Razer Support

Hello Razer Support Team,I am contacting you regarding my Razer Kraken 7.1 headset.This is an older device (around 10 years old), and I previously used it withRazer Surround / Razer Synapse with the 7.1 Surround Sound fully activatedon this same Razer ID account.Due to changes in the Razer software and activation system over the years,I have lost access to the 7.1 Surround Sound feature that was previously active.I understand that my device may no longer be listed as eligible under thecurrent system, however this license was already activated and used in the past.I am not requesting a new activation code.I am kindly requesting the restoration of my previously activated 7.1 SurroundSound access, or guidance on how to access the legacy software compatible withthe Razer Kraken 7.1.I still have:- The headset- The original box- The serial numberI can provide photos or any additiona

I updated the Signature edition dongle firmware along with the mouse. The mouse updated successfully but the dongle kept on failing to update. Now the dongle cannot be detected. My windows is up to date. I re-installed synapse and remove and reinstall razer drivers. Still the same issue.

Hello,My headset appears to be turned off in Synapse, but it is actually turned on, the dongle is properly connected to the PC, and the sound is working perfectly. However, I cannot use Synapse to change the audio or THX sound settings. Thank you in advance for your response. PS: I am French, so I am using a translation service. I apologize if this is unclear. 

I want to change a phone number that I no longer use and cannot change.

I my razer viper ultimate is nog charging beyond 4%. I have cleaned everthing around the dock and the mouse and still nog charging beyond 4%. But i can use the mouse multiple hours/days on this. Anything that can fix this so the red flikkering light goes away?Kay

My Naga Pro scroll wheel has a mind of its own. it use to jump or not spin, but now its just scrolls all the way up or down after some usage. i have tested this on a windows machine and a mac, bluetooth and 2.4, compressed air, and hard scrolling. Am i SOL’d or is there a solution (manual fix) that is out there that i have not found yet? at this point i’m pretty sure its a hardware issue. 

Hey guys, so my problem is that i bought a license for THX spatial audio in january this year and just yesterday everything was fine but when i booted up my pc today it told me to activate  a license again as if I never bought it. It wont even let me log into my account on the app so now I have no clue how to get it back. Anyone help?

My old phone number was already lost due to my phone being stolen but i still have access to my email. How can i have it updated? Please help me 😭 Badly need this to be updated. 

I’m trying to Install Linux on my new laptop (specifically Fedora)  The Os should work with Secure boot but Every time I try I get a red box saying to check boot policy in bios.If I disbale Secure boot it works but then when I try and use Windows I get errors regarding pin not working due to secure boot being disabled 

Hello, I recently purchased a new black shark v2 x and when I tried to register it to activate 7.1 surround sound, I received a message saying that the product has already been registered. I bought this item brand new and would appreciate your help in checking this issue and advising me on the next steps. Thank you for your support.

Hello Razer Team,Good day! I got the Blackshark V2 X Headset as a gift from my friend recently. I wanted to enable the 7.1 surround sound for which I needed the activation code. The problem is when I went to register the product via my Razer ID, I got the prompt saying “The product is already registered. Contact the Razer support.”My friend didn’t claim the activation code I confirmed. Please help.

I purchased a secondhand Razer Lancehead mouse. The dongle was not included with the transaction. Can I purchase a dongle, pair it and use this mouse?

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Hello.I’m trying to register my Razer Kunai Chroma Triple Pack on the Razer website, and it asks for the serial number, part number, and purchase date.I chave the part number and purchase date, but I can’t find the serial number anywhere (box or fans).👉 Do these fans have a serial number? If not, what should I enter in the S/N field?Thanks!

I just purchased a Turret for Xbox new in box only to discover that there is no dongle in the box. Since these are hard to come by, I don’t want to just get rid of it. I did a bunch of research and saw that you can pair a new dongle and the part number is RC30-028201. You still provide the dongle pairing utility for turret for xbox, which I downloaded, so I’m hoping you still have dongles somehow.

I have the exact same problem as in this thread where the tilt mechanism does not stop the chair from tilting backwards or forwards. My chair is out of warranty so I was wondering if there is any fix for this I can do? I have the iskur  RZ38-0277 

razor laptop coolingpad stop woking after only 1 day i tried to plug it in to other outlets but it still wont power on

Was gifted a Razor Ornata keyboard for B-Day in Dec and was wondering if that would come with a Battlefield 6 System Override Soldier Skin code?

Hi i have a problem my phonr number does not register on my account after several tries,rebots etc it simple does not work,i have used raze two years and it is always a oain when i use the waller because of issues like this,i want my account to register my number to buy digital currency if after trying this it does not work then ill stop usin ryzer all together 

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

安裝選項在哪裡？甚至沒有在線客戶服務？？這就是雷蛇的品質？

there was an unexpected error (Cant receive code)

(Removed screen showing the account details for security purposes)I’m having a problem in my OTP codes and so I cannot proceed to my purchase and also cannot change my 2-step authentication or get my backup codes because again no OTP is arriving. I need help please Now I cannot do anything with my account since every transaction even updating any details needed to have an OTP via SMS but nothing arrives. Thanks

the whole numbers row except backslash doesnt work. aswell as the entire fn row including ESC and the ones on the right print screen. etc. I have tried everything i think, unplugging. closing all synapse apps, cleaning the keys shouldnt be a problem cause it happened randomly while i was on my pc not sure what caused it to happen though, its werid there must be a fix since only sdetermined keys dont work as if something disabled them

I ordered a monitor stand, laptop stand, and key cap in South Korea and paid with my credit card. But I couldn't see the order details on the site and didn't get an e-mail saying I ordered. I can't even cancel my order because I can't see the cancel button. If anyone knows this well, please help me