Razer Support

I bought my Razer headset on AliExpress. When I tried to register my product, a message appeared saying that the product had already been registered.

"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all? 

i just wanted to know about the mic compatibility with the pc version of the Blackshark v3 x of my ps5. I pretty much just wanted a well priced pair of wireless headphones with a mic that worked for everything but after receiving them, i can realized that the mic volume is super quiet even when i turn my mic volume all the way up. is there fix for this?

Hello I bought the Razer Kraken v4pro and I have problems activating the SenseHD in Battlefield6 they are supposed to be compatible there are even images on their website of all the kit you can buy... I come from a kraken v3pro and I was happy with them and I expected a big jump in quality in every way and at the moment I do not see justified its price... but what repels me is not being able to use the sense hd only works if I activate the haptico by sound that works just like the kraken v3pro is there any way to activate SenseHD in battlefield6?

I’ve lost my dongle when moving to my new house. Can’t seem to find a replacement to buy anywhere in Brazil. Can you help me providing a link of where i can aquire one of those? Thanks

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to

Hello, Yesterday I purchased a Razer Huntsman V3 Pro. Right as I plugged in the keyboard (Wired), I came across various problems that have to do with the Input to a certain extent.If I am playing anything that has directional movement the character will always get stuck in moving a certain direction for a considerable amount of time without me interacting with the keyboard. When I type in a Text Editor or Ingame text chat the keyboard input will often lag behind. The typed text gets stuck for 1-2 seconds, and then right after everything that I have typed is suddenly being inputed without me even touching the keyboard. One thing I noticed is that the Movement issue no longer happens when I close off Synapse, but the typing issue still does.The difficult part is that both problems happen sporadically, I can’t efficiently replicate the issue. They occur at irregular intervals and I am not so sure what can be done about i

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

Ihave a  brand new  Razer Blackwidow v4  Pro. The spacebar is  inconsistent, sometimes  adding  onespace,  sometimes  adding two. This message is an example of unedited spacebar issues. You can see  for yourself where the spacebar  adds  one space or two. Or, asinthis sentence or the first, where  no spaces happen when  you press the key. Sometimes it adds  a space in  the middle  of a word.Given that this is t he most pressed key on  my keyboard, I need to get this fixed  ASAP.  There are apps that I use where a spacebardoes more than just put aspace in  a paragraph or sentence.

Can my razer be used on the ps5 

I have a blackwidow pro 75% and the two/at button has decided to stop working. How would i fix this?

HiI’m trying register them I’m getting message that product is already registered. I just got them so how it can be registered? 

The title says it all. I have a set of Razer Blackshark V2 Pro headphones and recently started experiencing a strange issue. In wired mode (using the provided cable to connect to the headphone jack), the sound works well in both sides of the headset. No complaints. However, when used in wireless mode (plugging the dongle into the computer), I get no sound out of the right headphone at all. The left headphone and microphone work perfectly, as well as the other features. This remains true across devices and operating systems, as I have tried it both on PC and Linux on several different computers. I encountered this issue before, and it resolved with some debugging, but now that it has come back I'm completely stumped. I followed every recommendation I could find in Razer's debugging help, but to no avail (including updating the firmware of the headphones/dongle, reinstalling the system audio drivers, playing with settings in Razer Synapse, rebooting the device, plugging the dongle into

As a lot of people know, the razer basilisk v3 hyperspeed has a huge software issue that essentially makes the mouse unusable. Every now and then (for me its every like 2 minutes), the mouse will “disconnect” and basically shut off for a second and then turn back on. As I’ve seen, there has been no solution over the past 5 years as long as this has been an issue. Is there one im not finding, or is the mouse still broken?

I have been facing this issue for a while now - mouse automatically shuts down and starts again in a few seconds. This takes like 5-10s to happen each time and happens like 30-40 times in a day. And sometimes it happens consecutively that the mouse is just unusable for like a full minute.I tried looking for a fix, and found that some threads in Razer Insider suggested that I update the mouse firmware using this tutorial. My mouse’s model number is RZ01-0487 and it is different from the model number mentioned in the tutorial. Since I cannot find a firmware updater for my model, I decided to try this one out. But I am stuck at this screen below becuase the updater does not recognize the dongle when connected.

yesterday on the 15th of october i updated my razer blackshark v2 pro 2023 edition, and after that everytime i open a new tab and interact with it so that it makes sound its loud to deafening levels and then after some seconds it goes down to the normal volume again. This has never happened before the update

I have a problem with Tararus pro. I have been using it for a long time and I have many profiles created for this device. The last time everything worked was on 27. 12. 2025. Today I registered the following problems:1. The programmed keys do not respond2. The only functional device is the side joystick which works normally.To be sure, I tried everything I could. I reset the device. I reinstalled all the Razer SW. None of the above helped.Do you have any similar problems or recommendations to improve this situation?Thank you for your help.

I have a huntsman v3 pro and I dumped a pretty good amount of coffee into the keyboard.  It is starting to get sticky.  Can I didassemble the keyboad and clean it?  Can I just spray water into the keyboard to wash out the coffee?  It is also modifying the colors of the keys that seem to have coffee crusted on them.Any advice would be greatly appreciated! Kurt