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[SUPPORT UPDATE] Razer Phone 1 & 2 Live Support Discontinued
Insiders, Razer Support will no longer provide agent/live support for Razer Phones (1 & 2). Insider will continue to encourage community support for Razer Phones moving forward and you can always visit the official Razer Support pages for any additional information. https://mysupport.razer.com/app/answers/detail/a_id/3758 https://mysupport.razer.com/app/answers/detail/a_id/3759
Videos on Razer Blade system support
How to keep the Razer Blade at optimal temperature while gaming How to adjust the display refresh rate on the Razer Blade How to resolve BSOD error on a Razer Blade How to create and use a system recovery stick How to troubleshoot a malfunctioning mic on the Razer Blade How to fix a flickering or flashing screen on the Razer Blade https://youtu.be/-p4DxeZ8AoY?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade the storage capacity on the Razer Blade https://youtu.be/52oYxR3-gC8?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade RAM on the Razer Blade https://youtu.be/G99csMxBepQ?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade if it does not turn on immediately after sleep or hibernate https://youtu.be/iJMx0KW5A30?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the network adapter is not detected https://youtu.be/jz70lKkZP1A?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the camera is not detected
Nari Ultimate disconnecting when sound played
I have had the headset for about 2 and a half years and until yesterday it has been working perfectly. Now whenever the headset tries to play sound it disconnects immediately and after it stops trying to play sound it attempts to reconnect.I tried the firmware updater, dongle recovery tool and pairing tool but they all did not helpI tried it without synapse, with a fresh install of synapse made sure all my drivers were up to date Is there anything I can do to fix it?
razer deathadder v2 x hyperspeed doesnt work with the 2.4ghz dongle
I just bought the deathadder v2 x hyperspeed the mouse doesnt work when using with the dongle but works fine with bluetooth i even tried the hyperspeed dongle utility at the last step the dongle keeps disconnecting and connecting and then fails to connect please help someone
Razer Basilisk X HyperSpeed It shuts off and does not come back on
If the mouse lies motionless for any length of time (it can be 5 seconds or 1 minute)it may turn off and not turn on again until I remove the battery for a couple of secondsI tried:-Buy other batteries-Install different versions of synapses and just work without it-Reinstall WindowsPS:-It can turn off when the battery is fully charged-The transmitter is on table with mouse in 4 inches away from the mouse\ 2.4 mode-The power save setting in the program is set to the longest possible shutdown
Wrong Layout in Chroma for Huntsman V2 QWERTZ DE-Layout
I just bought the Huntsman V2 and installed Synapse and Chroma Studio, but my problem is (even after serveral restarts), that it shows me the wrong keyboard layout. And cause of this 3 key lights are off.Where can I change it?My keyboard vs the layout in Chroma Studio.
Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO
I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3
s21 kishi v2 Not recognising controller
I have just purchased the kishi v2, and installed the nexus app, but the controller is not showing as recognised when plugged in, the port works fine as i can charge no problems.I have activated developer mode and checked the Defult USB configuration and set it to transfering filed, still the controller is not recognised.
Barracuda X USB-C Dongle suddenly not working
Hi there, so today I wanted to use my Barracuda X Headset with my laptop via the USB-C Dongle. Before plugging it into the USB-C port the dongle worked fine on my other PC and my Samsung phone. After plugging it into my laptop it neither worked on said laptop and after checking it with my phone it also did not want to connect as usual. On my PC the dongle still works fine for now. I updated the driver on my laptop just in case but it simply does not want to work. When I use the USB-3 to USB-C adapter it works fine, but somehow the dongle won’t get recognized by my laptop and, as stated, suddenly not on my phone anymore.Any suggestions on why this might be? I can somehow make do with the adapter but why did the dongle suddenly stop working with my phone as well. Thanks in advance!
Barracuda X Mic not working - Can I request for a replacement?
My mic suddenly stopped working out of nowhere. I tried out a ‘universal’ Razer mic and it works perfectly. Just wondering if anyone has tried to claim warranty replacement? Kinda sucks buying an expensive product like this only for it to die on you even if you take care of it. *My basilisk V3’s thumb buttons are also already failing after just a year of use. I don’t even game on it much. 💩
Razer Basilisk X Hyperspeed 2.4GHz dongle does not working
Hello, I have problems with 2.4GHz dongle, it does not see the mouse and the pair is not making. The mouse is NOT visible also in Razer Synapse 3 when is set to 2.4GHz, only when is set on Bluetooth.The mouse is working on Bluetooth mode (but is a bit slowly).I mention that I updated the drivers, restarted the laptop, updated Windows, reinstalled Razer Synapse 3 and the problem persists, the mouse is working only on Bluetooth mode, with 2.4GHz the mouse is not visible and is not connecting to the dongle.
Tomahawk Gaming Desktop NUC
This unit is a couple years old now but there seems to be little information on a couple key components of it going forward. 1 - What are compatible fan replacements for the 2 top 120mm fans? They appear to use some type of custom 5 pin connection. These fans eventually die and Razer needs to provide direct replacements or compatible options.2 - The intel NUC platform is supposedly all about modularity. The NUC 9 is now long in the tooth. Razer needs to provide information to compatible NUC upgrades whether that may be 10,11,12,13 NUC compute elements. I’ve seen a few questions like this posted over the last couple years and basically no official Razer response. I really like the unit and want to be able to keep it going with replacement parts and upgrade path.
Razer Basilisk Ultimate Blinking Red
So, I’m having an issue where my razer basilisk ultimate will blink red around the scroll wheel even if I’ve had it charging for a while. When I load up synapse to check it, it shows that the mouse is at 4% and no matter what, it stays there. The mouse seems to be fully charged and works fine due to me using it for hours without issue. The light resets to its normal rgb when wired. I’ve updated the firmware and checked on another pc but nothing stops the blinking red light and synapse showing the battery is at 4. Is there something I can do to reset/stop the light?
Razer 15 base model SSD upgrade
Razer Blade 15” Base - GTX1660 Ti (2019) | RZ09-03009is my model. I tried to upgrade me SSD today. I have purchased a crucial P3 plus 1TB hardrive, and when inserted into my laptop. It hangs before BIOS at logo. I later installed this SSD in my PS5 and it works without any issues. Dose anyone know if I try another brand it would work?
Has anyone had a chance to try and use Xbox Thumbstick replacements on a Wolverine Ultimate yet?
Hoping someone can point me in the direction of somewhere that either sells the thumbstick replacement caps or has had a chance to try the Xbox licensed replacements.New puppy ate my original ones. If they’re so easily swappable you would think they have replacements somewhere.
Razer Blackshark V2 Pro (2023) equalizer not applied
Hi, just unboxed my headset today, downloaded synapse 3, detected my headphones and all, have the mic working and the settings do apply to it but my equalizers don’t apply even if I floor all lows, mids and highs, it still sounds the same…I tried changing the EQ with the button on the headphones, the equalizers change but the sound sounds the same always.What gives?
Razer Nari Ultimate USB Dongle Issues
I’ve been seeing loads and loads of posts about Razer Nari USB Dongle disconnecting and similiar. I’ve been having problems with it 2 weeks ago, i was just waiting for it to repair magically, spoiler: didn’t happen, my problem is exactly this. Only solution I think is viable is just still have warranty. I actually read someone just kinda removed a part from the dongle because he mentioned it was a problem of the dongle not making contact correctly. Might wnna look for it, i just wasted too much time so it’s a no for me. U might wnna actually look for it if ur headset doesn’t have a warranty anymore.
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