Razer Support | Razer Insider
Skip to main content

Razer Support

-

45748 Threads
dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

444753
OccamsLazor
18 days ago
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
asked in Razer Support
Hear ye hear ye! (latest Insider Support Team member)

We are pleased to announce that Razer.sushi.boi has joined our Razer Support Team here in Insider. Please help us in welcoming our latest board patroller!  Should you need any assistance, feel free to ping me, Razer.Aero, or Razer.ZionZedd. Cheers!

18400
Razer.Speedcr0ss
8 months ago
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

89650
FiszPL
Vanguard
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

16220
dekades
1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

35790
dekades
1 year ago
iCosiSenpai
iCosiSenpaiInsider Mini
asked in Razer Support
Changed my phone and can't use authenticator anymore

Good day. I just change my phone and can’t remember authy login. I can’t edit my razer information such as backup codes or edit biometric authentication. Please help me, i’ve lost the backup codes too!! >.< Razer ID: iCosiSenpaiEmail: lookatale95@gmail.comphone number not linked 

10
iCosiSenpai
33 minutes ago
A
autoOldSilverlife701Insider Mini
asked in Razer Support
hey i have tried gift card bumber it tell me

Hey my gift card ibought yesterday and tried it says that have been used 

20
A
1 hour ago
N
NowkowwInsider Mini
asked in Razer Support
Hello i cant register my headphones writing device is already registred

I cant register my device the code is alredy used i have doccument for my purchase 

00
N
1 hour ago
xzilentx
xzilentxInsider Mini
asked in Razer Support
kraken v4, mic problems

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

00
xzilentx
2 hours ago
M
mercer7Insider Mini
asked in Razer Support
Can't activate THX software, for my recently bought Black Shark V2 X.

I got a mail from Razer which contained my activation code for THX software, but it says invalid code and cannot activate the software.Please help.

50
M
3 hours ago
CamelJETsharp605
CamelJETsharp605Insider Mini
asked in Razer Support
RAZER BLACKSHARK V2 PRO 2022

i dont know why my headset (razer blackshark v2 pro 2020) just hear from the right side and the left side theres no audio at all.. i tried a lot of way shutting my pc restarting it and trying on other pcs but it still does not work ,even tho i already tried balancing the audio left and right through the windows setting but it still does not work...has anyone exprienced this before and please give me some answer to solve it 

40
CamelJETsharp605
3 hours ago
F
fastSeaBlueboard506Insider Mini
asked in Razer Support
razer tartarus - D keys joy stkc has 8 items how to perform down and down right action independently ?

say i have down : for Copy ie Ctrl Csay i have down right for Paste ie Ctrl Vhow to do down right indepeend of down ? Joy stick has advanced opiton of 8 keysImage below 

60
F
5 hours ago
P
phfifeInsider Mini
asked in Razer Support
Razer Huntsman v3 Pro Mini is drifting

Hi, I recently got this keyboard and heard of all the cool things it can do, I also needed a new keyboard. When I plug it in and test it into a game, it starts acting like it has stick drift. I checked to see if there was a controller function and that was disabled, even tried removing all of the razer software, and updated the keyboard. To no avail, it still drifts somehow in games. I am kind of disappointed in this keyboard at the moment.

30
P
5 hours ago
Kira1984
Kira1984Insider Mini
asked in Razer Support
Where to buy Razer Core-X in Singapore or anywhere?

Hi Razer, i would like to check where can i get this product?

30
Kira1984
6 hours ago
worldeverArcticLime131
worldeverArcticLime131Insider Mini
asked in Razer Support
Zero deadzone 3%-4.5% stick drift after firmware update

Brand new purchase. After updating the firmware I have a Zero deadzone drift issue. Is there a way to recalibrate the controller? If not is there any other option outside of getting a new controller to fix the drift?

10
worldeverArcticLime131
7 hours ago
linkViridiansleek786
linkViridiansleek786Insider Mini
asked in Razer Support
Razer Viper V3 Hyperspeed Unter Ayri

So uhm work 2 weeks good sometimes it disconnected today tho playing ranked valo dia 3 rankup match the mouse just tells me ima gonna go any not respond anymore starts blinking green when u move it but uhm no fix doesnt connect with my laptop either mouse is just wierd cant even update firmware becouse software doesnt detect the mouse and the PairingUtility works at the beginning it detects the usb thingy but uhm at the end it just says pairing failed 

131
linkViridiansleek786
9 hours ago
W
WonkoDSaneInsider Mini
asked in Razer Support
Create RMA

I see lots of posts with “How do I create an RMA” but all the answers appear to be “let’s chat in a PM.”That’s fine, and I’ll do that if somebody replies to this post.However, there really needs to be a much more straight-forward way to do this process.  I have a registered product - why is there no way to open a support case from there in MySupport.The support web page where it claims you can create an RMA just takes you in an endless loop between the “support” page and my account page.

20
W
10 hours ago
Amirslayer
AmirslayerInsider Mini
asked in Razer Support
i dont get any activation code after register

hello i register my headset and i don't get any activation code surround7.1 

01
Razer.sushi.boi
10 hours ago
I
iatkoeilInsider Mini
asked in Razer Support
Razer Raptor Monitor Panel Replacement

My Razer Raptor 27 | RZ39-0276 panel broke.Could I get a panel replacement? does razer offer replacements?

70
I
12 hours ago
F
Fahrmut357Insider Mini
asked in Razer Support
Issue with the scroll wheel on my Razer Basilisk V3

Hi everyone,I’m experiencing a strange issue with my Razer Basilisk V3 related to the scroll wheel. Here’s what’s happening:When I scroll the wheel down, I can hear the usual “click” from the stepped scrolling mechanism. On certain "clicks" (apparently the even ones), if I lift and place the mouse back down, it randomly detects scrolling up and down. However, when I scroll the wheel again (on the odd "clicks"), the problem stops, and the wheel behaves normally.I’ve already tried checking the settings in Razer Synapse, updating the firmware, and cleaning the wheel with compressed air, but the issue persists. Does anyone know what could be causing this? Could it be a problem with the encoder or the scroll wheel sensor?I’d really appreciate any advice or if anyone has had a similar experience. 🙏Thanks in advance!

70
F
13 hours ago
E
ElrohirElensarInsider Mini
asked in Razer Support
my 1 2 3 buttons not working

my 1 2 3 keys are not working blackwidow ultimate 2016I tried to delete drivers and rebootlooked at the back there is nothing wrong with it mechanically 

50
E
13 hours ago
S
sharpLaurelGreenwatch432Insider Mini
posted in Razer Support
Ornata V3 misbehaviour since last Chroma App Update in 01/25

it feels like since the last chroma app update this january i can no longer use the volume keys on the keyboard (especially when playing steam games). when i quit chroma, it works again...Anyone else with this phenomenon?Greetings

10
S
13 hours ago
S
SpringfielderInsider Mini
asked in Razer Support
Why does it show my Deathadder v3 pro mouse instead of the connected hyperpolling dongle?

Weird issue with my Deathadder pro v3 and I have tried everything under the sun to get it back to 8000hz Polling rate. Basically my mouse works perfectly fine but only at 1000hz Poilling , Razer Synapse does not detect the HyperPolling dongle but works perfectly fine with my Deathadder at 1000hz polling only.

30
S
16 hours ago
Yorick-Leman
Yorick-LemanInsider Mini
asked in Razer Support
I can't register the product and get the activation code for "7.1 SURROUND SOUND"

A friend purchased two pairs of Razer BLACKSHARK V2 X headphones/headsets. He kept and activated one of the headphones and gave the other to me, but when he tries to activate them, he gets a message that the product is already activated. Please help resolve this issue.

61
Razer.sushi.boi
10 hours ago
MAJ0R_W00DS
MAJ0R_W00DSInsider Mini
asked in Razer Support
Deathstalker V2 Pro Bluetooth not working

When I got on my computer today, my keyboard's Bluetooth was disconnected & failing to reconnect. I removed the device & paired it again but for some reason the light on the keyboard continues to flash as if it's still looking for a device. The keyboard functions normally until it goes to sleep & then I have to pair it again.My computer is remembering the keyboard, but the keyboard acts as if it's not remembering the device it connected to. I've tried connecting to other computers & the same problem occurred.I've also updated the firmware & factory reset the keyboard, but the issue persists.The keyboard still functions normally while connected via USB C.

130
MAJ0R_W00DS
18 hours ago

Badges

View More
CookiesCookie settings