Razer Support

I have a Basilisk V3 Pro that just passed out of warranty a couple months ago and today decided to stop working. It enumerates in Windows and registers in Synapse. It can click and scroll just fine, but the sensor isn’t lighting up. I ran a firmware update, but that didn’t resolve the issue either. I happen to have a second one in the house, so I tried something weird. With the second mouse turned on but not connected to the PC, I held its sensor up to the broken one and got pointer motion. So the entire problem is JUST the IR light source for the sensor.This feels repairable on its face, but before I open this mouse up, does anyone have tips here? I’m comfortable with soldering, but I doubt I can do surface mount work.

Hello, I’ve recently bougth a Razer Blade 16 (2023) brand-new from Turkey but I couldn’t verify the warranty status with the serial number. There is a warranty checker which tells me that the product serial number is not found and there is another one which is telling that my laptop’s warranty is expired. Could you please help me about it? 

I have been using the Razer Viper V4 pro for about a month and a half ish and had no issues originally, but much like another article I found on here, when randomly using it about a week ago, the scroll wheel has randomly stopped working. Pressing the button works fine, but the scrolling isn’t registering at all. The other thread I found the helper mentioned disabling synapse and trying again but it didn’t do anything to help sadly so I am not sure what to do. I know the scroll wheel has been an issue in the past but it seems to be completely unresponsive for me.

They won't connect to the Razer Audio Setup for Xbox app. I've tried everything and they won't sync. They connect to the console, yes, but I can't configure them through the app. The sound isn't very good; the Blackshark V2 X sound better. I can't update the firmware because I don't have a PC and there's no way to do it through the website. A total disappointment.

Hello, I would like to ask about the difference between the Razer BlackShark V3 X HyperSpeed and the Razer BlackShark V3 X HyperSpeed PlayStation Edition.I mainly use PC, not PS5.The reason I’m asking about the PlayStation version is because there is currently a good deal for it at my local MediaMarkt store.Will the PlayStation version work fully and without any issues on PC?Also, is there any sound quality difference between the standard version and the PlayStation version when used on PC?For example: positional audio, footsteps in FPS games, bass, overall sound tuning. Is the only difference the PlayStation license/branding, or are there hardware or audio tuning differences as well?Also, some users experienced hinge/cracking issues with the BlackShark V2 series.Has the hinge or overall build durability been improved on the BlackShark V3 X HyperSpeed

Hello, I would like to ask about the difference between the Razer BlackShark V3 X HyperSpeed and the Razer BlackShark V3 X HyperSpeed PlayStation Edition.I mainly use PC, not PS5.The reason I’m asking about the PlayStation version is because there is currently a good deal for it at my local MediaMarkt store.Will the PlayStation version work fully and without any issues on PC?Also, is there any sound quality difference between the standard version and the PlayStation version when used on PC?For example: positional audio, footsteps in FPS games, bass, overall sound tuning. Is the only difference the PlayStation license/branding, or are there hardware or audio tuning differences as well?Also, some users experienced hinge/cracking issues with the BlackShark V2 series.Has the hinge or overall build durability been improved on the BlackShark V3 X HyperSpeed

 Razer BlackShark V3 Pro – Random Audio Cut (Chat Endpoint Investigation)Issue Description Audio randomly cuts out during gameplay (mostly CS2). The headset remains powered on. There is no disconnect/reconnect sound. Windows does not show the device as disconnected. I must power cycle the headset to restore sound. Gameplay recording still captures both game and Discord audio even when I cannot hear anything from the headset. Key Observations When audio cuts out: Windows still shows the device as active. No USB disconnect event occurs. No RF disconnect sound is heard. Recorded clips still contain full game + Discord audio. ➜ This confirms the PC audio stream is still active. The issue appears more frequently when u

Yesterday I cleaned my huntsman mini because it had a lot of dust in it. After that I connected it and it worked completely normal besides the E key. The cleaning wasn’t the problem since it stopped working before I cleaned. So I cleaned thinking it was probably the dust build up. I tried a key combination chat gpt gave me to try and «reset» the keyboard. So I held down ESC, Caps and SPACE and plugged my keyboard back in. After that the LED started flashing in a wave. Then I tried pressing but the only thing happening is the LED reacting to my key presses but no input. I tried everything from driver updates, firmware updates, different usb-C and tried modifying it on Razer Synapse but it just didn’t react to any modifications like lighting. So all that’s happening is when I press a key the LED reacts on the keyboard but there’s no input. And it’s not the computers fault since I tried it on multiple different devices and laptops. Something’s wrong with the keyboard. I need help pleas

Hello,I purchased a gaming chair from you, and some time ago several of the support struts on the base partially broke.I believe this also caused the hydraulic mount to become loose. It has now slipped almost all the way to the floor, which makes rolling the chair nearly impossible.I would like to ask if it is possible to purchase a replacement part for this.Thank you in advance for your help.Best regards,Markus 

when i try to talk with the input “microphone” it just doesn't register anything, i always have to use stream mix and im tired of it, ive been using it for 3-2 years. ive tried some stuff in razer synapse and i have no idea what im doing in there, im not an expert nor anything, ive tried youtube tutorials but theres nothing covering my problem.

Recently bought a barely used deathstalker V2 pro (ebay). Keyboard shows no signs of use. Clean, no spilled drinks or anything on it. The key inputs work fine. Howver, the rgb lighting as well as the lights for the caps lock, scroll lock and num lock are basically useless. When plugged in VIA usb (as I dont need the wireless), it immediately flashes the RGB wave across the entire board once (thus I know the lights DO work). However, when it reaches the end of that wave, the escape, left control, and right delete key stay red. The rest of the board is blank. Nothing on Synapes, chroma, etc work. Windows dynamic lighting off. Drivers updated. Ive tried bluetooth, wireless, and wired. All yield the same result. And this is on top of not knowing if caps lock is on or off. Very frustrated as I have just ourchased this and love everything other than these major dysfunctions. Please advise. Thank you

What Can I DO IF MY DONGLE FOR RAZER BARRACUDA X CHROME IS BROKEN? PLS SEND HELP

Using the 5090 as the DGPU only, sometimes my peak nits works correctly at 1100 peak nits and sometimes it only will do 456 peak nits.  Turning HDR on or off doesnt fix it, adjusting perfomance profiles doesnt fix it.  Someones a reboot will fix it.Very Frustrated.  

Hello,I have been experiencing a recurring issue with my Mouse Dock Pro. Every time I start or restart my computer, the dock is not recognized and appears disconnected. The only way to make it work is to physically unplug the USB cable from the computer and reconnect it. Once reconnected, the dock is detected under USB devices and works normally.My setup: Windows 11 Home Razer Basilisk V3 Pro 35K Razer Synapse 4 All drivers and firmware updated to the latest versions This behavior occurs consistently on every boot and is quite frustrating, as it requires me to manually reconnect the device each time.Could you please assist me in resolving this issue?Thank you in advance for your support.P.S.: I have attached a screenshot from Device Manager showing the situation after startup. Reconnecting the dock temporarily fixes the problem. Please note that I have also format

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

Hi there,The dongle for my basilisk ultimate mouse (model no. RC30-031701) keeps reconnecting and disconnecting even after I’ve done all the recommended steps to try and sort it. Is there any way to get a replacement dongle? (I live in the UK)

I was using it fine earlier and all of a sudden the wireless connector light goes out and no longer works. I just bought this device not even a month ago now. It only works when i plug the USB-C direct into the headset.  

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My razer viper ultimate dongle has been damaged and my mouse no longer works via bluetooth with it. How can I get a replacement dongle?

I bought a microphone and when I plugged it in it started suggesting to download all these different apps that were supposed to help with its performance/help utilise the full capabilities of my microphone but I’m not sure about how to actually use any of the apps.

viper v4 pro came out month ago its best mouse in the market so my question is when im gonna be able to buy this mouse in turkey when this mouse will come to turkey

My friend bought the Razer Viper V4 Pro for me through a guest account on May 11, 2026. The payment of $174.23 was successfully deducted from his bank account, but I have not received a confirmation receipt at my email address ( [removed by moderator] ). Since this was a guest checkout, I am unable to log in to check the status. I need to locate my Order Number to track the shipment. Thank you for any help.

Hi everyone,I’m having an issue with my Razer Orochi V2’s 2.4GHz USB dongle. Bluetooth mode works completely fine, but whenever I plug in the USB dongle, Windows keeps playing the USB connect/disconnect sound repeatedly. The mouse may work for a short time, but after a while it freezes and the dongle starts disconnecting and reconnecting over and over again, making 2.4GHz mode unusable.What makes me think this is a dongle issue is that the problem still happens even when the mouse itself is switched off. I also tested the dongle on another computer, and the same disconnect/reconnect sound still happens there as well.Things I’ve already tried:Replaced the battery with a new one Tried different USB ports Tried using a USB extension cable to move the receiver away from the laptop Disabled USB power saving / selective suspend settings Changed Windows power plan settings Reinstalled Razer Synapse Teste

I am finding it impossible to get a new battery for my Blade 14, can I please get support to ship me a new battery? There are no repair shops listed or anything, please help.

When i first baught the mouse it said that the mouse had a low battery so i inserted a second smaller one cuz i thougt it should be like that now my mouse is low on battery life and i cant take out the old battery