Razer Support

I’ve lost my razer blackshark v3 pro dongle.

I placed the order as a guest. The link in the email for downloading the invoice isn't working.Order #: RZDEWP [removed by moderator]

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

I’ve been using a tartarus v2 pro gamepad for a while to play WoW and the joystick stopped working a few days ago. All the other keys work but the joystick has no inputs in game. I tried other games and also tried updating windows and my firmware. Still no joystick input. Is there a fix for this issue? I bought a second tartarus gamepad thinking it was a malfunction with the actual gamepad, but the second one has the same problem- no joystick input. Help appreciated. 

Hi there, i just made the new Bios Update on my Blade and since then under Systemdevices a PCI-Express-Root says "Code 10 Device could not be startet. A status change of an ACPI Powerobjekts failed" (translated by myself, so this might vary on english).Therefore my left USB-C does not recognize my external monitor anymore.Does anybody got this issue, too?

Guys so while playing etc. Suddenly all the sounds go away and I have to turn off and on to make it work again. I love the headset but this issue is so bad.

Hello. i have been using my razer naga trinity with numlock keymaping ofr quite a while now. now it seems it wont work. no matter what i save as a key map the mouse still does the default function. ive tried mapping my nr "1" key as the letter "M" and it still types "1" ive also thought it might be the side panel that is messed upp so i tried binding my left mouse button and the right mouse button, as well as scroll wheel click to difrent letters and they still do the mouse default. any one know a fix for this would be appriciated.

Hi,I’m experiencing an audio issue with my Razer BlackShark V3 Pro after updating the headset firmware using Firmware Updater v1.4.0_r1.Previously, both “Razer BlackShark V3 Pro - Game” and “Razer BlackShark V3 Pro - Chat” outputs were working correctly. After the firmware update, the Chat output still works, but the Game output no longer produces any audio.Troubleshooting performed:Confirmed the “Game” output is visible and enabled in Windows. Set “Razer BlackShark V3 Pro - Game” as the active/default output. Checked Windows volume and device levels. Restarted the headset and reconnected the wireless dongle. Restarted Razer Synapse. Tested the Game endpoint directly through Windows Sound Control Panel (mmsys.cpl).Current behaviour:“Razer BlackShark V3 Pro - Chat” works normally. “Razer BlackShark V3 Pro - Game” produces no audio. The issue appears to have started immediately after installing firmware v1.4.0_r1.Could you please confirm whether this is a known issue with firmware v1.4.0

Went to update my headset realizing i couldn’t find my dongle, and I am need of finding a replacement dongle for my blackshark v3 pro so i can update firmware,unless there is a way to bypass and just use wired connection

Hi!! I have been using deathadder v3 pro with my macbook for 6 months only and I lost the dongle which i use to connect wirelessly with my mac, my roommate got it mixed with trash and threw it away :(. Before I could have looked for it the building managemet has already cleared out the garbage bins and send it away.Is there replacement avaliable for this model if so how much does it cost and is it avaliable in any physical store since I want to avoid shipping charges?

Hi, I bought a Razor Enki “All day chair” a couple years ago, and unfortunately the left arm plastic piece that slides up and down broke. Was wondering if there is a way to get a replacement the rest of the chair is in perfect condition. 

I ordered for a giftcard but I was not given the complete info only download code 

I need to replace the cable that connects the soundbar to the subwoofer, I asked a support agent what type of cable it is and they said 2.5mm, but I just bought one and it isn't doing anything. Does anyone know what cable type connects the two units and where I can get one? 

Up until a few days ago, everything was working fine, but out of nowhere Windows stopped recognizing my Razer Wolverine V2. In Device Manager, I'm getting the 'Device Descriptor Request Failed' error. When I try it on another PC, I get the exact same error. There has been no liquid damage, drops, or physical impact, and all my software is up to date. I've already tried basic steps like restarting, re-plugging, uninstalling the driver, and tweaking power settings, but nothing helped. How can I fix this issue?

It's being near to 2 years I had my deathadder v3 pro and now it is clicking in moments like replacement on the mouse pad after a flick, or gentle slam when I'm moving it faster. And it happens in both right and left switches.Is there a solution?

Tenho o 7.1 surrond instalado no PC, meu headset é um Kraken, porém não funciona quando está conectado com adaptador de som USB. Como prosseguir nesse caso?

I Can not use my Wolverine V3 PRO 8k, I tried 8 different USB c cables and even unplug it from the controller to plug my phone in it charges. I check both ports they are clean. The last Time it was working was on May 24th, 2026. I tried to install firmware, but it can't find the Controller.

Hello Razer team,I’m taking the liberty of writing to you today to share my passion for your brand.It all started two years ago when my dad gave me my Razer headset. Since that day, I literally fell in love with your products and your universe. Today, I use several pieces of your gear, and I’m such a fan that I even gave a full presentation in front of my whole class about my Razer mouse!Unfortunately, I don’t have the financial means to buy a Razer PC, but I still wanted to share my story, my enthusiasm for your work, and thank you for making video game fans dream every day.If you’re organizing any contests, events, or hardware tests for the community soon, I would be more than happy to take part!A long-time fan,