Razer Support

I have a Razer BASILISK V3 35K gaming mouse. I have bound left click to " mouse sensitivity DPI " and now have no function other than mouse sensitivity, . I have no "left-click functionality at all.  Cannot double left-click to open apps, no left click drag, ,.....so on .any help appreciated.

I know there’s a ton of threads about this, but the usual fixes did not work for me. Running as admin, unzipping with 7zip and running the exe inside of the installer, windows update, etc… I fixed it, so I’m making this thread with another solution. Using procmon (sysinternals) I could see that it was trying to access a windows path.[3221225506] CreateFile | C:\Windows\Installer\Razer\Installer2 Desired Access: Read Data/List Directory Disposition: Create → STATUS_OBJECT_PATH_NOT_FOUND[3221225530] CreateFile | C:\Windows\Installer\Razer\Installer2\RazerInstaller.exe Desired Access: Generic Write Disposition: OverwriteIf → STATUS_OBJECT_NAME_NOT_FOUND I first tried to make the directory using an admin command prompt and this command: mkdir "C:\Windows\Installer\Razer\Installer2"But it said access is denied. So, we must reset the permissions on the folder. In the same elevated command prompt, run this command to fix the permissions:icacls "C:\Windows\Installer" /reset /T /C(/T — applies

Eu criei esse perfil aqui só pra ver se consigo resolver meu id principal. @leuzinpvp esta vinculado a um email que foi roubado pois cai num golpe. estou no programa razer creators e não tenho mais acesso a conta.. 

Hey i own a Razere Naga V2 Pro and use Synapse for Windows - V4.0. [removed by moderator] .I use a profile for my main game World of Warcraft. Sometimes, randomly it seems, the profile switches all by itself? When this happens i quickly flip the mouse over and push the profile swithing button to switch it back.What is causing this to happen constantly?Ant advice or help would be greatly appreciated.Thanks-chris

When I go to listent to music or audio for videos through bluetooth it continaully pauses at like 3 seconds of video played you go and start it up again and pauses again. If i listen with it attached via usb c it does not do this please help!

Hi everyone, I'm using the Razer Wolverine V4 Tournament Edition on my Xbox Series console, and I've noticed an issue with the chat mixer. When I adjust the game/chat balance, the change takes around 5 seconds to be reflected in my headset. Everything else works perfectly: overall volume, mic monitoring, and the mic itself all respond instantly. The delay only happens with the chat mixer. The same headset and console work with instant response using another controller, so it seems to be specific to this controller.

Just wanted to know my order status but it's saying error when ever I check try to look at it order number RZUSRD [removed by moderator]

kulaklığımı kaydettim fakat aktivasyon kodumu alamıyorum

hello unfortunately i lost my razer viper v3 pro dongle and can’t play wireless anymore, can the razer support tell me if i can get a new one

Not much to say, Lost It, what can i do

Looking to buy/get a new replacement dongle for the Razer Barracuda x Chroma headsets as last one was damaged then eventually got lost.

I have a Razer Viper Ultimate and the wireless USB dongle is damaged. The mouse works with the cable, I want to buy a genuine replacement dongle. Can you confirm availability, price in India, and delivery to Kolkata?

Hello,I own a Razer BlackShark V3 Wireless headset, but unfortunately I've lost the original USB wireless dongle.The headset itself works perfectly, and I'd really like to continue using it rather than having to purchase an entirely new headset.Would it be possible to purchase a replacement 2.4GHz HyperSpeed USB dongle? If so, could you please let me know the cost and availability?I can provide the headset's serial number and any other information needed to verify compatibility.Thank you for your help!

Hi Razeri have recently lost my viper ultimate usb dongle.Where can I purchase it agian

Hello Team I have updated my Razer Blade 14 2025 laptop’s MCU and EC to latest July 2026 versions. When I run the BIOS updater, it opens fine and runs a progress bar very fast, then restarts the PC, and BIOS is still my current 1.01 version. No error messages. I’m on Win11 Pro and have disabled all Windows Hello options (Bitlocker was already off). Please help

Recently, I lost the dongle for my Razer Barracuda X 2022 but I can’t find a replacement. Everytime I try to contact support it redirects me to this page, so I ask here if anyone can help me. Thanks.

I cannot pair my type pro ultra.  I hold Fn+1 (or 2/3) to try and have it appear on my bluetooth list for my pc to pair and I cannot get any profile to light up on the C, 1, S lights.  I only continue to have a blinking C light.  It had worked fine for a while, I paired to another PC then tried to pair back to my original PC and it refuses to work.  **Edit**Problem was solved by updating the firmware for anyone else having this issue out there. (probably should have tried that first before posting in the first place.)

I purchased a card from the "Fix Shway" website, and they provided me with this code. Afterward, they stopped responding to me; they deducted the amount from my account, but I never received a valid code. The card was a $10 "Razer Gold" card,

Hi Razer team,I lost the 2.4 GHz USB transceiver for my BlackShark V2 Pro (2023). I understand a lost dongle isn't covered by warranty, so I'm not asking for a free replacement. I just want to buy one.Support case 261106-000465 pointed me to the Replacement Parts Store, but the dongle isn't listed there. Without it I lose the low-latency connection and Bluetooth audio quality is poor, so a $200 headset is half-usable.Shipping:First choice: Brooklyn, NY, if it can arrive by Sunday Nov 15. I'm happy to pay for expedited shipping.Otherwise: as soon as possible to another US address (Texas).I have my serial number and purchase invoice ready and can send them by PM..Thanks a lot,Javier

After updating the BIOS to 1.06 the system is loud and hot. It’s totally crazy. It’s even like this just sitting in the BIOS settings screen. It was not like this at all until doing this BIOS update. It was actually a pretty quiet laptop not it’s way loud and hot while idle. 

I seen some posts of people having similar issues. My mouse is barely two months old and it is having issues with the dongle keeping it connected wirelessly  If my mouse goes into its idle mode it is now having issues  reconnecting. The first LED on the dongle will flash and the other two do not, and the light on the mouse blinks white as if it is connected for just a split moment of time The only way I've found to resolve this is to plug the mouse in directly for a moment then swap the dongle back to being plugged in. Mouse is also on current firmware update and has been re-paired to try to fix issue as well. Do we think this is something that could be covered by warranty or what are my options? Plugging in this mouse every time I want to use it defeats the purpose of getting a wireless version 😞 

Yet another BIOS update issue. I just started to get a firmware update notification in Razer Synapse to update to the latest firmware (October 2026 for firmware 1.06). I followed the link to https://mysupport.razer.com/app/answers/detail/a_id/20635 , double checked that this matches my laptop’s version, which it does.I followed the instructions and disabled windows hello and made double sure I was logging in via a password and not a pin. Didn’t have to disable BitLocker because I’m on Windows 11 Home. I also don’t have any peripherals connected, just power.After the initial failed update I began to try the back-end solutions folks were talking about online --I turned off Memory Integrity, Microsoft Vulnerable Driver Blocklist, and even tried turning off Local Security Authority protection under the Core Isolation settings Turned off Fast Start Up in the power settings Went into the BIOS shell and Restored Optimized Defaults and turned off Secure Boot Right clicked on the .exe file and

i”m trying to look for a replacement for my USB dongle after losing mine. if i could be steered in the correct direction that would be very helpful. thank you :)

Hi just recently tonight my microphone has had issues. When I turn off my mic with the button on the back of the left earmuff, it turns it off repeatedly and repeats “Mic off” until i turn the headset off completely. Even while this is going, trying to press the button again or turning the mic back on through Synapse doesn’t help and it’s turned off again less than a second later.My guess is some faulty update in the headset internally? I’m not really sure, but as of right now I can’t use the mic as even when I somehow get the toggle to turn the mic on, it doesn’t pick up anything.Edit: Restarted my pc and the mic is seemingly working again. Would be interested in the cause of this behavior still though.

Bt was working just fine but all of a sudden it stopped, i dont have the button anymore and if i try to connect manually from settings it says “Couldnt connect” I’ve tried different solutions from youtube and even Microsoft support took remote access of my laptop to check the issue and they told me i need to the manufacturer (Razer) for the BT driver Does anyone know what to do or how to get help to he resolve the issue?