Razer Support | Razer Insider

Razer Support

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  • 33,392 Threads
  • 48,500 Replies

33392 Threads

firstAbsoluteZeropark650
firstAbsoluteZeropark650Insider Mini
asked in Razer Support

razer tomahawk atx rgb replacement cables

So I got a new mobo for my pc an has more ports for rgb an am wanting to plug in the rgb that's on the case it's self but I lost the original three prong cable an the three to five prong cable that plugs into the little controller on the case. Can someone please help me out an tell me where I could find replacement cables for it? Also was those cables would even be called I've tried wording it every way I could possibly think of searching online an cannot seem to find them.

0
firstAbsoluteZeropark650
1 day ago
V
ValtemarInsider Mini
posted in Razer Support

resgate de gift card

Fiz uma compra de um gift card e quando vou resgatar, diz que o pin é inválido. Quero cancelar 

0
V
1 day ago
IB_U_Z_Z_A_R_Dl
IB_U_Z_Z_A_R_DlInsider Mini
asked in Razer Support

Is Razer Tomahawk ATX reversible/ambidextrous ?

Before making a purchase, I'd like to confirm whether the Razer Tomahawk ATX case has the option to be ambidextrous or reversible. In other words, can I configure it so that the motherboard is on the left side instead of the default right side?

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IB_U_Z_Z_A_R_Dl
1 day ago
2
22_KARATELInsider Mini
posted in Razer Support

как отвязать продукцию от Razer ID?

Купил наушники Kraken x lite AC2307D11604086  на следующий день решил поменять их в магазине на  RAZER BLACKSHARK. Теперь не могу разобраться как первые наушники отвязать от аккаунта

0
2
1 day ago
J
JzakeInsider Mini
posted in Razer Support

I need help purchasing a new gaming headset

Hey, can you please recommend me a gaming headset that has a 2.4 ghz dongle and a 3.5 mm cable that has a removable or retractable mic, priced at $50- $100?Regards,Jake Carvalho

1
J
1 day ago
M
M0nst4manInsider Mini
asked in Razer Support

hammerhead earpods not charging

I have a green light on my case but the earpods are completely dead and I don't get the pairing sound, and can't manually switch them on. I cant use the Razer audio app as it won't work on my Samsung S8 plus. Any suggestions?

0
M
1 day ago
QueenPinkquickammo640
QueenPinkquickammo640
asked in Razer Support

Kishi V2 joystick Drifting

My razer Kishi v2 right Joystick start drifting after one month of use.  The drift acted very strange at beginning and now starts to strong turn to Z axis left as the photo attached I checked it using Gamepad Test, Gamepad updated and check with different phones............ Same result Device: Razer Kishi V2 for androidSN: PM2307C09004627 

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QueenPinkquickammo640
1 day ago
D
damneedInsider Mini
asked in Razer Support

razer gold issue

Hi, i have problem with razer gold but no one reply my mail. So basically i have razer points and i want to order Valorant point. But when i click to buy i  see the “selling unsuccessful try contact to customer support team”. I sent 2 mails but there is no answer. So what should i do?

0
T
1 day ago
Dyzeek700
Dyzeek700Insider Mini
asked in Razer Support

Issues with Razer Hammerhead tws Not pairing

I recently purchased my Razer Hammerhead headphones and I'm having issues trying to turn them on, as after charging them, the headphones won't pair with the device since they don't power on.

0
Dyzeek700
1 day ago
directMindarobest107
directMindarobest107Insider Mini
asked in Razer Support

Plastic thermal pads on mother board. Is this Normal? and other problem

Hi everyone, I have already posted on the Razer Reddit for Support but no one has been able to help me.Ive just found a kind of plastic that looks like a thermal pad on the motherboard up to the GPU and CPU, is this normal? if so what is it for?Another thing Ive noticed is that after a gaming session and laptop about 80 - 90 degrees celsius, looks like the area on the keyboard where the plastic is located is a bit swollen and some keys are hard to tap it.Can anyone please tell me if the issues can be about this plastic?I am actually worried that these high temp could be because this thermal pad was located in a wrong way, or are the temperatures normal? And another problem that I have noticed is that when the fans are kicking in the sound is not really annoying at all, however with that there is always a kind of high pitched sound that is really annoying, it can be coil whine?It may be due to the plastic? or due to some lack of thermal pads in the fans?I love the laptop but this sound

0
directMindarobest107
1 day ago
K
KaitarFettInsider Mini
asked in Razer Support

Razor Hunstman v2 (key is red)

Just got my keyboard not long ago and just cleaned it by utilizing compressed air on it. Now for some odd reason one of my keys (numpad #3 key) is stuck as red and I have no idea how to fix it. I thought trying razor synapse to change the colors but that didn’t do any good. Each time I change colors its just stuck as red. Is there a fix for this or some sort of function I clicked that I’m not aware of, or is this keyboard buggered now and the key stuck as red? Thanks in advance. 

0
K
1 day ago
K
klave7Insider Mini
asked in Razer Support

Razer Kishi (USB-C) & iPhone 15

Are there any updates or plans on support for the new USB-C iPhones for the Razer Kishi (any version)?  Backbone has announced support via firmware update.  I’m hopeful we’ll get something similar for the Razer Kishi.

16
A
2 days ago
OshenWolve
OshenWolveInsider Mini
asked in Razer Support

Razer Barracuda shuts down when trying to implement the new firmware

Good Day,  Ive run into a problem. I tried to update the Firmware of my Barracuda X Headset via the official update module, but everytime i start the update my headset turns itself off and i get a failure message with a retry option. I tried it for about half an hour, but the outcome is always the same, even with connected USB Cable. In addition since yesterday the headset does not seem to charge at all.

12
naxorgaming
2 days ago
S
skejappyInsider Mini
asked in Razer Support

Razer support not responding

My new Leviathan V2 Pro is defective. No worries because it’s a new one so warranty is there, right? I contacted support 21 Feb about the issue and after several mails got a respond:23 Feb: We will now be forwarding your case to the appropriate team that handles the replacement process. After they verify the information you provided, they will reach out to you for instructions on the process. You can expect an email update from them within 24–48 business hours.After that, nothing! I sent several requests and no reply. 3 Mar I reached support via chat getting “sympathy” and “sorrys” from them. Also some hope to the issue with the respond:3 Mar: Please advised that I was able to update your main case with your concern and was also able to tap one of our higher-ups to tap the specific Supervisor of the assigned support on your case ---- ---- to have it prioritized and make sure to send you an email update within or less than 24 hours.After that, NOTHING! I don’t know overall quality of Ra

4
homeDarkCoralfirst676
2 days ago
C
chocoblastInsider Mini
asked in Razer Support

Razer Barracuda - Not blinking when charging & Can't update firmware

I’ve bought Razer Barracuda this January and recently about two days ago, the light indicator is not blinking/turned on while charging. The light indicator works fine when  i turning on/off the headphone, pairing bluetooth, switch mode etc. And i thought it’s firmware issue, so i checked for updates. But then, when i tried to update it to 1.5.0-1.02.00 versin, the updater gave me this error (attached) and my razer suddenly disconnected. Tried to reconnect and update again but still the same. Anyone have experienced this? Thanks in advance! 

52
naxorgaming
2 days ago
polyDollarBillcity461
polyDollarBillcity461Insider Mini
asked in Razer Support

razer blackshark v2x

MERHABA, razer blackshark v2 X KULAKLIĞA SAHİBİM PLAYSTATİON 5 KONSOLUMDA ONLİNE OLARAK FC24 OYUNUNU OYNUYORUM ARKADASIMDAN BANA SES GELİYOR ( OYUN SESİ DE GELİYOR) LAKİN BENİM SESİM GİTMİYOR NE YAPMALIYIM? LÜTFEN YARDIMCI OLUN

0
polyDollarBillcity461
2 days ago
Ashinari
AshinariInsider Mini
asked in Razer Support

Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

85
Byzantiumcovefast730
2 days ago
D
DoinkusMonoinkus29Insider Mini
posted in Razer Support

gift card git 2 digits scratched off abd couldnt get the full pin

I recently purchased a razer gold gift card of 40 dollars and realized at the end that the the 2 fist digits of the card where not there and I couldn’t redeem my gift card how can I get those missing divers or who should I talk to 

2
leetJADEWindsorTan614
2 days ago
labFreshAircool141
labFreshAircool141Insider Mini
posted in Razer Support

razer balde 15 advance refresh rate

I have just replaced my lcd screen but instead of 240 hz I just found out that the one they ordered is 300 hz but it is already installed as my lcd screen. In my razer synapse the laptop screen refreshrate ranges from 60hz to 240 hz but in my refresh rate settings it is only 300hz, is this ok? or do I need to click 240hz in the synapse?if I do that is it safe or will it destroy my display or lcd?

1
labFreshAircool141
2 days ago
retroPruneawesome572
retroPruneawesome572Insider Mini
asked in Razer Support

No sound to use 7.1 in windows 11

I used all ways to fix nothing helped and i ask you for help maybe does anyone know a way to solve my problemI will be very grateful ;)

1
retroPruneawesome572
2 days ago
PoshPenguino
PoshPenguinoInsider Mini
asked in Razer Support

Kraken V3 Pro Sound/Lighting Issues

Hi allI am finding with my Kraken V3 Pro's that when I have the lighting enabled that the sound will cut out. The headset remains connected wirelessly there is just no sound. Turning off the lighting ensures the sound doesn't cut out.I have uninstalled and reinstalled synapse, and have all the latest drivers/windows updates.Wondering if anyone else has experienced this and if there is a solution as I do like my shiny lights.Thanks!

2
PoshPenguino
2 days ago
M
mihael03Insider Mini
asked in Razer Support

Crossfire West does not working.

Hello, my Crossfire game does not work when i launch it with Razer Cortex. It shows me Error: Failed to connect url of version.iniPlease Help. 

1
M
2 days ago
R
rlopes09Insider Mini
asked in Razer Support

Razer Nommo chroma not being re

My razer Nommo Chroma is not being recognized on Synapse 3. I’ve tried reinstalling, modifying, restarting the pc and everything else the community has done to razer devices.

2
R
2 days ago
Y
Yohanna.MultiInsider Mini
posted in Razer Support

Razer Brazilian Support

Guys, the company Multilaser is responsible for helping with the Razer Warranty. You can contact them on the phone number: Customer service for Razer is at 11 3198-5890Voice and WhatsApp service - Monday to Friday from 8am to 6pm and Saturday from 8am to 2pm

0
Y
2 days ago
sleekinsiderIceberg695
sleekinsiderIceberg695Insider Mini
asked in Razer Support

Razer Basilisk v3 X HYPERSPEED sensor not working

So, I’ve had this mouse for two months now, always worked amazingly, but the last week my sensor stopped working, I was playing and the sensor started acting weird and the just stopped completely. Every other buttorn works: right click, left click, side buttons, scroll button and the DPI all work perfectly but the the cursor doesn’t move AT ALL. Please help me solve this problem

3
FiszPL
Vanguard
2 days ago
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