Razer Support

I have tried to submit a ticket, the answer was to ask here or to keep checking back as they do not stock them. Does anyone know where I can find a replacement? 

Hi, anyone who can help on changing my phone number associated with Razer? I lost my phone number a long time ago but I still can access my email. i recently purchase gold coins and not knowing i needed 2FA to proceed. i can provide the cannot access full number and some identifications regarding the legitimacy of my identity and can provide receipt of purchase.

I bought razer card worth 5000 pesos and send the code to a friend for her to use it. Send informed me that when she encoded the code, it's been used. How I will know who used it? Do we have a system to back track it? Thank you for your support

I have a case in with support, but this is super frustrating.  purchased the basilisk v4 pro and v2 dock a week ago. Instantly out of the box was fine for 5-10mins. Then the cursor froze. Only way to unfreeze was if I hit the DPI button or turn off and back on. Then play a little more, boom freeze again. Same issue. Same thing. Doesn’t matter if I’m using the dongle or Dock. Same problem. $180 mouse, should work just fine. Especially it being WIRELESS, that should work no problem.  So I called razer support 2 days ago, they made me do a ton of tests. No fix, it’s “defective”. Send it back get it a new one today. No shit, less than 30 mins of the new one and guess what. FROZEN CURSOR. It’s not defective, I can’t be the only one having this issue. Need a hot fix update and get this working. I sent videos in and am waiting for the better support team to help. I have loved my V3, wish I didn’t get rid of it. I have 10 days to figure it out or I’ll be returning this garbage and getting some

i’ve done the bios update butn since then i ban’t enable the secure boot in bios keys and i’ve tried with the backup as well byt i keet receiving the same message. the laptop it’s a razer blade 14 RZ09-0370

Hello Razer Team,I’m looking for help resolving an account issue with my Razer Creator Program membership.On October 15, 2026, I received an official email welcoming me to the Razer Content Creator Program as a Titan member. However, when I sign in to Creator Hub using Sign in with Apple, the dashboard still shows the initial onboarding process and asks me to connect my social accounts and wait for verification.When I try to connect my TikTok profile, I receive a message saying that it is already associated with another account. The account I can currently access does not appear to recognize my approved membership.I originally signed in using Apple’s Hide My Email feature. I have identified the private relay address used for my original sign-in, and my approval email was sent to that address. Despite this, I cannot access the account that appears to hold my approval.My existing support case number is 261010-000576. I have contacted support by email and previously received a response fr

When I first got the keyboard for Christmas in 2022, the keyboard worked perfectly fine with the Razer Synapse software, as it should since I had already paid £100+ for this on Amazon. However after about a month or so I began to notice that sometimes the RGB that I had set up switched to default settings randomly during games. I have a feeling this may be to do with the fact I mostly play fullscreen but I’m unsure. In addition, the keyboard has also started randomly acting up whenever I play a game like Fortnite, where as soon as I load into a game the keyboard has a massive 3-5 second delay on every single keystroke, even the Esc key! I have no idea why it’s doing this and I’m not sure if it’s because I have damaged it or not as there is no clear way of telling, the only things it could be is that the USB cable is faulty or the software needs re-installing, in which I don’t want to try unless absolutely necessary because it looks like a complete headache if I’m being honest. Just so

Hello,I am writing to report an issue regarding the latest Razer Synapse 4 update and my Tartarus V2 Pro.According to the October 14, 2026 patch notes, the update has enabled the "thumb stick selection and orientation customization" feature for the Tartarus V2.However, after updating my software and firmware, this new configuration menu does not show up anywhere in the user interface.Here is what I have tried so far to resolve the issue:1. Successfully updated the device firmware to the latest version.2. Fully uninstalled and reinstalled Razer Synapse 4.Despite this, the new thumb stick options are still completely unavailable and not visible in my Synapse dashboard.System & Software Details:- Device: Razer Tartarus V2 Pro- Synapse Version: 4.0. [removed by moderator] (Beta)- OS: Windows 11Any help or guidance on how to make this new feature appear would be greatly appreciated.Thank you!

Hello,I recently purchased a Razer BlackShark V2 headset, but I inadvertently threw away the box containing the activation code for the 7.1 Surround Sound. Is it possible for you to send it to me again? I have already registered the product on my account.Thank you in advance,Maxime Robin

I've had a Razer Blade 15 2021 adv RZ09-0367 for two years now. Most of the time it worked fine. Until it didn't. A few months ago I started getting BSODs with the WHEA_UNCORRECTABLE_ERROR. Over time, the error became more and more frequent, until it always happened right after boot and login. Sometimes the system would reboot into the BIOS. To get it to boot into Windows, I had to shut it down completely (press the power button for a few seconds). When the system crashed, the event viewer logged a critical error with source kernel power. I've always run my laptop on the original power adapter and connected a second monitor via the USB-C port.What little I could find on the internet about the WHEA UNCORRECTABLE ERROR was that it usually refers to a hardware error. After a few obvious checks (RAM, hard disk, etc.) that didn't point to a faulty component, I reinstalled Windows. This did the trick: the system ran smoothly for two weeks without any BSODs! The only other change I made was t

My Naga v3 pro will not charge in my Hyperflux v2. Initially it did but the third day of using it it now flashes red and green on the hyperflux while the naga v3 also flashes 0% then 100% but will not work beyond a half second between the flashing. The mouse obviously works fine with the usb connected but not wirelessly or through BT. I tried my wife’s naga v3 and it works flawlessly on my hyperflux, so there is an issue with my Naga v3. As mentioned in multiple forums there is not official support for the naga v3 and hyperflux v2 yet. Hoping for a fix before WoW Forever… if any support can provide assistance please let me know. My devices are linked to my account and proof of purchase is also attached. 

My HyperFlux v2 connects to my Naga v3 Pro but it does not charge it and the LED battery indicator light at the top of the mouse pad does not turn on. The HyperFlux v2 puck is installed on the mouseCurrent Hyperflux v2 Firmware is 1.0.16.0, i cant update the firmware, there is no Naga v3 pro to select when trying to do so, only the Naga v2 and 3 other mouses are selectable if the firmware is the issue. Current Naga v3 Pro Firmware is 1.1.0.0I just got the mouse and the mouse mat a week ago.any help is greatly appreciated! Thanks  

I cant sign in to my razer synapse app. I had changed the password and tried again but nothing again. But on the site i can log in. When i put the password to loggin it opens the app for a sec and then it closes and says reconnect

The latest update 1.7.162 has removed the exit button. This was working before the update. I have to force close the app now and some of the button updates do not save or stop working. I have two wolverines ultimate's,  same issue on both.   

Help Please. I am able to connect by bluetooth and the doggle from MacOS to Kraken Kitty v3 pro. However, I want is the kitty with chroma lights. I can’t seem to have the razor apps or apple to recognize my headset and i get [ No compatible devices detected. Please connect a Razor Chroma device or enable “Chroma-connect” in supported third-party device software. ]

I have had the Iskur V2 for just a few months and it creaks like crazy any time I move no matter the direction. I have tried applying lubricant to the cylinder but it does sound like it coming from the base plate. Any ideas of how to fix? 

Hi Razer Support,My new Basilisk V4 Pro (set up on October 12 with the Mouse Dock V2 Pro) keeps losing tracking on HyperSpeed 2.4 GHz. The cursor stops moving completely while button clicks still register. It happens several times a day, anywhere from every few hours to a few times in one hour. The only way to get it back is to flip the power switch on the mouse off and on again; it then reconnects within a few seconds.Setup- Mouse: Basilisk V4 Pro, firmware 1.2.0.0, S/N IO2638H38902198- Receiver: Mouse Dock V2 Pro, firmware 1.0.14.0, S/N 632637U33703268, on the desk next to the mouse, plugged into a rear motherboard USB port- Wireless polling rate: 2000 Hz- Razer Synapse 4, version 4.0.827- PC: Windows 11 Pro (build 26300), ASUS ROG Maximus Z690 Hero, Intel Core i7-12700KF- Other Razer devices on this PC: Seiren X onlyWhat I have tested 1. Dock as the receiver: freezes.2. HyperPolling dongle as the receiver with the dock unplugged: still freezes. Synapse's own logs show the mouse reco

Hello, my email [removed by moderator] .my telegram (hinatashoe2) I encountered a problem when buying headphones, my serial number was registered, I printed the headphones after purchase yesterday, October 19th, what should I do? I can't register the device and I can't turn on 7.1 because I can't register the headphones, please help me (I'll be grateful (I bought the headphones from an online store)