Razer Support

I’ve seen several threads back from 2023 with this same issue, but here it is for me in 2025.  I’ve attempted removing and re-adding the headset, updated all the drivers, etc.  In the windows sound settings the headphones are still labeled as “speakers”, and only have stereo available as  a configuration for them.  Under “audio enhancements” it is set to “device default effects” and underneath that it says “THX Spatial Audio USB (Blacshark V2 HyperSpeed).  Under that it does have “spatial sound” as “off” and is not selectable to change.  But most importantly under the THX spatial sound demo, swapping back and forth from spatial sound to stereo makes 0 impact on the sound.  I have owned several nice headphones (logitech, turtle beach, etc) and have experienced good spatial sound before.  Mine currently have none. Please lend what assistance you can with this issue.  I switched to Razer from a full logitech setup as I like the quality and intergrated software better for Razer.  This, is

I have had my Iskur XL for about 2.5 years now. Over the past few months, I realized that the chair leans to the left when I sit in it and it's getting worse. The left side is lower than the right by about 1/2 inch which doesn't seem like much but it means my arm rests don't line up with my desk and is starting to cause wrist issues.  Does anyone know what I can do to try and fix this? Again, it's only when I sit in it, otherwise it's level (yes, I tested this with a level) 

There was already a thread about it 2 years ago, but it was closed for some reason without any solutions or updates from the Razer team:  I’m having exactly the same issue as in the last comment. Bluetooth seem to work fine for the most part, but when the mouse is asleep, it won’t connect to bluetooth on awake, only 2.4 connection works. In order to “fix” that I need to:Switch to 2.4Ghz Go to bluetooth settings Remove Naga Pro Then add a bluetooth device Enter pairing by holding 2 DPI buttons and the middle mouse button for 3 seconds After that it works againWhile simple enough, it’s quite annoying to be forced to do this several times a day. I would just keep using 2.4Ghz connection, but it has an even more annoying bug - it would disconnect randomly or on a schedule after around every 15 minutes or so, which leads to some epic fails in online shooters, to say the least. So bluetooth is my choice because it at least doesn’t do that. Both issues are very well known, both issues are rep

I’m using Synapse 4 and it sees my Chroma keyboard and Viper Mini, but only the keyboard has the right lighting profile. The Viper Mini isn’t registering RGB profile and the DPI button doesn’t change the DPI, but the stage cycle registers in the Synapse app.

i open back my razer gold account after a few months and then got disable wallet

Hello razer community,my keyboard randomly stopped working for no reason. When i connect the keyboard i need to press FN key for the keyboard to be to connected even after that the device shows up as RAZER BOOTLOADER in bluetooth and other devices settings. In device manger the device name is different i couldnt even find it . I had remove and plug back in the keyboard to find the device. I tried contacting the their agent but no one could do anything. Also there is no firmware update for huntsman v2 tkl for some reason while other huntsmans do. Please someone help. I have attached both bluetooth settings and device manger screenshots.

Hi, my huntsman keybord isnt working anymore. I bought it in 2020 (if it can help) and when im plugging it in my computer, its recognized as Razer Bootloader. Its neither recognized by synapse and the only way for me to make it work is to unplug it, hold the "Escape","Caps Lock" and "Space bar" and plug it back. It light up, synapse doesnt recognise the keyboard but i can write with it. The probleme is that it keep spamming the letter "H", "Y", "," and "-". Ive tried to update the firmware but its already updated. Ive tried taking all of the keys off to see if it was mechanical and ive cleaned it. Ive also updated the drivers of my pc.Idk what to do at this point

ive been using this kb for around month (i bought it from my friend), and for this month, i been constantly having "device failed enumeration", "device descriptor failed request" and razer bootloader. but sometimes i can use my kb perfectly without any problem. i deleted synapse 4 from my autostart, and kb It began to work better, but it still gives errors by the type of first and razer bootloader. what can i do??

Hello. I wanted to buy the THX audio program with a 50% discount. The promo code stopped working... How can I buy it?  

My phone number have recently been deactivate and have a new one need help replacing 

7.1 aktivasyon kodu alabilmek için bilgileri giriyordum ancak ürünün kayıtlı olduğu uyarısı aldım ve hiç bir şekilde 7.1 o aktive edemiyorum ürün elimde kutulu şekilde isterseniz görüntü de gönderebilirim. 7.1 aktivasyon kodu talep ediyorum

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also formatted the system, but the issue still persists.  

Hello everyone,I'm hoping someone in the community can help with a frustrating Bluetooth issue on my BlackWidow V3 Pro. The keyboard has suddenly developed a problem where it can no longer maintain a Bluetooth connection.The ProblemThe keyboard enters a "pairing loop" and won't finalize the connection. Here is the exact sequence of events: I press Fn+1 (or 2/3) to enter Bluetooth pairing mode. The indicator light above the arrow keys blinks, as expected. My laptop, PC, or tablet sees the keyboard. I click "Pair" on my device, and the device reports that it is "Connected" to the BlackWidow V3 Pro. However, the keyboard itself keeps blinking as if it's still searching for a connection. The keyboard works for about 2-3 minutes while it's blinking. After this time, the blinking stops, and the keyboard immediately disconnects from my device. What I've Already Tried Updated Firmware: The keyboard is on the latest firmware. Factory Reset: I've performed the "Esc + Caps Lock + Spac

I just got my brand new orochi v2 and a steelseries mousepad (element is micro-woven cloth). Sorrowly, my mouse jitters hard on the mousepad but it works smoothly on my wooden desk. Also i’ve an old razer deathadder essential which is working on the mousepad smoothly. I’ve tried all kinds of recommendations and settings from both google and chatgpt but none of them helped. Could someone please tell me what do I do now?

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

Hi everyone!Sorry if my English isn’t perfect, I’m not a native speaker.I have a Razer Book 13 that I purchased in August 2022.This morning, I noticed a display issue: when I tilt the screen upward, the brightness becomes very dim, but when I tilt it downward, it returns to normal.Has anyone experienced something similar or knows what might be causing this?Thanks in advance for any help! 

So i just bought my new razer wolverine v2 pro yesterday but I didnt like the original thumbsticks so I replaced them with xbox ones but after assembling the controller I tested it but only the RT mouse click trigger doesn't work the RT regular is still working perfectly 

how can I change my phone number on my account because my current phone number on my account was unaccessible. Please help me I forgot my backup codes and there's a gold in my account