Razer Support

сломался донгл на мышке райзер вайпер ультимейт что делать?

 I've been having a problem with my mouse for over 2 months but I haven't been able to contact support in Brazil. The email address provided on the Razer Brazil website no longer works. I tried sending a message to that email address, but the response was: “The partnership between Grupo Multilaser and Razer has ended, and in order to continue receiving support for Razer products, the request must be made directly through Razer’s official support.”And I don't know what else to do since all the other ways to contact support are only for support outside of Brazil.

How do I get the Razer API?

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

I just got my Huntsman Pro and it was working, but the Fn + Tab wasn’t working when following the instructions from the Quick Actuation Point Adjustment in the “quick start” card included with the keyboard.I didn’t realize this is by design for the “default” profile since some of that was mentioned in the fine print on the card, so I followed the steps mentioned in other questions on these support forums. This included:Removing the keyboard from device manager Factory reset using Space + Caps Lock + Esc Uninstalling Synapse and other Razer apps Restarting windows Reinstalling Razer apps/drivers Trying a different USB portThe issue is that after the factory reset, my keyboard stopped working and now just has a lighting pattern of “waving” through the colors from left-to-right. If I hit a key, the lights stop and do a “burst” pattern of green from the pressed key, goes dark, and then resumes the “waving” patt

Hello, I would like to contact you because I am a streamer and I would have liked to have a partnership with you. In the world of gaming (Gta rp, Valorant ect) I think your products could please my community that's why I would have liked to have products presented (gaming chair, keyboard etc) a promo code and an overlay to display during my streams. Waiting for a response from you and wishing you a good reception.

While i play game Sometimes the mouse flicks randomly and sometimes the crosshair gets stuck even if i move the mouse for around 1 second. I cleaned the sensor and the connector and tried again but the flicking etc. Is still happening while i play,.

I just purchased this headset 3 days ago and it is already causing me issues. I have tried every troubleshooting step in the “How to resolve a headset with no sound, poor or no audio, or uneven audio balance” article, as well as updating my drivers and firmware and there has been no difference. This is really disappointing considering so many others seem to have the same problem. I would greatly appreciate an actual fix for this. 

i have used my deathadder v3 pro for more than 2 years, and now it got scroll wheel issues is there anyway i can send this mouse to razer for services even though its not on warranty anymore ? i dont mind paying for service fee

I bought a Huntsman v3 Pro TKL 8KHz keyboard around a week ago, and already I am having a really annoying problem. I bound the right arrow key to space bar to use for Geometry Dash. Today when I tried playing, I noticed that when I released the key and immediately started holding down again, the input appears to have registered twice. That is to say, when i let go of the button and immediately started holding it, the keyboard registers a light tap followed by the input where I hold it down. From what I have tested, it seems to only happen with the right arrow (which probably has registered more inputs than every other key) and when rapid trigger is enabled on the right arrow. No other key has this problem. Anyone know how to fix this?

I tried updating from Synapse 3 to Synapse 4 today. After the installation finished I tried to launch it but it never opened. Then I tried to run it as administrator and it still did not open. I thought using the repair tool might fix the issue, but it also did not. My next attempt was to reinstall it after using the Razer Driver Clean Up tool, but this also failed to open up the application after being done. The RazerAppEngine is not blocked by the firewall, and there is no RazerAppEngine in the task manager. Is there a solution?

So right after the update. Synapse 4 loads, but when I click on it, nothing happens for 30 seconds or so, then I get the pop up window to select, just navigating the screen is painfully slow.  My chroma effects all kick in and freeze.  Opening Chroma and selecting studio just a black box, and then it crash’s after about a minute.  Anyone else having this issue? Google says I should completely reload synapse 4 after every update, I do not accept this coarse of action.Thank you.

Dear Razer Support Team,I am writing to report a reproducible software bug in Razer Synapse that has significantly impacted my daily workflow. I use Razer Synapse to manage the DPI and polling rate settings on my Razer DeathAdder V3, and I am currently running the latest version of the software.Issue Summary:Whenever Razer Synapse is running, the lowercase 'c' key on my keyboard stops functioning entirely — pressing it produces no output. However, pressing Shift + C correctly outputs an uppercase 'C'. The moment I terminate the Synapse process, the 'c' key immediately resumes normal operation.Key Findings:• The issue is 100% reproducible and directly tied to Razer Synapse being active.• It took me approximately six months of troubleshooting to isolate Synapse as the root cause.• No other application or background process triggers this behavior.• The problem persists across reboots as long as Synapse is running.

Hi there,I've owned a Blade 14 for about a year now and the battery on my laptop is awfully short. It wasn't a problem until now cuz for the last year I always use my laptop inside my house and always on plug with electricity, but starting this year I actually need to bring my laptop outside. The battery life is not what I expected - my laptop can only lasts 2- 3 hours outside charging (I only use my laptop without plugging in for light web browsing, no video playback) - from my understanding Razer advertise this laptop for up to 10 hours battery life I think, and many YouTubers said that the expected battery life after they tested this laptop is around 5-9 hours of web surfing. So I was worried if there is something wrong with my battery or is there anyway I can improve the battery life for at least 5 hours, 7 hours is preferable so  I can comfortably bring my laptop outside without bringing the charger (cuz its very bulky) and having to worry when my battery will die. 

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration,

Ive been encountering scroll wheel issues where the wheel jumps, goes in reverse, or doesn't scroll at all. the wheel is barely usable at this point. I reinstalled synapse and reset the mouse and still nothing works.

Meu mouse da Razer deathadder v2 eu usava o macro para jogar Crossfire na versão Synapse 3, hoje atualizei para o synapse 4 e o mouse começou a conectar e desconectar sozinho, até parar de vez, não dá sinal, não acende luzes, já testei em outros computadores, qual a solução para o meu problema? 

Paid for expedite shipping and get delay ar customs in the MEMPHIS, TN.Please help to resolve it quickly.Thanks.

After updating to BIOS 2.05 (AMI 2.22.1287, build 01/07/2026), my Razer Blade 16 (2023) shows "Secure Boot Violation – Invalid signature detected" at every boot.In BIOS Security tab:System Mode: DeployedVendor Keys: ActiveSecure Boot: Enabled (cannot be changed)No Key Management, no Reset to Setup Mode, no Restore Factory Keys availableAdministrator password is set, options remain lockedWindows only boots with Secure Boot disabled, which breaks anti-cheat-protected games.This is the same issue documented in:https://insider.razer.com/razer-support-45/blade-16-2023-rz09-0483x-bios-update-v2-03-has-caused-a-signature-violation-86379Please provide the recovery firmware package to reset Secure Boot keys / PK for RZ09-0483.Serial number available via PM upon request. 

i bought a razer mouse from digitech.ch and i cant register the mouse because the the invoice i got from the company is digital on email and it doesnt accept  what should i do?

Hello,before I had  tons  of problems with Razer and I still have. I bought my kraken x light and when I try to register, I cant find Russia as a place of purchase.I am trying to register it because this product is  not working properly without Razer`s 7.1 surround app. I need help again dear Razer support team.Regards.

Hi razer community. My best friend bought a razer v4z headseat. I try to get a activation code. I register my divice but i cannot get a code. I need you help.

I’ve been using this mouse for close to 2 years now, and a few months ago I have been having some issuesI have an issue with the middle mouse button, it scrolls fine however when wireless, the middle mouse button isn’t recognised, although when wired the middle mouse button works fine again.Another issue I have, is that half the time the mouse’s inputs aren’t detected, I can scroll on a website but to click on a tab or to click on anything like the taskbar, nothing happens, I believe this happens after some inactivity but has also happened when a game I have played crashes or has an issue and can make the mouse unresponsive (has happened with maybe 2 games I've played)I have tried resetting the mouse, updating drivers/reinstalling them, deleting and reinstalling synapse (although it still has these issues when synapse isn’t even installed) and I have reset my profile on synapse a few times, however the issues still occur. The only thing that “fixed” the responsi

"Hi everyone,I'm having a persistent issue with my Razer BlackShark V2 Hyperspeed on Synapse 4. I can't get any EQ or THX settings to apply to the headset.I’ve already tried the following:Performed multiple clean installs and reinstalls of Synapse. Tweaked every possible Windows Sound setting (Audio Enhancements, Default Formats, etc.).Despite all this, the settings simply won't 'stick' or affect the audio at all. Has anyone encountered this or found a workaround? Any help would be greatly appreciated!"

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it