Razer Support

Sehr geehrtes Razer-Support-Team,ich habe ein anhaltendes Problem beim Versuch, das BIOS meines Razer Blade 15 Base Model (Mid 2021) zu aktualisieren.Geräteinformationen: Modell: RZ09-0410 SKU: RZ09-0410BGA2 Aktuelle BIOS-Version: 1.02 BIOS-Datum: 13.07.2021 Prozessor: Intel Core i7-11800H Betriebssystem: Windows 11 Home 64-Bit Problembeschreibung:Ich möchte das BIOS-Update auf Version 1.03v4 installieren. Allerdings schließt sich das Razer-BIOS-Updateprogramm unmittelbar nach dem Start. Das Update wird nicht ausgeführt.Das Problem tritt sowohl bei der heruntergeladenen BIOS-Update-Datei als auch beim bereits installierten Razer Updater (Version 1.1.1.2) auf.Die Windows-Zuverlässigkeitsüberwachung meldet folgende Fehler: Problemereignis: CLR20r3 Ausnahme: System.IndexOutOfRangeException Die Windows-Ereignisanzeige meldet: Ereignis-ID: 1000 Fehlerhafte Anwendung: Razer Updater.exe Fehlerhaftes Modul: KERNELBASE.dll Ausnahmecode: 0xe0434352 Bereits durchgeführte Maßnahm

Hello everyone,I would like to share a serious stability issue related to Razer Synapse, which caused severe system freezes and kernel deadlocks on two completely different PCs.I’m posting this both as a bug report and as a warning for other users, because the symptoms strongly resemble hardware failure and are extremely hard to diagnose.Systems affected OS: Windows 11 Pro 25H2 (Build 26200) Two independent systems Completely different hardware (CPU, motherboard, RAM, GPU all different) The only common factor on both systems was Razer Synapse SymptomsOn both systems, the following issues occurred randomly (idle and under load): Full system freezes / kernel deadlocks Black screens on all monitors LiveKernelEvents (e.g. 141, a2000002) GPU sometimes not detected after reboot (Device Manager error Code 31) Forced reboots instead of clean BSODs Crash dumps often could not be written (deadlock during crash path) The behavior looked exactly like failing hardware.Hardware exclu

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do. Monoru (ものる) a Youtuber did a t

The analog thumbstick of the Razer Tartarus Pro V2 (released in September 2026) is physically rotated 90° counter-clockwise. The X-axis is up-down and the Y-axis is forward back. This is counter intuitive because you have to move your thumb left-right to go forwards and backwards. The previous version of the Tartarus Pro had the orientation correct. Most people on reddit and YT-streamers mention this as well. There is also no way to change/correct the rotation of the axis in Synapse. There definitely has to be a solution for this issue, e.g. firmware update.

Hello,I need to order a spare part for my out of warranty Iskur gaming chair.I’ve tried to submit a ticket via Support->Lifestyle catalog menu entry but there’s no action there to file a ticket.I’m talking about this page: https://mysupport.razer.com/app/warranty-support Chair model: Razer Iskur RZ38-02770200-R3GI need the gas cylinder, my chiar sinks when sitting on it.Thanks

I need help accessing my 2fa authenticator i do not have access to the old authenticator and i do not have the back up keys. I specifically just loaded razer gold to purchase wow forever subscription and on check out its asking me for 2fa that i do now have access and its not allowing me any other way to change my the authenticator. Locked out! NEED HELP ASAP!!!

Hi.  Just checking to see if it’s possible to get a replacement dongle for the Deathadder V4 Pro. Last time I asked support they told me to go kick rocks. Really insane behavior for a $200 product!! Thanks’! Z

Title: BlackShark V2 X – Lost 7.1 Surround Sound Activation CodeHello Razer Support Team,I own a Razer BlackShark V2 X (RZ04-0324), purchased from a small shop in Algeria.Unfortunately, I lost the original box and the 7.1 Surround Sound activation card.When I tried to register my headset using its serial number, I received this message:"This product is already registered."However, the headset does not appear in my Razer ID registered products.I would like your help with the following: Verify the existing registration of my headset. Help me recover or obtain a replacement 7.1 Surround Sound activation code. Explain why my headset is already registered but does not appear in my account. I have attached photos of the headset packaging, QR-code cards, and the registration error.I can provide additional information or proof of purchase if required.Thank you for your assistance.Best regards.

when i search for my activation code it tell me that it is already my account is in progress, so give m the activation code

Hello, this ticket is in response to dear Razer support. My serial number: (removed for security purposes)and  Product Code: RZ04-03240100-R3M1     

Is it possible to buy an arm rest replacement for my Razer Tarok Ultimate Chair?

I am writing to request assistance with my Razer BlackShark headset. I need to get support for my device, but unfortunately, the serial number printed on the headset has completely worn off over time and is no longer readable.I still have my proof of purchase (invoice/receipt) and can provide clear photos of the headset itself. I unfortunately no longer have the original box.Could you please let me know how we can proceed with my support request without the serial number?Thank you in advance for your help.

“Hello, I bought my Razer BlackShark V2 Pro on May 29th, 2024. Now I’ve noticed a small crack on the headband. Do I really have to buy a new headset already because of such a small issue?”

I’ve recently bought a Magnus pro xl with Lamborghini microsuede mag pad mat. After a day of gaming my mouse was flat. I’ve checked and everything is connected properly (it is)  & it turns out the metal desktop interferes. razer recommend placing the hyperflux on top of the mag pad mat, which I have done but still having issues. I have even tried another fabric mat under the hyper flux but still having the same issue. The only solution I have found it to hold up the mouse mat. Any ideas how I can get round this issue. 

When gaming in Hyperspeed (2.4 dongle mode) on Switch 2, the volume automatically steps up every few seconds, then when it reaches max volume, the volume pip will pop up randomly anywhere between every few seconds or every other minute or so. This only happens with Razer Hammerhead V3 Hyperspeed, as my Blackshark V3 X Hyperspeed headset doesn't do this when connected to the Switch 2 via 2.4 dongle. This is my second set of Razer Hammerhead V3 Hyperspeed earbuds that have done this, so the issue is most likely at the hardware or firmware level.Hypotheses:• Firmware issue with the dongle causing some communication hiccups between the dongle and the console.• “Ghost taps” on the earbuds, where hair or something touches the controls on the earbuds. This is hard to recreate every time, but sometimes tapping  an earbud causes the Switch 2’s audio pip to show up.• Dongle requires a higher power draw than the switch 2 can offer. This hypothesis is my lowest-confident one. The dongle for my Bla

Hi everyoneHere’s the English translation:“After performing a factory reset in Synapse, my RZ01-0413 mouse has the following problems:On a 2.4GHz connection, the mouse only works for a few minutes before becoming unresponsive. While it is connected, the function buttons need to be pressed several times before they register, and when I move the mouse, the cursor doesn’t move. Once the connection is lost, I can’t use any functions at all. On a Bluetooth connection, the computer shows the mouse as connected, but I still have the same problem: the function buttons need to be pressed several times before they register, and the cursor doesn’t move when I move the mouse. Note: I have already updated the firmware to the latest version.So, is it possible to restore the original, problem-free version?”Thanks

Downloading firmware 1.14.00 was a terrible decision and destroyed my mouses performance

My Tartus v2 wont let me use my custom key maps after the latest update. It says I need Synapse 4 running, which it is. I tried the repair options, I also tried a clean re-install. But nothing. I use this for both work and gamming, so this really has me in a bind as it was apart of my workflow. Any help would be appreciated. Im on windows 10 but with the most updated security features.

Hello Razer Support,I own a Razer Viper Ultimate and I lost the original USB HyperSpeed dongle, so I can only use the mouse in wired mode. I live in Portugal (EU) and I would like to use it wirelessly again. Could you please help me with the following?1. Is the official replacement dongle for the Viper Ultimate (RC30-03050300-R3M1) available for purchase and shipping to Portugal? If it is out of stock, do you know when it will be available again?2. Will this replacement dongle pair with my mouse? I read that the Viper Ultimate is pre-paired with its original dongle, but the product page says to download the pairing software for the dongle. Can you confirm that the pairing utility works with a new replacement dongle?3. If the dongle is not available or will not work with my mouse, what other options do I have (another compatible dongle, a repair or replacement service, or a discount towards a new wireless mouse)?4. Are third-party "for Viper Ultimate" receivers sold on Amazon supported

Hi everyone,I’m from Germany and I own a Razer Raiju V3 Pro controller. I’m looking to purchase additional Concave Thumbstick Caps.Unfortunately, I haven’t been able to find these replacement parts available for purchase separately.Does anyone know if it’s possible to buy these thumbstick caps directly from Razer or somewhere else? Thanks in advance for your help!

Hi all!Out of nothing I have issues with my keyboard Deathstalker V2 pro TKL. It's only 2 years old. When I play league of legends or other high PPM games it stop registering inputs. Like im in a teamfight and R just stop working for a couple of seconds. Spamming it doesn't work and when I stop using inputs it works after a couple of seconds.  Anyone else has this issue? It's very frustrating.  Cheers in advance

Hi, My Razer DeathAdder V3 Pro, bought directly from Razer.com in January 2023, has developed a scroll wheel fault: while scrolling in one direction, the page randomly jumps the other way. I logged the raw input from the mouse while scrolling down only: Wireless (HyperPolling dongle): 6 of 37 wheel notches were reported as scroll up Wired (USB cable): 10 of 70 wheel notches were reported as scroll up None of these events were injected by software, and the fault happens the same way on the cable and on the dongle, so it looks like a failed scroll encoder rather than a driver, Synapse or wireless problem. I know the mouse is outside the 2-year warranty. Several owners of this model have reported the same fault on this forum, so I would like to ask whether Razer can offer a goodwill replacement or a discount on a new mouse. I can provide the serial number and proof of purchase by private message or through a support ticket. Thanks.

I had bought a Blackshark V2 X for my nephew to use with his Xbox Series S as this headset is a wired 3.5mm headset. For whatever reason, the mic does not work when connected to the controller. It works with every other device, but it will not work with any of his xbox controllers.I have determined that the issue appears to the ‘band’ on the connector does not make appropriate contact when connected to the controller resulting in the mic not working. There are 2 solutions i have found to this; 1. is to use an xbox stereo headset adapter if you happened to have one and your controller supports it, or 2. is to use the audio and mic splitter cable that comes with the headset, and then buy another splitter that combines the audio and mic back into 1 3.5mm connector and plug it into the controller.How and why is this happening with these headsets? I can see multiple people complaining of the same issue. This is also not the first time i have encountered a Razer product where the cable does

Hello everyone,I am trying to restore a Razer Blade Stealth 13 (Early 2020) with the following specifications: Model: Razer Blade Stealth 13 (Early 2020) Product Code: RZ09-03102N22-R3N1 Serial: BY2027A89003083 Motherboard Product ID: LY325 Background:I had to reinstall Windows from scratch after persistent Intel graphics driver crashes. My objective is to restore the original Razer factory software and driver configuration, particularly the Intel/NVIDIA graphics switching (Optimus) setup.Unfortunately, Razer no longer provides recovery images for this legacy model through the official recovery portal.Any help from owners of the Early 2020 Blade Stealth 13 series would be greatly appreciated.Thank you.

Hi, I wanted to ask if Razer x Kuromi will be available in Europe, because I am not a fan of buying from resellers or from Amazon and more. Thank you for any information provided