Razer Support

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Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

Hello razer users, recently i got gifted these Razer Blackshark V2 Hyperspeed fof my birthday and i am trying to connect them to my android phone, which is Samsung Galaxy A54.The issue i have is that when i try to connect the headset to the phone, the blue light keeps flickering instead of becoming solid and still to shiw that it connected. On the bluetooth GUI thing where you connect devices it says its connected, but the headphone's blue light still flickers, basicslly signyfing that they are not connected, and then they turn off.They were set in bluetooth mode.Thanks to anyone that can help me out, it will mean a lot!

Hello Razer Support Team, I would like to ask for technical assistance and verification regarding my Razer mouse. I have a Razer DeathAdder Essential mouse that was purchased from Noon and brought to me as a gift from Saudi Arabia. The mouse is not being detected when connected to a computer. Product details: - Product: Razer DeathAdder Essential- Model Number: RZ01-03850- Serial Number: IO2508H20660206 I have tried connecting the mouse to different USB ports and also tested it on another computer, but it is still not recognized. At this stage, I am not requesting a replacement or warranty service. I would like to understand the possible cause of this issue and also kindly ask you to confirm whether this product is genuine. I have attached a photo of the mouse showing the serial number for your reference. Thank you for your support. Best regards

I bought a gift card. It shows 3 different codes. How do I tell what each code is for??

I bought my Razer headset on AliExpress. When I tried to register my product, a message appeared saying that the product had already been registered.

My headset wont connect to xbox

I got a new huntsman tkl, and when I try to plug it in using my existing keyboard cable it wont work.when I use the cable that came with it it works fine. my existing keyboard cable is fine, it works just fine with my ducky tkl. why wont the huntsman work?  

I was using it perfectly fine before installing the xbox app to customize it. Then the dongle stopped connecting the controller becauss the app was making me re-do the update with dongle and wire multiple times, how do i get it to connect again after it only doing the wired update?

I’m  needing to know which battery I need and how to order it for my razor Blade 15 laptop. serial number is BY2104M19707151, located in US

My daughter has one of the headsets the box got destroyed. Is there anyway we can get a new box just the box not the headset below or the details.Razer - Kraken Kitty V2 Pro Wired Over-the-Ear Gaming Headset for PC, Mac, and Playstation - Quartz Pink

Got the headset as a gift last Christmas and they were working fine until a couple of months ago. The connection keeps dropping from both my PS4 and most recently my PS5 - the connection shows on my console as if they’re connected, but there’s no audio / mic activity. Every now and then it will randomly work as normal but not for long and then the audio disconnects again. I’ve tried multiple resets and troubleshooting methods, and the product is out of warranty so I’m unable to contact the support team for assistance. Any ideas?

 I want to express my deep frustration with the Kraken headset. I’ve always been a big fan of this model and truly appreciate its acoustic performance, microphone quality, and excellent noise suppression. However, once again, the stem has broken after just about a year of use. This is the third time I’ve experienced this issue, and it honestly makes me really sad considering the great experience I’ve had with this product over the past few years. My intention is simply to share this feedback with you, and hopefully, I’ll be able to consider buying from your company again in the future.

Since upgrading to the latest firmware for the headset, everytime i join a party chat on xbox there is a prominent echo from my mic. I have changed all settings in the xbox to reduce noise bleed but had no joy. Before the new firmware I didn't have these issues, can anyone relate to this issue or offer support on how to fix this. The headset itself is only 6 days old Cheers 

"There's an unexpected error, please reload the page and try again" when I'm trying to get a code to validate my purchase. I've encountered this tonnes and tonnes of times and it's frustrating me. And it's almost always at the most inconvenient times. Support has been no help, no response no answers besides all the bots not understanding the question. How do we resolve this once and for all? 

i just wanted to know about the mic compatibility with the pc version of the Blackshark v3 x of my ps5. I pretty much just wanted a well priced pair of wireless headphones with a mic that worked for everything but after receiving them, i can realized that the mic volume is super quiet even when i turn my mic volume all the way up. is there fix for this?

Hello I bought the Razer Kraken v4pro and I have problems activating the SenseHD in Battlefield6 they are supposed to be compatible there are even images on their website of all the kit you can buy... I come from a kraken v3pro and I was happy with them and I expected a big jump in quality in every way and at the moment I do not see justified its price... but what repels me is not being able to use the sense hd only works if I activate the haptico by sound that works just like the kraken v3pro is there any way to activate SenseHD in battlefield6?

I’ve lost my dongle when moving to my new house. Can’t seem to find a replacement to buy anywhere in Brazil. Can you help me providing a link of where i can aquire one of those? Thanks