Razer Support

My mouse will automatically switch from Tactile to Free-Spin mode by it’s self. I might be in the middle of a game, suddenly my weapons are switching automatically due to this high sensitivity of the Free-Spin mode. I’ll use the button and switch it back to Tactile, but it will always switch back randomly. Any idea how I can stop this? I only want to use Tactile mode. In the mouse settings I have scroll acceleration = Off, Scrolling Mode = Tactile, SMART-REEL = Off

Hey, i wanna buy this chair so bad, i was wondering if there will be a restock.Or how can i get it

Razer Gold $100 Gift Card – Not DeliveredI purchased a $100 Razer Gold gift card directly from Razer, but the gift card/PIN was never delivered to me. The payment was successfully charged to my credit card, but I have not received the product.Transaction Number: (Removed)Amount: $100  Payment Method: Credit Cardemail: (Removed)I have contacted Razer Support multiple times regarding this issue, but the gift card has still not been delivered. I expect Razer to either deliver the purchased gift card/PIN or issue a full refund.

Razer Gold $100 Gift Card – Not DeliveredI purchased a $100 Razer Gold gift card directly from Razer, but the gift card/PIN was never delivered to me. The payment was successfully charged to my credit card, but I have not received the product.Transaction Number: (removed)Amount: $100  Payment Method: Credit Cardemail: (removed)I have contacted Razer Support multiple times regarding this issue, but the gift card has still not been delivered. I expect Razer to either deliver the purchased gift card/PIN or issue a full refund. i will be making a full TikTok review about this,  because this is unacceptable 

Is it possible if I could get a link to buy the viper v4 or v3 griptape? You guys literally have the best and most insane griptape please. 

Waar kan ik een retour label krijgen 

Hello, I lost my dongle of Cobra pro. Can i get replacement please?

After updating to the official BIOS 2.05 (AMI 2.22.1287, build 01/07/2026) via the Razer updater, my Blade 16 (2023) shows "Secure Boot Violation – Invalid signature detected" at every boot.Device: RZ09-0483TEM3EC FW: 2.01Access Level in BIOS: AdministratorSecurity tab shows:- System Mode: Deployed- Vendor Keys: Active- Secure Boot: Enabled (locked, cannot be toggled)- No Key Management, no Restore Factory Keys, no Reset to Setup ModeTroubleshooting already performed:1. EC/CMOS reset (power adapter disconnected, power button held 30+ seconds) – no change2. Restore Defaults (F3) + Save & Exit (F4) – no change3. Fast Boot is disabled4. Booting a freshly created, current Windows 11 USB installer via Boot Override – the USB triggers the SAME Secure Boot Violation, confirming the firmware key database itself is corrupted (it rejects even current Microsoft-signed bootloaders)The official workaround (copying securebootrecovery.efi to a USB) does NOT apply to my case, because it requires d

Does the Razer Naga V3 Pro have FrameSync technology

I have issues with my Basilisk V2 as the title describes.I have tried compressed air, cleaning, adjusting the resistance, updating firmware, more or less everything, but it still jumps and skips when I scroll.It’s getting to the point where I am considering buying a new mouse, because this issue is seriously starting to grind my gears. 

Wolverine V3 TE Edition has weird stutters while using sometimes when aiming in games, it will sorta freeze and hold the last input for a second more than intended, and sorta like input lag or freezing. This is happening on Xbox, and I've tested it on other devices with controller testers; it seems to happen most often with heavy vibration moments. The software is updated to the latest, and I've tried multiple cables as well; same issue. It's hard to explain, but freezing, input lag, or drag is probably the best way to put it.

Bought a huntsman v3 he magnetic 65% a week ago and after setting it up to how i liked with key actuation i noticed whilst playing  some games the a and d key would be pressed as well as escape and crtl and when typing letters would be pressed, After looking into it i changed the actuation to be 1.0mm and still was happening i have full reset the keyboard as well as made sure drivers and the keyboard are fully upto date.Unsure what else i can do to fix it or if i have to return it adn get a new one???  

I lost my razor viper v3 pro wirless dongle.I did some digging and I unfortunately bought the wrong dongle off of amazon.I later found out that I had to reach out to Razor suppourt to get a new one.Could you please help me.

Good day, Razer Team,I hope you’re doing well.I recently purchased the Razer Huntsman V3 HE, and I also own a Razer Cobra Wired mouse. I’m currently using both devices with macOS, but I noticed that the Razer Cobra Wired is not supported or detected in the macOS version of Razer Synapse 4.I would like to ask whether support for the Razer Cobra Wired will be added in a future Synapse update.I also have another question regarding the Razer Synapse web version: Will all Razer devices eventually be supported through the web version? I’m experiencing the same limitation with my mouse, and I would really appreciate clarification on whether full device support for macOS and the web version is planned.Thank you for your time and assistance. I look forward to your response.Best regards, [removed by moderator]

Hey everyone,I recently bought a Razer Huntsman V3 HE 8Khz but I am experiencing major key input issues:* Phantom/Self-Actuation: Keys activate on their own without being touched (like ESC, Tab, Caps Lock, or movement keys).* Double Pressing / Chattering: Single keypresses frequently register twice.* Dropped Inputs: Keys randomly fail to register or drop inputs while being held down during gameplay.I handed the physical keyboard back to the retailer so they could send/submit it to Razer for an inspection and warranty replacement.My questions for the community and Razer Support:1. Is this a known sensor/hardware defect that requires a full unit replacement (RMA), or has Razer released a firmware update that actually fixes this?2. For anyone who faced this issue, did getting a replacement unit solve the problem permanently, or did the issue remain the same?Any insights or advice would be greatly appreciated!

Hi Razer Support,I have a Razer HyperFlux V2 mouse mat and Basilisk V3 Pro 35K that I cannot get working together on my desktop PC.Problem:Both the mat and mouse appear in Synapse 4.The mouse with the correct HyperFlux V2 puck is detected, but the mat never lights up (no LED at all, no charging indication).The mouse does not charge wirelessly on the mat.What works:The exact same HyperFlux V2 + Basilisk V3 Pro 35K setup works perfectly on my laptop (LED lights up, charges normally).Desktop specs:Motherboard: ASUS TUF Gaming Z790-Plus WiFi (latest BIOS version 1836)Connected directly to rear USB-C and USB 3.2 portsTroubleshooting already done:Clean reinstall of Synapse 4Correct HyperFlux V2 puck installed and clicked in placeMouse powered ONAll Windows USB power management settings disabled (Selective Suspend, per-device power saving)Multiple rear motherboard ports testedBIOS tweaks: ErP Ready set to Disabled / Enabled (all variants tested)Latest BIOS update performedFull power cycles, C