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  • 61,320 Replies
42743 Threads
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

32
B
17 hours ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

0
Razer.Speedcr0ss
5 months ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

0
FiszPL
Vanguard
9 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

0
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

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dekades
1 year ago
T
TyniteInsider Mini
asked in Razer Support
Deathadder v3 pro dongle stopped working

hello. i have razer Razer DeathAdder V3 Pro once i tried to plug dongle in my mac mouse worked for a short time then stopped working i plugged back to my pc and dongle doesnt work anymore. mouse with wire is working but cant dongle get to workin and not connecting to my pc.

0
T
1 hour ago
R
Razgriz383Insider Mini
asked in Razer Support
Kraken V3 Pro slider holders have cracked

My Kraken has had the plastic tabs over the band adjustments slowly crack down the middle over weeks of just putting them on and taking them off (with both hands) until one side essentially exploded and now the head set is in two pieces attached by a wire. Now after being told it would be replaced, Support is saying this is normal wear and tear and/or my fault for damaging it. I’ve seen multiple users with the same exact type of damage and I guess we all happened to damage them identically and it can’t possibly be the design to blame. So the expectation for a 200$ headset is that it is going to disassemble itself after a year or two from just being put on your head?

6
X
2 hours ago
LeFluffySquirrel
LeFluffySquirrelInsider Mini
asked in Razer Support
Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3

12
A
2 hours ago
IOLITEfirstHanPurple372
IOLITEfirstHanPurple372Insider Mini
asked in Razer Support
Blade 15 2018 RZ09-02386E92 battery replacement

Hi, I’m looking for a replacement battery since my old battery has been swollen.Where should I find a replacement battery? which model should I buy? There are a lot of batteries for RZ09-02386E91 but not 6E92, so I wasn’t sure if they are compatible with mine or not. I have tried with a battery from Amazon, but it didn’t fit.

0
IOLITEfirstHanPurple372
3 hours ago
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Matty_zwolInsider Mini
asked in Razer Support
How do i remove Wireless Power Saving?

My Macro stops working once my wireless power saving gets enabled so I cannot afk in games. So is there anyway I can remove the Wireless Power Saving??

3
RCN_Djllama
Vanguard
3 hours ago
Claretportalclassic129
Claretportalclassic129Insider Mini
asked in Razer Support
Razer Viper Ultimate keeps disconnecting

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

22
I
3 hours ago
Duudeman
DuudemanInsider Mini
asked in Razer Support
Razer Blackshark V2 pro 2023 keeps disconnecting

2 month old Razer Blackshark v2 pro (2023) keeps randomly disconnecting and reconnecting. Please help. I see other threads where a private message was suggested by support to troubleshoot. Please help. The distance between dongle and headset is right next to me. (My comp is on top of my desk). Also the firmware is up to date.

0
Duudeman
3 hours ago
AspidArt
AspidArtInsider Mini
posted in Razer Support
Razer Synnapse 4 vs Razer Chroma RGB controller

Hi, I recently tried upgrading from Razer Synnapse 3 to 4 and though it’s frustrating that it doesn’t automatically import settings one from another, that’s… fine.The problem is that on Synnapse 4 only 5 headers are identified, even though all 6 are populated. I tried reinstalling the software several times and even physically disconnected and reconnected the “missing” header, but it still won’t work.So deleted Synnapse 4 and went back to 3 where it all works.Hope this will be fixed soon.

0
AspidArt
4 hours ago
Z
ZooXoRInsider Mini
asked in Razer Support
Clé Activation 7.1 surround sound

Bonjour,Voila je possède mon casque Razer kraken x Depuis 2 ans je viens seulement de m’apercevoir qu'il y a un logiciel 7.1 sound malheureusement je n’arrive pas a activiez ma clé d’activation car il me dit que le code licence n’est pas valable Je ne sais pas comment faire ( Je ne possède plus la boite du casque )  Merci d’avance bonne journée 

3
Frenchinesquik
5 hours ago
markado09
markado09Insider Mini
asked in Razer Support
Lost phone

Can someone help me it's been 3 days costumer service not replying Help razer id authenticator lost i dont have mobile number is lost, can reset my account authenticator and add new mobile number? thanks you.

0
markado09
5 hours ago
K
KnellGrieverInsider Mini
asked in Razer Support
WIRELESS POWER SAVING for mice

is there a slightest chance that razer will allow this feature can be toggled/turn off?it is really frustrating that when the mouse enters sleep mode the macro assigned to it also stops.at least add feature on synapse to turn off the auto-sleep mode for wireless mice or if you guys cant or wont, make the macro continue its function even after sleep mode. hope you guys wont ignore this/us this time. 

1
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5 hours ago
Karenjsierra
KarenjsierraInsider Mini
asked in Razer Support
Problems with 7.1 Surround Sound Activation

I bought the Razer Kaira X, I entered the ID, but I haven't received the activation email for the 7.1 sound. I've checked my spam and there's nothing. I've also tried to get the code sent to my email again and it hasn't arrived. I don't know what to do.

0
Karenjsierra
6 hours ago
C
CaptWrectumzInsider Mini
asked in Razer Support
Razer kiyo x connection issue

Hi there,Ive had a Kiyo x for about 6months. Worked great on pc from day one, let me change settings and everything and no troubles. I recently upgraded to a better pc and now it only registed as a “USB Video Device”It wont located in any way, i can use it but cannot access it on synapse. When i go on it says to add a device but doesnt register at all. there was also no prompt to download anything when i put it on this new computer either. how do i fix this?

1
S
6 hours ago
V
Vedaanth_LInsider Mini
asked in Razer Support
black shark V2X product code invalid. please reply😭🙌🏼🥺

Hey my product code pops up as invalid my serial number is correct i have the proof of purchase and everything needed. please reply i am not able to get 7.1 audio😭. I have everything my V2X was purchased a month ago please... 

6
V
6 hours ago
KadinHattum
KadinHattumInsider Mini
asked in Razer Support
Charging puck

Can you charge the razer puck with the ASUS ROG Balteus Qi Vertical Gaming Mouse Pad with Wireless Qi Charging Zone. its a mouse pad that supports qi charging and the charging puck says as long as the device is qi certified it’s compatible. I know that their is more to it but I can’t find out more of the requirements that the puck needs to charge.

2
KadinHattum
6 hours ago
quickLavenderWebside259
quickLavenderWebside259Insider Mini
asked in Razer Support
Razer Kiyo X not connecting

the camera connects, identifies, and then immediately disconnects. this causes it to not be usable as a camera, as the data stream is inconsistent to the computer. It will occasionally reconnect, and then disconnect again.  It seams that there is some issue, and I’m almost certain i need to get a RMA. As the connection is unstable, the firmware tool can’t identify the camera, and when plugged into a different computer the camera doesn’t even identify.I’m 100% willing to try any troubleshooting suggestions, but i do not see their outcome as likely to succeed.

2
S
6 hours ago
C
countyradioOldGold726Insider Mini
posted in Razer Support
Razer Blackshark v2 Pro 2023 - constant static noise

HelloI just purchased a Blackshark V2 Pro 2023. The headset has this constant low level static noise at all times from the ear cups. It’s not really noticeable if I’m listening to music or playing games. But if I’m listening to anything that doesn’t have constant sound like a podcast it’s very noticeable. I have the latest firmware (Oct 17 2023) and I’ve messed about with all of the settings I can think of. If I can’t get this resolved I’ll likely be returning the headset.

32
H
6 hours ago
M
MumnochInsider Mini
asked in Razer Support
Add an additional FN key on Razer Huntsman V3 Pro TKL

On my Wooting 60He I can remap my FN key to where the CAPs lock key is (great spot btw) and then use the first 3 rows of keys (qwe, asd, zxc) as the numpad for quick usability of a software based numpad. I am unable to remap an additional FN key to the caps lock key on my keyboard, which is supposed to be superior to the Wooting 60He. Is there an alternative software I can use to accomplish this task if it cannot be done through Synapse software? Thank you for any assistance you can provide. As this is a gaming keyboard, obviously solutions like AHK or cheatengine isn’t a valid solution due to anti-cheat engines flagging them. Thank you for any solutions you may present.

1
M
6 hours ago
W
WryousInsider Mini
asked in Razer Support
I lost my phone number and don't have backup codes

I lost my phone number and I can’t get OTP anymore I also don't have backup codes.I can’t make purchases or change my number in my account because of this, please help.

0
W
6 hours ago
S
ShadowNinjaPLInsider Mini
asked in Razer Support
Razer Seiren V3 Chroma no audio output

Hi,I have a problem with my Razer Seiren V3 Chroma. The audio output doesn’t seem to work. I’ve tried reinstalling the device, plugging other headphones but i cant make it work. I can only here cracking sound and chopped audio when sliding volume adjust slider in windows settings.

2
S
7 hours ago

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