Razer Support

I have the Razer Blade RZ09-03305E53 for 4-5 years and recently I have been receiving this message "Invalid signature detected. Check Secure Boot Policy in Setup", according to the website below:https://mysupport.razer.com/app/answers/detail/a_id/20795/~/how-to-fix-the-secure-boot-violation-message-on-the-razer-bladeIt says its a CMOS battery issue. I have replaced the CMOS battery with the right model however the same message still appears when I turn on my laptop and enable security boot. How can I resolve this issue 

Hi, My razor blade 14 2024 battery does not hold charge. I would like to order a replacement battery

Hello,My Razer Huntsman V2 TKL has developed an RGB hardware issue affecting two keys: W and D.Both keys/switches work normally for typing, but the green RGB channel is completely non-functional on both keys.I tested the affected keys in Razer Synapse at 100% intensity:Red #FF0000 — works normally Blue #0000FF — works normally Green #00FF00 — completely darkOther keys display green normally.The issue affects both W and D, while their key/switch functionality remains completely normal.The keyboard went out of its 2-year warranty approximately one month ago.Is there any possibility of a repair, replacement, or goodwill exception given that the warranty recently expired?Thank you. 

I no longer have access to my old phone number. I would like to request that my phone number be changed. I have also contacted you via PM. I would appreciate your help.

Bom dia eu fiz um compra no Crossfiro de zp ontem na parte da tarde, e até agora não foi depositado o valor

Profiles dragged directly into the 5 Onboard Memory slots in Synapse are not remembered by the keyboard. When Synapse is closed it reverts to factory settings (Spectrum Cycling RGB and default layout). Switching slots via fn + menu does not restore saved profiles

Hi, I have a problem with my Razer Kraken v4 headset. About a year after I bought them, I started having problems with charging. They were randomly disconnecting while plugged via USB, which caused PC to freeze or sound stopped working until I reset the PC. At first they weren't charging only via USB, then problem occured also while charging through electrical outlet. It sometimes starts working when I manipulate the earpads and they lie in the right angle, sometimes nothing but praying to the Old Gods helps. They randomly stop charging at 50% and show 80+ after unplugging or appear as charging in Synapse but it's not or charge really slowly. I tried different wire, reinstalling Synapse and sound drivers, plugging Kraken to other device - nothing.I bought them from polish reseller and contacted them first, but they told me to contact Razer directly (which is strange to me; earlier other shops always handled warranty claims and I didn't have to do anything). I bought the headset in Octo

As the title impllies when I mute my Mic with snyapse 4 open it cause the iunput volume to go to 0 however unmutting the mic doesnt bring it back up only munally increasing it works. This is a pain and makes the mute worthless. The problem only started happening on the 20/05/2026 and is affecting my black shark v2 pro 2023. Synaspse 4 is just problem after problem and its making me rethink my future razer purchasing deciusions due to how aful the software now is

Since 4 days I have a problem with my Razer Kraken V4.The sound in my right earcup is much softer than left. I have tracked down the problem to probably the Game/Chat Balance setting; sometimes when I long-press the Game/Chat button on the right earcup (until it says "Game-Chat") the sound in the right earcup will return to normal, but very often this does not work at all. There is no balance setting in the Windows settings (mmsys.cpl). Razer Kraken V4 - Game is the default device It does not matter if I have set THX SPATIAL AUDIO or STEREO in the Kraken settings.I have tried all the default Equalizer settings, no difference.I created a new profile in settings, no difference.I have removed all the Razer drivers and software and removed all devices in Windows Device Manager and reinstalled everything, but it didn't work (with reboots in between).I have the newest Razer software.I checked if the newest firmware was on the set and dongle: it was.Spatial Sound in Windows Settings if OFFI h

Dear Support, kindly advise why red light keep blinking beside of the power button?My connection is C to USB-A to PC. Front panel and back panel both tested.  Please advise.

I missed the Razor chair’s  bolts and screws which connecting Chair base and Seat Pan ( 4 of them in total)  in house moving.   Model no. is RZ38-0395. Can I get way to order them ? Thank you

Hello,The detachable microphone on my Razer Barracuda X appears to have stopped working.I really like this headset and have been happy with it, so I’d like to keep using it by replacing just the microphone if possible.Product: Razer Barracuda XProduct Number: RZ04-03800100-R3M1Country/Region: JapanCould you please let me know how I can get a genuine replacement microphone for this model?I’d appreciate any guidance you can provide.Thank you!

Hello everyone,I’ve been experiencing a serious issue with Razer Surround 7.1 on Windows 11 that started around October 2.The software works perfectly in every game and environment except Fortnite. In Fortnite, the virtual 7.1 audio becomes distorted — front and center channels are missing or muffled, while left and right channels work normally.Here are some details that may help:Tested with Razer Kraken and Razer BlackShark headsets (both wired).Razer Surround Sound is correctly set as the default playback device in Windows.In Warzone and Rocket League, the surround effect works perfectly — only Fortnite has this issue.The problem started after a clean Windows reinstall on October I have verified all drivers (Realtek, Razer, Windows) and even reinstalled Razer Surround several times.THX Spatial Audio also produces the same distortion when tested in Fortnite, which might indicate a driver compatibility problem.Based on online reports, other users seem to experience similar behavior rec

The problem was apparent right out of the box: the maximum volume is very low. These are headphones from the Chinese market; there were no issues activating them via the serial number. I connected them via the 3.5mm jack to a USB-C adapter/amp and tested them on both a smartphone and a PC using Synapse. Next, I used the latest official software from the product page—EID Utility v1.0.0_r3 (which showed no errors)—but encountered an update error with FirmwareUpdater_v1.3.0_r2. The initial firmware version is detected differently each time—sometimes 1.1.0, sometimes 0.0.0, or even 55.51.50. What could be the cause, and what is wrong? Thanks in advance.

S/N :632304H20728565 I just got a Razer Orochi V2 and I wanted to register it.For whatever reason it does not recognize the serial number. I tought maybe I wrote it wrong so I scanned the bar code with the phone and copy pasted the serial nuber but still no luck. How can I solve this?

during a move, along with the microphone.

Trying to get a replacement dongle for blackshark v2 headset

Здравствуйте, наушники Razer Blackshark v2 x, пытался зарегистрировать наушники, после наажатия кнопки отправить сайт обновился, после этого всегда при вводе данных сайт писал что они уже зарегистрированы, хотя во вкладке устройств их по прежнему не было и нету до сих пор. Нашуники покупались на маркетплейсе  Wildberries. / Hello. I have a pair of Razer BlackShark V2 X headphones. I tried to register them, but after I clicked the "Submit" button, the page refreshed. Since then, whenever I enter the details, the site claims they are already registered—even though they never appeared in the "Devices" tab and still aren't there. I purchased the headphones on the Wildberries marketplace.