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request a new activation code

  • Nov 6, 2026 10:51 AM UTC
  • 1 reply
  • 19 views

Hello, this ticket is in response to dear Razer support. My serial number: (removed for security purposes)

and  Product Code: RZ04-03240100-R3M1 

 
 

 

 

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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    Hey there, ​@KiAnPiXeL 


    Thank you for sharing your concern here. Upon checking the serial number you provided, I found that the device has already been registered three times by three different previous owners. Please note that products purchased from unauthorized dealers may be used, counterfeit, re-boxed, defective, or gray-market goods, which can result in registration and warranty-related issues.

     

    According to our warranty policy, products purchased from unauthorized dealers are not covered under Razer's Limited Warranty. Any support or warranty concerns should be directed to the seller or dealer from whom the product was purchased. For more information, please refer to our warranty policy: https://www.razer.com/warranty. 

     

    Also, activation codes, such as the 7.1 Surround Sound activation code, are designed for one-time use and are non-transferable. If the code has already been registered and activated, unfortunately, we are unable to provide a new code. 

     

    Given these circumstances, I highly recommend contacting the reseller from whom you purchased the device. They will be in the best position to assist you with your concerns and explore any available resolutions, including a possible replacement. 


    Additionally, I have edited your post and removed your device's serial number for security purposes. 


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