Razer Support

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

Hello, I have a brand-new Razer BlackWidow V4 Low Profile HyperSpeed Orange switches and I am experiencing an issue that I need help resolving.When I switch to wireless mode, the keyboard starts experiencing severe, random key ghosting and input spamming like: The Spacebar acts as if it is constantly being held down. It randomly triggers Windows key shortcuts (e.g., Windows Key + random characters), launching various applications. Pressing a single alphanumeric key types that same character 5 or 6 times in a row. When I switch to wired mode, none of these issues occur.The same thing happened a few days ago when I toggled from wired to wireless mode during an active Windows session. Rebooting Windows while in wireless mode temporarily resolved it until today. Frankly, I expect a keyboard at this price tag to switch seamlessly between wired and wireless modes without requiring a system restart.Some notes: I also use a Razer Naga wireless mouse. The wireless dongle is positioned rig

Former Ticket 260911-000624Hey razer. I ordered 4 Screws and Bolts for my Razer Chair months ago. For some reason, the USPS could not find my address, and deliver my package. I asked you to help me correct my address and re-deliver my package again, but my package’s current situation is lost. USPS Tracking number is [removed by moderator] 395078247. The latest message from Razer Help was asking me to ask help from my local USPS, but they have no other way to track my package either. In this case, do you have any other way to solve my problems? Thank you

Hi, I have a question if someone can guide me to get the screen or the hinges for my RZ09-0351. I hope someone knows a website.

I was trying to update my headset but the hypersense button was not working so i closed the updater. After playing with the button it started working again. But after trying the updater again my computer can’t find usb dongle anymore. Is my usb dongle dead? Can I get a replacement usb dongle?

I am from Austria and ordered the wuthering waves collab mouse. It is now being held at customs by dhl tho since the pins that are given for free with order are not assigned any value in the bill so they can't complete customs. They told I would need to reach out to where I ordered it from which is Razer, but I can't reach a support anywhere on the website. What should I do now?

Hi Razer Support,I need help with my Razer ID account.My Razer ID was created using Sign in with Apple with Hide My Email, so the email address registered to my Razer ID is an privaterelay.appleid.com address.I still have full access to my Razer ID account through Sign in with Apple/passkey. However, whenever Razer sends an OTP to my registered email address, the OTP never reaches the email address that Apple Private Relay is set to forward to.I have already confirmed in my Apple ID settings that Forward To is enabled for the Razer relay address and that it points to the correct email address.Because I cannot receive the OTP, I am unable to change my Razer ID email address, add a mobile number or backup email, or enable 2-Step Authentication, as these actions require the OTP first.I would like to change the email address associated with my Razer ID from the Apple Private Relay address to my actual email address.I can provide my Razer ID, private relay address, actual email address, and

My Razer Blade 15 Base Model (Early 2021), RZ09-0369AG22, has BIOS version 1.00 dated 04/01/2021.With Secure Boot enabled, it fails before Windows starts with:“Secure Boot Violation – Invalid signature detected.Check Secure Boot Policy in Setup.”Windows starts normally with Secure Boot disabled.I followed Razer’s official Secure Boot Recovery USB procedure, Answer ID 20795. The recovery USB booted correctly and Secure Boot worked once, but the error returned after the next shutdown/startup.Is there a permanent Secure Boot certificate / BIOS / firmware fix for this exact model? I do not want to authorize a paid repair or replacement before receiving a diagnosis and written quote. 

my razer hunstamn v3 he keeps disconnecting every 20mins only fix is plug unplug plz help

Where can I order a replacement gas cylinder for the Enkei Chair?

Hello,I need a replacement wireless dongle for my Razer BlackShark V2 HyperSpeed. The original dongle is lost.Model: BlackShark V2 HyperSpeed (RZ04-0496) Dongle part number: RC30-0496Serial number: [RZ04-0496] Region: Germany / EuropeCan you please check if a replacement dongle is available?Thank you!

I lost the mic & dongle for a barracuda x headset, I don't know which replacement parts to get or how to re pair the new dongle when I do get it, any advice/recommendations? Thanks 

I Can not use my Wolverine V3 PRO 8k, I tried 8 different USB c cables and even unplug it from the controller to plug my phone in it charges. I check both ports they are clean. I tried to install firmware, but it can't find the Controller.

I've been using Razer products for at least 15 years, and throughout all this time, I've had to literally fight your software just to get things working.Not once have I ever experienced an update that actually made anything work better. This is absolutely ridiculous! I honestly can't think of a single other company with software this consistently terrible that seems to do absolutely nothing about it.I've wanted to write this post for a long time, and I've finally reached my breaking point.I put up with Synapse 2 for years, constantly trying to get automatic profile switching to work properly, only for it to keep breaking. Then I spent a long time dealing with Synapse 3, which couldn't even properly sync profiles across devices over the internet.And now, after yet another update, Synapse can't detect my devices UNLESS I HAVE AN INTERNET CONNECTION.What the actual hell, Razer?The worst part is that it took me a while to figure out what was going on. For quite some time, I thought I was d

when i plug in my mouse it turns off my wifi the second i turn it on i already updated drivers what should i do now?

I'm experiencing extremely low microphone input gain with my Razer BlackShark V3 Pro on macOS. People on calls consistently tell me they can barely hear me. This is my third BlackShark V3 headset. The first one had a faulty mute button. The latter two had this low input gain problem. I've done quite a bit of troubleshooting and have reproduced the problem across multiple Macs and connection methods. My setup / results: Razer BlackShark V3 ProHeadset firmware: 1.3.2.0Tested on both an M1 MacBook Pro and an M5 MacBook ProMicrophone input volume in macOS is set to 100%The microphone level is still extremely lowReproduced in multiple applicationsSame behavior on both Macs Bluetooth testing: On my M5 MacBook Pro, macOS detects the headset as BlackShark V3 Pro. When using Bluetooth, system_profiler SPAudioDataType reports: BlackShark V3 Pro:Default Input Device: YesInput Channels: 1Manufacturer: Apple Inc.Current SampleRate: 16000Transport: BluetoothInput Source: Default Bluetooth informatio

I’m successfully logged into ID.me, verified status and received the discount code. However, when I try to apply the code during check out, I get an error: “Sorry, this promo could not be applied.”I’ve follow all instructions here: https://mysupport.razer.com/app/answers/detail/a_id/1937/~/i-received-a-you-have-entered-an-invalid-promo-code-error-when-using-my and nothing is working. What can be done to get a correct military discount code?

Hi, like the Title says i have the “known problem” like all the others. Pls help me with a new firmware thank you!I have my Serial Nr. ready :)regards

Hello, I have a 3 month old mouse, a Viper V4 pro. As of a few days ago, I kept receiving low battery notifications even though I have charged the mouse sufficiently. I checked Synapse and it indicates that my battery is at 0%. Despite it being at 0%, I was able to use it for hours. I have performed multiple uninstalls of Synapse and repeatedly paired the mouse but the values in Synapse are super wrong. May I know if I have a hardware issue? 

i bought a razer black shark v3 headset to use for my xbox a few weeks ago and i’ve had no problems and it’s been great since. but i now can no longer power on the headset using the power button even though it is charged. i’ve tried to hard reset but nothing worked, and for some context i powered it on and used it for about an hour and left it sitting and when i came back it had powered down like usual but now im unable to get it to turn on no matter what i do. i’d like to know if maybe its a problem with the button itself but i would doubt it considering it was working fine before i left it or maybe some type of software bug but im unable to use the app for the headset to fix it as im unable to turn the headset on to begin with. any help would be greatly appreciated.

I was wondering how I can get a new one 

I got a new pulsar meiy glasspad and with low and medium Lift off distance the sensor stops tracking and stutters sometimes. I’ve tried updating firmware, fix is using High LOD but I’d rather not use high lod because its harder to do long swipes.

Hello,A question for Support:I have several Razer products that I won in a giveaway.Do these products not come with a warranty?When I enter the serial numbers on the https://www.razer.com/razercare/warranty website,I receive this message:We cannot locate your serial number in our database.The serial number may have been entered incorrectly. Please check and try again.If your product has already been replaced under warranty, please contact customer service for further assistance.

Dusted off my Nari Headset after a couple years(maybe more) of not using it. I actually needed it for the moment as my I moved and my speakers were not setup. Plugged the dongle in after letting the headset charge some.  Installed some software called Sinapese(it automatically came up). I really couldn’t understand the interface so I nevermind’ed that and started playing some music. I just want a very basic let’s plug-n-play experience. None of this cover 60% of your screen with a bunch of nonsense. 40-50 seconds later I heard a tone like it disconnected. I’ve tried multiple USB ports, which all work for other products, but my Nari just sits in “pairing” and getting no where.  I’ve uninstalled/reinstalled sinaspese - no goTried the Nari Dongle Recovery - just hangs there saying “Plug in the wireless USB transceiver (dongle) to your PC.”Cannot use the Nari Pairing Utility as it does not get recognized wireless NOR wired. “Plug in the wireless USB transceiver (dongle) to your PC.”I unins