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30060 Threads

dekades
dekadesCommunity Cowboy
posted in Razer Support

[SUPPORT UPDATE] Razer Phone 1 & 2 Live Support Discontinued

Insiders, Razer Support will no longer provide agent/live support for Razer Phones (1 & 2). Insider will continue to encourage community support for Razer Phones moving forward and you can always visit the official Razer Support pages for any additional information. https://mysupport.razer.com/app/answers/detail/a_id/3758 https://mysupport.razer.com/app/answers/detail/a_id/3759

0
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Videos on Razer Peripheral support

How to troubleshoot and resolve headset microphone issues How to clean a Razer mechanical or optical keyboard

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dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Videos on Razer Blade system support

How to keep the Razer Blade at optimal temperature while gaming How to adjust the display refresh rate on the Razer Blade How to resolve BSOD error on a Razer Blade How to create and use a system recovery stick How to troubleshoot a malfunctioning mic on the Razer Blade How to fix a flickering or flashing screen on the Razer Blade https://youtu.be/-p4DxeZ8AoY?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade the storage capacity on the Razer Blade https://youtu.be/52oYxR3-gC8?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade RAM on the Razer Blade https://youtu.be/G99csMxBepQ?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade if it does not turn on immediately after sleep or hibernate https://youtu.be/iJMx0KW5A30?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the network adapter is not detected https://youtu.be/jz70lKkZP1A?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the camera is not detected

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dekades
1 year ago
kinstar44
kinstar44Insider Mini
asked in Razer Support

Kiyo Pro mic volume too low

Hi, the Kiyo Pro’s image quality is good, but when it comes to microphone input volume, it never exceeds 16% of total volume. I’ve tried all the methods I searched on the internet and seems like I am not the only one having this problem, but I never saw Razer provide a satisfactory solution。 Is it possible that a microphone input boost can be added to the Synapse setting? 

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kinstar44
1 hour ago
J
JoeisyourheroInsider Mini
posted in Razer Support

C:\Program Files (x86)\Razer\Razer Cortex Dir Installation

Greetings;  I just want to verify with the community, that after a Fresh installation of razer cortex - there should be ‘MicrosoftEdgeWebview2Setup.exe’ inside of the directory. in my case ‘C:\Program Files (x86)\Razer\Razer Cortex Dir Installation’  Can never be too careful; only asking because the digital signatures have unknown dates…  

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Michelle-RazerCortexPC
1 hour ago
J
JosharkInsider
asked in Razer Support

Cortex won't launch games any more

I’ve used Cortex to launch games, but a while back it just stopped working.  I’ve uninstalled it and reinstalled, but that didn’t help.  Any idea as to what I can do next? I’ve also had issues with Synapse where it caused lagging on my computer so I uninstalled it, but this is getting annoying.   

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Michelle-RazerCortexPC
1 hour ago
N
nicholaswqsInsider Mini
posted in Razer Support

Razer Gold Pending Gold Purchase

The Customer Services is blatantly useless , beating around the bushes and smokes bomb . Can’t reverse the transaction yet can’t get it through due to NO REASONS. All documentations , Transaction Numbers and Reference Numbers have been provided , yet can’t get simple transaction through. Turnaround time is 2-3 Days , as im rushing for an event . I find this very ridiculous to hold the money without very concrete reasoning. 

4
Razer.Zionzedd
5 hours ago
CoolGreybyteTIGERSEYE426
CoolGreybyteTIGERSEYE426Insider Mini
asked in Razer Support

Razer Blade 15 2021- Touchscreen Driver

My laptop touch screen (Razer 15 Advanced 2021 3080 4K OLED TouchScreen) has stopped working. The display works but the touch screen does not show up and it seems like a driver issue.Does anyone else have the drivers for the 4K OLED 60hz touch screen from the 2021 model?Razer Blade 15” Advanced (2021) | RZ09-0409CI would really appreciate it if someone could give me a download link.

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CoolGreybyteTIGERSEYE426
5 hours ago
O
OrellioInsider Mini
asked in Razer Support

Hammerhead only one earbud pairing

Hey, I bought the Razer Hammerhead True Wireless ( brandnew earphones) and the left one doesn't turn on... I've tried putting it inside the box, closing and waiting for five seconds how I'm supposed to do, but nothing happens. Only the right one connects. Even when I try to pair them manually the problem is there. What can I do? They are brand new! Orell Amann

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O
7 hours ago
E
Enisguler191Insider Mini
asked in Razer Support

How can I find Deatheadder Essential Plastic Cover Shell?

Hi guys, I accidently broke the Razer Shell, how can I find new one? 

0
E
7 hours ago
PurpleNavysharpbyte946
PurpleNavysharpbyte946Insider Mini
asked in Razer Support

Razer Wolverine v2 not recognized by PS Remote Play

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

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PurpleNavysharpbyte946
7 hours ago
Halaybestegg949
Halaybestegg949Insider Mini
asked in Razer Support

Razer Kraken Ultimate Disconnect And Reconnects constantly

Hi.Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well… Im so done whith this and i cant find a solution anywere. Please  any help given will be apreciate. Thank You so much 

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M
8 hours ago
D
dasmavenInsider Mini
asked in Razer Support

RMA : RZC-1419115

It’s been 19 days since my barely 2 months old razer blade 14 3070 Ti is at the service center. Can please anyone at Razer support please uphold the proudly displayed claim of 3 business day in warranty repairs/replacements. This is no way to treat your customers.

2
D
8 hours ago
ParisGreendailyweb362
ParisGreendailyweb362Insider Mini
asked in Razer Support

THX spacial audio not working with kraken tournament edition.

Have had Kraken TEs for about 2 years now, never figured out how to get THX surround sound to work. I’ve got windows 11 and I’ve recently tried getting THX to work with no success. I’ve followed youtube videos from razer, tried repairing the app, but i simply cannot get the audio (THX spacial - synapse) option to work, or even play on my headphones. Seeing as there are many such posts with replies from razer themselves where people STILL haven’t found a fix, i’d like to try out my luck here.  (Razer audio controller - chat) has always worked normally, with no issues. My expectations are pretty low here, but if anyone has any suggestions, im open to trying anything.

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ParisGreendailyweb362
9 hours ago
CornellRedradiocamp565
CornellRedradiocamp565Insider Mini
asked in Razer Support

Support in other countries

If I purchase a Razer Blade in the US, can I still get support and do RMAs in Germany? Or do I have to ship the entire laptop back to the US?

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CornellRedradiocamp565
10 hours ago
O
onurmehmedInsider Mini
asked in Razer Support

Thermal Paste

Hello, I'm going to do a thermal paste replacement for my laptop, I own Razer Blade Pro 17 -  2022. May I know what brand and model of thermal paste Razer uses in its products, I want to continue using the same product.

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O
10 hours ago
F
frontUmberhome548Insider Mini
asked in Razer Support

Cannot boot from USB

I am trying to boot from USB and it is stuck.I select the option to boot to ubuntu. The fan goes crazy and nothing else happens. I have tired multiple USBs that have worked on other machines.   

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F
11 hours ago
Black0n1120
Black0n1120Insider Mini
asked in Razer Support

Where to find my product number at Razer Kraken x lite?

I lost my Krakejn x lite box/package, and i can’t find the product number at it. I know where to find the serial number, but not the product one.If i ask for the support, can they give it to me? 

0
Black0n1120
11 hours ago
J
JosharkInsider
asked in Razer Support

Terrible lagging all of a sudden on Razer Blade 15

All of a sudden my Razer Blade 15 is lagging horribly on games I’ve played on it in the past with no issues  (Witcher 3 and Cyberpunk).  I’m on Windows 10.  The issue has been happening on and off for a while but now it’s constant.   I don’t even know what information I’m supposed to post here or where to start.   

2
J
11 hours ago
quickSlateBlueTOPAZ795
quickSlateBlueTOPAZ795Insider Mini
asked in Razer Support

Can't get 7.1 sound code for BlackShark V2 x

In a box with those headphones was NO CODE, only QR-code link to 7.1 sound app.REGISTERED my  blackshark v2 x on razer site and when i try to enter the serial number on page, where you suppose to get a code it’s says “register your device”. And it’s a loop, no matter how many times i’ve tried still same. Product registered, can’t get a code. Here’s screenshot 

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X
12 hours ago
leesh1001
leesh1001Insider Mini
asked in Razer Support

what the purpose of on board memory

while the software is  closed  you couldn’t use your saved profiles  till you relaunch the synaps ? LULfor example my scr lk I change it to launching the synaps software “ on board memory “ if I closed the synaps I couldn’t launch it while using on board memoyand on my naga pro v2 I can’t even save or use any profile but the default“ and don’t tell my to change the product I choose what I prefer not what you tell me to “ you promoted that you could use on board memory and there is switch for that purpose “ profile  button on the bottom of  the  mouseand there is third problem when I switch my naga pro v2 to bluetooth mode for other device and switch back to 2.4hz I couldn’t use synaps till I closed and relaunch it again  

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leesh1001
12 hours ago
F
finral11Insider Mini
asked in Razer Support

Upgrading Razer Blade 15 (2019) SSD issue

I am currently trying to upgrade my Razer Blade 15 (Base model 2019) ssd but I’m running into an issue. The upgrade is the Samsung PM9A1 PCIe Gen 4 2TB ssd. I installed it onto the laptop but when I turn on the laptop and press F12 to access the boot menu the keyboard doesn’t work therefore I can’t get to the boot menu to reinstall Windows. None of the other buttons work either but when I put back the original ssd the keyboard works fine. Anyone know what the problem might be?

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F
13 hours ago
G
GujjurajaInsider Mini
asked in Razer Support

THX Spacial Not working on Kraken Tournament Edition

Hi I have a Kraken Tournament Edition Headphones and until the release of the THX Spacial Audio App my headphones worked with THX. Now all of a sudden it has stopped. I downloaded the app and it asks for activation code so when i tried to activiate it with a serial it shows me an error “ Your Razer device is not eligible to receive a 7.1 Surround Sound activation code. “.Can anyone please help out with what needs to be done.Thank you 

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G
13 hours ago
A
anto12345678910Insider Mini
posted in Razer Support

non ho ricevuto il codice

no ho ricevuto il mio codice di attivazione del surround 7.1 come faccio a recuperarlo???

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A
13 hours ago
C
CeriDaviesInsider Mini
asked in Razer Support

Left Arrow starts macro recording all the time

When I hit the right arrow key, while working, the Razer Synapse starts macro recording, this is while I’m  not using Razer.  Like typing in my terminal, and while Razer Synapse is closed, so all the time.  The key is not showing up as mapped or anything, I’m not aware of the left key being assigned to this start macro recording, so I can’t figure out how to turn this “feature” off.   Help please. I hit the right arrow key all the time, especially typing in my Powershell terminal.   Please tell me how to disable the rightArrow behavior It started while I was setting up a fairly complex macro.  By the time it was finished and I had the macro working. This probem had started occurring.  (The macro was assigned to fn-upArrow). I have a BlackWidow LIte

0
C
14 hours ago
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