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BonjourJ’ai un casque kraker ultimate et tout fonctionnait très bien jusqu’à ce que je redémarre mon pc normalement et que mon micro soit saturé ! Cela signifie que l’on peut m’entendre fort, puis tout d’un coup très doucement ! J’ai essayé de reconfigurer via votre site toujours le même problème !
Hey, Razer management. Can you tell me why I sent in an R17 for warranty repair, because the video card had issues and failed, and you sent me back an R16? Your Razer Care customer service dept, said they can do that, but an R16 is not an R17, which is what I paid for. This feels like customer service/warrant repair is trying to scam me with a lesser model, and all i get from customer service is "The terms and agreement state we can send you a similar device in return. An R16 to replace an R17 is not similar or an acceptable swap.
I bought the Razer Viper Ultimate wireless gaming mouse with charging dock about a year ago in Poland from razer.com. Now, surprisingly, it starts to lag when I try to scroll down or up. It looks like the wheel has a problem and I want to replace it. Is it possible to do this in Montreal, Canada?
I’ve recently purchased the above mouse, almost 2 months or so, and its been working great for the time I’ve had it, until the last few days.Came home, switched on my computer, tried to use my mouse and there was nothing, it’s dead. Note worthy points:The mouse needs to be physically attached to my computer with the supplied USB cable to function. Without the cable, the switch underneath the mouse to switch from OFF to BT or 2.4 doesn’t do anything, no response. Once the USB cable is attached, the mouse powers up with a fast ‘rainbow’ effect and then settles into the normal slow colour rotation. I believe this is the default lighting profile. When attached via USB, Razer Synapse detects the mouse and everything here looks great. Battery shows as being at 100% and has a small lightning bolt indicator, presumably meaning it is currently charging. When I disconnect the USB cable, mouse powers off, windows recognizes the USB device has been detached or powered off and Synapse removed the m
My new Razer deathadder v3 wired mouse disconnects when lifted from my desk, I've tried every usb port in my pc and there is no possibility that it could have been damaged as the problems were immediate and I bought it off of amazon in new condition. Is this fixable or should I just return it and get a new one?
A couple months ago I had an OS issue (forced restart loop) ultimately i had to do a fresh OS install of windows 11. When the OS load was finished i noticed i was missing drivers for onboard audio. Would anyone have any idea where i could find the correct drivers for my system? Device manger recognizes the systems but does not have the required drivers.
I am using a Razer Blackshark V2 Pro headset with “New Teams” and it has until recently worked perfectly. However now I have gotten an issue where the enhancements set in Razer Synapse (version 3.8.1231.120616) are not in effect. For example I usually set Voice clarity and Sound Normalization when in meetings. That makes it much easier for me to hear what people say. The issue is only in Teams. Any other apps the settings kick in as they should. If I go to the Windows sound settings for the headset, I have tried disabling enhancements and then activate them again. This fixes the issue in the current meeting, but the next time I join a meeting it is back to not working. I have tried reinstalling Synapse and Teams, but same issue. As the issue is only in Teams it sounds suspiciously as it is Teams that has a problem and not Synapse, but I would like to hear if anyone here has any ideas what the issue could be?
I have seen multiple posts on the forum, but no solution. Just today keyboard started dropping connection even while connected via USB. Keyboard shows in Synapse stuck at 0%, occasionally jumps to 1%, then disconnects. When reconnects, at 0% again. Never had issues before today. Won’t connect wirelessly as charge too low.Updated firmware, tried multiple cables and ports, always same issue.Anyone else seen this and found a solution?
Couple days ago I bought razer hammerhead tw headphones. I charged them till the case indicator LED was green. I opened the case and removed the earbuds, turned on the bluetooth on my Iphone 12 and tried to find the headphones. I waited 1-3 minutes to find them but nothing happened. There wasnt any audio indicator.The case and earbuds are fully charged, when its plugged into the charger case LED is green. I downloaded the razer audio app in my Iphone. I had bluetooth enabled, case closed with earbuds inside them. I clicked search and the app found my earbuds even got the color correct (mercury). After it showed my earbuds when I tried to click connect (still with the case closed and earbuds inside the case) it shows error about missing earpiece that one of my earbuds isn't charged. After the errors I removed the earbuds from the case and placed them next to my Iphone and clicked search again but it couldn't find any devices, even tho with case closed and earbuds inside the case it SOME
How to factory reset Barracuda X 2022?Charged for about 7 Hours. But when I powered it up, it still shows 20% on the app, and getting a ‘low battery’ message.When i pluuged charge and wait again, still show 20% battery and getting low battery message again .Please help. Thanks
Dear MembersI installed new battery on my laptop and its showing empty on the log in window - Not detecting basically - when i first inserted it worked for like half hour before my laptop shut down - and once logged in, it is always showing 100%. Can someone please help to rectify this issue
Hi there,I'm experiencing an issue with my Razer Synapse profile auto-switching in Call of Duty: Modern Warfare 3 (2023). Initially, everything works fine – the profile switches automatically upon game launch. However, if I minimize or tab out of the game, the profile switches back to my default (previous) profile. The real problem arises when I tab back into the game; the profile doesn't switch back to the MW3 setup.I did some digging and noticed that the game linking seems to be part of the issue. When I link COD.exe in Razer Synapse, it appears correctly, but upon launching the game, the .exe file changes to cod-22.exe. This suggests there might be an issue with how Call of Duty Headquarters (COD HQ) is configured, affecting the profile switching.I'm reaching out to see if others are facing the same problem and to raise awareness of this issue. Hoping for a fix from Razer soon, as it affects the gaming experience significantly.Thank you!
Just yesterday, my headset was working fine including spatial audio. However for some reason today spatial audio isn't even being seen as an audio output option. In Synapse, I can toggle the spatial audio setting on and off, but it does not work. On top of this, the light indicator on my headset next to the button that toggles spatial audio no longer lights up. I cant find any reason why it would have stopped working so suddenly. There used to be an audio output option called “THX Spatial (Synapse)”.
My Viper Ultimate stopped charging. It took ages to assert that it was indeed defective. I was asked to contact the reseller (Amazon marketplace) and we redirected to Razer. When writing this in the ticket the support asked me again to contact the reseller repeated that the reseller was actually redirecting me to Razer and I got a new anwser. Guess what? Yes of course they asked me to contact the reseller but even better this time, they are talking about a different mouse model. Guess I won’t be looking at Razer Blades anymore because what’s annoying with a mouse would be excruciating when you $4000 laptop is broken and you have to engage a tiring chat with the support.
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