Razer Support

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do.

Hello, I accidentally activated the 7.1 surround sound activation code on my guest account and I can't log in. I'd like to request a new code to use on my original account.

I got Razer Barracuda X (2022) and whenever i use mic (in any way) my sound disappears and returns in 3-4 secsHow can i fix this?

Hello, I reformatted my PC just now, and then I tried to download the app again to use 7.1 sound; however, when I put the code in, it said it had been used already. I have all information about my headset, and I hope you can help me. Thanks for the replies.

I have just received the laptop and commenced with the initial setup,eveyerthing is fine at the beginning, entered the wifi password and downloading updates for over 30minutes then the next thing is an error pops up and mentioned I can skip it and re-setup or rectify the issues later, hence I proceed with the option Since then it stuck at ‘just a moment’ loading screen I have tried restarting it or went into the BIOS to reset to factory setting Nothng changes and it still stuck at the ‘just a moment; loading screen What should i do now?

Hello,I’m using a Razer DeathAdder V2 X HyperSpeed, connected via its dongle. On my Windows PC, it works perfectly, smooth and responsive. However, when I connect it to my Mac Mini M1 (running the latest macOS), the cursor movement becomes very laggy and not smooth at all.The setup is identical on both systems, same USB hub, same monitor, same resolution, and same refresh rate — but the performance difference is significant.Could this be a driver or compatibility issue? I can manage without changing DPI directly from the mouse buttons, but I’d really like to achieve the same smoothness and responsiveness I experience on Windows.Is this a known issue with macOS, and is there any fix or workaround? Or is this mouse simply not fully optimized for Mac environments?For reference, I’ve experienced the same problem on a macOS 15 (Sequoia) as well.Please advise.

My Razer Blade 14 is about two weeks old.I’ve had consistent issues now (once every few days) of my laptop screen saying ‘your laptop has encountered a problem and needs to restart’, before immediately restarting like nothing ever happened. I’ve no idea what’s causing it, I’ve barely used it, haven’t been on any dodgy websites or anything like that and can’t see anything on ‘event viewer’ in Task Manager. After forking out £1600, it’s pretty disappointing. I got a premium product because I thought it would be reliable, it’s been anything but lol… Never had any issues like this with my Mac and I had that for 11 years. Can I fix this myself? if so, how? Can Razer fix this for me? If not, do I just send it back and get another? Thanks,Rich

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to

Hi! I'm on Windows 10, all my Drivers and Softwares are a 100% up to date. However.. i can't find the solution for the following problem. The headsets audioquality is awesome when i am NOT in a Voice chat (Discord, Zoom, etc.) But whenever i join in one, or something uses the headsets Microphone the sound quality drops daramtically.. like its mono or stereo (idk.) with almost no bass. And when i leave or close the app that uses the mic its fine again. I couldn't find any Settings in Synapse nor the basic windows Audio Device settings. I found some forums online where they assume that this is some "hands-free" functionality when using Bluetooth headphones but idk about that. It's very frustrating that i can't enjoy an awesome game with amazing sound when i am playing with my friends and speaking to them. The previous headset i owned whic is a Logitech G935 didn't had that kind of problem. So there is definitely something with the Barracuda Pro. Thanks!

Hello! I usually connect my Barracuda X headset to my laptops (one work, one personal) and phone with the wireless transceiver USB dongle. I have been using it like this for a couple of years with no problems. However the dongle has now suddenly stopped working. When I connect the dongle to the laptop, the blue light on the headset continually flashes and doesn’t connect. I’ve tried on both my latops and my phone, the problem is the same. I’ve connected the headset using the wired lead with the jack - and this works, so the headset itself is OK. Are replacement dongles available? Thanks in advance!

I am using it on my PlayStation 5 but my mic isn’t working I can only hear but not talk what can I do?

I have had this headset for less than a week. It was working perfectly fine and connected to synapse4,  but all of a sudden, it doesnt work anymore. I can hear audio but I wanted to tune the eq to fit the game I was playing. On the synapse supported form, it doesn’t show any of the newer blackshark v3s to be compatable.

What the title says, it worked initially, then after turning off my computer it refuses to connect, or windows refuses to connect to it. I’ve uninstalled the drivers, I’ve installed the razer utilities and the same thing happens. I disconnect the dongle, and when reconnected it briefly flashes a weak green and my computer makes the “device connected” sound followed immediately by the “device disconnected” sound and the dongle goes dead. The headset works in Bluetooth mode, but I would like to use the dongle, can I get a replacement?

so i’m having a problem where my headset is not showing up as an output for audio but its showing up and working just fine as a mic. the only thing i know that was changed is that it got connected to my sisters phone at some point. i have the barracuda x mercury edition and ive tried factory reset and pairing utility.

Is there some way to download Synapse 3 or any other configuration software that will allow me to customize my new Basilisk? I cannot use Synapse 4 because I remain on OS Monterey (for good reason) and I will certainly not be updating my system to accommodate a mouse, which will be returned to Amazon if what I’m asking for is not doable. Thanks.

when i was using it everything was good but when i restarted pc day later mic just stopped working for some reason but when i connect it by bluetooth its working

Hi,I’m planning to buy the Razer BlackShark V3 Pro Xbox Edition, but I only play on PC.Can anyone tell me with 100% certainty whether I will miss any features compared to the PC version?I just want to be sure before I buy it.Thanks!

Hello, I ordered THX Spatial Audio - Surround Sound Application, order no.: (removed for security purposes)and I haven't received the activation code...When will I receive it?

merhaba yeni bilgisayar aldım kulaklık license code is invalid hatası veriyor yeni kod aldım 2. ye aynı gene kulaklıgın seri numarası  (Removed Serial number).KOD: (Removed codes) KOD: (Removed codes) YENİESKİ BİLGİSAYARIMDA ÇALISIYOR YENİ BİLGİSARIMDA ESKİ KODDA YENİ ALDIGIM KODDA KABUL ETMIYOR

Help me recover my account complete my profile are in access of the authenticator that I lost itplis

Hey everyone,I recently updated from Synapse 3 to Synapse 4, and with this update, Chroma Studio was separated into its own application. Unfortunately, this change caused me to lose all my previously configured profiles and settings for my Razer BlackWidow keyboard.Here’s what I’ve lost:Game-specific profiles I had meticulously set up Custom RGB lighting effects created in Chroma Studio Other personalized usage settings that I used regularlyThese profiles and settings were essential for my workflow and gaming experience, and now I’m stuck having to recreate everything from scratch, which is incredibly frustrating.Has anyone else faced this issue? If so, is there a way to recover lost profiles and settings? Or perhaps any advice on how to back them up to avoid similar problems in the future?I’d really appreciate any help or tips! Thanks in advance. 🙏

Ok for some reason I can't find support anywhere else but here without having to pay for it so I guess we just have to pray this works. Anyways I’ve been trying to play some Marvel heroes online and watch a stream on my browser and randomly it just pops a couple times then just cuts to no audio what so ever and the only way I can fix it is just turning it on and off but having to turn it on and off 20 times in 10 minutes is getting a bit much. I’ve tried drivers and software and everything is apparently perfect. I’ve tried restarting the game, turning the in game audio down to basically nothing, tried different USB’s on my pc, I literally can’t think of anything else to try I don't understand what the issue is. Its a bit of an older game but it shouldn’t be so much that its overpowering the speakers or something like that I’m not sure what else to do.

Every time I start my computer my Razer Kraken Ultimate’s microphone doesn’t work,along with the physical “button” not doing anything even tough the red outline(OFF) disappears.To sort of “fix It” I have to open Synapse 4,go to the Headset’s settings-mic and switch the microphone manually from there,but even then sometimes It just does not work.I’ve been stuck with this problem for at least 5 to 6 months with no solution found.I would appreciate some help regarding this problem.Thank you in advance.

I sold my Xbox Series X quite a while ago.And recently I realised that I still have my Razer Kaira Pro headphones for Xbox (RZ04-0347).BT Audio works fine, but the sound is better when connected via a 2.4 GHz dongle.So my question is, is there a receiver that supports these headphones? And where can I buy it?