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  • 43,149 Threads
  • 61,801 Replies
43149 Threads
Z
ZzEmRInsider Mini
asked in Razer Support
No confirmation email after placing order with Guest Account

I purchased the product "Razer Viper Mini Signature Edition"Made a purchase but never received a confirmation email. But was still charged after I placed the order?

71
Razer.Aero
2 days ago
villehitVividRed233
villehitVividRed233Insider Mini
asked in Razer Support
change my number

I urgently need help changing my number so I can make a purchase, I lost the number and I can't exchange it for another one

201
Razer.Aero
2 days ago
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buzzIvorywire627Insider Mini
asked in Razer Support
razer freyja

Hi all, i bought the Razer Freyja, i installed „silent hill 2 Remake“. When i check the Software from Razer Therme is a function for „Sensa HD Haptics“. Normaly the Software detect when it works with that Game but for „silent hill 2 Remake“ (it Supports Sensa HD Haptics) it doesn‘t show. What did i make wrong? Thanks for your help.

60
B
2 days ago
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AdAmMoD86Insider Mini
asked in Razer Support
Razer Blade 15 (2020) keyboard not working

Razer Blade 15 RZ09-03304G42 Hello, I have a problem with the keyboard, it doesn’t work. Something must have happened to the software, because ofter the failure I got a CRP DISABLED disk, which contains the FIRMWARE.BIN file. Is it possible to re-upload the program?

181
Razer.Aero
2 days ago
MorningBluePEARLquick388
MorningBluePEARLquick388Insider Mini
asked in Razer Support
Autoclick

Hello I have a RAZER VIPER v3 Hyperspeed and when I’m holding my left button it is auto clicking and cant play games with it any solution. 

51
FiszPL
Vanguard
2 days ago
BiggerPunch
BiggerPunchInsider Mini
asked in Razer Support
Razer Blackshark v2 pro broken hinge on left hinge

So I brought Razer BlackShark V2 Pro wireless headphone 9 months ago and I was using carefully. But all of sudden left hinge broke off when I took of from my head. I tried to contact the amazon about warranty but they suggested reaching out to RAZER itself. Please get it replaced, fixed, or refunded. It’s unfair that I brought such expensive headset to see easily getting broken.I even couldn’t find email for razer customer service... 

3214
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2 days ago
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Kenni308Insider Mini
asked in Razer Support
i want to re open my case

Yes hi my name is Mikenna Davis I called a few days ago I didn’t realize I needed to do all these steps to get a new piece so my headset can finally connect to my PlayStation for my headset I would like to open up my case again so I don’t have to keep going threw this I bought a wireless headset from you for a reason and I can’t use it because you guys need to send me a piece that connects to my ps5 I only used my headset for a few weeks until it completely stopped connecting to my PlayStation I called. I tried everything nothing works. You guys said you would give me a new part so I would like you guys to send it because this is ridiculous thank you. 

40
K
2 days ago
Inuzuka_Romio
Inuzuka_RomioInsider Mini
asked in Razer Support
No confirmation code send (I'VE BEEN TRYING FOR HOURS HALF A DAY HAS ALREADY GONE PAST)

I want to access my razer account and open up my back up codes but its been hours and there is still no confirmation code sent to my phone to open up my back up codes. I was first going to use my razer gold after topping up but It didnt even send me a code, I tried my past backup codes but to no avail, I'm stuck at entering a confirmation code that is not sent to my number. ITS BEEN HALF A DAY and I still cant access anything

171
Inuzuka_Romio
2 days ago
TeaRoseplanesmart770
TeaRoseplanesmart770Insider Mini
posted in Razer Support
241022-002580

Good morning, I would like to have a history of the use of my Razer Gold cards. When they were collected and by whom.

183
Razer.Aero
2 days ago
ars1q
ars1qInsider Mini
asked in Razer Support
Razer Blackshark V2 + USB Sound Card activation code

When registering the headset, I didn’t receive the activation code, where should I write to get it? please help

151
Razer.Aero
2 days ago
Faazz01
Faazz01Insider Mini
asked in Razer Support
Blackshark v2 pro (broken right henge)

I bought Blackshark V2 pro wireless headphones and after 2 months of gentle use, the right hinge broke. Please get it replaced, fixed, or refunded. this is so unfair given that I have been using Razer headphones for so many years and when I decided to upgrade and buy the most expensive product this happened. it's so upsetting. Also, I did contact the store I bought it from and they suggested reaching out to you. I did not drop it once or hit it with something. No one used it but me and I have been very gentle with it. I think this is a manufacturing error. I have been using Razer headphones for more than 7 years and nothing like this ever happened to me.  

145810
S
2 days ago
C
CraftingFNSInsider Mini
asked in Razer Support
Razer Blackshark V2 Pro Headband end snapped off

I was playing a game when I felt some pressure on the left side of my head, took off my headset to see the Headband end snapped off, and flew somewhere in my room and I can’t find it. unsure what to do because the headset’s not ever a year old

1568
S
2 days ago
D
DenisIlutInsider Mini
posted in Razer Support
blacksharkv2x

HI, i didn't get the activation code in mail nor in the box what ca i do guys? Thanks!

152
Razer.Aero
2 days ago
P
prohuydayInsider Mini
posted in Razer Support
Lost usb and dongle

Hello guy, i lost the usb and the dongle of DA V2 pro, how can i get 1 new and pair :(, im in vietnam, thanks for help

51
FiszPL
Vanguard
2 days ago
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Praise12Insider Mini
posted in Razer Support
Code replacement

  I mistakenly scratched out my pin. Pls any suggestion, on how to recover the pin...i have submitted my tickets and i have my reference number already please help me..... 

91
FiszPL
Vanguard
2 days ago
G
georgeochai0147Insider Mini
posted in Razer Support
i over scratched my off some digits on my card

Please help me I have the receipt

50
G
2 days ago
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bboy80ukInsider Mini
asked in Razer Support
Scroll click has stopped working on all mice

I have the Basilisk v1 which has given up on me, so I bought the V3 which I hate so I got the V2. Since I have plugged them in the scroll click (middle mouse wheel) has stopped working. It was working fine on the old mouse, but on both new mice it doesn’t work. I plugged the old mouse back in and its stopped working on that one too.  I have reset the mouse drivers, un-installed synapse, and added new profiles. As of yet it still doesn’t work. If anyone knows how to fix this I’d be very grateful. 

71
FiszPL
Vanguard
2 days ago
P
pailangxxxInsider Mini
asked in Razer Support
Razer Basilisk V3 PRO 35K Polling Rate Problem

Hi all,Just got the basilisk v3 pro 35K, have installed latest firmware and synapse 4 is showing 125, 500 and 1000hz as the only options. Isn’t this mouse capable of 4000hz and 8000hz? I specifically want to use 4000hz. Am I doing something wrong? Also tried to restart pc, no differenceSome screenshot for your references:   Appreciate your inputs on this matter.

110
P
2 days ago
sharpcafeDarkOrchid276
sharpcafeDarkOrchid276Insider Mini
asked in Razer Support
BLACKSHARK V2 ACTİVE CODE

Hello. Recently, I bought the Razer Blackshark V2 X but I have problem with the product;I RECEIVED THE CODE BUT I AM GETTING AN ERROR THAT IT HAS BEEN REGISTERED.

162
sharpcafeDarkOrchid276
2 days ago
toyhb
toyhbInsider Mini
asked in Razer Support
Blackwidow chroma v2 esc and function keys not working

Basically the top row (exept for “pause break”) keys are not working at all, I have tried: soft and hard resets of the keybord itself (“hold esc+caps, unplug, plug and release” and the synapse reset)uninstalling the device from windowsuninstalling synapserepairing synapse various reboots and/or unplugs (also changed USB ports) what’s strange to me is that the last key is working.BIOS side is normal as ever is there anything else I can try?Thanks in advice.

190
toyhb
2 days ago
Dale2112
Dale2112Insider Mini
posted in Razer Support
Razer Kraken V4 - Persistent Static and Cutting Out, Dongle and Wired

Hey everyone,I'm really frustrated with my Razer Kraken V4 headset. I'm experiencing constant static and the audio cuts in and out frequently, making them almost impossible to use. This happens both when I'm using the wireless dongle and when I'm plugged in with the USB cable, but it's significantly worse with the dongle.To make matters worse, I've also tested the headset on my laptop and I'm getting the same problem. This leads me to believe it's an issue with the headset itself, not my PC.Here's what I've already tried:Updated audio drivers: Made sure everything is up to date on my PC. Different USB ports: Tried all the USB ports on my PC. Eliminated interference: Moved away from other electronics, but no improvement. Checked for physical damage: Everything looks fine on the headset and cables. Razer Synapse settings: Checked and reset to default, but no luck.It's driving me crazy! Has anyone else experienced this with their Kraken V4? Any suggestions before I contact Razer support?

80
Dale2112
2 days ago
M
metziellInsider Mini
asked in Razer Support
Razer Huntsman V2 Analog - replacement switches?

One of the keys fell out of the keyboard (the whole switch) leaving a gaping hole. On close inspection I can see spots on the bottom part of the switch where little plastic hooks sheered off. I guess those were supposed to hold the switch in place and now are somewhere inside the keyboard.The key itself works when I put it back in and line it up properly which usually takes some effort and it’s not really stable.Are there any replacement switches that I would just snap in the keyboard?

70
M
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support
Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I recently purchased the Razer Basilisk v3 Pro and the Mouse Dock Pro. I'm having issues with the dock when booting into Windows the dock stops working my mouse is not detected even if I turn off the mouse and on again. The only way I can make the dock work is to unplug the dock and plug it back in. I have to do this every time I boot my PC. I also get the issue when my PC goes to sleep. When waking the PC I get the same problem. I have updated the firmware of the mouse and dock. But, this has no effect. I have also repaired Synapse and have done a clean install. Does anyone else have this issue on Windows 11?

713899
N
2 days ago
Sangriaautopark541
Sangriaautopark541Insider Mini
asked in Razer Support
My Deathadder V3 is not working, a red light is flashing on the DPI focus

I've had this mouse, Deathadder V3 wired for a few months, it's never been dropped or hit like that, but a couple of days ago the mouse, while playing The Finals, stopped working, it just disconnected and that's it, I reconnected it again, and the PC didn't recognize it or make the connected sound, I let it rest for a day, reconnected it and still didn't respond, all it does is blink red in the DPI light, the sensor turns on, but neither the PC, nor Synapse nor anything recognizes it, other PCs either, I don't remember there being an update or anything, not even the Firmware worked, I don't know what's going on, help please

40
Sangriaautopark541
2 days ago
MoNo.STORM
MoNo.STORMInsider Mini
posted in Razer Support
Request for Replacement of Razer Naga V2 Hyperspeed Dongle Due to Malfunction

My dongle for my Razer Naga V2 Hyperspeed is not functioning properly. I have to adjust its position to make sure it stays connected to the USB port, indicating that it is partially broken. I would like to request a replacement, even if it involves a paid option. Im from Italy. Thank you

10
MoNo.STORM
2 days ago

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