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Razer Support

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  • 30,060 Threads
  • 43,299 Replies

30060 Threads

Justa-TBO-tboiN
Justa-TBO-tboiNInsider Mini
asked in Razer Support

Need advice/help updating my ram on my blade 17 pro (2020) (Want to upgrade to best possible for deep learning/AI)

Hey guys! I hope someone can help me out here. I want to upgrade my blade 17 pro (2020) to the best possible set of 32gb ram i can get. I am an AI engineering student so i rly need it to be good, fast and efficient. I have looked a lot myself but it is fairly confusing lol I am no expert on computer hardware so I would like advice/opinions if anyone has! I would reeeeeeeeally appreciate the help, I don’t care about the price I just really want the top quality i can get. I’m talking like top ddr4 highest mhz lowest CL etc just the best. Please if you have some knowledge/advice due share! Everyone opinion and all experience is valuable :)

0
Justa-TBO-tboiN
1 day ago
smartRubyammo601
smartRubyammo601Insider Mini
posted in Razer Support

razer raiju

hello in razer raiju, my L2 key is broken and it doesn't work. L1 key doesn't work either, I already assigned L1 key to M1 key, but L2 key doesn't work but I want to assign this key to M3 key, how can I do it? If the PC can be connected and the key can be assigned, I can access it from there, I would be very happy if you could help.

0
smartRubyammo601
1 day ago
MARKALMERON
MARKALMERONInsider Mini
asked in Razer Support

HOW TO GET STEP 2 AUTHENTICATOR LOST CELLPHONE

I cant get my step 2 authenticator code plss help me to remove to recharge i have 100pin in my razer gold i cant use to recharge in mobile legend

0
MARKALMERON
1 day ago
Striderzx
StriderzxInsider Mini
asked in Razer Support

[2-STEP AUTHENTICATION] Lost my Phone.

Hi,Recently I lost my phone, and I have no backup codes setted.Can't do anything, to set a backup code, I need the phone number, to set a new phone number, I need the old phone number...Hope anyone can help me, thank you.

2
MARKALMERON
1 day ago
F
freshLightCobaltBlue142Insider Mini
asked in Razer Support

Help with replacing QHD panel on Razer Blade 15 Advanced (mid-2021)

Hey all,I cracked the QHD 165hz screen on my mid-2021 Razer Blade 15 Advanced and I’m trying to replace it. I removed the cracked panel and found this product number: N156KME-GNA. So I searched it on Ebay and found that it led to what are other 15.6” QHD 165hz panels and bought this one specifically. The panel is exactly the same size and has the same 40-pin connector in exactly the same spot. The issue is, when I connect the new panel to the laptop, the panel gets power but it does not display anything. I can confirm that the laptop is booting up as I can connect another screen to it via HDMI and that works. I’m wondering if there’s anything else that needs to be done for the panel replacement to get it to recognize and send display to the new panel.Any help would be appreciated!

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F
1 day ago
M
Marti51Insider Mini
asked in Razer Support

Razer stealth 13 stuck on Windows 11 21H2 RZ09-03102

Hello, I cannot update my laptop to the latest windows version. I get update error 0x80070002.Can anyone help me ? Thank you,

0
M
1 day ago
O
OUberLord
posted in Razer Support

Tartarus Pro - D-pad and small round button stopped working

I am having an issue where suddenly the d-pad and small round button no longer function on my Tartarus Pro. All other buttons, including button 20, work fine. I've tried uninstalling Razer Synapse and Central, removing %PROGRAMDATA%/Razer, and reinstalling but this didn't help. I've reset my profile and the keybinds and rebound them, but that also doesn't help. I want to say I've been having this issue since around the time I upgraded in place from Windows 10 to Windows 11, but that could just be a coincidence. I'd think it might be a hardware failure, except it seems odd that I'd lose all four d-pad directions and the little thumb button next to it at the same time, and for no reason (no spills, no drops / things dropped on it, etc.) Does anyone have any ideas? I didn't expect this thing to have issues barely two years after I bought it...

1
Ribbi
1 day ago
P
Pi11ar0fAutumnInsider Mini
asked in Razer Support

Razer Thresher Ultimate for Ps4

Hi I just bought this headset because my old one broke after 4 years, and in the past I was able to use synapse to change the audio settings now its not letting me, what version of synapse do I need and how can I change the settings on my pc

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P
1 day ago
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blazeristovskiInsider Mini
asked in Razer Support

My keyboard won't press some keys

I have Razer Blackwidow X Chroma and won’t press some keys, i looked it up and apparently its on ‘demo mode’ from the official Razer channel on youtube and the solution is to press ‘Esc’ and ‘Caps’ and here lies the problem for me my Caps key is not working for years now and i cannot press it, is there any other solution that you can recommend me?

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B
2 days ago
B
boogaloo022Insider Mini
asked in Razer Support

Deathadder V2 Pro wireless locking up/shutting down

When I hold left or right click on my mouse (deathadder v2 pro) it locks up, seems like the mouse turns itself off during this and then slowly turns back on when i left go of the button. been happening for a while and sucks becuase it is an amazing mouse despite this issue

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B
2 days ago
J
jmc_0721Insider Mini
asked in Razer Support

Where can I purchase a RC30-0165

Where can I purchase a RC30-0165 for a Razer RZ09-01953E72? I am not able to find one on razer.com.

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J
2 days ago
A
autoCandyAppleRedvine358Insider Mini
asked in Razer Support

как активировать razer surround pro

при дабавлении продукта в razer synapse 2.0, пишет: для гарантийного обслуживания по-прежнему требуется подтверждение

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A
2 days ago
G
greatItalianSkyBlue937Insider Mini
asked in Razer Support

Razer Naga Trinity - Right Mouse Button no longer holding?

Hey there! I’ve had my Razer Naga Trinity for a few months now. All has been going fine, up until recently, when I noticed that my right mouse button will stop holding intermittently: at first it was every 5-10 seconds, but now it’s like every 3 seconds or so. I’ll hold the mouse button, but it will let go, and actions in-game will reset. Any advice? Don’t really have the funds to invest in a new mouse. I’ve tried reinstalling drivers/Synapse etc.

0
G
2 days ago
G
greenstainedglassInsider Mini
asked in Razer Support

Synapse 3 does not recognises deathadder essential

Synapse 3 does not recognises deathadder essential I tried:repairing synapse 3reinstall synapse 3 (uninstall and install again)rebooting my computerreplugin the mouseupdate synapse 3 i tried so much and nothing worked. Im desperate. Pls help :c

0
G
2 days ago
P-ineapple
P-ineappleInsider Mini
asked in Razer Support

Razer Blade 14 (2022) Doesn't Boot

I bought my blade a few months ago in June/July and it's been working fine until I went on spring break. I hadn't used it for about 5 days and now it blinks a slow green light and the screen doesn't turn on.I've tried the official video solutions and keyboard shortcuts to force power disconnect/ hard reset. I've also plugged it in to a monitor to test the backlight and screen, but there was no signal so it's apparent that the screen is fine. I have also tried letting it sit in this limbo stage to see if it just needed some time and that didn't work either.Many people have said to change hibernation settings or power plans, but I can't do that because it isn't turning on. When it's done this before it was quick to reset and all I had to do was hold the power button to turn it off and back on, but it's not doing that anymore. 

0
P-ineapple
2 days ago
C
chubchungusInsider Mini
asked in Razer Support

Razer Hammerhead 2019 battery issue

I have read multiple posts about the hammerhead left or right earbud battery issue and am having the same issue. I haven’t seen any answers if there is any fix to it as most replies seem to be a hardware issue. I received these as a Christmas gift so do not have the purchase-receipt but still have the box/paperwork included. I just opened them within the last 2 days of posting this. Mine is the left earbud that dies within the first 20-30 minutes of use. Any assistance or advice would be greatly appreciated!

0
C
2 days ago
J
Justin_lolInsider Mini
asked in Razer Support

Razer Synapse 3 System Settings Broken

I can`t see the system settings in razer synapse and i dont have the 3 dots either 

0
J
2 days ago
H
hitVioletRYBSHELL611Insider Mini
asked in Razer Support

How does one reconnect to Chat support after system crash?

I was chatting with technical support, Rizza, about why the software update that was triggered by plugging in my new Deathadder V2 couldn’t acquire my login credentials from what it was updating and why I couldn’t launch the updated software after the Windows update was triggered by the restart. The updating has the Win10 system thinking that the Razer’s updated Synapse software is a security threat. So I while I was gathering information for the technician when they sent a case reference number but I was unable to write it down. The instructions to open the control panel to get the Razer software version crashed the computer. The “Light Blue screen of DEATH”, hehehe. Anyways now the chat window doesn’t appear and the support page simply says my new Razer Death Adder V2 is unsupported after it messed up the update and is crashing my system, and triggering security warnings when I try to launch the updated Synapse software! Very frustrated!!!

1
H
2 days ago
B
BlankzrInsider Mini
asked in Razer Support

What firmware for deathadder chroma

I need to know what firmware to use for the deathadder chroma.  My usb connected chroma disconnects randomly and reconnects a second later in tarkov and other games.  They list firmware for all the other deathadders

3
B
2 days ago
RorofoKousA
RorofoKousAInsider Mini
asked in Razer Support

Broken bluetooth reciever

I have an Xbox turret keyboard & mouse. My receiver broke and wont connect no more. Can the USB HyperSpeed dongle work as a replacement? If not, are there any options to replace the receiver.

0
RorofoKousA
2 days ago
Okus666
Okus666Insider Mini
asked in Razer Support

Registrar mi número de teléfono

Registrar mi número telefónico 8711880209

0
Okus666
2 days ago
J
jglassInsider Mini
asked in Razer Support

Repaste necessary?

I have a 14” blade (5900hx + 3070) and after two years of moderate use, I’m thinking the CPU is ready for a repaste. I’ve cleaned the fans, vents, etc and the CPU idle temps are still around 75-80C.Does Razer have any resources or DIY guides for repasting the recent 14” models?Also, does the vapor chamber complicate the process? I’ve repasted several desktops and consoles but this will be my first laptop.

0
J
2 days ago
soloLightCrimsonbox268
soloLightCrimsonbox268Insider Mini
asked in Razer Support

How do I add a legacy device for razer?

I’m using windows 10 64 bit, I’m trying to enable the Razer blackshark V2 X. To do that I need to enable surround 7.1 but I don’t have it. I went to device manager and tried to add legacy hardware but Razer is not on the manufacturer list.Is there a way to add it into the list? or an alternative way to add a legacy hardware device?

2
soloLightCrimsonbox268
2 days ago
S
Scottman666
posted in Razer Support

Kraken Nari Unlitmate Dongle/USB problem

Hi, I've ran into a really annoying/ angry problem, yesterday my headset was working perfectly fine and then today once I had done the newest razer synapse update my headset has completely stopped working. I plug in the usb dongle and it just connects and disconnects over and over, sometimes i can get it to stay connected but once I turn my headphones on to listen it disconnects again. I'm hoping someone can help me since they don't have replacement usb's on their website which is stupid in my opinion but whatever.

2
S
2 days ago
AppleGreentodayurban406
AppleGreentodayurban406Insider Mini
asked in Razer Support

Why isnt my Kraken V3 connecting via bluetooth?

I don’t have my dongle, and the headset just isn’t popping up anytime I try to connect it.

0
AppleGreentodayurban406
2 days ago
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