Razer Support

hey, my usb c connector is broken, im tired of looking and i cant find a solution, i cant buy a new headphones right now, can i get a solution to solve this? thanks!!

Hi, I have a Razer Kraken headset where the USB C connector is broken, can I get a new USB C connector/buy a new connector??Have a  nice dayJonas Haarbye Kietstein

Hey, I have a razer blade 15 advanced 2019, I reset my PC due to some issues and now the sound won’t work, I need the sound drivers.

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks

I LOST MY PHONE NUMBER AN THEBACKUP CODE BUT I DO STILL HAVE MY EMAIL PLEASE HELP ME

I lost the wireless dongle for my Viper V3 Pro.Is there any way to get a replacement or pair a new dongle?

This is a well known issue here. After a windows update (February 2026) BIOS not able to move forward when the Secure Boot are enabled. No option is bios to reset the security keys or revalidate.I was searching here between the topics, found no solution. Please help.Thank you and take care! 

Whenever i try to use my blackshark v2 hyperspeed it gers disconnected after 3 minutes from the dongle, even after using the pair utility from Razer. It does work vía bluetooth and director but it diseño work for more than 3 minutes with the dongle, i verified an there are no issues with the usb ports, usb power management diasbled and already dos a clean install for Razer synapse 4. Idk what else can i do? 

Hi everyone, I bought a pair of Razer Barracuda Pro headphones a few years ago. Long story short, I can't find what I believe is called the 'USB Type-C dongle’ so when I turn them on i hear “tearing”, and, even by attaching the cable, i don’t hear any soundHow can I solve it? Thank youAlessio

Recently my Enki X’s Chair base has broken beyond simple repair. The top is still completely fine so I just wished to get a new base. How would I go about purchasing just that part? I know the chair is out of warranty at this point but I do have pictures of the broken part and the serial number.

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

I lose my old sim card bc it was expired I want to change it

With the Viper V4 Pro being one of the Hyperspeed Gen 2 devices and using the new “dome” dongle, can the multi-device functionality still be utilised to free up a USB port?  For example, since most would want to utilise the 8k polling of the new dome dongle, can a keyboard such as the Blackwidow V4 Low Profile (or any other keyboard) connect to the Viper V4 Pro dongle so that you achieve the best polling speed?   I realise it is usually suggested to connect the mouse to the keyboard dongle.  In the combination with the Viper V4 Pro dongle however, I don’t see why this would be necessary, since the new mouse dongle is clearly faster, with a larger antenna and higher signal strength.  So my query is that with the Hyperspeed Gen 2 mice, should the advice be to connect the keyboard to the clearly superior mouse dongle?  And if that still isn’t the advice, would it work anyway?

Hi.Recently mi Kraken Ultimate headsets are “poping” and disconnecting and connecting every 10 minutes more or less, the microphone gets muted alone as well… Im so done whith this and i cant find a solution anywere. Please  any help given will be apreciate. Thank You so much 

The remapping function for my Japanese layout keyboard suddenly stopped working. I'm using a Razer BlackWidow Lite JP. Synapse recognizes the JIS keys, but no matter what function I assign to them, it doesn't work.When this happened, the profile containing the remaps for JIS-specific keys was completely reset.Until now, the JIS keys had always worked with remapping.I deleted all Razer files and reinstalled, but it didn't change anything.I updated to Synapse 4 a month ago.If anyone has any information, please help.

I recently bought the Barracuda headset , when I open synapse the device is still showing as OFF even though the device is already ON. I am able to use them with music , videos , games, etc. Are they compatible with Synapse 4.0 or they don’t need to be modified there?This is my first time using razer headphones , please ignore my ignorance 

My Nommo Pro speakers worked just fine last night, but it seems today there isn’t any sound coming out of them. I don’t blast my speakers so they shouldn’t be blown. I’ve tried playing YouTube videos as well as some of my games, and there’s no sound. Any assistance is appreciated. Thank you.

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets 

I recently bought The Wolverine V3 Pro, downloaded the app (Razer Controller Set for Xbox) it’s not working. I have the menu from app but it doesn’t highlight when cycling through with my controller. Also the “profile names” looks like the word “Profile” the “P” is missing from the word Profile, I see “rofile”. Since it doesn’t highlight what I’m choosing, I’m guessing what is highlighted. I managed to rename one of the profile with the help of my gamer buddy he has the same set up and walked me through using his app (since his works). Also when choosing the color you want for your profile there’s none all blacked out squares on showing the white border.Please help!!!

today my right earbud stopped working completly, I tried plugging it in to my phone but i got the same result.the left ear bud works perfectly but the right one doesn’t.What can I do ?

My BlackWidow V3 started typing infinite loops of characters (example: ž/ž++ž8+/đ/) immediately after updating to Synapse 4. The issue persists on different computers without any Razer software installed. I tried the official Firmware Updater, but it says the firmware is already up to date and won't let me re-flash. I also tried the ESC+Caps+Space hard reset, but the keyboard continues to type on its own. This is a firmware corruption caused by Synapse 4.

Hi All,My Iskur V2 RZ38-0277 has started sinking when i sit on it, from what i can tell the gas lift needs replacing… I’m not in warranty but can’t seem to find a way to buy the part?Any help would be appreciated… thanks.

Basically what the title says, I have my USB Dongle from a Razer Pro Type Keyboard (not ultra). I really prefer the 2.4 connection, and would like to know if there’s a way to get a new one or if there’s other options for me to keep able to use it in this way. For some reason in one of my PCs bluetooth connection doesn’t work so, without this, it’s basically useless for me to keep having this keyboard which I really like.

i had an order that was delivered a while ago couple of weeks and the order status hasnt updated just wondering if this is standard and i have to wait longer or if something went wrong.

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!