Razer Support | Razer Insider

Razer Support

-

  • 30,060 Threads
  • 43,299 Replies

30060 Threads

Z
zxyctnInsider Mini
asked in Razer Support

Camera not working, led is blinking green

Hello, the camera on my Blade 15 Base Model (2020) doesn't work and has not worked except for a few times since I have bought it. The LED next to the camera is blinking green. With each green light coming up the camera app is refreshing. Also, device manager is refreshing with every blinking green light.I have once got the error: 0xa00f42a0 scene switch failedBut other than that, it doesn't give me any error, just keeps retrying.I have had this issue since Windows 10 and its first week of purchase. I am currently running Windows 11 (Education) 22H2 (OS Build 22621.1344)I have tried enabling, disabling, uninstalling the driver, changing app permissions and camera privacy settings and have not got any success with none of them.

1
A
16 hours ago
L
Light_livInsider Mini
posted in Razer Support

7.1 and site problems

I would like to start by saying that more than 24 hours have passed since the registration on razer id, and the activation code has not yet arrived. I tried to get through the site, but when I enter the serial number, there is some kind of site conflict. My registered headphones are shown to me, but then I am asked to register them again, and when I fill in the fields again, I am told that they are already registered. Because of this, I can neither contact support nor get the code...

4
M
16 hours ago
RobbFocus
RobbFocusInsider Mini
asked in Razer Support

razer wolverine chroma v2 replacement thumbstick caps

Where do I find Razer wolverine chroma replacement thumb stick caps?

2
RobbFocus
16 hours ago
Horthus2
Horthus2Insider Mini
asked in Razer Support

Razer Blade 18 with 13980HX and 64 GB

On the At a Glance Page for the Razer Blade 18 they list a 4090 config with 64 GB of RAM and a 13980HX CPU.  Is there any word on when this configuration will become available?  Sometime in March?  I don’t really want to order the 32GB config since it has 2 x 1TB drives and no open NVME slots, along with the lower RAM that would just get wasted.

3
RichieFromBoston
17 hours ago
DeepKoamaruloadgreat726
DeepKoamaruloadgreat726Insider Mini
asked in Razer Support

не могу подключить наушники к surround sound

код выкинул уже давно, теперь не знаю что делать, коробка есть, но сайт код активации не дает, пишет нужно зарегистрировать товар на сайте, я прохожу дальше, пишет что товар зарегистрирован на другого пользователя, то есть на меня, и у меня есть доступ к их профилю, но код всё равно на даёт

0
DeepKoamaruloadgreat726
19 hours ago
PastelBrownLARIMARhit297
PastelBrownLARIMARhit297Insider Mini
asked in Razer Support

Razer Naga V2 Pro Profile issues

Hello, I’ve been trying to find a solution for my Razer Naga V2 Pro but it’s getting to the point of me just spending hours and hours trying to fix it. I am unable to use/load any profiles besides my default profile while I have to restart razer synapse over and over again to even get the default one to work “properly”. It keeps getting stuck in an endless loading motion and nothing happens.I can’t even reset it with the “factory reset” option on the top right cogwheel since that option is also constantly stuck loading. My basilisk v3 works perfectly fine and swaps thte profiles within 1-2secs.I’ve restarted my PC multiple times, unplugged, uninstalled synapse, restarted, uninstalled the mouse in device managers, updated the firmware and yada yada yada.I actually start to believe the mouse is defect or does/did anyone else a similar issue. I need help :( 

27
leesh1001
19 hours ago
RifleGreenradiovalley990
RifleGreenradiovalley990Insider Mini
asked in Razer Support

Can I have keys change color when I switch keymaps

Hello. I have different profiles. I want to know which profile is used but due to some problems i can't see 3 leds on right. I want to change the color of the entire keypad.Keypad: tartarus pro v2Software razer synapse 3.8.228.22313 May be a solution: change profiles instead of keymaps. You can set different profile colors. DON’T TELL ME ABOUT IT. I WANT TO USE MY DEVICE.

0
RifleGreenradiovalley990
19 hours ago
ROYALSKY8853
ROYALSKY8853Insider Mini
posted in Razer Support

Razer gold coin pending after successful payment

 

1
Razer.Zionzedd
21 hours ago
A
asunaeiInsider Mini
asked in Razer Support

Razer Orochi V2 USB not working

My mouse works on bluetooth, so the mouse is working fine. Near perfect condition, because i take care of the mouse and am never harsh with it. Been having this issue for about 6 months, and I haven’t requested help because it works fine on bluetooth.  On the support website, they suggest updating drivers, reinstalling synapse, etc., and none of the solutions work. The razer team cannot and will not help me. Anyone have any other suggestions than the ones listed on the website?

1
Razer.Zionzedd
21 hours ago
Y
Yo_GabaInsider Mini
asked in Razer Support

Razer Nari Ultimate Dongle Issue

Hi so I was going through and trying to learn how to fix my issue but it is apparent that the dongle on my Razer Nari Ultimate has malfunctioned and wont allow for my headset to connect anymore.

1
Razer.Zionzedd
21 hours ago
N
nicholaswqsInsider Mini
asked in Razer Support

Pending Razer Gold Purchase

 I have this pending purchase problem . Its already coming to 12 Hours , is anyone facing this issue? 

1
Razer.Zionzedd
22 hours ago
directCoralReeffresh215
directCoralReeffresh215Insider Mini
asked in Razer Support

can i pairing my mouse with another dongle of the same mouse model

i lost my usb dongle of viper v2 pro, but i have another from a viper v2 pro mouse too, so can i pair them to use normally or not? 

0
directCoralReeffresh215
22 hours ago
Phatsac
PhatsacInsider Mini
asked in Razer Support

Razer Cortex help

So i have been using razer cortex for about a week then all of a sudden it opens normally just fine but then the program itself goes dark i cannot see anything the progam is open and running the task manger says its running and is responding nothing wrong here. but other than that i dont know what to do. oh i did a clean install but after it opens it still goes dark just the program goes dark not my screen or anything else. its just so weird that when i open it i see everything just fine but like 3 seconds later the program just turns into a dark or black screen.  any advice on this issue would be welcome thank you...

3
Michelle-RazerCortexPC
22 hours ago
R
Ratarden
posted in Razer Support

Razer Nari Ultimate Dongle Replacement

I have had this headset for at least 2 years, It's worked fantastically the entire time right up until a few days ago when it stopped connecting. headset works fine with the cable connection, I've tried to use the various utilities to fix it and none them of worked so i went to look for a new dongle online and could find nothing, then i saw other posts of people with the same problem. Can anyone help with solving this issue.

7
Giraffe_65
1 day ago
A
asunaeiInsider Mini
asked in Razer Support

How to fix middle mouse button not working?

My razer orochi v2 middle mouse button randomly stopped working mid-game. I am never harsh with my mouse and it is in near perfect condition. The razed team refuses to help me. Any one know how to get it to start working again?

0
A
1 day ago
K
kelkinInsider Mini
asked in Razer Support

Can't click taskbar when Razer Synapse is installed.

When I install Razer Synapse on any PC, whether Windows 10 or Windows 11, I am no longer able to click on items on the Windows task bar. I can’t click the start button or change focus of opened applications, clicks don’t seem to register when clicking anything on the task bar. If I press the windows button, the start menu does open, and if I press ALT-TAB, I can still change focus of apps, so windows is not frozen; it’s just clicking anything on the task bar that is the issue. If I uninstall Synapse, the problem goes away. I can reproduce this at will on multiple PCs. I can’t imagine I”m the only person with this problem, yet I don’t see much about it here, but I do see other complaints when searching the web with no solution.  This is rendering my $300 keyboard useless since I can’t install the software required to actually use it.  And no, I did not create any macros or change any settings to cause this.

1
Lehham
1 day ago
A
AAA1234512345
posted in Razer Support

A question about a commercial invoice.

Hi. I recently ordered a headset from Canada with free shipping and got it today. And I found a commercial invoice in a plastic bag on the parcel. The invoice says something about Invoice subtotal, Freight costs, accessorial costs, and so on. I don't normally see this invoice document when I order from Canada Amazon. Can someone clarify that the cost on the invoice is not something that I have to pay? I paid the product price and local taxes at the checkout. Thanks.

1
bitcarCorn252
1 day ago
M
mickeym666Insider Mini
asked in Razer Support

razer nari ultimate usb

My USB for my razer nari ultimate does not work anymore and I would like to buy a new one. A couple of months ago, I could still find these in the store. Unfortunately, now I can't seem to find them anywhere. Is it still possible to buy these?

0
M
1 day ago
H
Happy0neInsider Mini
asked in Razer Support

Razer Viper signature edition drop #2

Hey!Hope you’re well!I missed the first drop of the signature edition, but I haven’t been able to find any credible information as to when or if a 2nd drop will occur. I’ve tried Googling around and was thinking about writing to support, but it mostly seemed to be oriented towards products warranties and spare parts, not questions about new products - my apologies if I misread.I have health issues with my hands, which are also on the smaller side, based on everything I’ve read about the specs this seems to be the mouse I could use without pain, so I’d love to know if I can expect it anytime within the next few months so I can save up the money or if I should look for an alternative option.Any knowledge is appreciated, thank you for reading :) I hope you have an awesome day ahead! 

0
H
1 day ago
directAMBERTangoPink909
directAMBERTangoPink909Insider Mini
asked in Razer Support

new razer ultimate wont charge but shows charging

Brand new razer ultimate will not charge on dock, shows charging and all corresponding lights are on. Battery percentage will not go up but will decrease with use.

0
directAMBERTangoPink909
1 day ago
Ashinari
AshinariInsider Mini
asked in Razer Support

Razer Nari Ultimate rapidly disconnecting

Having the same issue as many others here - Razer Nari Ultimate worked fine for a long time now all of a sudden is rapidly disconnecting/reconnecting on PC/PS5 - causing playback issues and of course forcing me to use 3.5mm jack - reached out on twitter troubleshooted everything from the recovery tool to having my case escalated to “advanced support” but its been 5 days without replyUSB ports work for anything else just the headset keeps cutting out and its infuriating - please assist as this is my third locale for support

4
Z
1 day ago
F
FernandoBarcellos
posted in Razer Support

HELP Hyperpolling wireless

I bought a wireless hyperpolling mouse for my deathadder v3 pro mouse, I plug the original cable that came with the mouse into hyperpolling and it doesn't light up. It appears identified in synapse 3 as soon as I connect the cable, but when I click to locate my mouse, which is also normally identified by synapse 3, it does not locate the mouse. Can someone help me?

1
headOceanBluevine474
1 day ago
P
PacificNWInsider Mini
asked in Razer Support

Opus Factory Reset - How long does it take?

Hello! My Opus headset was stuck on a solid green light, but otherwise not functioning for 2 days. So, I let the battery go dead and clicked the key combination for a reset (power + volume buttons). The headset responded with a red, flashing light and has been stuck in this mode for several hours. Has this happened to anyone else? What do you recommend? Thank you!

0
P
1 day ago
S
Stonewall6165Insider Mini
asked in Razer Support

THX Spatial Audio Activation Code doesn't work.

Hello, I bought a Razer barracuda x Headeset. I followed the instructions and got the email with the activation code, but it doesn't work. I tried the Code also to buy it in the Razer Shop, but it's also invalid. 

0
S
1 day ago
diivious
diiviousInsider Mini
asked in Razer Support

Blade 16 support for WDS400T2X0E SSD

Can anyone confirm the Blade 16 can support 2 of the WDS400T2X0E SSD Drives?The specs page is not clear if it supports a total of 4Tb or 4Tb per SSD (total of 8Tb)  

0
diivious
1 day ago
CookiesCookie settings
FOR GAMERS. BY GAMERS.™
Copyright © Razer Inc. All rights reserved.
FOR GAMERS. BY GAMERS.™