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34808 Threads

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alexconnsienaInsider Mini
posted in Razer Support

Clearence Delay

Anyone else had this problem? And if so, how long did your order get stuck in customs for? Mine has been stuck for over 5 days now despite my shipping option being the 2-3 days option. In total I have been waiting over 7 days. 

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L
13 minutes ago
CiDeR_BoB
CiDeR_BoBInsider Mini
asked in Razer Support

base station v2 no rgb

Hi allJust got my base station v2 and installed all ok on Synapse, but have no RGB's?.Kind regards 

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CiDeR_BoB
1 hour ago
LaurelGreensmartflow489
LaurelGreensmartflow489Insider Mini
asked in Razer Support

RAZER BLACKSHARK V2 X código de activación del 7.1

Compré los audífonos y vinieron con un qr, pero no con el código para activar el 7.1 surround sound, qué puedo hacer? :(

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LaurelGreensmartflow489
2 hours ago
radioBabyPowderfever706
radioBabyPowderfever706Insider Mini
asked in Razer Support

2018 Nari Ulitimate Usb Dongle Replacement

I’ve been trying to find a way to contact Razor for a replacement Dongle. My friend gave me his old Nari Ultimate since he didn’t use it much, but He doesn’t remember there being a USB. But the box has the dongle model number and says it is pc compatible with USB.  Is there any way I can get a replacement? I know it’s an older pair, but it works for me. I just cannot change any of the settings/ use it on my PC. 

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radioBabyPowderfever706
2 hours ago
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xxyolopvpxxInsider Mini
asked in Razer Support

Is there any hope?

Hi guys, so as it turns out I did a pretty dumb thing with my mouse, and I just wanted to know if there is any hope left for me.So as for almost every razer deathadder elite mouse these have “jumpy” scroll wheels or whatever, the scroll click is not always working, same with the up and down scrolling.So I decided to spray some brake cleaner into it to get any dirt out from it, because once I took it apart and cleaned it and it was good for quite some time. But when I did that my sensor “stopped working”. It basically drifts to the left and doesn’t react to anything.(so if I drag the cursor back to the middle with another mouse and then connect this one it will go to the top left corner and stay there) Maybe I was able to make it jump back a little bit but after a lot of tries and it drifted right back into its place and doesn’t move. I dried it out, but it doesn’t seem to help much, or it needs more time, but at the same time I am pretty sure its toasted. The only reason I am writing t

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X
3 hours ago
OPALDeepSaffronpoly608
OPALDeepSaffronpoly608Insider Mini
asked in Razer Support

Package never arrived and no support

I have been on hold and hung up on more times than I can count. I bought the signature edition, all of my information was correct on the confirmation they sent me, the mouse said delivered but never arrived. No support line has picked up for me so what do I do about getting my mouse.

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OPALDeepSaffronpoly608
3 hours ago
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SnailmaleInsider Mini
asked in Razer Support

Is there a conflict with Dell Inspiron laptops?

My Razer Seiren v2 Pro works well on my Eliteone desktop, but not at all on the Dell Inspiron laptop? Any suggestions? Yes, I’m sure I have all of the settings right! The laptop just doesn’t recognise the mic at all.

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5 hours ago
C
CopperRedPERIDOTcool954
posted in Razer Support

Razer Barracuda X sudden beeping and interruption in connection

Been using this headset for like 12 days.... working smoothly, but a few hours ago, the headset started beeping randomly. First it was like at every 2 mins. but then after a while it beeped randomly. now some beeps were triggered when I went a bit far away from the usb dongle but most of it happened when I was sitting right in front of it. Also, there was random audio stuttering when listening to spotify or youtube. First of all my headset never beeped earlier when I went just a few steps away (the kitchen or bathroom) but it just started this evening. So this is how I tried to resolve this issue... > tried restarting the pc > removed all cables and wires nearby, and remove unnecessary usb devices > tried updating firmware, but it was up to date > tried re pairing the headset with the dongle using razor pairing tool > tried uninstalling and reinstalling the headset driver > tried inserting the dongle in another usb port

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PaleAquaaerobyte934
6 hours ago
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pedrosbompatoInsider Mini
asked in Razer Support

troca de celular

Olá,preciso alterar número de celular 

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P
7 hours ago
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pulseBrightGreenweb663Insider Mini
posted in Razer Support

Razer Basilisk V3 unable to maintain stable connection.

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despite r

1
D
8 hours ago
RealJoeKujoe
RealJoeKujoeInsider Mini
asked in Razer Support

No sound on my Razer Nari Essential wireless headset.

I upgraded to Windows 11 from Windows 10 yesterday and my audio just stopped working. When I try to play a test sound via Windows’ tools, it just tells me that there was an error and that it’s unable to play the sound. Does anyone know what I can do to fix this?

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RealJoeKujoe
8 hours ago
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vMokahInsider Mini
asked in Razer Support

Xbox one Kaira Pro Microphone sensitivity

I have gone through the equalizer settings (chose broadcast with and without custom adjustments as well as enabling/disabling mic monitor/mic boost/and xbox mic settings) and still have a microphone that picks up conversation through closed doors. It picks up my phone vibrating from the room over. Great headset, but this microphone is abismal. I see in previous threads, there was no resolution, has anyone found a fix? Thank you in advance!

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V
9 hours ago
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Gaspard_SapinInsider Mini
asked in Razer Support

Impossible to fit razer opus

I can't connect my razer opus headset. It connects to the "audio" application but cannot pair the headset with Bluetooth.

0
G
9 hours ago
AMETHYSTsmartDaffodil281
AMETHYSTsmartDaffodil281Insider Mini
asked in Razer Support

Youtube does not load unless razer nari is connected

I have had this problem many times. When I do not use my pc for a while (like 2-3 days) my razer nari does not connect to the dongle and youtube videos do not load when it is not paired. This is really annoying and I need a fix.

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MadderLakegeobook832
10 hours ago
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BLOEDJEInsider Mini
asked in Razer Support

my deathadder essential v2 has a jumpy scroll wheel and won't connect to synaps

i’m on a macbook air m1 using a razer deathadder essential v2 and it keeps jumping when i scroll and i tried looking in synaps (2.0 because mac) it won’t even show up there

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Q
12 hours ago
whitershadeofpale
whitershadeofpaleInsider Mini
asked in Razer Support

Deathadder V3 Wired & Huntsman V2 Firmware

Why on earth do all the recent and modern Razer products have drivers & firmware updates on this support page but not the Deathadder V3 (non-Pro) and the Huntsman V2 Tenkeyless (non-Analogue)? https://mysupport.razer.com/app/answers/detail/a_id/4166/~/software-and-firmware-updates-for-razer-peripherals Looking at Razer Synapse, my Huntsman V2 Tenkeyless firmware version is 1.0.4.0 while my Deathadder V3 firmware version is 1.1.0.0. Do I have the latest firmware for both products or not?Help is highly appreciated !!

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S
12 hours ago
CongoPinkONYXtechno602
CongoPinkONYXtechno602Insider Mini
asked in Razer Support

abdallahabuhaswah5@gmail.com

اريد حذف رقم هاتفي 

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CongoPinkONYXtechno602
13 hours ago
CerisePinksharpboard321
CerisePinksharpboard321Insider Mini
asked in Razer Support

The audio broken after Synapse update

I updated to newer version then all settings are gone. The sound does not working properly. Settings do not change anything about the sound. Help us!

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crossedveteran
13 hours ago
coolMysticfever765
coolMysticfever765Insider Mini
asked in Razer Support

Barracuda X 2022 won't pair on startup

When I turn on my computer (win 10) and then my Barracuda X 2022 most of the time it won’t pair to the dongle. I need to turn them off and on again, and unplug and plug the dongle and only then it ussually pairs. It’s not only tedious but I’m probably wearing out the dongle faster than it should.I tried reinstalling the drivers and the 7.1 surround app and it keeps happening. I tried with the synapse app, but it doesn’t seem to work with this model.

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coolMysticfever765
13 hours ago
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outlook.comInsider Mini
asked in Razer Support

sound normalization always on (razer blackshark v2)

i tried to uninstall synapse, i reinstalled a new windows 10 but nothing works.so to reduce sound normalization sound i have to turn on normalization than reduced it to 10 % but its terrible because i can hear high wind sound in my game, and i can't focus with enemies ……please fix this problem asap and i noticed when i turn on my pc the right ear is 50% and the left on is 100% and i have to balance it every boot up.i have the latest firmware. sorry for my bad English 

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A
14 hours ago
headOPALOldLavender259
headOPALOldLavender259Insider Mini
asked in Razer Support

Razer thx spacial audio key came deformed

I got a razor kraken lite from amazon. The key was inside the box but when I scrached the card the key was deformed. So now what will I do to get another key

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headOPALOldLavender259
16 hours ago
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Forest-ShenInsider Mini
asked in Razer Support

How to pair Mamba 5G with a docker purchased later on

How to pair Mamba 5G with a docker purchased later on. The original Mamba 5G docker was lost, then I bought another docker.  However, I don’t know how to pair the docker with my Mamba 5G mouse.  Will there be anyone know how to accomplish this?  Thank you!

0
F
16 hours ago
vinegeoVenetianRed552
vinegeoVenetianRed552Insider Mini
asked in Razer Support

invalid razer

I bought card from Kroger’s all are invalid $250 in 8 cards all $2000

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vinegeoVenetianRed552
16 hours ago
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thinkSmokyBlackvision149Insider Mini
asked in Razer Support

Nari Ultimate Dongle not functioning

Headset wont connect except for very small amounts of time when it will pop up and then immediately disconnect again have tried distancing it from USB 3 devices and cables as well as the dongle recovery tool and still no luck is there anything I can do about this??

0
T
17 hours ago
BuckAhRue
BuckAhRueInsider
asked in Razer Support

Basilisk V3 Non-Functioning & Blackwidow V3 (Halo Infinite Edition) Not Properly Lighting?

I want to update this forum by stating that on 7/26/2023 at aproximately 11:00 a.m., I turned my computer on for the first time of the day (I usually restart/shutdown about 5-8 times per day, I’d know because I grew up on Windows 95). I noticed that my mouse was non-responsive. It did not light up, nor register a cursor icon when fully booted into the Windows 11 Pro UI desktop environment. I seemed as though it wasn’t even receiving power via the USB 2.0 port (the I/O of a ASUS ROG Strix B660-A Gaming WiFi D4 motherboard)...And, Yes, my USB ports are all doing just dandy. Though I do ponder now, if Razer devices & software can damage your USB ports?So I restarted the computer via using the keyboard navigation/shortcuts. Once the computer restarted, the mouse lights were on, but the mouse did not function and there was still no cursor to be visible on-screen.I shutdown the computer. I unplugged the mouse. Turned the computer back on. Waited until Windows 11 Pro had fully booted into

19
P
17 hours ago
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