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  • 42,822 Threads
  • 61,429 Replies
42822 Threads
brokeblad3
brokeblad3Insider Mini
asked in Razer Support
there was an unexpected error please reload the page and try again

there was an unexpected error please reload the page and try again

0
brokeblad3
2 days ago
P
PeakestFlyInsider Mini
posted in Razer Support
activation code (blackshark v2 x)

help…. I dont have a activation code when i bought the blackshark V2 X and I will really appreciate someone who can provide a new code for my headset so I can access 7.1 surround sound 😁

2
Amirreza_Taq
2 days ago
labbizAcidGreen262
labbizAcidGreen262Insider Mini
asked in Razer Support
Where do i buy the protien headband cushions for barracuda x?

I live in India and I couldn't find any website selling replacement for headband cushions for barracuda x. The only place where I could find them was ali express and they don't deliver to my country either. Do any of you guys know where can I buy them? 

0
labbizAcidGreen262
2 days ago
SouravESportsGaming
SouravESportsGamingInsider Mini
asked in Razer Support
Razer support approval for for warranty claim

I have a razer Naga v2 pro Wirless mouse. I got that from amazon.In India. There are some switches issue so i submit my ticket in acroma care and send my Mouse with box for warranty claim Than they tell me that they can't see my mouse serial number because its faded. So they asked me to get razer approval for this claim. How can I got that. There is no Razer Customer Care Number for India. Can Any body guid me about this. 

0
SouravESportsGaming
2 days ago
A
AdangioInsider Mini
asked in Razer Support
error 401 in opening support please help

 When I try to enter the support section of the Razer site to activate the 7.1 sound, I get the error {"code":"401","message":"Unauthorized"}, please help me

2
A
2 days ago
Claretportalclassic129
Claretportalclassic129Insider Mini
asked in Razer Support
Razer Viper Ultimate keeps disconnecting

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

23
himawariboshi
2 days ago
N
NetflyerInsider Mini
asked in Razer Support
Blackwidow V4 X

Does the Blackwidow V4 X have all programmable keys, not just the macro keys? Does the keyboard have the same functionalities as the first old Ornata Chroma and more or at least?Thank you in advance for your help! 

0
N
2 days ago
A
assassin4568Insider Mini
asked in Razer Support
7.1 Surround Sound Activation code

I recently bought a headphone (Kraken X lite P/N:RZ04-02950100-R381 )  but I couldn't find the activation code and wanted you to give me a code if possible.

1
FiszPL
Vanguard
2 days ago
freshtalkRedOrange513
freshtalkRedOrange513Insider Mini
asked in Razer Support
Razor basilisk x hyperspeed stopped working

I have a razor basilisk x hyperspeed ,i’ve left it overnight as i usually do without turning it off and when i woke up it didnt respond ,no redlight underneath, swithed battery and still no response, i’ve opened it and check the  pins from the battery to the bord and they are connected.What should i do ,or is it a lost case?

0
freshtalkRedOrange513
2 days ago
AC1950D01900032
AC1950D01900032Insider Mini
asked in Razer Support
Razer Wolverine V2 Chroma after update not working and stuck vibration

Hey. I have a razer wolverine chroma v2. After updating the firmware, the controller does not turn on at all! Stuck vibration when connecting. I have made sure the usb-c wire is properly attached and have tried on my other xbox series x  and there is still no response. When connecting stuck vibration. There is no connection. Help with the problem? With respect.

3
AC1950D01900032
2 days ago
Grapefocusfresh396
Grapefocusfresh396Insider Mini
asked in Razer Support
GameManagerService3.exe Crashing

I got errors on Event Viewer such as : Faulting application name: GameManagerService3.exe, version: 3.5.0.370, time stamp: 0x622f7973 Faulting module name: KERNELBASE.dll, version: 10.0.22621.4111, time stamp: 0xb2651143 Exception code: 0xe0434352 Fault offset: 0x0014a892 Faulting process id: 0x0x1AFC Faulting application start time: 0x0x1DB0992D571D14E Faulting application path: C:\Program Files (x86)\Razer\Razer Services\GMS3\GameManagerService3.exe Faulting module path: C:\windows\System32\KERNELBASE.dll Report Id: 2d557551-7bc8-4a08-b09a-1c99eda4233f Faulting package full name: Faulting package-relative application ID:    EventData     AppName GameManagerService3.exe     AppVersion 3.5.0.370     AppTimeStamp 622f7973     ModuleName KERNELBASE.dll     ModuleVersion 10.0.22621.4111     ModuleTimeStamp b2651143     ExceptionCode e0434352     FaultingOffset 0014a892     ProcessId 0x1afc     ProcessCreationTime 0x1d

3
CactuarChicken
2 days ago
D
DRAKK076Insider Mini
asked in Razer Support
Razer core X Chroma EGPU - Faulty On/Off Switch

Hi, reposting an ongoing issue that many other users seems to have faced or are facing. I have been experiencing a sparking / poppong sound which sometimes is accompanied by a small flash when turning the X Chroma EGPU device on using the device on/off switch. Following the last update, the X Chroma eGPU is not even turning on. Wondering if there is a link, or if from the beginning the conception was not somehow faulty? ‘looking forward to hearing from support / community users. Best Drakk076

0
D
2 days ago
L
llamuhxInsider Mini
asked in Razer Support
Deathadder V3 Pro Hyperpolling Firmware Won't Update

I just received my Deathadder V3 Pro that comes with the 8k Hyperpolling adapter.  The first thing I did was install Synapse and then I checked the Razer website for firmware updates.  I do see a very recent firmware update for the mouse so I downloaded it and attempted to update my mouse.  My mouse is not detected by the firmware update utility.  I have tried choosing both the left option, for updating the dongle and the mouse, and the right option, for updating just the mouse.  I have tried plugging the mouse in directly, switching USB cables, switching USB ports, plugging only the wireless dongle in (using a Logitech to control the PC), removing drivers from device manager, reinstalling Synapse, and finally another PC (Win 10).  I also tried downloading the firmware updater for just the Hyperpolling dongle but it does not detect the dongle either.  I have not had any problems with Logitech or Glorious software detecting mice and doing firmware updates.  Can someone please assist? Th

6
D
2 days ago
LARIMARhitTeal735
LARIMARhitTeal735Insider Mini
asked in Razer Support
Camera not working, black screen

I’ve been using my Razer Kiyo on a corporate laptop without installing any drivers, and it was working fine. But during an important interview, the camera flashed one frame and then just went black. Now, the light on the Kiyo is still on, but the camera won’t work at all.Since I’m on a corporate laptop, I haven’t installed the official drivers, but it was working perfectly before. I’ve tried unplugging it, switching USB ports, restarting the laptop, and using different apps, but no luck.

1
LARIMARhitTeal735
2 days ago
X
XlyyyyInsider Mini
posted in Razer Support
wolverine v2 chroma wont hold vertical inputs on left analogue stick

I bought a wolverine v2 chroma a while back from amazon and after a few months the left analogue stick would randomly disengage when held forward. I managed to get a replacement from amazon, now 6 months later the exact same thing is happening. Is there an easy fix? I don't want to have to keep trying to get replacements. The controller is not that old or even used a whole lot.

1
WinterSkyboardgeo267
2 days ago
lvbnclt
lvbncltInsider Mini
posted in Razer Support
CAN'T AUTHENTICATE MY ACCOUNT

Hi, I have a big problem I can't authenticate my account because I used my Facebook that doesn't have an email address can you help me fix this?

0
lvbnclt
2 days ago
S
Sarge_coolbeanzInsider Mini
asked in Razer Support
Razer barracuda x 2021 Dongle Replacement Australia

Hi,  I’ve accidentally dropped my phone while the dongle was plugged and it’s bent the USB C for my Razer Barracuda X 2021. I can see the replacement purchasable only mentions that it suppports the 2022 model, Can i please ask some assistance in what to do next. Thanks

0
S
2 days ago
A
Ailethia
posted in Razer Support
Billing Address Incorrect

I have thought of getting the THX Spatial Audio for a while and until a while ago, I was just fine without it. However, I bought the Barracuda headset recently and I like to have surround sound. While trying to purchase it, the billing page would only let me input billing information from Singapore. I don't live there, so I was confused and checked my billing address. I reset all of them just in case, but it won't change. I was wondering if this was a common problem and if anyone knows how to fix this?

2
P
2 days ago
S
Skygg0Insider Mini
asked in Razer Support
Barracuda X (2022) Bluetooth noot wordking

I got a pair of Razer Barracuda X’s like a year ago and for some reason they used to work with bluetooth but now they don’t I no longer have the other parts so im just relying on the headset, when I try to connect it the indicators flashes but it never shows up in bluetooth.

1
Razer.sushi.boi
2 days ago
citytechnoNickel741
citytechnoNickel741Insider Mini
asked in Razer Support
Razer Kraken V3 Pro (Wireless Headset) No Audio

When I turn on my headset, the audio turns on for about half a second and then cuts out and it’s dead silent after that. The microphone still works, and I’ve already tried these troubleshooting methods:Unplugging and re-plugging the dongle Updating the drivers Uninstalling/Reinstalling the software/drivers Checking for dirt in the USB port Disabling effects/Turning off surround sound and spatial audio Restarting PC Setting headphones to default device Looking in sound properties/mixerMy computer is on Windows 11, and I can’t find a guide that also uses Windows 11. If anyone could help, that would be greatly appreciated. Thanks!

1
Razer.sushi.boi
2 days ago
campgreatSangria499
campgreatSangria499Insider Mini
posted in Razer Support
7.1 surround sound activation code

Please help me re-issue the 7.1 surround sound activation code when I bought the Razer Blackshark V2X headset and the code has already been activated. I can't register the code.

2
Razer.sushi.boi
2 days ago
ParrotPinkcityfast606
ParrotPinkcityfast606Insider Mini
posted in Razer Support
check card balance

Card balance 

1
Razer.sushi.boi
2 days ago
S
sickaimInsider Mini
asked in Razer Support
ㅠlackshark v2 pro (2023) cannot connect to pc

Hello, I received the product two days ago, but when I plugged in the dongle and turned on the headset, it did not connect. A sound device was installed under the product's name in the sound settings on the PC, but the headset was not connected. After that, I installed Synapse 3.0 and beta and tried using task manager and restarting, but the headset did not connect at all. Also, when you press the power button to turn it on, a voice saying “pairing” is heard immediately after “power on.” The LED also blinks blue. I thought the headset was a counterfeit, but since the product was registered, I decided it was not and am looking into resetting the headset device. If you find a solution, please leave a reply.

1
Razer.sushi.boi
2 days ago
R
ReasurableInsider Mini
asked in Razer Support
Battery problems with Razer Blackshark V2 Pro

From 2 months or so, my headset is working really weird. Lifespan of battery of my V2’s is maximum 30 minutes, it needs recharging all the time. The best thing is on Razer Synapse, when I’ve got beeping that my headset is low on battery, on Razer Synapse I can see that my headset is on like 90% battery. Any suggestions?

1
Razer.sushi.boi
2 days ago
F
Fire488Insider Mini
asked in Razer Support
Kiyo Pro Ultra flickers and is not recognized by ZOOM.

I purchased the Kiyo Pro Ultra 2 days ago and plugged it in and it prompted the software download. I was able to see the camera in the Synapse software and it looked very good at first, but then started to flicker and nothing I did could stop it. I then started Zoom since I had a meeting and although Zoom did see the camera, every time i tried to use it zoom would give me an error message asking me to use another camera. I enabled HD for larger resolutions in Zoom and then lowed the cameras resolution to 720p 30fps and it still gave me the error. if I cant get this camera to work in zoom it is useless to me. Any suggestion? Thanks. 

1
Razer.sushi.boi
2 days ago

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