Razer Support

I got a new pulsar meiy glasspad and with low and medium Lift off distance the sensor stops tracking and stutters sometimes. I’ve tried updating firmware, fix is using High LOD but I’d rather not use high lod because its harder to do long swipes.

Hello,A question for Support:I have several Razer products that I won in a giveaway.Do these products not come with a warranty?When I enter the serial numbers on the https://www.razer.com/razercare/warranty website,I receive this message:We cannot locate your serial number in our database.The serial number may have been entered incorrectly. Please check and try again.If your product has already been replaced under warranty, please contact customer service for further assistance.

Dusted off my Nari Headset after a couple years(maybe more) of not using it. I actually needed it for the moment as my I moved and my speakers were not setup. Plugged the dongle in after letting the headset charge some.  Installed some software called Sinapese(it automatically came up). I really couldn’t understand the interface so I nevermind’ed that and started playing some music. I just want a very basic let’s plug-n-play experience. None of this cover 60% of your screen with a bunch of nonsense. 40-50 seconds later I heard a tone like it disconnected. I’ve tried multiple USB ports, which all work for other products, but my Nari just sits in “pairing” and getting no where.  I’ve uninstalled/reinstalled sinaspese - no goTried the Nari Dongle Recovery - just hangs there saying “Plug in the wireless USB transceiver (dongle) to your PC.”Cannot use the Nari Pairing Utility as it does not get recognized wireless NOR wired. “Plug in the wireless USB transceiver (dongle) to your PC.”I unins

Hello Team I have updated my Razer Blade 14 2025 laptop’s MCU and EC to latest July 2026 versions. When I run the BIOS updater, it opens fine and runs a progress bar very fast, then restarts the PC, and BIOS is still my current 1.01 version. No error messages. I’m on Win11 Pro and have disabled all Windows Hello options (Bitlocker was already off). Please help

ive tried the custom profile thing and no luck at all. you don't even hear the standard clicking sound when pressing up but you hear it in the other 3 directions 

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

Hello,I am experiencing an issue with my Razer Naga X (model RZ01-0359) on Windows 11. When I connect the mouse, Windows plays the USB connection sound, Synapse 4 detects the device for about 1–2 seconds, and then I hear the USB disconnection sound. After that, Synapse no longer recognizes the mouse.The mouse itself continues to function for movement and clicks, but Synapse loses the connection, so I cannot configure lighting, profiles, or other features.Details: Device: Razer Naga X (RZ01-0359) OS: Windows 11 (latest updates installed) Software: Razer Synapse 4 (latest version) Behavior: Device appears in Synapse for a couple of seconds, then vanishes. Windows plays connect/disconnect sounds. History: I purchased the mouse in 2022 and it worked perfectly until mid‑2024, when the issue first appeared. At that time, disabling the RGB lighting was a workaround that kept the mouse stable. However, in July 2026, after a Synapse 4 update, the same problem returned even with lighting

I have a Naga v2 Pro with the Mouse Dock Pro. Today when i came home the mouse was dead and flashing green on the dock. The mouse works fine when connected via USB cable but won’t hold a charge. Mouse and Dock were just purchased in May. 

Hello! I have a troubles with a scroll wheel. It usually starts when I play The Sims 4, so during the game, the camera rotating by pressing the wheel stops working. Then out of the game, scrolling by pressing the wheel (when you see double arrows) and also opening new tabs by clicking the scroll wheel. Also it shows that my device has 411 kernel problem. I checked the game’s settings, updated drivers, plug/unplug stuff and turned off and on mouse in the device manager. Nothing helps. Is there any way to solve this problem? The normal scrolling works.  Thank you in advance! 

I received my order, and the product does not work for me. I want to return it. But using the order number in my order confirmation email and on my delivery order form (they match, with an “A” at the end) does not find my order. I cannot find a way to actually speak with someone in customer support. I’ve tried about 30-40 different pages within the Razer website, and it keeps taking me in circles. I just want to talk with support directly, whether via chat, email, phone, whatever, so I can process my return. 

Hi, I am owner of mice Razer Viper V3 pro and I'm very glad of the purchase. Unfortunately when moving from Netherlands to Poland I left it at accomodation and it was probably tossed away, as my roommate couldn't find it. Please inform me whether warranty policy considers this as validation or can I get a replacement.

Hello,I need technical assistance with a Secure Boot problem on my Razer laptop.Device:- Model: Razer Blade 15 Advanced Model (Mid 2021)- Model number: RZ09-0409- Operating system: Windows 11- BIOS version/date: Razer 2.02, 12 November 2021- BIOS mode: UEFIWhen Secure Boot is enabled in the BIOS, the laptop immediately displays:“Secure Boot Violation. Invalid signature detected. Check Secure Boot policy in setup.”Windows starts normally when Secure Boot is disabled.I have checked that:- Windows Boot Manager is the first boot option- BIOS mode is UEFI- BIOS shows “System Mode – Deployed”- BIOS shows “Vendor Keys – Active”- Secure Boot keys appear to be present- BIOS 2.02 is the latest BIOS version listed for this modelI also ran Windows system repairs. DISM and SFC completed successfully. I rebuilt the UEFI boot files using:bcdboot C:\Windows /s X: /f UEFIThe command returned:“Boot files successfully created.”However, enabling Secure Boot still produces the same “Secure Boot Violation”

Many users have already raised this issue. When will the firmware update be released? It has already been a week, and during this time, all customers have been experiencing their keyboards freezing in the middle of use.

My Razer Blade 15 battery is swollen, how do I replace it?

Is this normal support to be expected from this company? If so I'm never buying a razer product again, award-winning support team my rear-end. This is obviously an ai generated response, they opened the email with "Hi _____,"  

Either fix the firmware quickly, or do something about it. What are the people who already upgraded from 1.01.09_r1 to 1.02.00 supposed to do?You should at least release a rollback firmware as version 1.02.01. If you just delete the 1.02.00 firmware and upload 1.01.09, those who already downloaded 1.02.00 can't even roll back. Please fix this ASAP. I'm really frustrated."

Razer Kraken Kitty V3 X I have registered this product but did not receive the activation code due to insufficient mailbox space; I have now cleared out my mailbox.

Dear Razer Support,I recently purchased a Razer BlackShark V2 X headset and I would like to verify whether the product is genuine and officially manufactured by Razer.Product: Razer BlackShark V2 X WhiteP/N: RZ04-03240700-R3M1Serial Number: (removed for security purposes)I have attached photos of the packaging. Could you please confirm whether the product and serial number are genuine?I am also having an issue when registering the device. The Razer Synapse software requires a 7.1 Surround Sound activation/product key, but I am unable to register or activate the 7.1 Surround Sound feature. Could you please let me know how I can obtain the required 7.1 activation key or activate this feature?Thank you for your assistance.Best regards,Abderrahim

I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It connects to my Xbox Series X via USB-but not via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back).- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing has resolved the issue.Please advise on how to

Hello Razer Support,I have a Razer Wolverine V2 Pro controller, but I no longer have the original HyperSpeed Wireless Dongle.I would like to know if it is possible to purchase or obtain a replacement dongle for my controller. I am located in Mexico.I also need to update the controller’s firmware, but I understand that the firmware updater requires the wireless dongle.Could you please let me know if a replacement dongle is available and how I can get one?Thank you for your help.

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

I have a Enki chair and the gas strut often gives out and the chair sinks. I also need a new right armrest assembly. The piece that secures it to the metal pole is broken

My activation number is invalid and I have the receipt and it said invalid 

My New Viper V4 Pro dongle worked fine until a firmware update (dongle + mouse) via Synapse failed at 99%. Since then my PC doesn't detect the dongle at all: no Windows sound, nothing in Device Manager, and not even the BIOS sees it. I tried all USB ports, a hub, another cable, BIOS update, and reinstalled USB drivers and Synapse. The dongle does work on another PC, where the firmware shows up to date,  Any solution?

I bought the Tartarus V2 Pro as an upgrade for my HORI TAC F14, which also has a single analog thumbstick.  The V2 Pro is in almost every aspect a more premium product than the TAC F14, EXCEPT:The HORI TAC F14 Configurator allows you to map the thumbstick to either analog Left Stick or analog Right Stick. I always bind it to Left Stick for movement, freeing up WASD binds for utility keys. The Razer Tartarus V2 Pro analog thumbstick only reports as Right Stick, and I don’t see a way to remap this in Synapse 4.0.14.2609150422! In FFXIV, there is a serviceable workaround - in System Configuration, you can use Calibrate Controller to tell FFXIV to treat the stick as LS. (You can even use Calibrate to change which direction is up!) However, most games (e.g. Valheim) do not let you map Right Stick to movement! And thus the Tartarus V2 Pro analog stick can only ever be used to swivel the camera - but I have my mouse for that! Thus, I either have to: Bind the Thumbstick to Digital 4-way or 8