to register my new product, but it says it's already registered!Serial number: HN2121D13400269I am ready to provide documents confirming the purchase

1
FiszPL
Vanguard
59 minutes ago
AztecGoldsharesmart715
AztecGoldsharesmart715Insider Mini
asked in Razer Support
how to know if your headset is orginal or fake

how to know if ur razer blackshark v2 pro orginal or fake like what are the signs that its fake or orginal?

1
FiszPL
Vanguard
1 hour ago
J
Jaja17Insider Mini
asked in Razer Support
mobile number change

i lost my mobile phone and i cant change my mobile number..pls help me..

0
J
2 hours ago
kaption123
kaption123Insider
asked in Razer Support
wolverine v3 pro works great on pc but synapse support??

So wolverine v3 pro seem to be working well on steam games.  But why is it not getting detected in synapse.  wondering if its just me or others.  Also razer chroma v2 controllers would also be great to see supported. With firmware on website.  still waiting for my thunderbolt 5 laptop depressing.    Jeff Martinrazer.com Canada owner.  

1
Razer.sushi.boi
2 hours ago
parkBlueGraybest871
parkBlueGraybest871Insider Mini
asked in Razer Support
Razer Blade 17 2022 Screen Issus

Hello everyone  I've a little issu with my Razer Blade 17 2022.The screen is 1/4 see-through grey after an update. So I reset all the system but with no result.Any idea off why?Thanks for your help 🙂Have a nice day.

0
parkBlueGraybest871
2 hours ago
R
ryan4371Insider Mini
asked in Razer Support
Razer Gold Invalid PIN code on two cards from Best Buy

I purchased two razer gold card (each $500) from Best Buy in the store. I receive an “Ivalid PIN code” message for both and to contact Customer Support with PIN proof of purchase. I went back to the same store and they scanned it three separate times and showed me that it was “ACTIVE.” Still, not working. I put in a ticket with proof of purchase, error message, and picture of the two cards, and have heard nothing.   Has this ever happened to anyone? Can someone advise? Thank you! 

1
FiszPL
Vanguard
3 hours ago
S
SkylarngelInsider Mini
asked in Razer Support
Attempt to Top-Up with Razer Gold Failed. "There was an unexpected error. Please reload the page and try again"

Hi all, I'm trying to top-up oneiric shards in Honkai Star Rail with Razer Gold but I'm unable to do so as I encounter this "There was an unexpected error. Please reload the page and try again" issue at the 2-FA page when completing the payment.  I noticed a lot of people are experiencing the same issue too, any luck with your progress? I'd appreciate some help here :( I tried using backup codes, but unfortunately I also need to go through the 2-FA page and its not working. 

1
S
4 hours ago
M
MaxHitZInsider Mini
asked in Razer Support
synapse profiles gone 2.0

boot pc, now takes30 seconds to sync synapse 2.0 (usually 1 or 2 secs tops) probly because it cant synchroniseclearly not syncing at allprofiles ALL GONE.. just 10 years worth edit!!!New account/profile created (so theres no conflict) 5 macros created and savedsurprise surprise….. instant access to saved profile and restoration. old profile on 10 year account inaccessible….  WHAT?  removed old accounts????

0
M
4 hours ago
L
LuisM12Insider Mini
asked in Razer Support
Is Deathadder V2 X Hyperspeed compatible with rechargeable batteries?

I’m about to buy a Deathadder V2 X Hyperspeed and it supports alkaline and lithium batteries, but does it support NiMH rechargeable batteries like Toshiba 2600 and Eneloop Pro?Thanks

1
FiszPL
Vanguard
4 hours ago
O
Once.NateInsider Mini
posted in Razer Support
minor solution to Tartarus diagonal movement problem

If you are running into issues where you are unable to move diagonally with the Tartarus d-pad-stick thing, the problem happens when you change the usage from the 4-way to 8 in Synapse. Not sure why it does this, and maybe Razer can get it figured out, but if your diagonal option doesn’t work, like trying to press W and A, or S and D, save your settings in the 4-way option and restart your computer. When your computer comes back on, it should be working normally. You can still change the buttons, like from WASD to the arrows, or whatever you want, but AS SOON AS YOU CHANGE IT FROM 4 TO 8 DIRECTION, even if you change it back, it will cease to work and you have to restart your computer.Hope this helps!

3
V
4 hours ago
buzzPaleGoldenrodzone291
buzzPaleGoldenrodzone291Insider Mini
asked in Razer Support
Can't use controller on Huntsman V3 pro

Yesterday, I bought a Razer Huntsman V3 Pro, and everything was going great until I tried to use a controller. I quickly realized that no matter what I did, no game detected my inputs. Once I closed Synapse and restarted, the issue went away. The only issue with this is that I then lose all my RGB customization on my keyboard. Is there any way I can get controllers to work with Synapse? Is there something super obvious I'm just missing? I find it really weird that a $250 keyboard just voids out all controller support. I looked this up online and found absolutely nothing, which brings me here.

1
X
4 hours ago
el3mentry
el3mentryInsider Mini
asked in Razer Support
Razer Synapse causing my PC to crash when a game opens.

I have two Razer products - Razer Huntsman Keyboard, Razer Blackshark V2. So, I need Razer Synapse installed for the product drivers that comes with it.Everything works as usual, but when I open a game, withing a couple of minutes my PC crashes. First, the signal stops going to the monitor, then every application stops responding and then it stays like that.After restart, I open the game again but this time, I keep on playing and nothing happens.The way I deduced that, Synapse was causing this was by uninstalling it. After the removal of Synapse, I tried opening and playing different games for 3 days and my PC did not crash once.How do I fix this issue?OS: Windows 11

8
C
4 hours ago
VanillaMARCASITEquick875
VanillaMARCASITEquick875Insider Mini
asked in Razer Support
Can't play rocket league with Huntsman v3 Pro TKL

Ever since I’ve set up my hunstman v3 pro, whenever I load up rocket league it assumes my keyboard is player 1 controller, and when I actually try to play with my real controller it splits my screen as if there are two controllers connected, my keyboard and my xbox controller, I havent been able to play and heavily considering returning the keyboard.

1
X
4 hours ago
Ceruleantoolscool553
Ceruleantoolscool553Insider Mini
posted in Razer Support
Razer Hammerhead Pro V2 PC Mic problem

i used the same earphone on my pc yeah razer hammer head pro v2 ofc, i used usb adapter to jack coz i cannot use my jack in my pc, but before i move my pc from my older house to a new house the mic is still working but after i move it to a new house then i try again it can’t work, disclaimer i have 2 razer hammer head pro v2 i used the different earphone when i’m in the old house and the new house but rn i just have 1 earphone that mic cannot working, i already try it in my mobile phone and it work, but when i try it to my pc it doesn’t work at all and all i hear it just electrical sound

3
RifleGreencoolAMBER362
5 hours ago
C
Chil_Player99Insider Mini
asked in Razer Support
birthday promo code doesn’t work

I was sent a discount code of €20 for my birthday. This code is valid until September 30th and on purchases of at least €100, it must be entered at checkout, but when I go to enter it it says that it is not valid. What should I do? help. The sentence in red that tells me is: "We are sorry, it is not possible to apply this promotion", the item in question is a razer seiren v3chroma

1
Razer.sushi.boi
5 hours ago
M
MessyourhairInsider Mini
asked in Razer Support
Razer Blade 15 Back Cover Screws

I can’t find the support team’s email address. I want to contact them to get replacement screws for the back cover of my razer blase base model 2020 (RZ09-03286E22). I couldn’t find the right screws where I live. Please help.

1
Razer.sushi.boi
6 hours ago
M
mohammad281hInsider Mini
asked in Razer Support
7.1 Surround Sound Code

Hello. I´m trying to register my blackshark v2 x headset but when I load all the information required a pop up saying that my product has already been registered surprised me, as I definitely had not registered my product. I cannot contact razer support, does anyone know how to contact them on this matter?

1
Razer.sushi.boi
6 hours ago
JeffBos1979
JeffBos1979Insider Mini
asked in Razer Support
Need to change old phone number

I can't do any transaction due to old phone number and I already lost my phone. I need to change new phone number and I don't have 2 authenticator so really headaches with this system. Help me to solve the problem please 

1
20Auds03
6 hours ago
luquinhasfelipe
luquinhasfelipeInsider Mini
asked in Razer Support
Registe do blackshark v2 x

I want to register the product but I can't because it is already registered. How do I do this? 

1
Razer.sushi.boi
6 hours ago

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