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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

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  • 40 Replies
213 Threads
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mago6246Insider Mini
posted in Shout out to our Razer Support Rockstars
Shout Out to the Razer Support Team

Shout out to the Razer Support Team across Reddit and Twitter, they reached me out very quickly with my problem. I got some sleeves for my Iskur V2 X chair, sadly I got 2 pieces of the same product within the package (2x backrest sleeves, instead it should have come with 1x backrest sleeve and 1x seat base sleeve). Sadly, they weren't able to fix my problem because they told me that they couldn't deliver to my country the missing part. But I'm sure they did their best to try to help me, shout out to them. Thanks!

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SuCCeSSvSInsider Mini
posted in Shout out to our Razer Support Rockstars
Exceptional Service! Thanks Razer.Ten

Had issues with my keyboard, specifically Ornata Chroma 3 Where the mute button would light up without reason. They were quick and very supportive and took me through the troubleshooting process. Appears to be a common issue and will now be resolved in the future synapse update. Thanks Razer.Ten!

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CodeExcel
CodeExcelInsider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to reddit support team

Huge thanks to Razer Paimon, Fresh_Beast and Frost_V33 I did not expect such great help from reddit of all places for my viper v2 dongle issues Once again, thanks for the help guys if you read this

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CodeExcel
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reyaliteInsider Mini
asked in Shout out to our Razer Support Rockstars
shout out to razer support team specifically Razer.Speedcr0ss

shout out to razer support team specifically Razer.Speedcr0ss for helping me trouble shoot and get my huntsman v2 keyboard media keys working correctly very happy with all my razer products i have keyboard, mouse, mouse mat and headset from them and really happy with how the RGB works

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Yuni190
Yuni190Insider Mini
posted in Shout out to our Razer Support Rockstars
Shout out to the Razer Support Team

A big shout out to the amazing Razer support, especially Frost_V33 and Paimon for helping me with my issue :D

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alieneddiexxxInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer.ten is alright!

Razer.ten answered right away and knew exactly what he/she was talking about. Thanks!

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NorbechInsider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer.Ten for the best service!

Thanks to Razer.Ten for helping me with the issue I had with the dongle and for getting me an RMA for my Razer DeathAdder V2 Pro dongle

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MAyHeN.Makoto
MAyHeN.MakotoInsider Mini
posted in Shout out to our Razer Support Rockstars
Shotout to Razer support team especially to Razer.sushi.boi

I just wanted to take a moment and show my appreciation to the Razer support team and esp. Razer.sushi.boi who was helping me at every step of the way and was very kind and clear with the instructions and put up with how annoying I am/was.Hands down the best customer support I ever had from any company 

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dailyCordovanx733Insider Mini
posted in Shout out to our Razer Support Rockstars
Responsive support gives quality product

Was having issue with my Seiren V3 Pro when installing with both Synapse 3 and 4 because of its driver, frustrated, until the support team on Reddit reached out (aka RazerCustAdvocacy) and help me and solved everything throughout the process of troubleshooting and explainingWhat I like is how the support cycle through various support members and still follow the topic..unlike a company I bought the mouse from and ghosted me after a few hoursOverall, excellent support, I can stream with this awesome mic now

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ExiledArchonInsider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to Razer support

I would like to take the time to give a shout out to the support team, they dealt with me quickly and had me back on track in no time, so a big thank you to you all 😊😊

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McRomaldsInsider Mini
posted in Shout out to our Razer Support Rockstars
Shout Out To Razer.Ten

Shout out to Razer.Ten, despite conflicting work schedules between us, Ten made sure to follow through with everything regarding my issue with the Razer Wolverine V3 Tournament Edition.  Appreciate the squared up customer service Ten.

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plutniomInsider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to RazerCustAdvocacy

I just want to give a massive shoutout to the people who are supporting at Reddit. Almost every time I look on my phone, they had replied. They are extremely friendly and know what they are doing. Really amazing support team.

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Julianbecerra25Insider Mini
posted in Shout out to our Razer Support Rockstars
Amazing experience with technical support via Facebook.

The support service via Facebook is outstanding. I would appreciate it if there were a quicker way to access it directly through your website. Thanks to the technical support team on Facebook, I was able to get assistance with my inquiry. I am now awaiting the response to the case they helped me submit.

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frontMikadoYellowdome242Insider Mini
posted in Shout out to our Razer Support Rockstars
Appreciation for Razer and the Support

Thank you sincerely for your understanding and support. I truly appreciate that you responded and didn’t ignore my message. I'm also very grateful to your company and the team from X @RazerSupport who guided me on where to send my request. Thank you so much! I’m familiar with Razer products — they are truly high-quality and reliable. I'm glad that such a company exists, keeps growing, and contributes to the future. Please continue to amaze your fans with new projects and products!

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DevourerOSInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer.Speedcr0ss , awesome CS!

I'm sure that I was annoying to work with, of course Razer.Speedcr0ss wouldn't say something like that to me, I'm sure. LolThey spent more than my fair share worth of time helping me. Always very polite and attentive, while understanding and knowledgeable. In the end, the issue was not resolved, per se, as the issue was not with anything Razer had done, and had more to do with me not being able to remember what email I used many years ago.Not much anyone doing support can do with their hands bound liked that. However, that didn't stop Razer.Speedcr0ss, from doing, just this side of everything they could. That brings me here, because I feel the time given to me is worth more than a simple “thank you”.  So a bit of my time given up to say that I am grateful to them and their time spent trying to assist me. I appreciate you, and your experience/time, Razer.Speedcr0ss. May the rest of your days be joyous and educational in at least some manor. Thank You,  MichaelakaDevourerOSakaDevourer Of

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greatWineFIRE OPAL029Insider Mini
posted in Shout out to our Razer Support Rockstars
Absolutely the best service

I want to give a massive shout out to the rockstar Christine B. I was having some technical issues with the new Synapse 4 and the Wolverine v3 pro and with the great resources available from Razer and Christine’s expert advice we were able to get all my issues resolved within hours. I am blown away by this level of service. I will purchase my next Razer product with excitement, pride, and confidence after this amazing experience. Thank you Christine and team for all your attention to detail and hard work!

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sarthak.dewanda01Insider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to RazerCustAdvocacy

Just wanna give a huge shoutout to  RazerCustAdvocacy on Reddit. They spent the whole evening helping me with my warranty claim. It was so much better than dealing with my country’s razer customer support who won’t even pick their calls or reply to emails.

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mask18Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer Support: Warranty Success!!

Woke up on 04/05 to my Razer Blade 16 (2024) showing a serious issue. Spent the whole day trying to fix it-mainly updating drivers, but nothing worked. I was able to get into safe mode and back up all my files to an external hard drive, so l initially thought it was a driver problem.Contacted Razer the same day and got an RMA with a shipping label. Shipped it out on 04/06. It arrived at their repair center on 04/08. Got confirmation it was repaired and shipped back on 04/10. Delivered on 04/11.Kudos to the Razer Support team for getting my laptop repaired and back to me so quickly and for keeping me updated every step of the way.

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JustNoizeInsider Mini
posted in Shout out to our Razer Support Rockstars
i Would Recommend Razer social media support to others!

Dear , Christine B. , Honey A. , and Niel L. Responding on Reddit On Behalf of  RazerCustAdvocacyI Found This Article On Reddit  Because I Had The Same Issue, My Battery got swollen  And touchpad buttons didn't work : https://www.reddit.com/r/razer/comments/1bnmmvi/where_did_you_get_replacement_battery_razer_blade/ which led me to Private Message RazerCustAdvocacy whose response was :“your unit falls under our legacy model, so there's a chance that we may not have the specific part it requires. Please refer to this article. Nevertheless, we can still create a case for you and forward it to our Advanced Support Team for possible battery replacement. If you wish to proceed, please provide the following details...” name, etc. So I PM’ed them my information they got a case number Generated and Let me Know it Will Take 24-48 Hours For A Response , I Thought That Was Very Seamless  they also mentioned to me...by sharing your shout-outs with us on our Insider Community, you’ll be entered into

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alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Razer.sushi.boi shout out

offered tremendous help during the long fight with a faulty Razer 17 laptop.Kept  everything going and everyone was happy in the end,With the help form the guys in support ,,,, (*The email address removed for privacy/security reasons.)

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alcuin02Insider
posted in Shout out to our Razer Support Rockstars
Exquisite work, Support!!

A long process trying to tame a faulty Razer 17 has come to a very fine and successful end.Thanks to skilled, patient and fine guys in support! Well done ans keep up the fine work and you will always have my and your aother customers’ support (*The email address removed for privacy/security reasons.)

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aeroxLivid575
aeroxLivid575Insider Mini
asked in Shout out to our Razer Support Rockstars
Excellent Support

I had a problem with my Basilisk Ultimate, and it was promptly resolved.Thank you very much!!

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aeroxLivid575
SlashRaven
SlashRavenInsider Mini
posted in Shout out to our Razer Support Rockstars
Amazing support!

Hello!  I made a post on Reddit about the Huntsman keyboard I have issues with, never would I have thought that customer support would reach out to me directly via reddit, this was amazing. The replies were fast, thorough and helpful. I’m grateful to RΛZΞR | Frost_V33, MisterBairn and Étoile for the fast assistance! Hope you guys have a wonderful weekend.

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chitoinesInsider Mini
posted in Shout out to our Razer Support Rockstars
Thank you so much!

Just wanna give a huge props to Niel and Jeff over at Reddit who were so active and responsive. Can’t thank you both enough for getting my concern addressed!

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SaigofuInsider Mini
posted in Shout out to our Razer Support Rockstars
The GOAT Razer.sushi.boi

Had an issue with my mice and Razer.sushi.boi helped me through it and even created me a case for me. So thanks for all the help buddy and have a great one!

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