Razer Support

Hello,For about three weeks now, I've had a very annoying problem: on my AZERTY keyboard, there's a key that does either : or / (with the shift key). The latter no longer works. I tried with another keyboard (Logitec) and the problem is exactly the same, no /. When starting up, as long as Synapse isn't running, it works fine, of course.If I uninstall Synapse and restart, it works. But if I reinstall, same problem. Even with the last install program. I think there's an error in my cloud configuration, but I don't know what to do or where it might be coming from, even though Synapse has been installed and running for months. Any help would be appreciated, 

THE ISSUE:My keyboard is (not US layout) > Swiss/German > e.g. ends in keys G H J K L ö ä $Synapse 4 Keyboard function does not map “ $ ” but “ ‘ ” (physical key position on US Keyboard)If you state that it should be a symbol “ $ “ Synapse 4 maps it as SHIFT-4  (originating position on US Keyboard)And when you play a game with this mapped key it does … SHIFT-4 not the dollar sign, and that is for keys that are withing the US keyboard spectrum, keys like ö are not mapped. SOLTION: I dont know. This really bugs me that anno 2025 this is still an issue.

Hi everyone,I would like to report a serious issue related to the Macro feature in Razer Synapse that seems to have started appearing widely since yesterday.Issue DescriptionWhen using the Macro function, even with extremely simple macros (for example, repeatedly triggering the number key “1”), there is a chance that the macro becomes stuck in an infinite loop.Once this happens: The macro keeps triggering continuously and cannot be stopped Razer Synapse becomes unresponsive The Synapse interface cannot be opened The system keeps receiving repeated key inputs endlessly The only way to recover is to restart the computer.However, after rebooting, if the macro feature is used again, the issue may occur again randomly.ImpactThis probl

I need to know what power adapter I need for the Leviathan V2 RC30-039201. After searching online the outputs on all of the adapters are different, so I just need to know what the correct output is for the power adapter so I can order another.

Hi, I know this topic has been raised quite a bit but there does not seem to be any definitive solutions to actually resolve it. Two of my keys ‘h’ and ‘v’ would be intermittently on and off last year (sometimes when I press the keys it will work sometimes it doesnt) but now it has stopped working completely and I am needing an external keyboard to be even typing this. I have tried reinstalling the drivers and cleaning the keyboard but it is just these two keys that are not working and it is increasingly frustrating as the laptop is my main driver for work.Has anyone encountered the same problem, and were you able to resolve it?

Trying to sign up for the Razer AVA Beta through Cortex. I do the system check, and it’s telling me that my CPU doesn’t meet the minimum requirements. It’s an AMD Ryzen 7 9800X3D 8-Core Processor. I’m pretty sure it meets the requirements. Is this a bug, or what?

My laptop is set to go to sleep after 20mins - when this happens, it won’t switch back on, I can see it has power and the keyboard would light up but the screen stays black, so I have to switch the laptop off using the power button and switch back on. I need urgent help as this caused me to lose work twice already. Customer support is currently down.Thanks

My Razer Huntsman Mini V3 won’t show up in Synapse on my main PC, but it works on every other PC or laptop I’ve tried. I’ve already uninstalled the drivers and Synapse, but nothing has fixed it. Please keep in mind my Razer Viper Ultimate shows up without a problem in synapse… 😭😭😭

Dear raizer support service. I purchased your Razer BlackShark V2 X product - Quartz Pink Wired Gaming Headset - in FRML packaging, Product code: RZ04—03240100-R3M1 Serial number: (serial number deleted for security reasons); 11/26/2025, when trying to register the product on the website, an error was received and a notification stating that this the product is not used. he is already registered, and there is no other way to solve this problem except to ask you for help. I really want to use your products and hope that you can help me solve this problem. I can provide photos and videos confirming the availability of my products. I would appreciate your help.

Ive already registered my device and it keeps telling me to register the device to get a code but ive already done it, all it gives me is the info of my device and not the code and ive been going through circles… PLEASE HELP

Hello, I have a problem with my new BlackShark V3 Pro headphones and I managed to register my product, but no matter how much I try, I do not receive the activation code for my surround or spatial sound. 862544d37400115 this is the serial number of my product

Over the last week, my Tartarus Pro has been randomly triggering keys when my hand is nowhere near it. It’s always a random key(or several keys), not the same key every time. This has caused multiple failures in games, and I now have to unplug it when I’m doing work. My question is whethere this might be a software issue or if I need to replace the unit? This is my third Tartarus and I bought it in 2022, so it’s got some miles on it. I don’t want to drop the funds on a new unit if it’s a software issue though. Any help or suggestions would be appreciated. Also, please develop a Tartarus Pro V2 or something. The thumbstick is the most important part of the device for me, and none of the competition have one.

I saw this thread for v3 pro: https://insider.razer.com/razer-support-45/synapse-update-20230330-scrolling-mode-tactile-smart-reel-stopped-working-basilisk-v3-pro-45396 I did not have this issue the same time and version as the thread above, maybe because I do not have the pro. I started having issue where I have tactile selected and is stuck on free spin today with the update for 20230519. Hoping this gets fixed quick. I have tried uninstalling/reinstall, restart/shutdown pc, create new profiles, and cleaning mouse with no luck. Was not an issue earlier this morning, but as soon as I updated it became an issue. Please Razer fix this asap like you did before with the v3 pro!

Enki X, love this chair so much! Scrolling through I’m not the only one going through a wheel just floating, looks like the welding and it’s pretty horrific that this is a common issue, I’m out of warranty and needing this replaced, can anyone help me get this replaced ASAP please, I don’t want to lose this amazing chair. 🙏🏾 

I have lost my dongle for my headset and i want to see if i can get a replacement or buy another one? Please help me and thank you. 

while i was travelling i mistakenly left my usb dongle in my laptop and it was smushed to an unrecognizable state.  I went on the website and they were out of stock, then went to amazon and accidentally ordered a v2 pro dongle instead.  I was just wondering if there is a way to be get in contact with someone who could steer me in the right direction. Thank you!

Hello / I bought a Blackshark V2 X headset from a single seller. There is no 7.1 activation code. I tried to get it by registering the serial number and product number, but the message "This product has already been registered" appeared. What is the solution now? I want a 7.1 activation code, please. I need help. [removed by moderator]

I have the same issue as the poster of the message bellow.Hello :>Early this year I decided to delete my first email account because I wasn’t using it anymore, I thought I had replaced every account I had linked with that email with my current one, but turns out my Razer ID slipped and I didn’t update it :<Now that I need to update it, it’s asking for a code that’s being sent to my old email, but since it’s been deleted, I don’t access to that code :’> Luckily I have my Twitch account linked so I didn’t fully lose access to my Razer ID, but I want to be on the safe side and be able to update my email, I tried Razer Support, but it looks like I can’t submit a ticket with this scenario :< Thank you in advance :>