So I have this Viper V3 Pro Faker Edition with a creaking problem on the left mouse button and claimed the limited warranty.
Unfortunately, in their investigation it was deemed "cosmetic in nature," "considered within normal wear and tear expectations," and that it "does not indicate a hardware defect"; thus, cosmetic irregularities are not covered under warranty since they "do not affect the intended functionality of the device."
Fair but absurd.
I told them that I only used the mouse for three months and ten days, staggered, because I have two more Viper V3 Pro mice (black and green), and even though it was not affecting the performance of the mouse, it affects the satisfaction and comfort of the user. Sadly, it was not reconsidered.
After a day or two, I reached out to Razer Support again to reconsider my case. I told them my concern and the issue of my case, and to my surprise, the internal team reconsidered and replaced the mouse.
Kudos to Teddy! The guy, Teddy from Razer, is the one who assisted me and the one who reached out to their internal team in resolving and reconsidering the case. His recommendations are fair for both parties. He did not disappoint me in claiming the warranty nor the one-time exception.
I am glad that they have this one-time exception, and support like Teddy, that is ready to fulfill and care for the satisfaction of their users/customers.
#OnlyAtRazer