Razer Support

Hello!I don’t have access anymore to my phone number as well as to my backup codes.I need Razer assistance in that matter. Didn’t find the possibility to contact support that’s why doing it here.Thanks in advance!

I accidentally entered the wrong password when making in-game purchases in Arena Breakout Infinite, and I haven't been able to log in since. Could you please help me troubleshoot this? Thank you.

I’m trying to re-install Windows on my Blade 14 (2023), This is extremely frustrating, I’ve spent many hours on something that usually takes ~1h. Here is what I tried so far: Booting from official Windows 11 ISO downloaded from MicrosoftDoesn’t work because the installer is missing SSD (?) drivers and unable to detect any drives. It doesn’t look like there is a solution for this, there are no drivers on Razer’s website. Using recovery “image” from RazerI’ve downloaded a recovery image from Razer’s website, which is not really an image, it’s just a zip archive with a bunch of files. I’ve followed instructions on the official youtube video:Formatted drive as NTFS Copied files from the archive to the driveI was able to boot from it, but I’m getting “O

I'm trying to install windows from the recovery image. I followed all the steps mentioned in the instructions. On bootup, USB drive is detected in BIOS setup but getting "only support running under winpe". And installation is not able to proceed further. Please let me know how to proceed.

Just had it bought for me for my birthday 2 days ago from Amazon. I updated the firmaware right out the box, so it is up to date. Worked fine till yesterday night when the d-pad started acting up while gaming on my xbox.Then connected it to my pc and encountering same issue for both wireless and wired connection. Multiple system restarts and hard controller resets later (w/cable plugin and out shennanigans), the issue persists.The gamepad tester I ran reads that the D-pad up is constantly being actuated without any inputs from me. It's not physically stuck from what I can see and feel. However, would sometimes became normal if I held dpad down for long enough (gamepad tester read everthing normal as well) before going back to being stuck after a hour on all my systems I tried. The app is no help.Perhaps a software issue or is it a defect? Anyone know a fix? 

Is it possible to change the colors of the lights on my Blackwidow V4 regular not the pro version. If so please also tell me how.

أريد تغيير رقم الجوال القديميوصلني كود عليه والرقم ليس متوفراالرقم القديم 

So In May I bought a V2 headset and I didnt know abt the 7.1 cuz it was a gift for me,This week my friend told me abt it and showed me around the website but when I tried to register it it said product alrdy registered and thats frustrating cuz the difference between my Headphones and his r big even tho its just the drivers so please help me and thank you so much

I don’t have access to my old phone number and i want to change it with the new one i have right now. I also forgot the number. Please help immediately 

Is there a trick or am I just missing something? I tried every combination of connection settings to get the PS Remote Play app to work and no luck. I can get it working wireless, I can get my computer to recognize the controller and its usable...but I cannot get the the PS Remote App to recognize the controller. If i swap to one of my other 3 controllers, 1 third party  controller and 2 ps5 controllers it works instantly. For some reason my 250$ controller just doesn’t work. I feel like this shouldn’t be this hard to get this to work. 

When configuring my Blackshark v3 pro headset on Synapse, I keep getting a sync conflict error, constantly asking whether to back up locally or to the cloud. Also, in the "My Profiles" section in the upper left corner, there are no entries, and it says "These settings are saved locally and are applied to all profiles." Please help, my settings keep resetting and I get notifications every minute.

I’ve recently bought the Kraken Kitty V3 Pro and I’ve been trying to find settings for my mic but every time I do I see something completely different. The settings there I can not change myself and need to choose one of the 3 settings that are already there. Is there a way to change it or which one do I choose as my mic sounds like dogshit right now.  

Due to a bug, I permanently deleted my account and I want my email address to be made available so I can create a new account. Who can I contact for help with this?

I want to change my email address that I lost access too.

Bought brand new and was missing the dongle piece 

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do.

I bought this yesterday and fully charged it.It worked at first but needed to download the app on Xbox to update. I did this, the update failed on the wireless dongle and it hasn’t worked since. I have tried updating it via the PC and nothing has worked. I believe the dongle is dead.I need the wireless to actually play as the cord isn’t longer enough for my seating position.I am frustrated as bought this to replace my Scuf and original controller that suffered stick drift.

Bonjour j’ai actuellement un soucis avec ma tablette Razer la batterie a gonflé et a décollé l’écran ainsi que la cache arrière et je cherche sur le site un moyen d’envoyer la tablette pour une réparation mais je ne trouve rien nul part a pars un lien avec le chat qui ne marche pas comment je dois faire merci 

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 wit

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

Hello I have a Blade 15 RTX 2070Part number:RZ09-03017W01-R3W1When trying to turn on it fails multiple times, eventually it will turn on. It has lost the time in the bios and I assume it cmos battery will be causing the issues.Apparently Razer uses rechargeable cmos batteries so I assume it’s failed. Any ideas where I can buy a replacement as I don’t wanna order it and have to wait to reassemble in between.  

Hello,recently, I bought a Razer BlackShark V2 Pro (2023) and got some Problems.When I connect the Dongle into my PC, power on the Headset, everything works fine. But then I turn it off, shutdown my PC and at the next day, powering on the Headset: Nothing works…The headset switches after some seconds in the bluetooth mode, telling me “pairing” and blinking blue.I tried to Use the smart switch to switch to hyperspeed-mode… but after some seconds it steps back to pairing...I tried to update everything (synapse, windows, firmware): No Change.I even tried to Pair it with the Razer PairingTool. Didn’t help… So I contacted Razer, trying to do some of the steps again… no change… So after all, they told me, it’s a hardware-defect, so I went to my reseller and got a new one… yesterday I was happy, everything worked fine… but today (after headset and PC where shutdown overnight), I turned the headset on, again… And… same problem… so I’m

My razer kraken v4 pro and the box that came with arent connected anymore so wireless isnt working how do i Connect them again?

Good day, i don't know if anyone at Razer is aware of the fact that the Blackshark V3X Hyperspeed For Xbox has issues very specifically with voice and proximity chat on Arc Raiders, the game simply does not pick up the microphone, on every other game and platform it works, but not arc raiders, plug in another headset works immediately, this is a big issue, firmware is up to date and all settings 100% correct can we get a fix for this please, as i said it's  a widespread issue on these specific headsets