Support Request / Unreadable Serial Number - Razer BlackShark | Razer Insider
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Support Request / Unreadable Serial Number - Razer BlackShark

  • Nov 6, 2026 8:17 AM UTC
  • 1 reply
  • 19 views
bitBlueMARCASITE234

I am writing to request assistance with my Razer BlackShark headset. I need to get support for my device, but unfortunately, the serial number printed on the headset has completely worn off over time and is no longer readable.

I still have my proof of purchase (invoice/receipt) and can provide clear photos of the headset itself. I unfortunately no longer have the original box.

Could you please let me know how we can proceed with my support request without the serial number?

Thank you in advance for your help.

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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@bitBlueMARCASITE234 

    I understand that the serial number on your Razer BlackShark headset has worn off over time and is no longer readable. Because of this, you are unable to submit a support ticket.

    To better assist you, could you please provide more details  about the issue you are experiencing with the headset via PM? 

    I look forward to your reply and assisting you further. Thank you!



    *Thread locked to curb conversation to PM. ​

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