Razer Support | Razer Insider

Razer Support

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  • 30,060 Threads
  • 43,299 Replies

30060 Threads

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Deputy6Insider Mini
asked in Razer Support

Razer Blade 14 (2022) USB C ports no longer working

Was working fine since purchase in Dec 2022However, after yesterday’s Windows Security update on March 17, 2023, it stopped working2023-03 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5023706)I tried to rollback the updates but it didn’t seem to do anythingI tried to use the WIndows diagnostic tool and didn’t help eitherre:  msdt.exe -id DeviceDiagnostic BIOS seems to be updated too:ran the v1.1.1.3 updater and it said it was good to go Maybe it’s related to having USB 4.0 capability and Windows messed it up? I’m out of ideas and I can’t use my external monitors or my usb c dock until it’s resolved unfortunatelyIt makes the sound on input/output but nothing actually happens, device manager doesn’t update  

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pointbitPeachPuff451
2 days ago
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OWD9000Insider Mini
asked in Razer Support

Package Undeliverable - Returned to Shipper

The set of items I ordered failed to be delivered and has now been returned to the shipper per information from FedEx. I was not contacted by either Razer or FedEx regarding any difficulty delivering the package. I need the items I ordered to be delivered again properly. I have all necessary information ready to send via PM upon reply from support.

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C
2 days ago
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MrMcLegendaryInsider Mini
asked in Razer Support

7.1 Surround don't work

Ich habe 7.1 Surround auf Windows 11 installiert. Wenn ich aber einen Ton abspiele (in meinem Fall über Spotify) kommt kein Ton. Woran liegt das?

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M
2 days ago
monday444
monday444Insider Mini
asked in Razer Support

How to invite others?

I have been struggling to figure out how this works. I would like to get the extra points. If anyone could help out, that would be great.

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monday444
2 days ago
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adenofeastInsider Mini
posted in Razer Support

price

Hello im interested in the razer blade 18' and I was wondering do they do.   buy now play later I hv bad credit but I am able to pay everything of early.

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A
2 days ago
shareRosePinkbuzz631
shareRosePinkbuzz631Insider Mini
asked in Razer Support

help me

Does the help team do something i have been waiting for my region to change but no and still is US please help 

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shareRosePinkbuzz631
2 days ago
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s1ilva88Insider Mini
asked in Razer Support

Why are screens not flush with the body like in MacBooks?

For all they talk about Razer laptops having built quality like MacBooks, why are the screens not behind an antireflective glass that's flush with the body like the macs and instead we get the traditional cheap looking plastic screen beneath the borders of the laptop?Only the touch models looked nice and elegant with a flush piece of glass, but they're discontinued now...I don't understand why nobody says anything about this, it just looks horrible and cheap, opinions?

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S
2 days ago
Halaybestegg949
Halaybestegg949Insider Mini
asked in Razer Support

Razer Kraken Ultimate Se desconectan, conectan y mutean solos.

Desde hace una semana mis cascos Kraken Ultimate no paran de desconectarse y mutearse de forma aleatoria en el tiempo… Es insoportable…He leido un post que se quejaba exactamente de lo mismo… no se si alguien lo habra podido solucionar alguna vez… no encuentro solucion en ningun lado. Por favor, AYUDA.GRACAS.

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Halaybestegg949
2 days ago
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vunamicornInsider Mini
asked in Razer Support

Blackwidow TE V2 FN Keys Don't Work

I have tried to use my FN key recently to change audio and the media players, however, they do not work. They only work once I sign out of Razzer Synapse. I have reset all my profiles to default, however, the FN key still does not work unless I sign out of Synapse. When I check Device Manager, the keyboard shows up as HID Keyboard Device. What should I do?

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V
2 days ago
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VeZestInsider Mini
asked in Razer Support

Raising the mouse turns it off. Viper 8 Khz

Hello! Initially, the problem was that when I turn on the PC, the mouse does not turn on, it only helped to pull out the USB and reinsert it. Then this problem stopped by itself (or maybe my attempts influenced something), but another one arose. If you lift the mouse, it immediately turns off! If you raise it not high and immediately lower it, it will turn on again, if you raise it higher and support it, it will not turn on. The mouse is new Viper 8Khz, the problems started after a few days of use. Installed Razer Synapse 3.0 and latest firmware. All drivers and Windows 11 are up to date. Tried other USB ports and another PC, still the same problem. The previous mouse works fine.

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Z
2 days ago
quickSunraycounty653
quickSunraycounty653Insider Mini
asked in Razer Support

Blue Screen - Core X - Synapse

Hello, all topics related to the title are closed or old … I have same issue and reproduce it on my 2019 15” Advanced and my Razer Book. In the moment Synapse is installed I receive Blue screen with the CoreX . I have chaged the order and driver installation to all different variants incl. complete reset the laptop and installed with a fresh installation.  Without Synapse my Laptops runs as expected no problems at all anymore.  Hope this helps and of course if Support neeed more information to provide a fix on Synapse I’m there to help.Svele

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quickSunraycounty653
2 days ago
UnicornRare
UnicornRareInsider Mini
asked in Razer Support

Kaira Pro for Xbox mic always on

I just got my new Kaira Pro for Xbox, charged it. Downloaded the app for setting it up on the Xbox. Got it set up, went into COD Warzone and when I’m in group online it shows my mic always on as if I am talking nonstop. The room is quiet, there is no background noise, it is not my breathing, I’ve tried every setting I can find. I’ve spent 3 days on google and Reddit and multiple forums with solutions that haven’t worked for me. This is my last ditch effort to find a solution before I return them. Please help

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UnicornRare
3 days ago
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sheldongame777Insider Mini
asked in Razer Support

Razer USB-C gan charger to charge Razer wireless devices

Can I use Razer USB-C gan charger to charge my wireless devices such as razer deathstalker v2 pro, razer basilisk v3 pro, and razer barracuda?Does the gan charger have overcurrent and overvoltage protection?Will it damage those wireless devices in any way?

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3 days ago
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sheldongame777Insider Mini
asked in Razer Support

razer deathstalker v2 pro using 2.4ghz connection not detected by synapse

My synapse can’t detect razer deathstalker v2 pro using 2.4ghz connection, but it can detect my keyboard using wired connection. is this normal? How can I fix it?

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awilson9172
3 days ago
AMBERFaluRedaero981
AMBERFaluRedaero981Insider Mini
asked in Razer Support

Razer Syanpse 3 wont open

Whenever I try to open razer synapse 3 it keeps just not showing any UI 

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AMBERFaluRedaero981
3 days ago
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Danr831Insider Mini
asked in Razer Support

Blade 16 screw size

Hello does anyone know what size T5 screw the Blade 16 uses? I am not sure if it is different than other models.

0
D
3 days ago
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beeson76Insider Mini
asked in Razer Support

Krakken Tournament Edition Headset not working on THX Spatial Audio

Up until the last Synapse update on 3/3/2023 this headset was working on THX Spatial.  Now I cannot for anything get this to work on THX Spatial.  It appears like everything is working but just no sound.  When I put it onto just the normal Razer Audio Control - Chat, everything works great.  Any help provided is greatly appreciated!!:):)

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B
3 days ago
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bryan180Insider Mini
asked in Razer Support

because it rejects me the shipment of the keyboard v2 pro

 

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B
3 days ago
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urbanVividCrimsonclub260Insider Mini
asked in Razer Support

Kraken Kitty Headset mic disconnecting

Ever since I got the headset I had problems. First it was with the sound, crackling and disconnecting, which made my WoW game freeze. After deleting and reinstalling synapse this fixed the issue. But the one issue that hasn’t been fixed is my mic continually disconnecting. I got my BF the same headset, he hasn’t had any issues, but when I use his headset in my PC it’s the same thing. So, it doesn’t appear to be the headset itself, but I think it may be an issue with synapse. This is a new gaming PC with no issues, I’m not sure what’s going on or how to fix this. It’s super frustrating when you’re trying to call out in raid, and then your mic disconnects. I can’t be connected for more than a minute or two, and then my mic just has no sound.

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U
3 days ago
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DoondoonsInsider Mini
asked in Razer Support

Razor Raptor USB-C issue

Hi, i have been trying to update my monitor for a while now, synapse detects it being connected with it as i can also control the lights, but it just wont let me start the update, the button is greyed out. i have tried 2 ports on the pc 1 on the motherboard and another on the front with no joy, i have also tried updating from a laptop with USB-C Am  i doing something wrong? i am getting weird font ghosting and want to try update the monitor to see if that will fix it!Thanks all!

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D
3 days ago
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ClementiniseInsider Mini
asked in Razer Support

Deathstalker V2 Pro - Random disconnects

I have this keyboard for almost 2 weeks, but I’ve starting to notice an issue… It can sometimes suddenly stop responding for 1-2 secs and come back to life 🤔It seems to only happen when in 2.4 mode, haven’t been able to reproduce this in plugged/bluetooth modeThe 2.4 dongle is also paired to my Razer Basilisk V3 Pro and plugged in the USB port of the Razer Base Station V2. The mice doesn’t seem to have the issue, atleast I have yet to notice it

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awilson9172
3 days ago
cruzer58b
cruzer58bInsider Mini
asked in Razer Support

Chroma studio states n chroma device connected. I am using a death adder mini on my Razer Blade Pro 17

I cannot customize the keyboard on my laptop anymore and also cannot use my previously created effects. I am apparently ineligible for free support so if anybody could help it would be appreciated.

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cruzer58b
3 days ago
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JoellieInsider Mini
asked in Razer Support

bios not updating

Hello everyone. I have Razer Blade 15” Base (2020) RZ09-0328x system. I’m trying to update my BIOS version. When the installation is completed and the system is turned on again, my BIOS version still remains in the old version, so it is not updated. I need help. Thank you.

4
D
3 days ago
yazeed159
yazeed159Insider Mini
asked in Razer Support

downgrade firmware viper mini

my viper mini just keeps disconnecting and acting weird so i updated the firmware and it just got worse,so is there a way to downgrade my firmware? 

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yazeed159
3 days ago
aerositeBlueBell052
aerositeBlueBell052Insider Mini
asked in Razer Support

Razer Deathstalker V1 no longer supported?

I have a Deathstalker V1 Chroma.  I love the keyboard and it’s still working great.  Recently I tried to switch my color scheme up but it’s no longer showing in Synapse.  It says it is a legacy device and requires 2.0 to be downloaded.  I have that downloaded.  When I looked up supported keyboards it’s not even there.  The one that doesn’t light up, the green one, and some unknown one with a broken link show up.  I can’t find the help for this keyboard anywhere on the razer site.  It’s like it’s just been forgotten for the new one.  I know I’m likely going to get a remark about needing to buy a new keyboard because this is from 2012 but it’s still working.  The keyboard works great, the site and support aren’t working.  Why was this AMAZING keyboard nixed from support suddenly?  If forced to buy a new keyboard just to use the functionality I’ll be forced to leave Razer.  There is no comparison to chicklet keys out there offered by Razer.  Please help. 

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aerositeBlueBell052
3 days ago
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