Razer Support

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

i dont use my phone no. anymore can you help me replce it with my new no.?

Hi Razer Support Team. I was trying to use Razer Gold to purchase an in-game subscription but to my surprise there's 2FA that is linked to an old phone number which I do not have access to.It's been years since I last used this account and I wanted to know if there's a way for me to reset the 2FA so it can go to my new phone number.Any help would be much appreciated!

I have Razer BlackShark V2 X (RZ04-0324). The serial number sticker on my headset is completely faded/scratched, and I lost the original box. I need an activation code for 7.1 Surround Sound 

Noticed Synapse updated now the two buttons behind scroll do not work/respond on Razer Naga Pro.  I have factory reset tried different PC.  

My Razer Barracuda X (2022) Wireless keeps turning itself off and I'm not sure how to fix that. I've tested it while it's dying, and also while it's fully charged and it's just doing the same thing. I can be mid game or mid movie and it just turns itself off. What do I do?

i dint see it in the box and i bought it brand new from walmart the s/n is (removed for security purposes)

I forget my password  

So I tried reinstalling Synapse 4 because it keeps deleting my profiles this happened. So does it mean I'm screwed? Because Synapse 3 is no longer officially available. 

When I open the 7.1 audio app, the sound cuts out completely. I’ve tried every possible combination of audio device selections. Since 7.1 surround sound wasn’t working, I downloaded THX to see if I’d experience the same issue there, and 7.1 works flawlessly within THX. When I select any device other than 7.1 surround, it displays an exclamation mark; when I select 7.1 surround, it appears to be working but no sound comes through at all. I’ve checked all my updates, including Windows and the 7.1 driver, and everything looks normal. It used to work before—I hadn’t used it for a long time, and when I tried to use it again, I ran into this problem. I haven’t used any other audio apps during this time. I don’t know what to do. I think there's a software conflict caused by the updates that were made

i have to unplug and plug back in Kraken V4 X every time I boot my pc, then it works perfectly fine. On top of that the kraken is initialized enough for Synapse and Windows to recognize it, but the audio stream doesn't start until the device is restarted in Device Manager. I've ruled outUSB selective suspend Exclusive Mode The headset not being detected Windows choosing the wrong output A simple driver reinstall

Hi a couple days ago my wife and i missed placed the reciever for my BlackShark V3 X HyperSpeed Wireless headset for my switch 2 and wanted to know if i could possibly purchase and replacement with u guys! Thank u for you time and hope to hear back 

Hello, my hyperspeed v2 dongle is no longer working (no device seems to recognise it), so I was wondering how I would go about purchasing a replacement. Thank you.

I am trying to determine if there is an internal inventory check possible for replacement dongle for my Blackshark v3 x hyperspeed. I can't find an official version and have read that third party sources don't work. Thanks!

Hi Razer Support Team,I am using the Razer Huntsman V3 Pro. After the recent firmware and Synapse update, my keyboard has been experiencing severe random key dropouts and disconnects.This issue is highly reproducible whenever I set my actuation point to 0.2mm / 0.3mm with Rapid Trigger (RT) enabled. It seems like the update messed up the sensor’s baseline calibration at ultra-low travel distances. Furthermore, when I completely close the Synapse software, the keyboard freezes up and I am completely unable to switch onboard memory profiles using hardware shortcuts.Since the keyboard works fine only when RT is turned off, this is clearly a firmware/software conflict introduced by the latest patch.Could you please provide the Standalone Firmware Updater for this model so I can manually re-flash and fix this deadzone logic bug?

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte