Razer Support

>>>feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?>»   I am having the same exact issue as this person. Would be great if

Hello, I have had my Razer blackshark v2 for years (since 2021) and had the slowly worsening issue of my ear pad coming off. I have looked everywhere for a way to have this fixed before I have to attempt to glue the pads back on once they fall off. Razor’s answer to the question for other people are just buy a replacement and follow our guide which their guide has no “how to” on how to get the actual attaching bracket or bit that the newer ear pads connect to. So if anyone has any link to something or found a solution other than buying a new headset that would be great. Heck if Razor actually acknowledged the fact they had done this and would give an actual fix that would be great.This is the only issue I am having with my headset other than that everything works great!

Hey everyone,I've been battling a frustrating issue with my Razer Kraken V4 Pro for the past days, and after trying every common troubleshooting step, I finally found the solution! I wanted to share it immediately for anyone else experiencing similar problems, as it's easily overlooked.  My Problem: My Razer Kraken V4 Pro headset was not being detected by Razer Synapse, showing as "off or not connected with a red icon" in the Synapse interface. The OLED display on the headset was on, but showed no sound information or proper connection status. When powering on the headset, it would say "Power on, pairing..." but never actually connect wirelessly to my PC for audio/full functionality. Basic audio worked when connected directly via the USB cable, but not wireless functionality. Synapse would even sometimes say "pairing succe

Merhabalar Razer blackshark v2 hyperspeed kulaklığım var. Üzerinde bulunan mikrofon kapama tuşu önceden çalışıyordu fakat şuan basınca razer synapse uygulamasında mikrofon ses almasını 0 yapıyor ve kulaklık üzerinden geri açsamda 0 kalıyor sesimi almıyor. Uygulamayı açıp yeniden 100 yapınca sesimi alıyor. Desteklerinizi rica ederim.

Unfortunately I had a damaged charging port and in trying to fix it I may have damaged the motherboard. Is it possible to source a replacement, and can a replacement be used from a slightly different model number?

Hey everyone,I'm having an issue with my Razer Naga X (RZ01-03590) and wanted to check if anyone has experienced this or knows how to fix it.Out of nowhere, the mouse completely stopped working: No LEDs at all Not recognized as a mouse Shows up in Windows as a USB storage device It mounts as a drive called “CRP DISABLD (D:)” with a file named “firmware.bin” inside.I’ve already tried: Different USB ports and another PC Reinstalling Razer Synapse Resetting with left + right click + scroll Nothing worked.From what I found, it seems like the mouse entered bootloader/recovery mode and the firmware got corrupted.My questions: Is there an official firmware for the Naga X that I can flash manually? Can I just drag a valid firmware.bin into that drive, or does it require a specific tool?

我從官方007活動網站上列出的授權零售商處購買了一個遊戲手柄，但沒有收到007服裝代碼。我已經上傳了產品序號和收據進行線上產品註冊，但我的郵箱裡仍然沒有收到007皮膚代碼。希望官方支援團隊能夠審核此問題並重新發放程式碼。 

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

Hello, I recently deleted the email address linked to this account and forgot to link a new one. Now I can't do anything. Please help me change my email address.

I have the Razer Blackshark V2 Pro (2023) for Xbox.They work fine, my friends can hear me and I can hear them. The problem starts when I try to stream on twitch through the xbox console, the stream does not here me even though I am not muted, my friends in the party can hear me but not the stream. When I plug in my old headset ( Razer Kaira ) the stream can here me just fine but when I use the Blackshark V2 Pros twitch refuses to detect the mic

Hello Today my razer Blackshark v2 pro startet doing weird things i normally bootet up my pc and the headset just wont switch to THX its the sama damp/metallic sounding audio even if i try to switch from stereo to thx nothing happens, the sound setting dont work aswell i can switch to everything but nothing happens please help me.

Hello,My Razer Enki Chair’s Backrest tilt is broken. It lays almost flatUpon further inspection, it looks like the bracket of the backrest attached to the level has broken off/ loosePictures are attached. Please helpThank you 

Hi, just top up and found out i needed my old phone number in order to spend it. The old phone number has been terminated for a quite some time. Any way for me to change to my latest number so i could proceed?

I have recently got a Razer iskur v2 newgen from my friend which is out of warranty and need a replacement part for the base. i have check online for multiple article and support and then found the base plate to be broken. i ready to pay for the replacement but iam not able to find it. please help me on this issue. 

I have recently got a Razer iskur v2 newgen from my friend which is out of warranty and need a replacement part for the base. i have check online for multiple article and support and then found the base plate to be broken. i ready to pay for the replacement but iam not able to find it. please help me on this issue. 

hello. I ordered a customized Razer Orochi V2 over a week ago. It was supposed to be here on Saturday (5/30) but as of today, 6/5, I have not had any updates as to where it is. I filed a missing mail claim but am unsure of who to speak to here regarding my item. 

Today the audio on my headset was not working with the 2.4Gh dongle so i switched the source form the Blackshark - chat to Blackshark - Game and got audio but only from Internet Browser but audio from games and spotify would not come through even though the the computer was showing audio playing.  I tested wired and the audio works like normal on the computer. Bluetooth without the dongle on the pc/phone works correctly.

The pad under the 20 key just fell off my Razer Tartarus Pro and I can’t find replacements . Does anyone know if replacement pads are available and where I might buy them?

Order RZUSAP [removed by moderator] . The order includes an additional appearance for the character in the game. The item has already been shipped to me. When and how will the appearance code be received?

Brand new Razer Nommo V2 Pro speakers, left speaker RGB works but has no RGB, makes everything look uneven. Is it broken? Or is it something I can fix? Pins in back of connector from left to right speaker are fine. Right speaker is also fine.

Hey, i have been using my Razer Wolverine V2 for a long time, one month ago it had this same issue the solution was Unninstalling Controller. Its currently happening the same but, the fix i sayed doesnt work anymore.Whenever i click the Xbox button windows does the plugging a device sound (even tho i didnt unplug/plug) and windows says “USB Device not recognized” and it blinks twice. Razer Controller doesnt pick it up does neither an online controller tester. (PS: Sorry for bad english, i am not a native english speaker and it doesnt have a warranty) 

Hello, I’m having issues with TPM 2.0 attestation error messages when attempting to play Call of Duty Warzone and ranked play since Friday. Last successfully played on Thursday. I can’t see what  could have changed, unless there is a stricter version of TPM implemented in the game. I have been unsuccessful with all my attempts:-Update customer firmware and installed latest bios: https://mysupport.razer.com/app/answers/detail/a_id/14657-Windows up to date-Reset TPM activation keys with tpm.msc command (had to re log/setup all my MS services again)-Reinstalled the game Still the TPM error message issue persists. TPM 2.0 is active. Is there a new BIOS update required here, or  TPM specific update? I see TPM updates for other models, but nothing for the Blade 15” 2023 model listed in the title.Thanks

These headphones are terrible—the microphone quality has dropped significantly in just a couple of months. At first, the microphone quality was very good and it worked fine during the test in the Synapse software, but recently it has stopped working. The computer detects the microphone, but the software doesn't. The mic sounds like it belongs on a $1 pair of headphones. The price of these headphones makes no sense given such poor performance. If you use the headphones on another Bluetooth device and then switch back to Hyperspeed mode, you’ve already ruined the headphones. This is the last time I’m buying Razer headphones.

Well, I received a Razer basilisk V3 pro 35K mouse as a birthday present. When I connect the mouse to "Razer Synapse" to configure it, the LED mode changes, and the top left light flashes red for milliseconds, or turns off. I've tried many things, but it just doesn't work. Is this a manufacturing defect? Or am I missing something? I tried resetting the firmware, but the app doesn't even detect the mouse when I connect it. 

Hi everyone,I've recently started having an issue with the R key and 4 key on my keyboard. Other than that, the keyboard has been excellent.So far, I've tried the following troubleshooting steps:Performed the Esc + Caps Lock + Spacebar reset. Tested the keyboard on another device. Tried different USB ports. Cleaned underneath the affected keys. Updated the firmware and drivers. Removed the wrist rest and tested without it. Closed all Razer software and tested the keyboard.One thing I've noticed is that when I press the R or 4 keys, they do not register at all. In Razer Synapse, pressing other keys triggers the ripple lighting effect, but pressing R or 4 does not trigger any lighting effect either on the keyboard or within the software. The keys appear comple