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Shout out to our Razer Support Rockstars

Our best-in-class Customer Support Team works hard to offer the best customer experience possible. Read what people are saying about our Team and celebrate their wins by sharing your experience with our Customer Advocacy Team on Razer Insider.

  • 149 Threads
  • 25 Replies
149 Threads
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Iainfraser1989Insider Mini
posted in Shout out to our Razer Support Rockstars
Razer Blade 18 2023 firmware not able to update

Just to give a shoutout to the Razer support team on Reddit - had an issue where it wasn't allowing firmware updates so posted on Reddit within minutes had a DM from Razer support with a solution and was able to resolveLovely service and seemed very willing to helpKeep up the good work team 

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3 days ago
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AraelmarsInsider Mini
posted in Shout out to our Razer Support Rockstars
Was Unable To Update Firmware - Support Helped Promptly And Quickly

Was trying to update my Blade 18 ‘s firmeware.Ran into issues and posted on Reddit.Customer Service helped me out quickly and promptly and after following their steps was able to update.ThanksRazer.

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5 days ago
nexusSolidPinkquick806
nexusSolidPinkquick806Insider Mini
posted in Shout out to our Razer Support Rockstars
razer.sushi.boi for the win

Although I solved the issue on my own, reading his helpful comments in response to a similar issue helped me sound out the problem for my failing keyboard. Had I not solved the issue by the time they did respond, it would have been solid assurance that I was on the right track.  I would like a live chat with support in the future if that is not already an option, but seeing the chat history in forum and thread format does help retrace my troubleshooting steps. 

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nexusSolidPinkquick806
14 days ago
RCN_Djllama
Vanguard
RCN_DjllamaVanguard
posted in Shout out to our Razer Support Rockstars
I am ASTOUNDED by my AMAZING ezperience I have had with Razer Support recently!!

So, recently I contacted Razer support about my Hammerhead Hyperspeed Earbuds Meta edition (They were the cheapest edition of the HH pros but without wireless charging) because the left earbud, no matter what I tried, sounded really quiet compared to the right one. After living with it for a while, I finally contacted Razer Support. The process was EXTREMELY smooth and within no time, my product was deemed defective and they began the return process. The response time between emails from the Razer support team was extremely fast. I had some stuff that interfere with my schedule, so my communication back was delayed, but besides that, the support was EXTREMELY patient with me. They then gave me a pre-paid shipping label, and I was ready to ship them out. I had some more schedule delays when it came to ship the package, so I delayed shipping it by 2 days, but even though that happened, the support was still extremely patient with me and super helpful when it came to providing VERY detail

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JazzberryJamthinkbase219
17 days ago
LEEMONEUA
LEEMONEUAInsider Mini
asked in Shout out to our Razer Support Rockstars
#OnlyAtRazer Razer Blade 16

 #OnlyAtRazer"I bought a really cool Razer Blade 16 because it combines all the qualities I was looking for in a laptop: simple and very stylish design, thin bezels with a large touchpad, metal chassis, DCI-P3 display, 4090 (175W), top-tier processor, and a lot of RAM 🤤. It's a rocket.However, hopefully not because of my 24/7 gaming and work on the laptop, but due to some malfunction, the device's display broke, and I had to do a reset, which didn't help. I sent it in under warranty, and Razer support took care of the free shipping and guided me perfectly through the entire case from the start.The display issue couldn’t be resolved immediately, so they offered me a replacement, but the same model wasn't available. They then offered me a replacement with this year's model. I was pleasantly surprised and couldn't believe my eyes.Razer truly cares about its customers, and this level of service is something I experienced for the first time. From past experiences, I had to send countless e

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LEEMONEUA
18 days ago
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bestBlueGrayIOLITE590Insider Mini
posted in Shout out to our Razer Support Rockstars
#onlyatrazer best support from them!

I just wanted to thank the Razer team for ensuring me that they're going out of there way for me. I recently had an issue with my razer death adder v2 pro as it stopped recognising my computer. They sent a dongle but still doesn't connect. I know that the warranty is out but they're still trying to see if they do a full replacement. I spoke to Alexander on the phone today and he's very helpful. Wanted to personally thank him aswell.#OnlyatRazerMy experience so far with razer has been absolutely easy even though moat has been through email. Thanks guys,

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infoRegaliaeasy597
20 days ago
19nick64
19nick64Insider Mini
asked in Shout out to our Razer Support Rockstars
big shout out to Razer.sushi.boi

had trouble 2 x with registration of my products  O or 0   - 1 or I  stuff  couldn't figure it out blind as a bad  and  along came the hero of the month really 2 products in a month or more he helped me with cool as a cucumber    thanks again  Razer.sushi.boi   ur da man nick

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19nick64
24 days ago
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PowerCosmicInsider Mini
posted in Shout out to our Razer Support Rockstars
Happy w/ Reddit Support

I don’t think I’m being controversial by saying that in the modern age of offshore call centers and AI chatbots that getting timely and genuine customer support is becoming increasingly rare.  I own 3 Razer peripherals and 1 piece of Razer merch so sure I’m a Razer fanboy.  The products are far from perfect and, yes, Synapse frustrates me on a regular basis but for the most part my Razer experience is what I need when I need it.  So when my usb-c cables began dropping loosely from my headset I was skeptical about turning to the subreddit for customer support.  I’m old school so traditionally I’ll seek assistance thru a website form or e-mail contact.I was pleasantly surprised when my back and forth messages detailing my issue to RazerCustAdvocacy garnered replies from Archie B., Jeff L., and Eva M. in an extremely timely manner.  At no point did I feel like I was having to re-tread previous replies and I felt like I was making progress thru the customer support system every step of the

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1 month ago
eddieclazo
eddieclazoInsider Mini
posted in Shout out to our Razer Support Rockstars
Customer Support Experience

So far, my own experience with razer gold is good, and they’re responsive in reddit despite all the negative comments and review in the past years, I thought it will take weeks to get response from them, but it only took hours. Wish best for Razer Gold hope they keep this up

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eddieclazo
1 month ago
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wealifInsider Mini
posted in Shout out to our Razer Support Rockstars
Outstanding Support for Battery Replacement!

I just wanted to give a huge shoutout to the Razer Support team for their incredible help with my laptop. I bought my Razer Blade 5 years ago, and despite it being out of warranty, the support team went above and beyond to assist me in replacing the battery. The process was smooth, and their dedication really made the experience exceptional. It’s rare to find such attentive customer service nowadays, and I truly appreciate their efforts!Thanks again, Razer! You've got a customer for life.

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1 month ago
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goshuajohInsider Mini
posted in Shout out to our Razer Support Rockstars
Razer Support/Customer Service is the best

Hello! Just wanted to give a shoutout to the Razer Customer Service/Support crew! Having been a loyal customer for 10 years now, I was initially slightly disappointed when my laptop motherboard broke down on me, however, the Razer customer support team was superb! Not only were their responses fast, they were very accommodating towards my issue, helping me find out the different methods in which I could get my laptop fix, despite my warranty having expired.So I would like to thank Razer for having such a great team of staff supporting me! And I will definitely continue supporting them. Truly for gamers and by gamers!Peace,Joshua

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1 month ago
ying0102
ying0102Insider Mini
posted in Shout out to our Razer Support Rockstars
I have a good experience with my Razer laptop

Good brand, good service, good experience

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ying0102
1 month ago
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AIVALIInsider Mini
posted in Shout out to our Razer Support Rockstars
Support team

Hi everyone,I recently had a fantastic experience with the Razer support team regarding an issue with one of our Razer Blade laptops, which had a flickering issue on the monitor. The support process through the Razer website was incredibly easy to follow. I was quickly connected with a support representative named Angelica via chat, and her support was excellent. As this was my first experience with Razer's support, I was very impressed by how smoothly everything went. Even when I couldn't automatically retrieve the shipping labels, Angelica promptly emailed them to me. I was able to organize the shipment, and I received timely feedback from the repair team. Overall, it was a great support experience—thank you, Razer!

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1 month ago
MushroomADV
MushroomADVInsider Mini
posted in Shout out to our Razer Support Rockstars
Consumer Support Experinece for Razer Blade 15 Advanced (2022)

I have been using my Razer Blade 15 for CAD work for over a year, and it is my favorite work laptop so far.So I was understandably worried whilst cleaning it, it had a warped case on the left side of the screen frame, the screen LCD was still fine, but I was worried that it would eventually affect the screenI was quite unsure about what to do.I was looking for support online, and then I came across Razer support whilst looking for repairing options. I messaged them at midnight and they responded immediately, it was a nice surprise. The rep, Greg, was such a good sport. Professional and understanding, and even when I accidentally left the chat because my phone ran out of battery, i still managed to get in contact with the same representative.He managed to get my blade to be repaired under warranty and connected me with the Australia team. He stated that it would take 3 days from when their Razer team gets it and they can manage it to send it back.He answered all my questions and even re

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MushroomADV
1 month ago
SAPPHIREradioPalePink430
SAPPHIREradioPalePink430Insider Mini
posted in Shout out to our Razer Support Rockstars
shoutout to reddit support team

I reached out to Reddit support user for an issue I was having registering my new headset and I got a response within 5 minutes and was able to fix the problem through their guidance within an hour of the original message. Super helpful, friendly, and fast responses I couldn't have asked for a better support staff member. Thanks team! 

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SAPPHIREradioPalePink430
1 month ago
BlackWolf41
BlackWolf41Insider Mini
posted in Shout out to our Razer Support Rockstars
Great Support of your Reddit-Support Team!

I opened a post with a question about a malfunction on reddit, and after a hour i had your welcoming support Team in my dm’s - which were eager to define the problem. Even after i got stressed by work and couldn’t reply in a week and follow the steps for clarifying the problem, they were still really fast with their responses and never lost rack at where we were at.Overall a very beautiful and positive experience, haven’t really seen that ever of a support team!

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BlackWolf41
1 month ago
xerohito
xerohitoInsider Mini
posted in Shout out to our Razer Support Rockstars
Super fast and on the topic responses

I had a amazing experience and I trust this company even more now!

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xerohito
1 month ago
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Shogg18Insider Mini
posted in Shout out to our Razer Support Rockstars
Excelent and fast support

Got assisted in minutes after asking for help in reddit.My problem is solved and rma parts are on its way! Thank you Razer Support Staff!

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1 month ago
DSGxMICHO
DSGxMICHOInsider Mini
posted in Shout out to our Razer Support Rockstars
REVIEW ON CUSTOMER SUPPORT

I JUST WANT TO SAY THAT I DONT THINK THAT I WOULD OF ACTUALLY GOT CUSTOMER SUPPORT TO HELP ME EVEN IF IT TOOK US A COUPLE DAYS TO TROUBLE SHOOT MY PROBLEM ON FACEBOOK. WE ALWAYS ASSUME WE HAVE TO CREATE A TICKET AND WAIT DAYS FOR A REPLY BUT NO IM ACTUALLY HAPPY BECUASE RAZER WAS ABLE TO FIX MY PROBLEM TILL THE VERY END. ITS NOT TRUE WHEN PEOPLE SAY RAZER SUCKS BECUASE I WAS HELPED VERY WELL. BEST FRIEND OF MINE SAYS RAZER SUCKS BUT THATS NOT WHAT I THINK. KEEP UP THE GREAT CUSTOMER SUPPORT.

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DSGxMICHO
1 month ago
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IOLITEventureKeppel688Insider Mini
posted in Shout out to our Razer Support Rockstars
RazerCustAdvocacy gave me excellent service

I have an issue with my naga Mouse.  I asked on Reddit how to solve this as I need to return it.   RazerCustAdvocacy  have given me excellent service. They responded very quickly and, once they understood the issue, raised a case for me to resolve with Razer.  Thanks very much for all your help. 

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I
1 month ago
A
AndreTwikersInsider Mini
asked in Shout out to our Razer Support Rockstars
Razer's support is TOP

Recently had an experience with Razer customer support. It was definitely one of the best experiences of my life. I have to admit that I didn't expect such a speedy response and resolution of my question.

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2 months ago
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preyz-Insider Mini
asked in Shout out to our Razer Support Rockstars
Top Razer support on Reddit

Recently had an experience with a Razer product. Posted my problem on reddit. Razer support team reached out to me with care and were able to help me out. Shout out to them. You guys are the best <3

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P
2 months ago
MatthewMak
MatthewMakInsider Mini
posted in Shout out to our Razer Support Rockstars
Shoutout to Razer Support (Jesson, Kim Alvic, Ritz, Renith M, Khristina Ma)

Thanks again to Razer Support for doing a RMA for my Razer Deathadder V2 X Hyperspeed, they make the process very seamless and their communication is always smooth. Shoutout to Razer Support again!

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JustWin1990
2 months ago
Kitten_over9000
Kitten_over9000Insider Mini
posted in Shout out to our Razer Support Rockstars
Great reddit support

They offered great support for me on reddit and were able to help my issue and possibly send me a new cable. Great support

100
Kitten_over9000
2 months ago
MikeWeed
MikeWeedInsider Mini
asked in Shout out to our Razer Support Rockstars
Great support from Razor

Just want to take a moment to give a shout-out here to @razersupport on X. I asked a question about the USB cord included with my Deathadder Pro V3 and received a prompt and thorough response.I would also like to mention that I have now purchased multiple Razer devices to use for both work and entertainment. I now own a Razer Blade 15 laptop, two (2) Deathadder Pro V3 mice, and the RAZER KIYO PRO ULTRA web camera. These are all phenomenal devices and I am recommending them to anyone who will listen. I not only use the Razer Blade 15 for gaming and personal computing use, but also for software development and, LLM and SLM development as the onboard NVIDIA 4070 provides more than enough power to run models locally.

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MikeWeed
2 months ago

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