Razer Support

I have a Razer Blade 15 Advanced (Early 2020), model RZ09-0330x, running Windows 11 in UEFI/GPT mode. BIOS version is 1.08.When Secure Boot is enabled, the system immediately shows:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”Windows boots normally with Secure Boot disabled.I have already run SFC and DISM successfully, rebuilt the EFI boot files with BCDBOOT, verified that bootmgfw.efi is Microsoft-signed and valid, confirmed the EFI System Partition is healthy, verified the UEFI boot entry, installed the applicable Intel security firmware update, and loaded BIOS optimized defaults.The Secure Boot PK, KEK, DB and DBX variables are all present. The problem persists after all of these steps.Could you provide the appropriate BIOS/Secure Boot firmware recovery or re-provisioning procedure for RZ09-0330x

I ordered my headphones from Best Buy through Insta Cart April 24th I came home to bite marks in the wire from my cat so i tried to register to see if i got warranty on them Ihave the S/N bc it’s on the headphones when I tried to put in the Model Number it said it wasn’t valid and it doesn’t look like the example shown online I only have the instructions paper and the headphones as well as a online receipt but I cannot register without the Product Number how can I find it or get it

My 4 YR old son lost the Dongle for my Barracuda X. Seeing if there is any way to buy replacement? Thanks,Cory P/n rz04-04430220S/n ac2438d2560418 

Hey all,I recently bought a Razer Huntsman V3 HE TKL about 5 days ago and I noticed that sometimes the keyboard is pressing keys by itself?For example, when I play cs2 the escape key would be pressed, or in league of legends the f5 and escape key would be pressed even though I didn't press the keys.I have factory reset the board, updated to latest keyboard firmware, deleted the keyboard from device manger, switched profiles (factory and fps) and tested with and without Razer Synapse installed and the problem still occurs. I have also pulled up the keycaps to check if there are dust. So far nothing has helped.

Hello. I've just placed an order for the Naga V3 pro but I made the order before creating an account. I am not able to track the order progress using the link provided in the confirmation email. I used the same email address to place the order as the one I used to create the account. Please can you assist. Thank you.

Hello. So, I had only recently bought my Razer Blackwidow V4 Pro keyboard (about a week, two weeks ago) and I’ve been running into the issue of my left ctrl, window, and alt keys not working. I do not know if this is a faulty switch or a firmware issue; I’ve tried my own research, looked some stuff online, but none of it really worked. Closing out Razer Synapse didn’t solve much, nor did trying to uninstall the device from Device Manager. For context, the keys just do not work. They’re present, and they glow with the LEDs and all that, but when Chroma is active, whenever I press those three buttons they do not register the same way as the rest of the keyboard or my mouse. Heck, they don't register at all, so I would like to know the issue behind this product I purchased so I can properly use it. Please, and thank you.

Hello I need support on a replacement receiver razer recever model number rc30-0346

I recently went on a vacation leaving my setup at home and in the untrustworthy hands of my younger siblings who have no idea where they might have put them. is there anyway to get a replacement for the dongle and mic? or is it a lost causeany help is super appreciated 

I recently went on a vacation leaving my setup at home and in the untrustworthy hands of my younger siblings who have no idea where they might have put them. is there anyway to get a replacement for them? any help is super appreciated 

What should I do when I can't receive my purchase code?

Hallo, ich habe ein Problem mit meinem Razer BlackShark V2 X, bei dem der 7.1 Surround-Sound-Aktivierungscode, der Code ist nicht mit vorhanden. Bitte um Hilfe!  diese Produkt habe ich bei Amazon bestellt und der Verkäufer ist NBB notebookbilliger. 

Toda vez que peço para mandar um código para meu número da autenticação em duas etapas, diz que teve muitas solicitações e dá erro.

Hi I have a razer blade 15 advanced 2019 RZ09-03018N02. It has started booting a lot of times before starting windows and the clock is often wrong. I suspect the CMOS battery needs to be changed. When I try to contact razer it says its out of warrenty, which is a bit meh, as I bought it from new only two years ago at a pretty high price. Does anyone know which kind of battery that goes into it? I guess it should be easy to change it? Best regards

Hello Today my razer Blackshark v2 pro startet doing weird things i normally bootet up my pc and the headset just wont switch to THX its the sama damp/metallic sounding audio even if i try to switch from stereo to thx nothing happens, the sound setting dont work aswell i can switch to everything but nothing happens please help me.

My DeathStalker V2 Pro (Model Number RZ03-0436) is spamming “*-789+*-789+*-789+” over and over again immediately after being plugged in or after a computer restart. The only way I found to make it stop is to press fn+f10 (Gaming Mode), which immediately stops it. It does not start spamming inputs again when Gaming Mode is turned back off.After turning on Gaming Mode, it works perfectly except for the number pad. Number lock and “/” work, but not “*”, “-”, or any of the numbers.Switching to 2.4 wireless sometimes works, but sometimes will spam “*-7*-7*-7*-7” or refuse any input, with no discernible pattern.Switching back to OFF/wired connection causes it to start spamming “*-789+*-789+*-789+” again.I’ve uninstalled and reinstalled the keyboard in device manager, reinstalled razer synapse, and ran the firmware update checker, which shows all firmware as current. A different keyboard (logitech) works fine on the same PC.The keyboard was working normally 1 day, I shut down my PC, and did n

Stays at 0% even though it says its charging.

Hi i lost my razer v3 pro dongle and was looking to get a replacement. what information do i need to give you guys :)

Hi i lost my razer v3 pro dongle and was looking to get a replacement. what information do i need to give you guys :)

Hello Razer Support,I am able to log in to my Razer ID using my email address and password. However, I cannot complete the login process because SMS Two-Factor Authentication sends the verification code to my old phone number.Unfortunately, I no longer have access to that phone number, and I no longer remember the number itself.I would like to request that the SMS Two-Factor Authentication be reset or removed so that I can register a new phone number.I can verify that I am the owner of this account. I can provide:My current Razer ID email address My backup email address Proof of ownership of my registered Razer device Any other information required to verify my identityThank you for your assistance.

Hello! I have blackwidow v3 mini hyperspeed. Suddenly my fn shortcut keys stopped working, They work fine when im using wireless mode, but when i plug wire in nothing. Tried reinstalling drivers, synapse, i even made new account because i tought maybe i had some macro issues. 

win11系统，接收器链接，雷云4上更新了固件v1.3.3_r1后，电脑播后台有声音，但耳机无任何声音，已试过三个耳机全是这种问题，怎么办？

Hi everyone,I'm having two issues with my Razer setup and hoping someone here can help:1. Persistent firmware update notification:Whenever I pair my Razer BlackWidow V4 Pro Low Profile TKL and my DeathAdder V3 Pro together using the multi-device pairing feature (both devices on one HyperSpeed dongle), a firmware update notification keeps popping up and won't go away.2. W key randomly stops registering while gaming:In this setup, the W key (held down) also randomly stops responding while gaming and the input just cuts out. It happens irregularly and without any obvious trigger.Important detail: Both issues ONLY happen with multi-device pairing. As soon as I connect each device through its own USB dongle instead, the notification disappears and everything works fine.My setup:- Keyboard: Razer BlackWidow V4 Pro Low Profile TKL- Mouse: Razer DeathAdder V3 ProHas anyone else run into this with multi-device pairing? Is there a fix, or is this a known bug?Thanks in advance!

Im trying to make my extra button on my Cobra mouse an auto clicker with 20 cps when held down, i used to have it but changed it to a macro and now i want it back to the auto clicker, but cant find the button to enable turbo mode, ive looked at tutorials and my box to check for turbo mode just wont show up, what do i do? 

Support staff,I recently missed my shipment of my Razer Leviathan V2 X.It was listed as arriving on August 17.I was out for a medical procedure and returned home on 8/15. In plenty of time to be home for the 8/17 date.When I get home there is a note on my door from FedEx saying they tried to deliver on 8/12, 13 and 14th and that the package is on it’s way back to the shipper.Well before the 8/17 date.How can I get this package turned back around to me?Had I known it would arrive so early I would have made arrangements with my neighbors. Is there anything you can do?-K

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors