Razer Support

After formatting my computer, I received a warning stating that the activation code had already been used on another account, and the system would not accept it. I would like to request a new activation code.

Hi everyone,My Viper V4 Pro dongle stopped pairing with the mouse, and I'm hoping someone has a fix. Support told me to get a refund, but I'd like to fix it if I can.Right out of the box, I downloaded the latest firmware and the pairing utility. Partway through the pairing process, something failed. The dongle's light turned off, and the mouse now works only when wired.I may have caused it by plugging the dongle into a USB port on the top of my PC case instead of one on the motherboard.When I reopen the utility to re-pair, the dongle connection screen flickers for a moment, then goes blank. It never shows a successful pairing, and the Pair button does nothing when I click it.Has anyone seen this or found a way to recover my dongle? TL:DR- do not use the pairing utility when it’s already connected and paired 😭 Thanks 

Hello!Device: Razer Naga V3 ProSoftware: Razer Synapse 4Version: 4.0. [removed by moderator] The Sensitivity Up and Sensitivity Down buttons cannot be remapped.After selecting a different function and clicking Save, the assignmentimmediately reverts to its default value in the Synapse UI.Other buttons can be remapped normally.The issue started unexpectedly; remapping worked previously.Already tested:1. A new blank profile — same issue.2. Assigning the sensitivity function to another button before remapping the original DPI button — same issue.Please investigate the DPI button assignment/save behavior.

Razer Naga Chroma B4/B5 remapping broken after Synapse 4 updateDevice: Razer Naga Chroma RZ01-01610 / RZ01-0161OS: Windows 11Synapse 4: 4.0. [removed by moderator] Firmware: 1.0.3.0I am having a reproducible problem with the B4 and B5 buttons next to the scroll wheel on my Razer Naga Chroma.These buttons are originally programmed as Sensitivity Stage Down/Up.I want to use them as:B4 → Mouse Button 4B5 → Mouse Button 5This worked correctly with older versions of Razer Synapse.However, after a recent Synapse update, the remapping no longer works correctly.Current behavior with Synapse 4 runningSynapse shows:B4 = Mouse Button 4B5 = Mouse Button 5But the actual buttons still behave as their original Sensitivity Stage/DPI buttons.Pressing B4/B5 changes the DPI and the DPI popup appears.The assigned Mouse Button 4/5 function is not properly applied.I also noticed that when editing B5, Synapse identifies it internally as “Sensitivity Stage Up”, even though the selected Mouse Function is Mouse

I'm trying to get a better idea of how many people are experiencing this. When my controller is connected via USB, it works flawlessly. But when I use it wirelessly with the dongle on Xbox Series X, I experience inconsistent right-stick responsiveness. Sometimes inputs seem to go unregistered, while other times my aim suddenly overcorrects and goes flying in an unintended direction. I've exchanged my original controller for a replacement, and the second one has the exact same issue. I've since found multiple reports from other users describing the same behavior on Reddit and the Razer Insider forums. If you're experiencing this on Xbox, please open a support ticket with Razer and describe the issue in detail. The more reports they receive, the easier it should be to establish that this is a recurring problem that needs to be investigated by their engineering team. Hopefully, if a firmware issue is identified, a fix can be released quickly. With a $200 controller and a limited return wi

I have been using my razer blade for over 4 years now without a single problem and since a recent windows update my USB on the right side of my device has stopped working with all devices.I have tried multiple USB-c devices including docks , ethernet adapters and e-GPU and non of them will work anymore. I have noticed certain keys have also gone out of sync with the RGB and are showing different colours.The laptop is fully up to date and I've also tried the clean up tool and removed synapse and reinstalled and its still not fixed, I have tried to rollback the update but it still hasn't fixed the issue. I'm and IT engineer myself and pretty knowledgeable when it comes to these things.Please help me fix this as I don't see why it has happened all of a sudden. A laptop certainly should die after 4 years of use like this. The laptop has always been in a clean environment. Thanks

Hey, so i have my V4 pro since Friday, and so far i really enjoy it.. Quality is great.. Sticks are crazy responsive, looks good feels good. My biggest issue, it seems to suffer from the same problem like the V3 in regards to charging, I charged it like this.. Cable in, turns orange, console off. Controller not fully charged. Have done this with my V3 all the time and worked fine, I've read the V3 had a software issue where it was super slow doing it like this.. It may is the same bug appearing here?  Also, please add the function to the xbox razer app to deactivate the socd or what it's called, I don't need it and feel the more things are active in the background, the easier you encounter bugs.  ALSO for whatever reason it seems to have stuck / over moving inputs, example, I turn in battlefield 6 and my character gets stuck in this for a second more. Also happens when moving that i randomly turn to the side a bit. Not happening often, but it does. I'm sure most is just software relate

bought a razer viper v3 a few months ago and its been disconnecting over and over again ive tried everything someone else has posted of the forms but nothing is working 

 Device: Razer DeathAdder V2 X HyperSpeed Software Version: Razer Synapse 4 (latest build) OS: Windows 10 / Windows 11Description of the issue: After the recent Razer Synapse 4 update, it has become impossible to remap or disable the top-left side button assigned to "Sensitivity Stage" (Decrease Sensitivity / Sensitivity Clutch).When attempting to rebind this button to a standard key (e.g., keyboard key "M"), a macro, or even setting it to "Disable", Synapse 4 fails to apply or save the change. The button remains stuck on its default DPI function or completely ignores any user assignment in the UI.Troubleshooting already performed: Tested on 3 different physical PCs running Synapse 4. Tested with 3 different Razer DeathAdder V2 X HyperSpeed units. Tried logging in as Guest (local profile), creating fresh profiles, and resetting cloud profiles. Cleared Synapse cache folders (%localappdata%\Razer and %appdata%\Razer). The issue affects all tested units and systems exclusively und

Hi everyone, I’m having an issue with my Razer BlackShark V3 Pro dongle and wanted to ask if anyone else has gone through this.Right after updating the dongle firmware with the official Razer firmware updater, my 2.4 GHz wireless audio stopped working completely.What I’ve already tested: Wired USB works perfectly Bluetooth also works fine The dongle is still detected by Windows I re-paired the headset and dongle successfully I reinstalled the audio endpoints and restarted the PC I tried different USB ports and removed the USB hub from the setup So at this point, the problem seems to be only with the dongle / wireless audio path after the firmware update.Has this happened to anyone else?Did you find any fix, recovery method, or way to reflash the dongle?Any help would be appreciated.

Hello! I received a pair of Razer BlackShark V2 X headphones as a gift about a year ago. I still have the original box, but I don't have the purchase receipt. I registered the product to my Razer account, but I haven't received an activation code for 7.1 Surround Sound. The software asks me for a code, and the support form asks for proof of purchase that I don't have. Could you please help me find a solution? Ty

Hello, My son had a sleepover and his mic went missing, we cannot find it and can’t find a replacement online   He has a Razer BlackShark V3 Pro for Xbox.   Can you please let me know how I can buy a replacement mic? Thank you

not sure what happened maybe an update but the sensitivity stage buttons on my beautiful naga v3 pro are no longer mapping.  they have reverted back to their default which is the sensitivity stage up or down.  not the end of the world but just curious if anyone else is seeing this and wanted to report the bug.  tried to restart software and restarted PC but neither work.

 Hello,I have been using Deathadder V2 X Hyperspeed mouse on all my devices (I have 3 of them in total). The only mapping I care about are the 2 small buttons on the upper left that have default the sensitivity stage up/down. These I have remapped to Copy/Paste. After the new SW upgrade Synapse v4.0.896 (same I think with .895, I upgraded twice) the copy button changed back to Sensitivity Stage Down on all my profiles. It is not possible to change it back to Copy function.When I create new profile and try the change, then I can get Copy there (it is not working I think) but when I change, on this new profile, the Sensitivity Stage Up to Paste, then the previously set Copy changes back to Sensitivity Stage Down -default.I simply want a copy-paste on these 2 small buttons, but it seems I lost it with your final version.Please tell me how to get it back.  

As the title clearly states, my wireless dongle is broken after I have updated both it and the headset to the 1.4.4 firmware. Before a trolling razer rep starts asking insulting questions like “have you tried turning it on and off again?”, yes I have tried every single possible thing, including completely formatting my PC and reinstalling everything, trying the headset and dongle on many different PCs, and all other nonsensical things you could think about asking me; the headset itself works when cabled and with bluetooth, but audio via dongle is dead. I can even input commands via the wireless dongle like changing the volume and pausing videos, it’s just the audio that never gets through. You just bricked my 250€ headset with a firmware update, that’s it.I will be returning the overpriced pieces of crap and never ever buy another razer product again. This post is just to inform people with the same headset to NOT update to the latest firmware.

Device: Razer DeathAdder V2 X HyperSpeedSoftware: Razer Synapse (Version 4)Operating System: Windows 11 (64-bit)Dear Razer Support Team,I am writing to report a software bug introduced in Razer Synapse 4 regarding button reassignment on the Razer DeathAdder V2 X HyperSpeed.Problem SummaryIn Synapse 3, both upper-left edge buttons (factory defaults: Sensitivity Stage Up and Sensitivity Stage Down) could be freely rebound to Multimedia functions (Volume Up and Volume Down).In Synapse 4, the software enforces an unintended pair-lock restriction: Rebinding the upper edge button to Volume Up causes Synapse to forcibly lock the lower edge button to Sensitivity Stage Down. When attempting to assign the lower button to Multimedia > Volume Down, clicking Save either prompts an endless save dialogue, reverts instantly, or silently drops the assignment without applying it to the mouse. The software acts as if at least one physical DPI button must remain on the device at all times, making i

So I've had this headphones for well over 4 years and they just stopped working on the right side. No audio at all 😭. I'm very careful with my stuff so I don't know what happened. Anyone know where I can send this off to be repaired? Since its well over the warranty.  The left side still works but the right side isn't. I love this brand and these headphones but I don't want to have to but a whole new headset I spent over 200 on these at Walmart. Any leads on someone who can fix this?

Dear Razer Support Team, I am the owner of a Razer Viper Ultimate mouse, model RC30-030501. Recently, the USB receiver that I use to connect the mouse to my computer has been damaged and no longer works. I would like to know if it is possible to purchase a replacement USB receiver that is compatible with this model. Additionally, could a standard Bluetooth receiver be used instead to connect the mouse, or is a proprietary Razer receiver required? I would appreciate any information regarding availability and the process to obtain a replacement.