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awesomePuceRedfocus508Insider Mini
asked in Razer Support
How to get a VAT invoice for a company?

Hi,I recently purchased a Razer product, but the invoice I can download is issued to a private individual. I need a VAT invoice with my company details (including VAT ID/NIP). I didn’t see an option to enter business information during checkout.Does anyone know how I can get an invoice issued to my company? Thanks in advance for your help!

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bizCoralTANZANITE726Insider Mini
asked in Razer Support
unable to register blackshark v2 x

Recently bought a razer blackshark v2 x but when i try registering it says product has already been registered

371
Razer.Aero
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retroRossoCorsaup463Insider Mini
asked in Razer Support
my razer naga v2 hyperspeed's dongle broke and i need a replacement

It just randomly stopped working. I wasn't touching it, just watching a show on my computer. My Bluetooth isnt reliable and I am going crazy. I hope I can buy a replacement some where but I can't find it

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Razer.Ten
Griffonul
GriffonulInsider Mini
asked in Razer Support
Razer Seiren V2 X, Razer Synapse, serial numbeis - Issues

Hello, Just like I have recently (yesterday - 23.02.2025) purchased a Razer Seiren V2 X and the PC does recognize the microphone, and it is working, but it’s not recognized by Razer Synapse, I attempted any troubleshooting tutorial I could find but I didn’t get anywhere, still.I have also tried the updater, but I get stuck at “connect the device to the PC” as it doesn’t recognize it being connected.After coming over the other post, I tried it myself and the S/N doesn’t work either. - help

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Rosebizegg319
Rosebizegg319Insider Mini
asked in Razer Support
Mausbutton4 linke Seite funktioniert nicht

Hello, the mouse button 5 does not work on my razer naga v2 pro.I have already tried everything.I have already installed the latest firmware of the mouse, I have also uninstalled and reinstalled the Razer Synapse, nothing helped. The mouse is connected via USB. Please help to solve the problem. With kind regards

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Razer.Ten
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SiRaZzLtInsider Mini
asked in Razer Support
Razer BlackShark V2 Pro USB USB adapter replacement

Hello, I lost my Razer BlackShark V2 Pro USB adapter. Is there any replacement part I could buy?

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autoSandwatch923Insider Mini
asked in Razer Support
Arm Replacement for my Razer Iskur 4D armrests

I’ve had my chair for a few years. The other day it snapped and isn’t locking into position anymore. Any help would be great!

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vladislavuskInsider Mini
posted in Razer Support
number of ticket

Hi, I created ticket with number 250509-001513 Please help me with my problem. Thanks

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Razer.Ten
LordJonRay
LordJonRayInsider Mini
posted in Razer Support
Upgrade RAM Razer Blade 17” (2022) | RZ09-0423x

I just had a look at what's currently in my new laptop, because I wanted 64GB of DDR5 RAM instead of 32GB. But it wasn't an option when buying. I currently have two Samsung 16GB 1Rx8 PC5 - 4800B - SAO - 1010 - XT sticks of RAM that gives me 32GB of memory. I've looked around and there are not a lot of options, the Samsung 64GB kit looks sketchy and is from a generic unnamed brand. So I found this kit (Crucial RAM 64GB Kit (2x32GB) DDR5 4800MHz CL40 Laptop Memory CT2K32G48C40S5) online and Crucial being a more trusted name would like to know if this will work for the Razer Blade 17 (2022) i9 model? I've researched everywhere online and can not find any details if this memory will work or not. The Crucial website says it will work for my laptop, but there was no place to specify i9 CPU to be sure.

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BertWaffles
everCopperRoseretro971
everCopperRoseretro971Insider Mini
asked in Razer Support
maillmalaay@gmail.com

Boleh tak elok kan semula account razer saye, Pasal dia ada kena blok sayepun tak faham tiba tiba jee kena blok🙏

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Razer.Ten
everCopperRoseretro971
everCopperRoseretro971Insider Mini
posted in Razer Support
maillmalaay@gmail.com

Boleh tak bantu saye elok kan semula account razer saye pasal ada kena Blok🙏

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Razer.Ten
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vladislavuskInsider Mini
posted in Razer Support
problem with authenticator

Hi team, I have a problem with authentificator. I have Google authentificator and when I try to use this way of 2 factor authentification in my account, I have received mistake 400, indicated in pop up window. I don't see any codes, when push copy code and try to put it Authentificator, there are no codes. Could you place me with my problem? I transfer money in my account (gold) and can't use it. Thanks a lot for your help.

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Razer.Ten
Deshi
DeshiInsider Mini
asked in Razer Support
My Leviathan V2 Soundbar Suddenly Stopped Working Today

The soundbar lights up and turns on, but is not detected in my Synapse (v3), latest firmware install is not able to detect my leviathan. I tried multiple working USB-C - USB-A cables connecting to my PC, still nothing. I checked my pc drivers, my monitor output is heard, so I know it has to be solely an issue with my Leviathan. I tried searching for it in my device manager, it is also no longer there. All other device apps are fine, like my Razor Microphone and other products. Please help. I was thinking if someone can even help me set-up a mail for repair? It is still under warranty

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japeaperInsider Mini
asked in Razer Support
Nommo V2 X very loud windows

HI Folks, I just got my Nommo V2 X’s. Installed and connected to a windows Laptop, so far all good. I do have a problem with the volume though. I have to reduce the volume to below 10% for it to be bareable and usually listen at 4 to 6% volume. That can’t be normal, is it? Thx for any help.

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awesomeIcterinespot523Insider Mini
asked in Razer Support
razor controller setup app

When ever I try to remap my controller the app refuses to allow me to do so it’s been like this for weeks and I have seen other people complain about it be I am yet to see/hear you do anything about it, at this point i will have to get a different branded controller that works and is able to do the simple demands I want from a controller

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Razer.Speedcr0ss
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DuczerInsider Mini
asked in Razer Support
problème de manette razer wolverine v3 pro

J'ai pas de lien pour pouvoir renvoyé ma manette

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Razer.Speedcr0ss
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ayoungenkompasInsider Mini
asked in Razer Support
Bloated battery for Blade 15 Studio

RC30-0248 battery is extremely swollen and needs replaced, SSD also recognized in bios but not booting.

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Razer.Speedcr0ss
braveSocks
braveSocksInsider Mini
asked in Razer Support
Freyja Haptics Not Activating on Specific Audio Devices

Hi all, I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja. The worst problem, however, is that I can’t get the F

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TuscanfrontFIRE OPAL755
TuscanfrontFIRE OPAL755Insider Mini
asked in Razer Support
Brand New Razer Blade 16 Audio Crackling through speakers.

Hi all, I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.) The problem DOES NOT proceed when playing a video game or local audio as such. I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following: Updating drivers Using default windows drivers Updating windows Changing browsers Razer Firmware update ( https://mysupport.razer.com/app/answers/detail/a_id/9720 ) Things to note that might be an external factor: I have used the HDMI port to use a g-sync supported mo

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Mindaroloadquick559
venturequickLightPink871
venturequickLightPink871Insider Mini
asked in Razer Support
my razor kraken v3 pro is not working after failing to update it

i was trying to update my razer kraken v3 pro headset and suddenly it failed to update and now even if i plug my headset dongle or manually connect headset via wire both does not work also i did try reinstalling razer synaps and other apps too and still did not work after all any idea how to fix this problem?

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venturequickLightPink871
XperienceJC
XperienceJCInsider Mini
asked in Razer Support
Razer Aether Lamp Pro wont connect to anything

Aether LAmp pro will not connect to the gamer room app. My wifi meets the requirements. have done a hard reset. Nothing works.

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Nuorin
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ItsVaXxxInsider Mini
asked in Razer Support
My headphones are showing as Off in Synapse

I recently bought the Barracuda headset , when I open synapse the device is still showing as OFF even though the device is already ON. I am able to use them with music , videos , games, etc. Are they compatible with Synapse 4.0 or they don’t need to be modified there? This is my first time using razer headphones , please ignore my ignorance

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campthinkLawnGreen800
campthinkLawnGreen800Insider Mini
posted in Razer Support
Razer Cobra Pro takes 10–30 seconds to wake from sleep (Dock+Dongle issue)

Hi everyone, I’ve been experiencing a persistent issue with my Razer Cobra Pro when using the wireless dongle and Razer Mouse Dock Pro (with wireless charging). ❗ Problem: After the mouse goes to sleep (e.g. after 1 minute of inactivity), it takes 10 to 30 seconds to wake up when I move it.This only happens when using the dock or dongle — Bluetooth mode works fine, the mouse wakes up within 1–2 seconds. 🛠️ What I’ve already tried: With the help of ChatGPT, I’ve done a deep investigation and tested the following: Used a high-quality USB-A to USB-C cable (Speedflex) and compared it with others Checked USB connection speeds and descriptors (everything looks fine in USBView) Disabled Enhanced Power Management in the registry Verified power saving settings for USB Root Hubs in Device Manager Checked HKLM\SYSTEM\CurrentControlSet\Enum\USB\... registry keys for additional power flags Updated all drivers and firmware Tried different USB ports, including USB 2.0 and USB 3.0 Ensured the device

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campthinkLawnGreen800
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NahtAInsider Mini
asked in Razer Support
Basilisk V3 disconnecting when not detecting surface

When lifting/removing surface from sensor of the mouse, it immediately goes into a dim red light and disconnects from pc. As long as something is covering the sensor the mouse is functioning normally. It also is worth taking note that the free spin stopped working. When waving my finger in front of the sensor (as if wiping it) it also scrolls up and down. I tried bending the cables and such and I think this is a firmware/software problem. The sensor is also clean so I dont think thats the problem. Ive also tried using it in a different pc without synapse, reinstalling synapse, and reinstalling the mouse driver. Can anybody help?

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RidersOfRohan3
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LinnKvingeInsider Mini
asked in Razer Support
Razer Naga Pro - Scrolling wheel defect

Hi My Naga Pro scrolling wheel is defect. When I scroll the wheel, it goes up and down and up and down. I have no control. Can someone help me with that? Thanks

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Razer.ScarletRouge

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