Razer Support

Hi everyone , how long does razer take to restock psn gift cards? Ive been trying to purchase any Playstation gift card but everytime it says out of stock after I do the 2 step verification.... i have $122 in my razer account that I cant use:(

Hi Razer Support,I have a Razer Naga Chroma (see model referenced above) and it seems the #2 key on the device has stopped registering the #2 button. Before it stopped responding, it was starting to almost act like it was stuck. This was tested using Notepad and we watched the mouse produce every possible number/symbol bound accordingly and then nothing is happening with the #2. When it was stuck it would do a string of 2s, but now it just does nothing. What can we do or are we just out of luck?We’ve been lifelong Razer supporters and have had nothing but Razer Naga’s since your first ones. :)Thanks in advance,Erik

Hi, I bought a Razer BlackShark V3 X HyperSpeed headset in-store on September 22. I still have the box, but I declined the receipt and don’t have it.The headset works Perfectly with Razer Synapse, but I recently tried to turn on 7.1 Surround Sound Feature and was asked for an activation code. I checked the surface of the box, but couldn’t find anything explaining that I would need to keep the receipt to activate this feature.Could you tell me how I can get an activation code? I can provide the headset’s serial number and the purchase date, and I have the transaction in my banking app if that helps. I’d appreciate any way to verify the purchase and activate the feature. Man I miss the days where you could plug and play.

Hi Razer Support,I recently bought my Kiyo V2 X and installed it into my computer but it’s currently locked to 1080p 30FPS in Razer Synapse. I wanted to get the advertised 1440p 60FPS so I looked around and saw there was a firmware update. I clicked the button leading to the updater. However, it just leads to this website: https://mysupport.razer.com/app/answers/detail/a_id/20613. It just shows an error 401 saying that I’m unauthorized for the updater. Is this fixable on razer’s end or is it something on my end? I’ve also included some pictures for reference. Thanks for your help. 

Hi Razer Team, I want to change my laptop battery. Battery model is RC30-0328. I live in Canada and wanted to change ASAP.

 I've been experiencing a strange issue with my Viper V4 Pro and I'm wondering if anyone else has seen something similar.The problemAfter moving the mouse and then leaving it completely still, there seems to be a 5-10% chance that the mouse enters some kind of bugged state.Once it happens:The wireless dongle never goes to sleep. Windows thinks there is constant activity, so the monitor never turns off automatically. If I'm watching a fullscreen video with the cursor hidden, the cursor pops up every few seconds. The issue persists indefinitely until I move the mouse again.Interestingly, if the bug does NOT occur after I stop moving the mouse, everything works normally and the mouse can stay idle for hours without triggering it.Reproduction patternEvery "move → stop" cycle is basically a new attempt:Move the mouse. Stop moving. About 90-95% of the time everything is normal. About 5-10% of the time the mouse enters this weird state. Once it enters the state, it remains there forever until

I Installed Razer BlackShark V3 Pro Firmware Updater | RZ04-0540x and now the dongle just disconnects and reconnects I just got the headset today 

i lost email access to my old email and need to change it, i want to make a purchase but want my account all in order first 

I have an annoying problem with razor cortex.   Everytime I run a game, I get a popup saying that “Microsoft Edge can’t read and write to its data dictionary,  and then the path to c:\users\username\AppData\Local\Razer\Razer Cortex\UICache\11.11.0.7\Main\EBWebView.   The issue is the the username is not the current user but the computer admin account.   Where can I find the setting to correct this path to the correct user account?   I have been running Cortex for a while without any issues but recently I had to reinstall my computer and this has been happening ever since.   I am running Windows 11.   I think there’s a legacy setting somewhere that is referring to the previous install but I don’t know (and can’t find) where this is set.   I tried reinstalling Cortex but no luck.

Dear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound feature for my Razer BlackShark V2 X headset. Unfortunately, I have lost only the small code card that came with the packaging.I bought the headset second-hand, so I do not have the original purchase receipt. However, I still have the original box, all the included accessories, the headset itself, and its serial number: [HN2151D25000090]. I can provide photos of everything if needed.Please provide me with a new activation code so I can use the 7.1 Surround Sound. If this request requires a human agent rather than a bot, please forward my ticket to the appropriate specialist.Thank you for your assistance!

Hey everyone, I have the 2025 Blade 16 (Ryzen AI 9, RTX 5070 Ti). When I turn the dGPU off and only use the integrated AMD graphics, I get a mild flickering on the screen. it happens on low brightness without me touching anything.Is this just how the panel behaves, or is there a fix? I'm thinking about sending it in for warranty, but I don't want to if a BIOS or driver update will fix it.

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

I have been waiting for my package associated with Quotation PN-0213372 for almost two months, but it still has not been delivered. USPS tracking now shows that the package may have been lost. I would appreciate your prompt assistance in resolving this issue.Besides, I have delivered few tickets, but no one really could help here (Case number 260911-000624).

Hello Guys i have a Huge Problem u bought a Razer Blade 14 on Ebay and wanted to update the BIOS but after the update my secure boot isnt working anymore ;( is there a fis for it ? pls help

Hi there, I lost my dongle for my Blackshark V3 X BT. Serial number: (removed for security purposes) Please send me a replacement if possible. Thanks.

Following windows update, I cannot boot my laptop without disabling secure boot: Device name LAPTOP-PAV8BQ83Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz (2.59 GHz)Installed RAM 16.0 GB (15.9 GB usable)Graphics card NVIDIA GeForce RTX 2070 with Max-Q Design (8 GB)Intel(R) UHD Graphics (128 MB)Storage 134 GB of 477 GB usedDevice ID A095121E-AFE8-49BA-AED2-6C281D519F7DProduct ID [removed by moderator] -AAOEMSystem type 64-bit operating system, x64-based processorPen and touch No pen or touch input is available for this displayI have still followed the instructions seen on razer’s site to create a USB with the EFI files to reboot it, but it will not stick. Please help!

Hi,The wireless dongle for my Razer Viper V2 Pro has stopped working. It isn't detected by the PC at all: no connection sound and nothing in Device Manager, on any USB port, with or without the extender. The mouse works fine wired, and the mouse firmware and Synapse are up to date.The mouse is out of warranty (bought in Oct 2023), but I'd like to know if you have a replacement dongle in stock that I could get, and at what cost. I'm located in Croatia and can send my serial number via PM.Thanks!

My son lost my little USB C dongle and I was wondering if Razer can sell me a spare one. The series be of my barracuda X headphones is [removed by moderator] . P/N: RZ04-03800100-R3U1I am located in [removed by moderator] .Thank you for your assistance.Hoping for a favorable reception and a prompt response,Sincerely, [removed by moderator]