Razer Support

I purchased a Razer Blackwidow V3 TKL on December 27th. After about a week of use, I noticed that some keys sounded and felt different. Specifically, the 0, F8, and * keys sounded and felt unlike the others. I'd say they have different switch sounds and feel. It feels like they have a different switch than the green switch. What steps should I take regarding an exchange or warranty claim?

Do kraken kitty v3 pro have hypersense hapticfeedback? And how to turn it on?

I have a broken Iskur chair base looks like the weld broke. Hard to see in photo. My chair is out of warranty purchased back in 2021. Just looking to see if I can get a replacement base unit. 

Hi Razer Gold? I haven't received my Razer Gold voucher code yet. Phone number: 081315097978 and send the code to My email: trisnosaputra.746@gmail.com

My grandmother gave me her Naga Trinity because my Basilisk V2 is dead.When I plugged it into my, a few moments later, my mouse disconnects almost every time I move it too fast.In addition, it also happens that my keyboard blocks the ctrl, shift, and alt key.I searched on the internet but I didn’t find any solution, is there a way for me to save this mouse because I don’t have the money to buy another one?

I just received my Deathadder V3 Pro that comes with the 8k Hyperpolling adapter.  The first thing I did was install Synapse and then I checked the Razer website for firmware updates.  I do see a very recent firmware update for the mouse so I downloaded it and attempted to update my mouse.  My mouse is not detected by the firmware update utility.  I have tried choosing both the left option, for updating the dongle and the mouse, and the right option, for updating just the mouse.  I have tried plugging the mouse in directly, switching USB cables, switching USB ports, plugging only the wireless dongle in (using a Logitech to control the PC), removing drivers from device manager, reinstalling Synapse, and finally another PC (Win 10).  I also tried downloading the firmware updater for just the Hyperpolling dongle but it does not detect the dongle either.  I have not had any problems with Logitech or Glorious software detecting mice and doing firmware updates.  Can someone please assist?

HiI just bought a Kraken v4 headset and was gonna set up the surround sound. Downloaded the app and it said that I don´t have any activated surroundsound products. I had to register my headset by giving you some sort of code. But I don´t have any code. The box only contained the headphones in a black back and nothing else. I googled what you ment with code and saw that you apperently should have gotten a card with a scratch code on it. I didn´t get that in my box. There is nothing. So, what do I do now?

Issue:I have a new 8K-ready setup (Razer Mouse Dock Pro + Razer Naga Pro V2), but I can only select 1000Hz polling in Synapse. No 4K or 8K options appear.Troubleshooting so far: Updated firmware on both mouse and dock Mouse is fully charged and connected via 2.4GHz (works and charges fine) Synapse 4 is updated to latest version Tried multiple USB 3.1 ports on a new Alienware tower Windows and all drivers fully updated Disabled “Allow the computer to turn off this device to save power” for all related devices in Device Manager Opened a Razer support ticket — not helpful (was told to confirm I have an 8K dongle and was sent a firmware update link I already used) Next step (not yet done):Haven’t yet fully uninstalled and reinstalled all Razer software — saving that as a last reso

The Razer Deathadder V3 Pro (Smooth Touch) does not appear to work wirelessly with the Razer Atlas glass mousepad. The Razer Deathadder V3 Pro comes with a “Hyperpolling Wireless Dongle” (which is apparently different from the “Hyperspeed Dongle” used with other mice, at least according to this page https://mysupport.razer.com/app/answers/detail/a_id/20273/~/razer-deathadder-v3-pro-(smooth-touch)-%7C-rz01-046303-support-&-faqs). When using this mouse while plugged in directly to the PC, wired, it can track just fine on the Razer Atlas surface, so my mouse sensor does not appear to be having any issues. However, when I try to use the wireless dongle, it stops recognizing the mousepad and cannot seem to adjust to the Razer Atlas. I do no

Hi there, I'm hoping to get some help with my Razer Blade 14 rtx 3070 2021 version. The battery bulges under use making it difficult to click down on the trackpad. I'm savy enough to do a battery replacement by myself, but where can I get a new replacement?

Hai Razer gold.Pembelian Razer gold saya belum mendapatkan kode voucher nya. Kirimkan ke alamat email:trisnosaputra.746@gmail.com

Hello.I bought headphones three days ago in Ukraine. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

Hello, I am using the Blackshark v2. When I record something with the microphone and listen to it afterwards, there is always a slight crackling sound. This is very annoying. How can I fix this? Next, the recording itself is a bit quiet. Unfortunately, I can't find anywhere to adjust the microphone gain. The search engine AI recommended this to me, but there are no settings under Sounds -> Recording -> Properties and nothing in Synapse either.What can I do? 

Hello.I bought headphones 7 days ago in Russian marketplace. When I try to add the Blackshark v2 x headphones to my account, I get the message “This product has already been registered.”How can I get around this, or is there any way to register my headphones?

We have the 2022 Blade 15 (SKU RZ09-0421x).  I got my son the Core X V2.0 for Christmas and it just refuses to work! The current best I can do is to get the Core to see the Blade’s internal GPU.  So many different things tried. It all leads to one question. Is Thunderbolt PCIe tunnelling disabled by firmware policy on SKU RZ09-0421x, and is there any firmware that enables it?

I purchased my sons Kaira X xbox headset in October and finally registered it in December…I keep seeing that once you have registered the product an activation code will be sent by email…a week later I still have no code and no way of contacting someone at Razer to talk to….help please!!

Hello,As in topic where i can buy USB sound card for Blackshark V2 or Little friend from China is only option?

Hello, and happy new year ! I just got a basilisk ultimate mouse, but I’m having troubles for the setup :The mouse works properly when it comes to moving and clicking, either cabled or dock-linked Additionnal buttons, including 4, are not recognized. They don’t seem to send any output at all when pressed, as I have been unable to manually set them in games. After installing synapse, here is the situation Mouse is properly detected by synapse 4 (a tab is created) It can’t seem to install it. It downloads the files, but I get a “installation failure” message. I tried uninstalling synapse, the mouse, deleted the pilots, etc. In advance, thanks a lot <3  Edit : WIndows 10