Razer Support

I have some gold in my account, but I can't verify it because it's an old number. Please help.

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

i lost my old number how to change to my new one

Hi All,  I just updated my laptop from an Intel Mac to the new m4 series. My mouse worked absolutely fine on my previous machine but now will not connect via bluetooth to the new one. I’ve tried to reset the mouse and pairing mode etc, it shows up in bluetooth devices but when I click connect it just spins and eventually times out. All the usual remedies I have found here and online haven't worked yet. Wondering if theres some extra steps I should try? I’d really like to not carry around a dongle just to keep using the mouse with the 2.4 usb a. Any help is much appreciated.  

Hi i received the Barracuda x chroma headset for christmas and i have connected it to my pc and to synapse.however even tho my headset is appearing in synapse and is currently on, synapse is detecting it as “switched off”, and i haven’t been able to solve this, how can i solve this so i can customise the chroma effects to match the rest of my devices?

Dear All,I would like to install Linux Mint as an additional OS (dual boot with Windows 11) with Secure Boot enabled.Booting from a prepared Linux Mint USB live system and subsequently installing only seems to be possible when turning off Secure Boot in UEFI, however doing this messes up the Windows 11 login as the current PIN (or Hello functionality) are not accepted anymore. If I leave Secure Boot on, then I am not able to boot Linux (USB or proper disk installation) at all and immediatly get prompted with a “Secure Boot Violation”  message (red box).So is there a way to have the Razer Blade 18 2025 run Linux Mint (or other distro) with Secure Boot enabled or a possibillity to add a self signed certificate (MOK) to the system UEFI to make it work?

Hello,I have a Razer Barracuda X (2022) headset (Model: RZ04-0443) and I’m experiencing a persistent issue with the dongle firmware update. The updater completes the process without errors, but the new firmware version is not saved on the dongle. When I reopen the updater, it asks for the same update again.Issue Summary Headset firmware successfully updated Dongle firmware appears to update but does not persist After restarting the updater, it prompts for the same firmware update Tried multiple USB ports, including USB-C and USB-A (USB 2.0) Tried different systems Reinstalled the updater Headset pairing works normally Technical BehaviorThe updater is able to: Detect the dongle Be

Hello. I bought Kraken V3 headphones and registered them on the website, but I still haven't received the activation code for 7.1. Can you tell me what to do?

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?

Hello. Today I bought a new BlackWidow V4 keyboard, but I can't change the speed of the Wave effect. Has anyone else had this problem?

Troubleshooting Steps:Verified Windows is up to date. Connected the USB dongle directly to a PC's USB port and not a USB hub. Verified there is a clear line of sight from the mouse to the dongle. Updated the firmware on mouse if it is on the list. Checked if a software is causing the issue by closing all Razer apps and software. Reinstalled mouse drivers, and performed a clean reinstall of Razer Synapse. Check if the issue persists with a different PC.Did you update the firmware to the latest version? YesDoes the issue occur on another PC? Yes Mouse does not work any longer when I plug it to the computer or use any other type of connection. It blinks on and off but does not connect to the PC. I have tested in 3 different PCs. Details on video below.Anyone have a clue on what to do? I got it 2 years ago. 

How can I get a actual real reply from the support lol where can I contact for email response cause this ain’t it

where can we request new cards that look  out of stock on gold.razer? I want opet gift code and got out of stock just in time I clicked "buy"

I used WeChat to log in when registering my email, but there was a step where I needed to enter my email. However, I entered the wrong email and couldn't receive the verification code. Now I can log in through WeChat, but if I want to reset my email, I need the verification code in my email, which is only sent to the wrong email. I am very confused now

i everyone,I’m looking for some help with an issue I’m experiencing with my Razer Kraken V4, as it’s becoming extremely frustrating to use.Issue 1: Audio Bleed / EchoWhen I’m gaming or watching YouTube, other people on Discord can clearly hear my game audio, YouTube videos, or NPC dialogue through my microphone. The audio comes through crystal clear, almost as if I’m deliberately sharing my system audio — even though I’m not.This happens even when: I’m using push-to-talk off The headset volume isn’t excessively high No speakers are enabled (headset only) Issue 2: Extremely High Microphone SensitivityThe microphone sensitivity also seems wildly excessive: People can hear my keyboard typing Background noise like a TV in an

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

hey how are you doing needed some help regarding my mouse, i have a razer cobra pro.so my mouse was charging fine with a type c cable. but one day it lagged a bit so i updated my mouse firmware. as soon as i updated the firmware my mouse stopped charging its stuck at the percentage i started to charge for more than 2-3 hours.is there a way to roll back to the previous firmware or any other fix. i explored everything search reddit, google etc.coming to you as the last resort. 

Hi everyone,I’m having an issue with my Razer Basilisk V3 (wired). The mouse constantly disconnects and reconnects. Sometimes, lights on the mouse flash Red/Pink about once every second.Has anyone else experienced this problem and found a solution? Any advice would be greatly appreciated.Thanks!