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30279 Threads

dekades
dekadesCommunity Cowboy
posted in Razer Support

[SUPPORT UPDATE] Razer Phone 1 & 2 Live Support Discontinued

Insiders, Razer Support will no longer provide agent/live support for Razer Phones (1 & 2). Insider will continue to encourage community support for Razer Phones moving forward and you can always visit the official Razer Support pages for any additional information. https://mysupport.razer.com/app/answers/detail/a_id/3758 https://mysupport.razer.com/app/answers/detail/a_id/3759

0
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Videos on Razer Peripheral support

How to troubleshoot and resolve headset microphone issues How to clean a Razer mechanical or optical keyboard

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dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

Videos on Razer Blade system support

How to keep the Razer Blade at optimal temperature while gaming How to adjust the display refresh rate on the Razer Blade How to resolve BSOD error on a Razer Blade How to create and use a system recovery stick How to troubleshoot a malfunctioning mic on the Razer Blade How to fix a flickering or flashing screen on the Razer Blade https://youtu.be/-p4DxeZ8AoY?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade the storage capacity on the Razer Blade https://youtu.be/52oYxR3-gC8?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to upgrade RAM on the Razer Blade https://youtu.be/G99csMxBepQ?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade if it does not turn on immediately after sleep or hibernate https://youtu.be/iJMx0KW5A30?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the network adapter is not detected https://youtu.be/jz70lKkZP1A?list=PLNkdrFpsqKHqVZsb9iog-EGMc-JY_s8aP How to fix the Razer Blade when the camera is not detected

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dekades
1 year ago
A
awshinInsider Mini
asked in Razer Support

Blackshark v2 x activation code

I bought blackshark v2 x and when i tried to scratch the code i accidentally destroyed it how can i get code

0
A
42 minutes ago
azrezident
azrezidentInsider Mini
asked in Razer Support

Tartarus Pro went through warranty RMA process but was not completed.

I went through the long drawn out warranty process on Tartarus Pro.  To speed things up I purchased another unit through Razer, once that was received, sent the RMA unit in.  It has been over 1 month and I have not received money back or repaired unit.  RMA ticket is shown as closed.   I can’t seem to find a way to contact Support other than through this forum.

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azrezident
2 hours ago
SEBO98MR
SEBO98MRInsider Mini
asked in Razer Support

7.1 surrond sound

I just registered my new headset as a new product but I didn't get the activation code to my email yet. Where can I find it? Can you help please  Thank you!

2
SEBO98MR
2 hours ago
D
DeepChestnutIVORYever221Insider Mini
asked in Razer Support

Razer Blade 14" - Intel 7700HQ - GTX1060 - Power adapter spark near L bend

URGENT! My power adapter had a spark near the L bend when I mistakenly twisted the opposite side. How can I get a replacement? I don’t have warranty and I don’t think razer makes those anymore. What do I do? 

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D
2 hours ago
J
JC_Razer.Insider Mini
asked in Razer Support

Basilisk Ultimate Now Can Support The Hyperspeed Wireless (Multi-device)?

I borrowed my friend's Basilisk Ultimate to link my V3 mini keyboard before and find out Basilisk Ultimate was not in the supported list. Now I see that Basilisk Ultimate is already in the Hyperspeed Wireless (Multi-device) support list. I love this mouse so much! So I want to confirm before purchasing. Thank You.

0
J
2 hours ago
YoanVds
YoanVdsInsider Mini
asked in Razer Support

Razer Basilisk V3 Pro Lighting serious bug

Hello all, I purchased the Basilisk v3 Pro and the dock separately like a month ago.All worked fine, since today.The mouse was charging on the dock, and only the center logo rgb was on. I let it be since I was not on my computer.When I turned on my computer again, the RGB lighting stuck with only the logo RGB working!I tried turning off and on my PC, my mouse, tried another PC with Synapse on it, tried BT, installed the latest firmware (1.0.1.0 if I remember) but STILL NO LIGHTING ON THE OTHER LEDs! I have not spent more than a thousand euros in Razer HW for Synapse to bug this way now!Help me fix that please!

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YoanVds
2 hours ago
Artichokeheadcamp752
Artichokeheadcamp752Insider Mini
asked in Razer Support

Issue with syncing headset to synapse, driver error?

Synapse can not detect my device, I have already followed the support video of this and checked updates, reinstalled synapse & checked the USB port but can still not get it to connect.The headphones are working, but not with synapse.In my devices underneath Razer kraken kitty Edition it also states “driver error”.Does anyone know what the issue might be? 

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Artichokeheadcamp752
3 hours ago
V
Vandooz
posted in Razer Support

Razor Gold Gift Card Balance

How can I check a Razor Gold Gift Card Balance without redeeming?

1
J
5 hours ago
RustyRedtruckauto174
RustyRedtruckauto174Insider Mini
asked in Razer Support

CP no llegaron .

Compré mis CP pero está vez la página no me pido el ID y ahora mis CPs no han llegado.

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RustyRedtruckauto174
8 hours ago
S
ShinjiruKiseki18Insider Mini
asked in Razer Support

Need help with Claim Warranty Razer Huntsman V2 Tenkeyless

My keyboards has start to act up recently. whereby it light up (there is a faulty light on 2 keys) but the worse problem is the fact that it does not detect my key input. I tried filing a case but the chat did not allow me to upload my video. SO can someone help me on how solve this issue. I had do clean wipe of razer multiple time which help from time to time but it will recur again and again. SO I was wondering if this is a hardware issue. I also tried using a new usb cable for connection cuz i thought it was the cable issue but not still the same problem. It ruins the experience especially when you are in the middle of the game and the keyt just stop responding randomly. Plug and unplug did not solve it. SO i will just have to wait for 2-4 minutes praying the key will respond...

0
S
8 hours ago
JASPERWheatsolo359
JASPERWheatsolo359Insider Mini
asked in Razer Support

Razer Blackwidow V3

Quick question is this supposed to happen on keycaps? I cleaned the keycaps by taking them off and then soaking them. It doesn’t show much in the picture but on some parts it is dimmer 

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JASPERWheatsolo359
9 hours ago
A
Anonymous
asked in Razer Support

沒有7.1聲道的激活碼

已經解決

0
A
9 hours ago
D
Dunkerz1234Insider Mini
asked in Razer Support

razer wolverine chroma v2 died after firmware update

Idk what to do tbh it keeps vibrating and won’t turn on after the firmware update I paid £150 for this controller and I didn’t even break it I ain’t happy 

1
Razer.Speedcr0ss
11 hours ago
V
venturePaleViolet517Insider Mini
asked in Razer Support

razer true hammerhead x sizzle ?

Razer true hammerhead x There is a crackling sound from the left earphone. What should I do? I just bought it.

1
Razer.Speedcr0ss
11 hours ago
P
PaladinDragonInsider Mini
asked in Razer Support

Razer Mouse Right button Not alway working

So I have had a Razer Naga, and a Razer Naga Epic.Both devices seem to have a Malfuntion with their right mouse button (Button 2). It does not always stay clicked down when pressed and will randomly release on it’s own. I bought the naga epic to replace the naga. I have done FULL uninstall/reinstall of all  Razer software, Fully updated windows, and run the whole gambit of trouble shooting including moving to other USB ports and testing on another PC. It still acts up no matter which mouse I try.Updates don’t take when I try and update unless I do the Full Uninstall/reinstall each time btw.I also have a Tartarus that works fine, and a Cynosa Chroma Keyboard.Any reason why this is happening? Any fixes for it?

0
P
12 hours ago
K
KensuluInsider Mini
asked in Razer Support

Battlefield 2042 Keyboard Lag

When playing Battlefield 2042 I get a serious lag in keyboard. I used to be able to fix it by shutting down the Razer Synapse software but that is no longer the case, acts the same as before. What the heck am I to do to fix this lag? 

3
K
14 hours ago
LeFluffySquirrel
LeFluffySquirrelInsider Mini
asked in Razer Support

Razer Synapse no longer reads CPU/GPU temps for Hanbo AIO

I had this problem as of the last two updates to synapse where synapse no longer pulls CPU and GPU data such as Temps and Speeds. Because of this my Hanbo AIO and PWM fans no longer adjust to the fan curves I have set. They still read the fan and pump speeds as well as liquid temps, but nothing else. I have already contacted support but was unsuccessful in getting a good answer. I have completely wiped and done a complete clean install of razer and all peripheral software, but that too has yielded no results. Anyone else have this problem and was able to fix it?Edit: I have updated to the latest Windows 10 Version, as well as BIOS and AMD Adrenaline drivers SetupOperating system: Windows 10 Motherboard: ROG Strix X50-E Gaming WIFI IICPU: AMD Ryzen 9 5900XGPU: AMD Radeon 6700 XTCooler: Razer Hanbo AIO 240mm ARGBFan controller: Razer PWM PC Fan ControllerRazer software: Razer Synapse 3

2
SydeEye
15 hours ago
Fati2323
Fati2323Insider Mini
asked in Razer Support

Razer kurtarma kodu

Razer kurtarma kodumu kaybettim ve kimlik doğrulama kodu eşleşmiyor çözümünü bilen varsa söyleye bilir mi  

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Fati2323
16 hours ago
Hikari_11
Hikari_11Insider Mini
asked in Razer Support

problem with the code for surround 7.1

Hello i have a problem i wasn’t any code inside the box of my BLACKSHARK V2 X so i need help with it, when i put the serial code in the part of new activation code it apears a warning “item registered to user already” whan i registered first time it didn’t sent any code to the email. what should i do now?

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Hikari_11
17 hours ago
D
dinglebob134Insider Mini
asked in Razer Support

7.1 Surround Sound Activation Code Online Service problem

There was no scratch card with an activation code in the box with Razer BlackShark V2X, so I used the "Online service with a surround sound activation code 7.1". Next, I need to register a product with a serial number, etc. But since I have already registered the headphones, a warning appears: "The item is already registered for the user." At the first registration, no activation code was sent to the email. I have photos with the serial number on the box and on the headphones and a receipt. What should I do?

4
Hikari_11
17 hours ago
Y
YunnubInsider Mini
asked in Razer Support

Razer Kraken Neon earpads

My question is are the earpads replaceable on this old headset as its peeling like mad and i’d like to replace the earpads if I can rather than buy a new headset.

0
Y
18 hours ago
G
GalaxyBgInsider Mini
asked in Razer Support

Synapse 3 not detecting mouse and keyboard but detects mousepad.

Hello! I recently reinstalled windows completely and now my keyboard and mouse are not detected by razer synapse after downloading it but my mousepad is. Before reinstalling it worked completely fine so I thought it might be windows and tried reinstalling again but same issue. I also tried reinstalling synapse 3 but same thing persists. I have a Deathadder V2, Ornata Chroma and Goliathus Extended Chroma. I tried them on my brother’s laptop and they were detected there. How can I fix this issue on my PC?!!!FIXED!!!

0
G
19 hours ago
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