Razer Support

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case)

Hi, so i will make it short, 3 weeks ago i sent my razer blade 18 to the sav, they wanted to "repair" (think : change) things that doesn't needed to be changed and making me pay a whooping 800€ repair, but i need only the cable that is between the screen (a brand new screen btw, so working and not broken) and the pc (the pins of the cable were endommaged, keep in mind the pc is onlly 1 year old too. Now they were answering maybe once per day, and now it's been 3 days since i have an update on my case, and i got no news for my case so it's really great, thinking that i pay 3k for a pc to have such a useless help. Publied a review too, got their bot answering that they were so so sorry and to send them an email, wich i did just to test, and to no surprise, 5 days later still no answer. So maybe someone here can help me solved this mess. Thanks.

I’m currently using my 3rd razer mouse and for the third time I’m having the scroll wheel occasionally go in random directions(up when you go down and vice versa as well as just skipping further than it should in the same direction or just getting stuck scrolling infinitely in some games) and somehow there just doesn’t seem to be any definitive fix for this when I search the problem. I opened the mouse(it’s out of warranty by now) and the system is pretty clever in this one(Razer Viper | model: RZ01-0255, product: RZ01-02550100 even though those give no result on the site, only RZ01-02550 ...), there’s pretty much no way it can get gunked up so why does this keep happening? Is there nothing that can be done other than replacing the mouse or the part if it can be acquired somehow? At this point, I’m not gonna buy another razor mouse if there’s no way to fix this and it happens every time.

apparenly my deathadder elite connects but not orochi v2, has been trying to solve it for a few hours now

So recently I noticed no matter what options I have set in the synapse app (3 or 4) it will not change the EQ or THX setting. It appears as it is set but it doesn't actually do anything and I think this is due to the latest windows update. I have tried so many things and none worked. Until, I discovered that there is no section for audio enhancements in windows settings. This should always be set to default device effects for THX to work, but because it is not an option it is disabled. I tried installing custom drivers and reinstalling but nothing made it reappear.

I bought a Razer Kiyo X webcam in 2023. It always worked perfectly, but for the past week it has been making a clicking sound and turning off or disconnecting. Nothing has worked, not even reinstalling Windows, reinstalling or updating the driver, or reinstalling the Synapse software. I reinstalled Windows 11 because I thought it was some kind of update problem or something similar, but nothing changed. What's more, I tried it on laptops with Windows 10 and the problem is the same: the camera activates for a few seconds and then makes a clicking sound and disconnects. I tried changing the settings from 50 to 60 Hz, but nothing changed. I see many people with the same problem and I haven't been able to find a possible solution. Furthermore, Razer has not commented on the matter. I would hate to think that this is PLANNED OBSOLESCENCE, it would be very unfortunate.

Hi all I'm going to buy this keyboard but it's on QWERTY bu I use AZERTY, do you know if I can find keycaps ? 

Boas O meu dongle do mouse se partiu, voces sabem onde posso arranjar um novo?

i’ve always used it wiht the wireless usb, just once with the bluetooth to see if the problem was the same, and it is, it does happen more with the surround sound 7.1 but today it started without it too

 So i have the Kraken v3 Pro but my wireless dongle broke unfortunately. My friend has the same headphones but he broke his actual headphones but still has the dongle. My question is: Will I be able to use his dongle with my headphones? If yes, is there a special way to pair the “new” dongle with my headphones? 

Left for two weeks and when I came back it seems my Naga Pro can no longer keep a charge.Fully charged to 100% and if it stays idle (low power mode or sleep) it dies in less than a day. Can’t tell if this is a software issue when updated to synapse 4. Any help would be appreciated.

Buenas tardes, tengo unos auriculares Razer  Blackshark v2 x green edition.Hablé con el vendedor y me dice que me reembolsa el dinero pero claro no tienen mas auriculares y este me salió a bien de precio.Lo que necesitaría, si se pudiera, es borrar los registros que tenga mis auriculares para que pueda yo tener todas las opciones de mis auriculares, entre ellas el 7.1.  O sino un código de activación ya que al parecer hay varios registros.Si hace falta se puede mandar fotos del número de serie, fecha de compra, ticket lo que haga falta para que se pueda ver que son míos y legítimos.Un saludo y gracias.

Hello. So here i am. Ive Purchased a Kraken Kitty V2 from Digitec.ch so a Third party Company. I don’t innerstand, it says it CAN activate 7.1 Surround it even got a Card with an QR but when i used the Self Service it sayd that it is not eligable for this Headset. Is it possible to solve this with another Code or something similair? I did’nt activated it once. In Love. Daniel Mustafic.

I've just bought a Blackshark V3 Pro for use on my PC. It hasn't arrived yet, but I've just noticed it's the Xbox version. I know it's compatible with PC, but do I get the exact same functionality from it? Like THX Spatial? 

I purchased and received my mouse dock pro and basilisk v3 pro about two years ago. Everything was working fine until a few days ago. Whenever I select any value above 1000 Hz, my mouse slows down significantly, especially during gaming. I can adjust the sensitivity, but the situation remains largely the same. It's extremely slow. When I go back to 1000 Hz, it works normally. I tried uninstalling and reinstalling Synapse 4 several times, but nothing changed. I even reformatted the computer, but nothing changed.  

I received two £10 discounts via email, one for signing up for the newsletter and one for joining the rewards program yet neither of the codes work. I try to apply it to my Cobra Hyperspeed and charging dock purchase but it says “Sorry, this promo could not be applied.” This code is supposed to expire on the 4th of December as well. Kind of seems like some scam to get you to share your information.

My Deathadder V4 pro is detected by synapse and works fine with it. However, chroma is unable to detect the mouse. I’ve tried the troubleshooting steps here and nothing has worked. I’ve tried uninstalling and reinstalling synapse, using the razer utility to remove all drivers, turning dynamic lighting off and none of that has worked. I do use corsair icue and gigabyte fusion to control the rgb on my ram and video card respectively, but I also tried disabling those as well and it still hasn’t worked.

I got my mouse around early 2023 and a charge would usually last me around 1-2 days, now I am lucky if I can get 10 hours out of it, is there any replacement batteries I can get for it or is it just something that I am going to need to accept.

Just bought a Blackshark V3 headset and wanted to test out the THX Game Profiles for Battlefield 6. They posted on Razer official facebook page that it was added in October 2nd. I can’t activate it. I checked several posts on reddit and V3 owners have the same issue while the older headphones are working fine with the THX profile. This is false advertising and I want to ask ,what are you waiting for RAZER TO ADD IT FOR YOUR NEW HEADSETS!!! THEY WON’T FIX UNTIL ENOUGH PEOPLE COMPLAIN ON SOCIAL MEDIA. What incompetence!! 

Hello,Back in 2015, I received an email from Razer with a gift code for Razer Surround Pro. I still have the original email and successfully activated the software at that time.Currently, I would like to download the Surround Pro application, but I cannot find it. When I check my account, it shows that the product is not registered. I also tried using the same key with Razer 7.1 Surround, but the system does not accept it.Could you please confirm if:The old Razer Surround Pro software can still be downloaded and used, or The original key can be applied to Razer 7.1 Surround?I can provide the original email and key if needed.Thank you for your assistance.

Hi there! My scroll wheel switch is broken, not the left or right scroll wheel switch, but the one when you press down on your scroll wheel. I tried to get information from Razer which switches are installed on the PCB of my Basilisk V3 but they couldn’t tell me (what a shame, they as Razer don’t know which switches are installed, seriously?), so I wanted to figure out, if someone could tell me, which switches are installed so I can buy replacement parts, since my mouse is out of warranty and I want to keep using it. 

Hi everyone I am trying to consolidate my setup by using a single dongle for both my Razer BlackWidow V3 Mini HyperSpeed (Phantom Edition) and my Razer Pro Click Mini. However, I am facing a "Device not found" error in the pairing utility regardless of which dongle I use as the host.Here are the specific details of my devices and the current situation:Device Information: Mouse: Razer Pro Click Mini (Firmware: v1.1.0.0) Keyboard: BlackWidow V3 Mini HyperSpeed - Phantom Edition (Firmware: v2.3.1.0) Software: Razer Synapse 3 (Latest version) The Issue: I have tried the pairing process in both directions using the Hyperspeed Multi-Device Pairing Utility, but neither works: Scenario A (Mouse Dongle as Host): When using the Pro Click Min

Hi everyone,I have a Razer USB-C 130W GaN Charger (model RC21-0170) and recently lost the EU plug adapter that connects to the charger for use in continental Europe. I still have the main charger body and other regional plugs, but I need the EU one for use in Germany.​Is it possible to purchase an official replacement EU plug adapter directly from Razer or through an authorized reseller? If yes, could someone share the correct part number or a link, and any info on pricing and shipping to Germany?Thanks in advance for your help!

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

I ordered a Blackshark V3 Pro Xbox and I did not receive a email for the code of the skin after purchasing. Do I have to wait until the headset arrives or did I just not receive a code?