Razer Support

I’m trying to re pair my mouse after the dongle broke, so I got a new one. However when I connect my mouse with the wire, the computer does not recognize it. Despite this, the lights on the mouse turn on. Last night (before I had the new dongle) I tried the trick where you have the cord pulled out slightly and it recognized the mouse for a while but it stopped working after an hour or so, and I haven’t been able to replicate it since. I don’t know if there’s anything else i can try or if i just need a new mouse.

Dear Razer Support Team,I am reaching out for technical assistance with my Razer BlackShark V3 Pro headset. The headset is experiencing a critical connectivity issue: it fails to connect or pair wirelessly via either the 2.4GHz HyperSpeed USB dongle or Bluetooth. The only way the headset currently functions or outputs audio is when it is physically connected to my PC via a wired USB cable.This headset has worked perfectly fine for about 2 years now. The issue started suddenly when the battery was dying, so I plugged the headset in via the USB wire to continue playing. While I have done this frequently in the past without any issues, this time the wireless connection completely broke after unplugging the wire and has not functioned since.When attempting to use it wirelessly, the headset will not pair with the dongle or register on Bluetooth devices, effectively rendering its wireless capabilities entirely non-functional.To resolve this, I have already thoroughly exhausted the following

Razer Naga V2 Pro Firmware Update Bricks the DeviceI was on firmware version v1.3.0.0.Tried updating to:v2.61.01_r1 v3.00.00_r1In both cases, once the update reaches 99%, the mouse does not turn on again (getting an error that says the mouse is not connected). After this, Windows does not register the mouse at all any more. I have tried this on multiple machines.I had to hard reset back to v1.3.0.0 (using left + right + middle mouse buttons together) to even get Windows to recognise that a device is input and using the v1.3.0.0 firmware to update.I know the v3.00.00_r1 firmware update is only a few days old but the issue persists. Please fix this.

When I clicked Blade 16, then clicked Buy button, it shows me an error message saying “404 Not Found”...

So I have Razeri Nari Ultimate. I used it alot since 2020 with synapse 3. Yesterday i reinstalled my windows and i had to go with synapse 4 but my sounds is way off than it used to be. Sounds very echoing or not so good as it used to be. I had that problem earlier like if i switched my dongle from 1 USB port to another and my sound was terrible so i sticked with that 1 usb port for many years. Now no matter what I do the sound is way off. Any ideas how to get back to that original good sound?

Ive been unable to update my firmware for months. I have tried the following:Clean install of Razer Synapse.Driver Clean Up Tool..Net repair tool.Nothing works. Please advise

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if you open the lid any further, the backlight will go out ag

O Razer Synapse apresenta uma falha de instalação depois de  tentar instalar o 235 kb como eu faço para resolver esse problema?????

I completed my profile over 24 hours ago and still have not received the promo code in my e-mail for the $20 off. I see a lot of other threads about this and support sending the code. Can someone help me?

Model: Razer Blade 15 Base Model (Early 2021), RZ09-0369 OS: Windows 11 Pro, Build 26300 With Secure Boot enabled, I get a red "Secure Boot Violation - Invalid signature detected" screen after the October 2026 Windows Update. With Secure Boot disabled, Windows works normally. Findings: - bootmgfw.efi is now signed by "Microsoft Windows Production PCA 2026 RSA2048-SHA256". The copy in C:\Windows\Boot\EFI has the same signer, so bcdboot cannot restore an older one. - Firmware db contains "Windows Production PCA 2011" but not "Windows UEFI CA 2023". - WindowsUEFICA2023Capable = 0, UEFICA2023Status = InProgress, UEFICA2023Error = 0. - PK, KEK and db are present; KEK has the Microsoft KEK. Questions: 1. Is there a BIOS/firmware update for RZ09-0369 that adds Windows UEFI CA 2023 to the Secure Boot db? 2. Has anyone with the same model fixed this? 3. @Razer Support team: please advise an official procedure. I have backups of PK/KEK/db/dbx and can provide them.

I’ve found a similar post to my issue, but since he got no replies and my issue is similar I’ll ask again. https://insider.razer.com/razer-support-45/can-t-replace-blackshark-v2-pro-ear-cushion-45618?tid=45618&fid=45 I bought the Blackshark V2 Pro back in December 2022, so I don’t think this is the 2023 model. It has gotten quite dirty and the usual scrubbing wouldn’t do the job so I decided to order a prying kit by iFixit, then let it soak while I enjoy my Sunday. I looked at the official thread by Razer on how to remove the ear cushions, tried to find the joints, guides, etc. that they advised me to do, but in the end the earcups just came off like this. Felt like they were super glued onto there. Now I’m sitting here frustrated, wasted 2 hours trying to understand the mechanisms, seeing if I did something wrong, browsing threads and trying to put them back on. I have no other option but to superglue them back on, and if I have any warranty that is voided I’m sure.  I see that th

My earbuds having issue how to claim warranty?

Hi everyone,My left Razer Hammerhead earbud suddenly stopped playing audio. Here are the symptoms:- Touch controls and Bluetooth gestures are working fine.- The earbud connects and powers on normally.- There is no sound/audio coming out of the left driver at all.Is there a recommended fix or reset procedure for this specific driver issue? Thanks! 

Razer Naga Chroma B4/B5 remapping broken after Synapse 4 updateDevice: Razer Naga Chroma RZ01-01610 / RZ01-0161OS: Windows 11Synapse 4: 4.0. [removed by moderator] Firmware: 1.0.3.0I am having a reproducible problem with the B4 and B5 buttons next to the scroll wheel on my Razer Naga Chroma.These buttons are originally programmed as Sensitivity Stage Down/Up.I want to use them as:B4 → Mouse Button 4B5 → Mouse Button 5This worked correctly with older versions of Razer Synapse.However, after a recent Synapse update, the remapping no longer works correctly.Current behavior with Synapse 4 runningSynapse shows:B4 = Mouse Button 4B5 = Mouse Button 5But the actual buttons still behave as their original Sensitivity Stage/DPI buttons.Pressing B4/B5 changes the DPI and the DPI popup appears.The assigned Mouse Button 4/5 function is not properly applied.I also noticed that when editing B5, Synapse identifies it internally as “Sensitivity Stage Up”, even though the selected Mouse Function is Mouse

Can I use warranty for this

I’m hitting the issue where I need to disable secure boot to get rid of a Invalid signature detected. Check Secure Boot Policy in Setup error message.I’m also unable to access the bios settings to reset the keys I need to. Is there an expected date for a fix for this? it’s incredibly frustrating.

I bought a pair of second-hand Razer BlackShark V3s (so, naturally, they aren't covered by warranty). They didn't come with their dongle. I’m really enjoying them—the microphone is super clear—but it’s a huge pain that the dongle is missing. They work fine via Bluetooth with my phone, but for some reason, the sound gets distorted when I play competitive games; I have to plug them in to get the sound right again. I read that this doesn't happen when using the 2.4 GHz dongle, so I’m looking into how I can get one. I’m from Paraguay, and I’ve always been loyal to this brand because their products tend to last a long time—I really want to take full advantage of the 70-hour battery life on my BlackSharks. Could anyone help me out?

My v4 pro keeps lagging and jumping no matter what I do am wondering if i could claim warrenty on this. 

Hello, recently my Barracuda X dongle has stopped working and cannot be detected on any of my devices. It was working and connecting fine to my PS5 earlier in the year but after a little bit of not using it it no longer connects to PS5, laptop, phone, etc. no matter what I try. Does anyone know where I can purchase or receive a replacement, thanks. 

I bought it a year ago. I am just using it for a year now. Then it suddenly disconnecting after 2 secs and has a click sound but the mic is still fine

Hello Razer Support, I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number. Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself. I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number. I can verify that I am the owner of this account. I can provide: My current Razer ID email addressMy backup email addressProof of ownership of my registered Razer deviceAny other information required to verify my identityThank you for your assistance.

Hello there i purchased the Head set BlackShark V3 Pro Serial #862541D37602113 a few months back from your site and was working just recently until i updated the firmware 1.4.4 back on the 1st of October , i did some streaming of beat saber , once done i turned pc of and then returned later to find out the there is no audio.the Bluetooth works fine as well as wired connection and the Speaker (Blackskark V3 Pro - Chat works fine , the only one that does not work is Output Device  ‘ Speaker (BlackShark V3 Pro - Game) i believe the dongle is not working correctly.

My Kitty V2 Bluetooth headset isn't recognized in Synapse 4.I've read all the support materials and tried several troubleshooting steps, but Synapse still doesn't recognize it, even when the headset is connected with the charging cable.Windows 11, however, finds the headset via Bluetooth.How to resolve this  issue ? These screenshots show that it is correctly recognized in Windows.:  

Hello,I received my Recluse Mini keyboard in good condition. Thank you!After receiving it, I was reading through the user manual, but I couldn't find any information about macOS compatibility.I'm a Mac user, so I'd like to ask: Does this keyboard officially support macOS, or is it only designed for Windows?The keyboard itself works for basic typing on my Mac. However, the Windows and Alt keys remain in their Windows-specific positions, and there doesn't seem to be a way to remap them through the keyboard's software.Unfortunately, the key assignments appear to be fixed, and users cannot customize them according to their preferences.While I can still use the keyboard for regular typing on macOS, as you may know, the positions of the Command and Option keys are particularly important for Mac users.I also confirmed that the keyboard is not detected by the configuration software when running it on my Mac, as the software appears to be Windows-only.It's really disappointing because I receive

Dear Razer Support Team,I was surprised to receive a notification that my support case had been closed.In your previous email, you informed me that you were waiting for feedback from the relevant technical team regarding my Razer Kraken V3 Pro battery issue. That is exactly why I did not send another reply — I was waiting for the update you told me to expect.I was not ignoring the case or abandoning my request. I was simply waiting for your team to provide the promised feedback and a proper explanation or solution to the issue.The problem remains unresolved. The battery percentage still drops abnormally, and the headset continues to give low-battery warning tones despite the inconsistent battery readings.Please reopen my original support case and continue the investigation with the relevant technical team. I would appreciate it if you could review the previous correspondence rather than treating this as an entirely new issue.I have cooperated with the troubleshooting steps provided so