Razer Support

I bought a $340 Razer Gold Gift Card today. I noticed the Pin no. on the card had a black background and silver numbers which was different from past cards which had a white background and black numbers.  When an attempt was made to use the card, a message came back “invalid PIN number. For further assistance please contact Customer Support with your pins proof of purchase. “  The card number was 6363-1030-4403-0380-667. The PIN number was 80783179464868. Can you tell me what the issue is and what can be done to recover this card since it is needed now. Card was purchased Friday May 24th around 10 am at Home Depot in Sebastian, Florida. I have copies of receipts, cards, etc.If there is a better place to get answers please let me know.

 I want to express my deep frustration with the Kraken headset. I’ve always been a big fan of this model and truly appreciate its acoustic performance, microphone quality, and excellent noise suppression. However, once again, the stem has broken after just about a year of use. This is the third time I’ve experienced this issue, and it honestly makes me really sad considering the great experience I’ve had with this product over the past few years. My intention is simply to share this feedback with you, and hopefully, I’ll be able to consider buying from your company again in the future.

Recently my Razer Synapse 4 is crasing, when i checked the event viewer logs, it seems that ucrtbase.dll is crashing on me, i dont have any rgb apps except for Logitech G Hub, can you help me resolve this issue?Event Viewer logs:Faulting application name: RazerAppEngine.exe, version: 4.0.563.5, time stamp: 0x668dce24Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0x55eee9bfException code: 0xc0000005Fault offset: 0x00000000000ed151Faulting process id: 0x11B8Faulting application start time: 0x1DC7B9E601E6F50Faulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.563\RazerAppEngine.exeFaulting module path: C:\Windows\System32\ucrtbase.dllReport Id: 2f9df8b5-d821-4d3c-b24d-27f567031f62Faulting package full name: Faulting package-relative application ID: 

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The App keeps crashing when laptop connects to my Razer Laptop Stand v2 which then connects to Razer monitor stand, Deathstalker TKL  and Basilik v3.Only Synapse and Chroma app is installed in the office laptop. The Windows user account used is a non-privileged account.Application Error Event logs are as listed:Faulting application name: RazerAppEngine.exe, version: 4.0.560.2, time stamp: 0x668dce24Faulting module name: ntdll.dll, version: 10.0.26100.4652, time stamp: 0x6c6bd922Exception code: 0xc0000374Fault offset: 0x000000000011dc15Faulting process id: 0xA520Faulting application start time: 0x1DC067DA4DDCBDFFaulting application path: C:\Program Files\Razer\RazerAppEngine\app-4.0.560\RazerAppEngine.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 357d44da-7099-4b8f-94b3-9c3aace9ac0fFaulting package full name: Faulting package-relative application ID: Faulting applicatio

Hello. I recently lost the the dongle to my Razer Wolverine V3 Pro Xbox controller during the chaos of letting paramedics in to help my wife. She is doing OK now :) The dongle got knocked into the floor and then kicked outside. I didn’t realize it was missing until after a major storm came thru my area. I tried drying it thoroughly but it no longer works.   I don’t have the money for a replacement controller due to the associated bills from said emergency. Is there any way I can get a replacement dongle? I would gladly pay a fee+shipping. I can supply a serial number and proof of purchase if needed as well. Thanks!

Hi there I recently purchased a Basilisk V3 Pro 35K, used the Synapse V4 to customise 2 buttons with windows shortcuts (marco). However, if I close the Synapse app or try to use the mouse on my work laptop, the custermisation stopped working. I confirmed I saved the marcos to the profile. Can someone let me know why it does not work?Thanks a lot.

Hi..please check…and do a cancellation of the payment because someone is using and hack to my account to do deduction for purchase razer gold.. Transaction of payment as belowTransaction ID: 2601023377247824Time: 02 Jan, 9:22AM And also please blocked the account who purchase without anyone consent i think she/he is active to do scam malaysian people by using this way..kindly investigate..cancel the transaction and refund back..thank you

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I’m experiencing a serious issue with my Razer Leviathan V2 soundbar.After connecting it to my Windows 11 PC via USB-C, the system does not detect it at all. The Leviathan V2 powers on, but only shows a solid green Source light (AUX mode). When I perform a hard reset by holding the Power + Volume Down buttons, then swipe through the buttons, the Source light starts blinking blue (Bluetooth pairing), but I’m unable to get it to switch to USB mode (white or purple light).So far, I have tried the following: • Multiple USB ports on different PCs • Different USB-C to USB-A and USB-C to USB-C cables (data capable) • Reinstalled Razer Synapse and all drivers • Factory reset the device • Checked Device Manager (no sign of the device) • Attempted connecting to other systems (no detection)At this point, I suspect there might be a hardware issue with the USB controller in the Leviathan V2. 

Hello,My Razer Leviathan V2 suddenly stopped working over USB. The speaker no longer enumerates on any PC (Windows 11 and macOS) – no sound, no “Unknown USB Device,” no PID/VID entry. Tried multiple known-good data USB-C cables (USB-A to C and USB-C to C), rear motherboard ports (USB 2.0 / 3.0), different computers, long power disconnect (>10 min), and all documented reset key combos (Source+Vol Down, Vol Up+Vol Down+Power, Source+Power). USB is completely dead.Bluetooth pairing still works (device shows as connected), but there is absolutely no audio output (system meters move, speaker remains silent). Pressing volume buttons while connected causes the Source indicator to turn red and the device becomes unresponsive until power cycled. Firmware updater over Bluetooth reports "up to date" and then asks to connect via USB, which is impossible since USB never enumerates.Conclusion: main MCU / audio DSP or USB interface has failed; I cannot perform a firmware re

My account has been temporarily closed. Please open it. I am trying to link it to my mobile number, but every time I make a purchase it asks me for my mobile number, so I deleted it and re-linked it, so the account was closed.it

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

Hello! My wife bought me the Razer Blackshark v2 X on 18 December as a present but then I was trying to register it today and site said it was already registered. Please help. I have a receipt to prove that she bought them.

Hi everyone! 😊I’m thinking of buying this replacement ear pad:👉 Replacement Ear Pad Earpad Cushion Cover Compatible with Razer Kraken Pro V2 Gaming Headphone (link below)🔗 https://www.amazon.com/Replacement-Earpad-Cushion-Kraken-Headphone/dp/B07Y4SN1P8/But I’m not sure if it will fit my headset.My model: Razer Kraken 2019 | RZ04-0283Serial Number: HN2049D10000739Can anyone confirm whether this ear pad is compatible with my Razer Kraken? Thanks in advance! 🙏

Bluetooth/wireless works perfectly (except for discord on bluetooth audio quality and mic quality becomes horrible) But when i try to connect it to the dongle it doesn’t work my dongle is plugged in and the synapse software recognizes it as turned off my headset has the green light flashing but it doesn’t seem to connectfirmware updated btw

Hello, good day. I was thinking about buying the Razer Huntsman V2 Analog. The only problem I have is that there isn’t a configuration available for my country (Spain). I was wondering if, by setting my computer’s keyboard layout to Spanish and buying the keys that differ between the Nordic and Spanish layouts, it would work perfectly. Thank you very much in advance.