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Razer Support

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  • 33,377 Threads
  • 48,481 Replies

33377 Threads

dekades
dekadesCommunity Cowboy
posted in Razer Support

Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

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dekades
2 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

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dekades
2 months ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

[SUPPORT] Simplified Chinese Support

Great news, the Razer Support site is now available in Simplified Chinese! Visit: 官方雷蛇支持 (razer.com)

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dekades
2 months ago
jababutiashvili
jababutiashviliInsider Mini
asked in Razer Support

currency

how do I change my currency I’ve made this account like years ago and now that I moved to turkey I want to change my currency

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jababutiashvili
2 hours ago
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PANDARANGER69Insider Mini
asked in Razer Support

Razer nommo pro - Sub woofer having cracking noise

Nommo pro was doing fine before, today start to having cracking noise inside the sub woofer.Its like something inside become pieces and start jumping around the drum. How am I going to fix this?

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Razer.Zionzedd
2 hours ago
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Enescsr01Insider Mini
asked in Razer Support

RAZER GOLD kullanamıyorum

Razer Gold ile Valorant Point alamıyorum devamlı hata veriyor kimse ile iletişime de geçemiyorum

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E
3 hours ago
ThePhoenix0224
ThePhoenix0224Insider Mini
asked in Razer Support

Perdi mi numero y no puedo acceder ala verificacion en 2 pasos

¡¡Buenas tardes!! Mi presente es pedir ayuda con mi cuenta razer ya que vinculé mi cuenta con un número de teléfono al que ya no tengo acceso y recientemente recargué dinero en mi billetera razer para recargar un juego y me pide verificación en 2 pasos y no tengo el número para que me llegue el código y no tengo los códigos de respaldo ya que no los guardé correctamente y perdí la imagen que contenía los códigos... necesito ayuda porque quiero acceder a mi cuenta para poder retirar el dinero que tengo actualmente en mi cuenta. Por favor puedo ayudarle a verificar que es mi cuenta y poder ayudarle a recuperar el acceso a mi cuenta para poder cambiar el número de teléfono y actualizar mi información y continuar usando esta maravillosa página.

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ThePhoenix0224
3 hours ago
Coffeecoolbase161
Coffeecoolbase161Insider Mini
asked in Razer Support

How to create an RMA

How do i create an RMA ? This is ridiculous, i cannot even seem to find a way to make a new warranty claim on a mouse i purchased in August. Please help

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Coffeecoolbase161
4 hours ago
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elteaserInsider Mini
asked in Razer Support

Razer Blade 15 Advanced Model (Early 2021) Randomly restarts (RZ09-036)

Hello, I have noticed over the last few months that my laptop randomly restarts. It has happened when I paused a movie, or walked away from it for a few minutes. I’m pretty sure it has happened on battery or when plugged in. Looking at Event Viewer on Windows 11, I see this log in relation to the restart:The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. I cannot think of any reason any of this things apply. Any help appreciated. V

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E
4 hours ago
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SemperParatus92Insider Mini
asked in Razer Support

System not receiving "Adequate Power"

I have a razor 15 base model and when I go to put my laptop into gaming mode, I am unable to because synapse is telling me that the laptop is receiving inadequate power which is stunting my performance. I have no every changed charging adapters and my laptop came with a 180W adapter. I also checked my battery life and it is at 96 percent, and have noticed zero swelling. I was wondering what I can do to fix this inorder to get the maximum performance out of my laptop.

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G
5 hours ago
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IceBrokenInsider Mini
asked in Razer Support

BLACKWIDOW V3 TKL can't be configured on SYNAPSE

Hey comunity, I bought Keyboard BLACKWIDOW V3 TKL (yellow switch) (RZ03-03492300-R311), I can use normaly but can’t configure on Synapse. I test it on a personal computer and laptop, i got the same problem.Anyone have same problem or can be a factory problem.  

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I
5 hours ago
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DanielblueiceInsider Mini
asked in Razer Support

I have a Razer Nommo V2 RGB and Headset

I have a Razer Nommo V2 RGB and a Kraken headset connected to the speakers. Can I switch from speakers to headset without manualy plug and unplug the headset?

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D
5 hours ago
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SharakGuyInsider Mini
asked in Razer Support

razer cortex loading non stop

"the loading screen.”My razer cortex wont stop loading. im using windows 11 and reinstalled razer cortex but it just does the setup asks me to loggin and then starts loading non stop.

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AlikeNorbika123
6 hours ago
ecodavey
ecodaveyInsider Mini
asked in Razer Support

Razer BlackWidow V3 Mini HyperSpeed - keys are messed up

When I type the backslash I get this é When I type a right bracket I get this ç When I look at the keyboard in Synapse it appears to be set to default and it shows the backslash when I use my mouse to select the key in the configuration. I have tried resetting and nothing seems to work. How do I get these keys back to normal (question mark produces this character é too.

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ecodavey
6 hours ago
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diegow97Insider Mini
asked in Razer Support

Viper V2 PRO bluetooth

My viper v2 pro's bluetooth isn't connecting, and when it does, it doesn't stay connected for 5 minutes and disconnects. I've already updated the drivers and followed razer's own tutorial and it didn't work, can you help me?

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D
7 hours ago
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majordoInsider Mini
asked in Razer Support

when i try to download surround sound it wont start any soulution ?

i check my net and working fine it says server access unavailable 

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M
8 hours ago
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nomad2284
posted in Razer Support

Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

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bestpulseFreshAir143
8 hours ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

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R
8 hours ago
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watchRaspberryRose102Insider Mini
asked in Razer Support

Razer Synapse 3 does not recognize Razer Chroma BlackWidow V2

Dear Support, For a few weeks my Razer BlackWidow V2 isn’t recognized as a suitable device for all the shi-shi and the pretty cool lightning stuff and all the settings you can set if you play a certain game etc. I did not change anything (as always) and already tryed anything → changing USB-Ports, Updating Frimware on the keyboard, repairing Synpase 3, Uninstallung and reinstalling it, trouble shooting via windows driver settings, etc. I’d love to see my Keyboard being recognized again by Synapse 3 and start glowing again. To be specific → There is not even a single key lighted. For a certain time the keyboard was “lighted”, however, Synpase 3 still wasn’t able to recognise the keyboard. Especially the game-specific effects do not work anymore. Thanks in advance! Best RegardsAndi

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W
8 hours ago
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TJTonyTJInsider Mini
asked in Razer Support

Modifying Hammerhead Pro Hyperspeed

As it stands now, I must use the android application to make adjustments, what happens to the settings when I use Hyperspeed on the PC, do the settings stay the same as I set them on the mobile app..? TJ

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T
10 hours ago
taylorsguerin
taylorsguerinInsider Mini
asked in Razer Support

Blackwidow v3 pro is not charging

I have the same issue as others, using all current drivers, battery level is at 0 and keyboard does not function unless it is using the usb cable.I’m guessing a dead battery or internal charging components failure.Can the battery be replaced by a consumer?  How do i get support on the keyboard

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taylorsguerin
11 hours ago
R
rubachuInsider Mini
posted in Razer Support

Blackwidow V3 Pro not charging

I have seen multiple posts on the forum, but no solution. Just today keyboard started dropping connection even while connected via USB. Keyboard shows in Synapse stuck at 0%, occasionally jumps to 1%, then disconnects. When reconnects, at 0% again. Never had issues before today. Won’t connect wirelessly as charge too low.Updated firmware, tried multiple cables and ports, always same issue.Anyone else seen this and found a solution?

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taylorsguerin
11 hours ago
dustydevil459
dustydevil459Insider Mini
asked in Razer Support

THX app windows 11 issues

so basically i have the blackshark v2 pro headset  to use the thx i have to install the thx app but doing so makes my CPU hit 100% and have to restart pc i uninstalled and the problem when away but now i cant hear footsteps etc or any directional sound without it im on windows 11 

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dustydevil459
11 hours ago
RobbJ86
RobbJ86Insider Mini
asked in Razer Support

Leviathan V2 Auto Power On when PC Powers On

I would like to know if there is a way to have the Leviathan V2 auto power on (auto start) when the PC power’s up.  Previous soundbars use to do this.  I have checked the user guide and settings within Synapse, but nothing is mentioned about auto power on.

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D
11 hours ago
firstAbsoluteZeropark650
firstAbsoluteZeropark650Insider Mini
asked in Razer Support

razer tomahawk atx rgb replacement cables

So I got a new mobo for my pc an has more ports for rgb an am wanting to plug in the rgb that's on the case it's self but I lost the original three prong cable an the three to five prong cable that plugs into the little controller on the case. Can someone please help me out an tell me where I could find replacement cables for it? Also was those cables would even be called I've tried wording it every way I could possibly think of searching online an cannot seem to find them.

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firstAbsoluteZeropark650
11 hours ago
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