Razer Support

How can I get a replacement for my razor Kraken V3 because at the top of where the headset adjust for your ears completely snapped

Hi,I lost the wireless USB dongle for my Razer BlackShark V2 Pro 2020, model RZ04-0322.The headset itself is still working fine, so I’m just looking for a compatible replacement dongle.Is there any way to purchase a replacement dongle directly from Razer, or could someone from support check if there is still stock available for this model?I can provide the serial number by PM if needed.Thanks!

My Razer laptop Blade (RZ09-0423  2022) is overheating immediately upon start up. It is out of warranty. I cleaned and changed the thermal paste using PTM 7950. The laptop is clean. The fans work. It is used in a cool dry space. My best diagnostic is that the vapor chamber is broken. So many questions Is Razer vapor chamber breaks as common as I read in chats?This is still a good laptop otherwise hardly used memory. Is this a Razer problem? Is this recall worthy?How long should a vapor chamber last?I have kept the fans clean. What causes a vapor chamber to break?This appears common for these computers.The fix costs as much as a new computer. What do I do? Is there any support?

Just bought the Razer Hammerhead HyperSpeed for Xbox to connect to my Windows 10 PC for gaming and work since I prefer earbuds to headsets.Not sure if I am reading the manual correctly so I set the earbuds to hyperspeed mode and the dongle to USB mode, plugged in the dongle to my PC's usb c port (which is tested working with other stuff) but nothing.Thought I got a faulty dongle as bluetooth works fine on my android phone and on the andriod app there is no prompt to update firmware. So I thought to try xbox mode on the dongle and then it works.I see on my device manager under audio: Headphones (Xbox Controller) Headset Microphone (Xbox Controller) And so far audio output works and mic works as well (using mictest website and MS Teams).Decided to get an exchange at the Razer store and tested the new set on their Razer Blade display set. All good on USB mode for the dongle.Back home on my Win 10 PC not working although XBox mode on the dongle can connect.Anyone else with the Xbox editi

Hi, My mouse Razer Viper V2 Pro is 3 years old and just stopped working. It is out of guarantee. Is there anywhere I can send it to get fixed and pay for the fix? Or is there any approved technical support in Singapore where I can take it to be fixed? Thank you

Synapse was auto updated to version 4.0. [removed by moderator] today and the Laptop Cooling Pad stuck at initialising CPU and GPU temp reading. Currently use the fixed rpm mode since the Smart Fan Curve mode pretty much not working Tried restart Synapse and even reinstall it make no difference. Any other suggestion?

마우스를 올렸다 내려놓을때 좌클 우클이 작동됨

i recently bought the razor v3 hypersense, and i attempted to use it on both my platstation and my laptop, the mic did not work on eitheri tried to do multiple fixes, including reinstalling the drivers multiple times. my laptop says that its detecting the device as a speaker and not as a headset.

This past Saturday, I noticed for the first time that the Philips Hue inegration feature with Razer Synapse 4 stopped working for me. Whenever I activate Philips Hue, the lights simply turn off and stay off instead of displaying colors until the Philips Hue service is shut off. I’ve noticed that the feature still works if I’m using it for more basic Razer Chroma features like the presets, but using it for either Razer Axon or the Chroma Immersive Experience results in no lights being shown despite the Philips Hue tab in Razer Chroma indicating otherwise. I have two PC setups and determined that, on my other setup, the Philips Hue integration feature still works as expected, indicating that the issue is isolated entirely in my other setup.As part of troubleshooting, I have performed the following:-Uninstalling and re-installing Razer Synapse 4 and Chroma.-Uninstalling Razer Synapse 4 and Chroma, using the Driver Cleaner to uninstall all drivers, then re-installing Razer Synapse 4 and Ch

Hello, I recently received a Razer Wolverine V2 Pro controller as a gift from a friend, but I only received the controller and not the USB wireless dongle. The controller works perfectly when connected with a cable, but I cannot use wireless mode without the dongle. Is it possible to or get a replacement wireless USB dongle for this controller? Thank you.

Hello, I misplaced the dongle and can’t seem to find it now. Would it be possible to have a replacement sent? Would be okay with paying for the replacement and the shipping. Thank you

Hello, I’m having issues with TPM 2.0 attestation error messages when attempting to play Call of Duty Warzone and ranked play since Friday. Last successfully played on Thursday. I can’t see what  could have changed, unless there is a stricter version of TPM implemented in the game. I have been unsuccessful with all my attempts:-Update customer firmware and installed latest bios: https://mysupport.razer.com/app/answers/detail/a_id/14657-Windows up to date-Reset TPM activation keys with tpm.msc command (had to re log/setup all my MS services again)-Reinstalled the game Still the TPM error message issue persists. TPM 2.0 is active. Is there a new BIOS update required here, or  TPM specific update? I see TPM updates for other models, but nothing for the Blade 15” 2023 model listed in the title.Thanks

Hello,I have a first-generation Razer Barracuda X, model RZ04-03800, with the original RC30-0380 USB-C wireless dongle.The dongle suddenly stopped working. It is no longer detected by either my laptop or desktop PC, and the Razer Headset Pairing Utility does not detect it either. I have also noticed that the dongle seems to get warm when connected.I would like to know if Razer can provide or sell me an original replacement RC30-0380 dongle compatible with my headset.I am located in Chile.Thank you.

I am using the Raiju v3 pro. I purchased it around December last year in Japan time, but even though it hasn't been a year yet, the drift is incredibly large. I've tried calibration several times, but there is no sign of it improving at all. Is support assistance possible? 

As the title says, I was chilling, playing on ps4, suddenly, lights off, i was looking at the ps menu saying 2 lines outta 3 on battery, i said cool kept playing, disconnected, i thought that’s weird, i pressed the ps button, nothing, unplugged and replugged into the ps4, nothing, tried resetting with a pin in the back under the paddle button, nothing. Went to the pc, the update software does not recognize it, no lights when plugged in, neither on usb mode or any BT modes, i unplugged it now and don’t know what to do ! Even tried the usb ports on my monitor all ports on my mobo, on my front panel, literally outta ports to try. Any advice is welcome, please help. What should I try from here ??

Hello,I have little hope of finding a replacement, but I thought I would ask. My beloved Razer Atheris mouse has been with me for a very long time, and unfortunately the USB dongle was damaged and I can no longer use the mouse in 2.4 GHz mode. Is there any chance of finding a replacement dongle somewhere? I live in Poland.The mouse is registered on my account in case SN is required.I would really appreciate any help or suggestions, as I would hate to have to replace such a great mouse just because of the damaged receiver.Thank you!

Hi, I have a Razer Nari headset that still works perfectly, but the hinge broke, is there any way to order replacement parts for it?

Headset was working smoothly for 2-3 weeks and then suddenly the dongle was showing a weird green/blue light when i would connect them and suddenly not working anymore. If i want them to work i have to connect the cable directly to them, not working thru the dongle. I was trying to do anything, nothing helps.

Hi Razer team and community,I'm experiencing constant audio crackling and volume instability on my BlackShark V2 Pro whenever THX Spatial Audio is enabled in Synapse 4. The moment I disable THX (switch to Stereo), audio returns to perfect quality immediately. This is 100% reproducible every time.**Setup:**- Headset: Razer BlackShark V2 Pro- Software: Razer Synapse 4 (latest version)- OS: Windows 11 (fully updated)- Audio format: 16-bit, 48000 Hz (DVD Quality)- Connection: USB dongle, direct to motherboard (no hub)**Symptoms:**- Constant crackling/popping sound when THX Spatial is enabled- Volume fluctuates up and down unpredictably- Affects all audio sources (games, browser, music — not app-specific)- Disabling THX Spatial immediately resolves the issue- Stereo mode works flawlessly — hardware is not the problem**What I've already tried (none resolved it):**1. Disabled exclusive mode on the playback device (Advanced tab → unchecked both boxes)2. Set Windows Communications tab to "Do no

I paid for quicker shipping and it’s past the shipping delivery date and I haven’t got an update on anything in three days. I just want to contact customer support and talk to a real person to get a refund only on the extra I paid for faster shipping. I’ve looked everywhere and can’t find any number or chat area to contact them.

I lost my previous phone number years ago and want to update to a new one, but I can only do so through Support.

Hello,I was traveling recently and had my microphone for my BlackShark V3 X HyperSpeed detached and lost it.I also just bought this under a week ago from target.I looked through replacement parts and couldn’t find anything. Where can I acquire a replacement mic that isn’t third party?

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

Hello, I’d like to replace the battery in my razer blade advanced 2022 (RZ09-0421NED3). Online, I found the battery part number RC30-0248. Could you confirm this is the correct battery model for my laptop? Thanks

Have been using headsets for 6 months, today noticed that plastic is cracked and about to break on both sides. Should the warranty cover it.Also, RazerId says it’s Razer Kaira X headset though it came in BlackShark V2 X box and Store receipt also says BlackShark V2 X.