Razer Support

I am using Synapse 4. The Keyboard cannot properly store any profiles locally. Every time when I restart the PC, profiles might not work or snap tap might be disabled. Then I need to open Synapse and press on using Synapse over the keyboards settings. When I select to use the keyboard settings and look at the profiles, it seems very suspicious that always the ISO DE specific keys never store the changed actuation points and possibly this could result in the entire profile not syncing? Other weird things are that the keyboard always stays on 99.27% storage space and this never changes. And a lot of times the syncing of profiles is stuck at 20% in Synapse. Is there anything I can do to have the keyboard remember the local storage and sync properly with Synapse?

I got a new Cobra Pro last night and set it up, and I’ve found that it does charge when placed onto the Mouse Dock Pro (though it takes a bit for Synapse to update it does at least charge and starts doing the breathing lights). The breathing lights keep cycling between standard lighting and the breathing, which I’m not sure if it’s meant to be doing or not. Either way, it continues doing the breathing yellow lights after the PC is put to sleep or turned off, so it seemingly still has power, but after the mouse goes to sleep it appears as though it just stops charging. I’m not sure how to fix it. It’s frustrating because my mouse charges partially, about 10-20%, then stops.

I bought a gift for my son from Startselect and there was an error. When I got the code so my son could redeem it, it didn't work. I spoke to Startselect and they said it's stuck with you.Neither I nor my son have had an account with you so how can this be...What should I do?

Hellomeine Maus spinnt seit gestern rum.sie hat aussetzter wo sie nicht mehr funktioniert und auch die auf der unter Seite liegende BT Funktion, geht garnicht mehr und blinkt blau.im 2,4 Modus funktioniert sie nur bedingt. Kann sie kurz bewegen dann geht sie nicht mehr. Hab den Adapter für den pc (Empfänger) schon öfter umgesteckt aber bringt alles nichts. hier noch Infos zur Maus.Razer Basilisk V3 X HyperSpeed KabelosRZ01-04870100 könnt ihr mir da irgendwie helfen. grüße alex

I have a broken Iskur chair base looks like the weld broke. Hard to see in photo. My chair is out of warranty purchased back in 2021. Just looking to see if I can get a replacement base unit.  

I recently Bought my Razer Blackshark V3 X HyperSpeed headset.It did not come with the 7.1 Activation Code I already registered it for a code but didn’t get one but just said “it succeeded” When I request for a new code it says it is not eligible 

Hello, I bought the Razer backback but did not receive the VAT receipt. How can I ask for it?I live in Portugal and support keeps sending me to forms about the order.But the order was great, I got it in time. Just need the receipt.Regards, Ines Carvalho

Hi Razer Team, My name is Kyle, and I have a Razer Laptop, Razer Blade 15 Base Edition - QHD 165Hz - GeForce RTX 3070 - Black, which has broken screen and not working mouse pad due to expansion of the battery.  I would like to get a repair service for the laptop. Thank you! Product No: RZ09-0369BEA2 

I have a problem and I contacted you, but you haven't resolved it. The problem is that I want to make a purchase using my Razer account, but it's asking for 2FA. When I request the code, it doesn't arrive in my Gmail. I've tried repeatedly, but no message has been received. I've tried to find another way to authenticate, but there's no option other than Gmail and contacting support. Please authenticate my account because I want to purchase games.

I have this problem  

I plug in the mic, it works and then synapse needs to be downloaded. I do that,  did all the light settings and made mic fun and now it doesn't pick up voice. My computer reads it as a mic and sees its existence but no audio. I have uninstalled synapse about 9 times, reinstalled and restarted drivers about same amount, restarted my computer same amount. I have been googling and trying everything that has been said. I finally try it on someone's computer and it works like a dream. Try it on mine again, doesn't work. Nothing makes sense. My computer is Nitro 5 AN515-57 and should run this. The permissions are granted, the computer sees the mic but it doesn't actually work audio wise., It lights up and is super pretty but no audio is picked up. When I do a mic test online, it says it cant because a program is using or blocking it, but i cant find anything happening. Do same test on other computer, works like a dream. There is something the microphone doesn't like about my computer. 

i’m looking to buy the Kraken V4 and I was wondering if it’s compatible with ps5 since there’s no playstation version of it like there is with the V3 lineup, I’ve watched a review video of its compatibility with ps5 but the reviewer mentioned that spatial audio is not something that’s going to be enabled if you’re connected to ps5, is this true? if so, can it be programmed through a pc to enable the spatial audio then be used on ps5 with the spatial audio? thanks!

my left click on my viper v2 pro stopped working and i just left it somewhere and stopped touching it, it happened a while ago and i was wondering what i can do?

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed moth

Prompted every few mins since I started using Razer USB 4 Dock (14-port) ?,  I didn’t have this problem back when I was using a Logitech Dock.Current Setup: Laptop: Blade 14 2024 USB 4 Dock (14-port) Mouse 1: VIPER V3 Pro Mouse 2: Pro Click V2 Keyboard 1: JORO Keyboard 2: JORO Screen: Raptor 27 (165Hz) Speaker: Leviathan V2 Pro Others: Bungee Cord V3 ChromaAnyone knows how to resolve? 

I bought a Razer Deathadder V2 mouse back in 2021. I noticed the grips were wearing out and now there are indents where my fingers hold the mouse. The indent from my thumb is so bad, I can see the plastic the grip adheres to. How can I go about replacing my grips? The limited warranty says they don't cover this, and i've had the mouse for so long it's not even under warranty. Are they really expecting me to replace a $150 mouse just because the grips are worn out? I've looked online for 3rd party grips, but from what I've seen these are all grips you adhere over top the OEM grip. 

I purchased this headset just 2 years ago. For any support staff wondering about the serial number, I just registered it as part of my account.The headset will not charge anymore. When I plug it to a USB-C cable, the led turns solid red, which I believe means very low battery, although based on the manual, it should be blinking.I have tried to charge it using different usb-C cables, and have confirmed those cables work on other devices.If I try to turn the headset on, I can briefly hear the audio firmware saying the headset is now on before it shuts off again. So the headset works, it just can’t charge.I’m inclined to think this is the usb-c socket? Would love for support to tell me how to proceed.

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2