Razer Support

Hi , Mine is the RB18 with 13950HX and the when I use Pure Battery Analysis app to check the charge rate, it is only showing ~50w despite using thick cable and high watt charger. Tried multiple chargers and cable combo.  Is this due to bios or firmware limitation? Thanks, 

Hello, I have a problem with my kraken V3 pro dongle, it doesn’t get detected anymore and i can’t use my headset :(Where can i buy one of them in France please ? Thank you

 Hello,I hope you are doing well.I am contacting you regarding my Razer headset (BlackShark V2 X). I recently obtained it second-hand, and unfortunately, I did not receive the original packaging or the activation card.Because of that, I do not have access to the serial number or the 7.1 Surround Sound activation code.I would like to kindly ask if it is possible to help me obtain a license or activation code so I can use the 7.1 Surround Sound feature.Please let me know if you need any additional information from my side.Thank you in advance for your support.

why i cannot see my mouse on dashboard ,

I am from Brazil, and I purchased my Razer Iskur X chair in January 2023. Recentlu, the gas lift cylinder has lost pressure, and the chair no longer stays at the desired height. I would like to replace the cylinder, but I am not sure which model or specifications are compatible with this chair.Additionally, I was unable to locate the serial number on my chair, as the label appears to be missing.Could you please advise me on the correct replacement part or provide guidance on what I should purchase?

I’m having a very specific charging issue with my Viper V3 Pro. My mouse does not charge while the PC is turned on and in use. When plugged in, the LED indicator flashes green briefly. It only charges when the PC is in Sleep Mode or completely Shut Down.

I won a headset from Google. How do I redeem? 

Hi Razer Team,I am trying to read a support article on the Razer Support website, but the URL is returning a raw JSON error instead of rendering the webpage content.Here are the details: Affected URL: https://mysupport.razer.com/ Error Output: {"code":"401","message":"Unauthorized"} I am currently logged into my Razer account, so this appears to be a backend authentication or routing issue with this specific endpoint. I have attached a screenshot of the error for your reference.Could your web or support team look into this? Thank you!

This message is to the Razer Company. Ever since the last razer synapse update my Razer Freyja’s haptics has stopped working (my freyja is not broken). I’ve done everything in my power to fix this issue, even sending my freyja to you guys for a replacement just to get the new one and have the SAME ISSUE! Upon further inspection I’ve come to the conclusion that this is a software issue and many others also have the same problem. We all spent our hard earned money to support your company as well as enjoy this unique experience  and we think its only fair your create an update ASAP to address and solve this major issue. Please response in a timely fashion to inform us of your plans to fix this. Please don’t earn a bad rep off of a simple fix. 

Following the recent update, my Razer Naga Pro (V1) went from lasting 3-4 days on a full charge to not even making it through 1 day.Anyone else have this issue or have any recommendations?Thank you

More than 3 hours trying to fix my problem and i end all the way up here 

I'm just wondering who i can contact to get replacement parts for my iskur chair was a gift and i do not have the receipt anymore

"I have 1500 TL in my Razer Gold account but I am not receiving 2FA codes to my Apple ID email. I need to change my email address or disable

Good Evening,I am looking to change my phone number on my account. I created my account back in 2020 when I was living in Germany with a German phone number. I do not have access to that number nor my backup codes.Is there any other way I can verify and have it changed?

I just updated Synapse 4 and now a couple of my listed devices are not responding as fast as other LEDs.Lian Li O11 Dynamic: All LEDs in all 3 zonesRazer Chroma ARGB Controller: All LEDsThey are acting like they are playing in slow motion. Despite the chassis controller and the ARGB controller not being the same device, they are both “slowed to the same time,” for lack of a better phrase. They do not update in real time like my Hanbo AIO, and other devices.Video here: youtu.be/w3bPZVU8Gr0I have uninstalled and reinstalled, I have restarted my system, I have updated firmware, I even opened up my computer, unplugged the ARGB controller and nothing has fixed it. :(

Hello, The issue is that the mic is not working anymore I have been running it on my ps5 for about 2 weeks than the mic stops working when I went to go play one day. No it’s not on mute or anything like that. I have tried to use the usb cable and nothing. The audio is just fine but the mic doesn’t get anything. 

Hey all,I've had my Basilisk pro v3 from 2023 and have the mouse dock to use it wirelessly, recently I've now had the issue come up that my mouse will turn on and off constantly while the mouse is being used and when looking in synapse can visibly see the mouse connect for a split second, show 100% battery and immediately grey out with the red power symbol in the top right after a second while moving the mouse constantly to keep it out of sleep mode. I have tried everything that other users and support tech’s have suggested. I have tried:uninstalling synapse and reinstalling it updated the firmware on both the dock and the mouse uninstalled every driver on every razer device connected to my pc via the driver cleanup toolSo far none of these have succeeded and my mouse when being used wirelessly still has this issue, I should also note that the included dongle also failed within 2 months of me purchasing th

Hi all,I have Synapse 4 installted and I’m noticing a strong delay between the time I press the thumb button and the time the keymap 1 switch to the second keymap 2.I set the button to switch keymap and switch back to previous keymap when released.I didn’t have this problem before.I have the same problem if I set up the same function on every other button. This issue make the function useless. Am I the only one? Thank you.

Hello,I am writing to report a critical bug affecting the Razer Kraken V4 Pro when used in wireless (2.4 GHz) mode.1. The Problem:In wireless mode, Windows and Razer Synapse correctly display two separate audio streams: Razer Kraken V4 Pro - Game and Razer Kraken V4 Pro - Chat.However, any external volume adjustment (via the wheel on my Razer Huntsman V4 Pro keyboard, the Windows volume slider, or media keys) is not applied to the selected stream. Instead, it affects the main audio device as a whole. This results in the volume of both the Game audio and the Chat audio being changed simultaneously and equally.2. Expected Behavior & Proof of Regression:The volume should be adjusted in isolation for the stream set as the "Default Device." If Razer Kraken V4 Pro - Game is set as the default device, any ext

Hey team, I just got the new Razer Thunderbolt 5 Mercury dock so I could have 3 monitors. However, the 3rd monitor isn’t working.Tested: 1. When I unplug 1 monitor the one not working starts, then re-plugging the monitor that monitor doesn’t start.2. Lowered the resolution size down3. Changed the refresh rate4. Tried with macbook pro (latest model with thunderbolt 5) still only 2 monitorsSpecs:Using thunderbolt 5 cables to each monitor3x Asus ProArt monitors

I went through multiple repairs when I initially bought my Razer back in 2022.  The Razer team eventually replaced the SSD because of boot failures and blue screens of death.  Now, years later, I finally wanted to add an additional SSD in the secondary slot.  When I opened the laptop, I noticed that the SSD had no cover and/or bracket so there is no way to secure the additional SSD.  It fits no problem, but only having the casing holding it “in place” is not safe and/or efficient.  Does anyone know where to find that black bracket part?  Tried looking everywhere...seems to not exist.  Picture included. 

Hello,I hope to receive assistance regarding my Razer Blade 14. The battery has started to swell and needs to be replaced.I live in Türkiye; do you have a service center here?Any information you provide would be greatly appreciated.

Hello, the razer synapse app (Version 4.0. [removed by moderator] ) doesnt recognize some important apps, i bought the razer naga and the tartarusv2 because i use lot of shortcuts to improve my performance on my job but i have lot of issues with synapse that doesnt recognize some important apps, at the start i didnt returned my razer stuff because i was not too worried when it only doesnt recognize Capcut but now it doesnt recognize cinema 4d either, i have to change profiles manually and its not supposed to work like that, i thought updating both apps, my windows and razer synapse could make it work but it doesnt. My windows its not old it have maybe 1 year since i installed and its genuine, i have an norton antivirus subscription, apparently its not a virus, i only use my system to work, i only have multimedia editing apps, my system info: intel i9-12900K, ram 64 Gb, rtx 3090 24gb, win 11

I have tried all the solutions i can find and nothing worked. It was working just fine yesterday and suddenly last night it stopped working.

I tried to register the product to use 7.1 surround sound, but a message was displayed saying that the product was already registered, as in the title. Please help me