Razer Support | Razer Insider

Razer Support

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  • 33,392 Threads
  • 48,500 Replies

33392 Threads

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Lixtu1983Insider Mini
asked in Razer Support

Unable to register product: Unrecognize S/N

 the app unrecognize my S/N 

0
L
2 days ago
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ZaDonkey_4Insider Mini
asked in Razer Support

Macro Question

Help Me With My Mouse I am trying to create a system where i tap a button on my MOUSE and it lowers my dpi by 200 and spams left click and then when i let go of said button on MOUSE the dpi will be increased by 200 and left click spamming will stop. And if you are going to help me by telling me to go to the macro tab in the top it does not show up, the only sections are ( Synapse--Keyboard--Mouse--profiles--connect--studios ) this is show in the picture below. Mouse: Razer basilisk X hyperspeed If this is not possible please let me know. Thx :)

1
FiszPL
Vanguard
2 days ago
Cody0866
Cody0866Insider Mini
asked in Razer Support

Huntsman V2 Analog repeating previously pressed keys

Hi there. I’m the owner of (so far) two Huntsman V2 Analogs. I fell for the marketing gimmick of the variable actuators, but that aside, I love them to bits. I use one, and my boyfriend uses another. My keyboard will, at seemingly random, repeat the last dozen keys or so that have been pressed in the last minute. The result is an infuriating situation where the keyboard will repeat windows key presses, enter keystrokes, alt-tab inputs (which makes games more interesting), grenade key (g) inputs (which makes games slightly more interesting), fire-mode selector (x) inputs (which makes games significantly more interesting), and spewing the last few seconds of conscious thoughts I’ve just typed a second time in an instant, trashing whatever sentence I’m trying to formulate. If that happens while I’m typing this, I’ll leave it in as an example.So it registers as actual inputs, so I immediately suspected hardware, or some kind of conflict. I haven’t noticed if the chroma lights respond to th

36
Ros6777
2 days ago
placeWoodBrowngreat506
placeWoodBrowngreat506Insider Mini
asked in Razer Support

if i mistakenly scratch off codes can it still be used

Hope you're always available for my service 

1
FiszPL
Vanguard
2 days ago
6
69xHavocInsider Mini
asked in Razer Support

Asking for help w/ Orochi v2

I lost usb dongle for my orochi v2 mouse so what can I do now? 

1
FiszPL
Vanguard
2 days ago
laptoptitan.vn
laptoptitan.vnInsider Mini
asked in Razer Support

Razer Blade 15 Base 2019 has power boot problems

When pressing the power button, the laptop displays the logo then turns off and restarts automatically, repeating 2 or 3 times. Then laptop works fine 

0
laptoptitan.vn
2 days ago
S
SrStarBlumInsider Mini
asked in Razer Support

Razer Viper V3 problems

i have problems, i dont know but sometimes has delay or no response, my pc is closer to the mouse. sometimes when i make a fast movement the mouse is cold on the screen i dont know what to do, how can i check the status of the mouse? or you recomend me make use of the garanty? sorry for my english i started to learn 1 month ago.Tengo problemas, no lo sé pero a veces tiene retraso o ninguna respuesta, mi PC está cerca del ratón. A veces cuando hago un movimiento rápido el ratón se congela en la pantalla o no me deja hacer movimientos hasta que sigue funcionando, no sé qué hacer, ¿cómo puedo comprobar el estado del ratón? ¿O me recomiendas hacer uso de la garantía? 

0
S
2 days ago
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Divinesoul222Insider Mini
asked in Razer Support

razer raptor 27 monitor

Hi everyone bought my son Razer raptor 27 monitor keyboard mouse . My son has Mac laptop how do I successfully connect this do I need a processor? Or a SD Card please help 

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sleekOPALAztecGold299
2 days ago
DarkBlueGraycoolville706
DarkBlueGraycoolville706Insider Mini
asked in Razer Support

Hello my friends, when I purchase from PayPal, I get an error. I hope for a solution

 

0
DarkBlueGraycoolville706
2 days ago
A
Anonymous
asked in Razer Support

Sleep Mode Shortcut (via Fn + Pause Break) Doesn't work anymore. Why? Razer Ornata V2

I have Razer Ornata V2. I uninstalled the Razer Synapse app on my laptop once because it was running the fan loud. But then I reinstalled it back again. I have lost the ability to use the sleep mode shortcut (via fn+pause break). Do you think there's a way to bring that shortcut back, knowing that it works fine but only when my account is logged out of Synapse?

10
spacestationCeilfresh936
2 days ago
manyakguclumiyav
manyakguclumiyavInsider Mini
posted in Razer Support

Solution of the Barracuda Firmware Bug (Cannot update and charge)

It’s a major firmware bug and also it’s very annoying thing. When you try to charge your device while headphone on, your device may have this bug. Solution is very easy. Remove right speaker cap and four screw from unit. After that disconnect the Li-on battery from the unit for a while. When the battery disconnected try to turn on your unit. Then you can connect battery connector. That is the solution. Enjoy!  

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manyakguclumiyav
2 days ago
G
GlaringDiamonInsider Mini
asked in Razer Support

7:1 Surround sound not working despite doing all necessary steps

Hi all, the surround sound will not actually play any audio despite me setting it to default, etc. Any help?

0
G
3 days ago
sharpCherrysource632
sharpCherrysource632Insider Mini
asked in Razer Support

Is my v2 controller broken?

I've had my Razor kishi V2 since Feb 2023 and it's stopped working. When I plug it into my phone, ita recognised very briefly and then the light goes out and doesn't work. Could this be anything to do with firmware? Hoping I can avoid having to go through the faff or a return under warranty. Thanks in advance 

0
sharpCherrysource632
3 days ago
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I_am_FriskyInsider Mini
asked in Razer Support

Razer Kaira Pro mic not connecting to pc

About 3 days ago, my pc stopped properly connecting to my Kaira Pro headset. It usually paired via bluetooth with music&voice and now only displays music. The microphone does not show up as an output source anymore. I made sure i have the latest drivers installed for the headset and for my bluetooth module. The microphone also is functional, as it does works properly on my xbox one. Any ideas on how to fix this?

0
I
3 days ago
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Telmopro77Insider Mini
asked in Razer Support

Razer hunstsman mini switches

Hello Razer,  I hope your sails are going well. All my life razer has been my favourite gaming company and now it's also my parents. I have bought all stuff from razer such as keyboards, mice, monitors, even pc cases. Now I have come up with a curious question. I bought the huntsman mini because i'm a big fan of 60% keyboards and I have liked it very much. I have both the linear black keyboard with red switches and the purple switch mercury keyboard. The problem I ran into is that I dont really like the sound of the keyboard. I wanted to ask if these keyboard switches can be swapped with maybe some other razer switches or like panda switches.If you can, I would really appreciate it and for me it would be the world's best keyboard no doubt much better than the steelSeries mini keyboard.  

0
T
3 days ago
B
BasedShady
posted in Razer Support

Razer devices constantly disconnecting and reconnecting

My razer devices disconnect and reconnect out of nowhere. When it starts this cycle of disconnects and reconnects, it usually happens for several minutes straight. This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use. My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2

13
D
3 days ago
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aquatic01Insider Mini
asked in Razer Support

razer 18 bios 2.04 not updating

Razer,I downloaded the latest BIOS from today, 2.04, but after installing, the previous BIOS 2.02 is still current.  I tried many times, ensured windows was updated, still wont update the system.  Any advice?

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A
3 days ago
A
argento2602Insider Mini
asked in Razer Support

Windows system sound issues after cleaning system using razer cortex

Hello, I’ve been having problems with most of the Windows system sounds ever since i cleaned my system using Razer cortex about a week ago. About a week ago, I cleaned my system with Razer Cortex and I noticed, that most of my system sounds didn’t work anymore. Some of them still work though. I’ve tried everything I could, like reinstalling sound drivers, but it still hasn’t fixed the issue. This has also affected some other apps like discord, for example, I cannot hear audio during a stream. Does anyone know how to fix this?

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A
3 days ago
GuppieGreensmartbook796
GuppieGreensmartbook796Insider Mini
asked in Razer Support

my gift card didnt get my money

I purchased a razer card yesterday and when I try to redeem the card it said it was already used please assist me in getting my money back or load my card 

0
GuppieGreensmartbook796
3 days ago
labBudGreensolo345
labBudGreensolo345Insider Mini
asked in Razer Support

RAZER WOLVERINE V2 PRO

Hello,can you help me with setting up my Wolverine v2 pro controler for ps4. It just cant reconize bluetooth from controler.

0
labBudGreensolo345
3 days ago
Y
YoloXPHDInsider Mini
asked in Razer Support

Razer Ornata Chroma 1-0 and ß and ' keys are not working

Hi, so I connected my new Ornata Chroma and the keys mentioned in the title don’t work. It’s not the demo mode because all the other keys are working and closing or reinstalling the drivers and Razer Synapse didn’t help.  It’s also the same when trying other USB-Ports or computers. Does anyone know, how I can fix that? 

0
Y
3 days ago
T
TinyToffeeCookieInsider Mini
asked in Razer Support

Razer Naga Chroma / Major Lighting Bugs

Hello, I’ve been having light issues with my Naga Croma probably ever since it was forced to the new Synapse program. So I’ve mostly just kept it on green. But recently it’s getting on my nervers and I want to change colours. Which doesn’t work!First off: The logo NEVER changes to anything other than green! It just goes from bright to dark.Number Keys and Scroll Wheel change from green/yellowish/orange/red during Spectrum Cycling, with the option of adapting to a dark blue if chosen in static. Of course only when chosen as dark colours. Lighter shades do whatever the heck they want to do.   I know she’s old and all, but seriously if it wasn’t for Synapse 3 I’m sure I wouldn’t be having this issue. (Considering I have to un- and then re-install everything with almost every update because she just doesn’t work anymore at all. Respectively Synapse 3 doesn’t work anymore at all, and with that, the mouse too. Synapse 2 is fine like it always has been. Same goes for the Deathstalker Chroma,

5
T
3 days ago
M
Metalbear66
posted in Razer Support

Razer Barracuda Pro - Bad Audio Quality when Mic is used

Hi! I'm on Windows 10, all my Drivers and Softwares are a 100% up to date. However.. i can't find the solution for the following problem. The headsets audioquality is awesome when i am NOT in a Voice chat (Discord, Zoom, etc.) But whenever i join in one, or something uses the headsets Microphone the sound quality drops daramtically.. like its mono or stereo (idk.) with almost no bass. And when i leave or close the app that uses the mic its fine again. I couldn't find any Settings in Synapse nor the basic windows Audio Device settings. I found some forums online where they assume that this is some "hands-free" functionality when using Bluetooth headphones but idk about that. It's very frustrating that i can't enjoy an awesome game with amazing sound when i am playing with my friends and speaking to them. The previous headset i owned whic is a Logitech G935 didn't had that kind of problem. So there is definitely something with the Barracuda Pro. Thanks!

9
_
3 days ago
RiddleMeNani
RiddleMeNaniInsider Mini
asked in Razer Support

Charger for Razer Blade 15 base model

The charger for my Laptop (The Razer Blade 15 base model, 2020 I think) has suddenly stopped working.I did notice some fraying a few days prior, at the point of connection with the cord and the power box itself, but figured 'Hell, I can order one next Payday, it's in a week and a half'. I've already ordered a replacement at the expense of $130 but what do I do with the old one? I don't want to just toss it in the garbage, I don't know if it works like batteries where it's bad to do that or nah - but also I was hoping to maybe find some compensation of some sort?  It was sudden, the laptop is barely a year and a half in my possession, and I had to shell out 130$ out of knowhere...it's gonna take until this weekend, nearly a full week since the whole thing went kaput, at least and my laptop is just completely dead and useless till I can get it charged back to 100.I use it for more than just gaming, to say it's a bit of an inconvenience is saying it a little lightly.

1
RiddleMeNani
3 days ago
MagicTom
MagicTomInsider Mini
asked in Razer Support

Naga Pro connectivity issue

Hi, I have received a new replacement Razer Blade 14 I have a Naga Pro mouse that does not appear anymore in Synapse I have a new Hyperspeed Dongle because I broke the last one I cannot manage to connect the mouse in Synapse again even with the Pairing Utility. The step 2, mouse connection via USB is ok but the Dongle is not detected when I plug it in. Is it because it is not the original dongle that came with the mouse?  I hope somebody can help me :-)

4
MagicTom
3 days ago
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