Razer Support

I am using Razer Naga Left-Handed Edition with Razer Synapse 4 on Windows 11. Some of the buttons are configured to Windows Shortcuts Copy, Paste and Cut because I need to move around text often. Sometimes this works but sometimes it will type in the letter “C”, “V” or “X” instead. This is frustrating because I constantly find that the “shortcut” has overwritten the original text with the letter and actually slows down productivity as I have to undo the damage and then try again. Why does this happen?  

hi, this is my the first time posting here and I’m looking for support. I tried the support on the main website but it wouldn’t allow me to because I’m out of warranty. I was at work with my huntsman tournament edition keyboard using the official USB cable when it stopped working, and I heard it disconnect. I then started smelling burning electronics. I unplugged it and looked at the port, and it looks like two of the connecters are burnt on the USB-C for both the cable and the keyboard. I was wondering if there would be any way to maybe get a replacement as I was using the keyboard as intended and it burnt out the connecters. Thank you :)

BlackShark V3 firmware version: 1.3.0.0Synapse version: 4.0. [removed by moderator] After the latest firmware update, the Game Profile section in Synapse is not working correctly.When I select either THX Immersive Mode or THX Competitive Mode as the game profile and then launch the game, THX breaks. The selected THX mode does not seem to activate properly in-game.After closing the game, THX remains broken. Synapse also gets stuck when I try to switch back from THX to Stereo. At that point, the headset still appears in Synapse, but THX no longer works correctly.This seems specifically related to automatic game profile switching. THX can work after a clean reset/reinstall, but launching a game with a THX game profile causes it to break again.

Good day, I have a Blade 15 Base Model (Early 2021) - RZ09-0369 system. I would like to know the exact model of the battery to replace it because it swelled up and had to be discarded a couple of years ago (which is why I don't have the physical battery at the moment).Thanks!

Scrollwheel worked without any problems and then just stopped working without any reasonsThings i tried to fix the problem: -Reinstall drivers for the mouse-Reinstall firmware for the mouse-Changing USB port for the mouse-Trying mouse on different PC -Reinstalling Razer SynapseMouse is round 1 year oldSerial number: (removed for security purposes)

My old phone died, that phone has the backup code and authentication, can you help me get the authentication code by email?

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Hi Razer Support,I own a Razer Enki and one of the metal legs on the chair base has become bent and partially detached from the weld.The chair is now unstable and unsafe to use. I would like to know if it is possible to get a replacement base.Or if replacement parts can be purchased separately.Thank you for your help.  

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Hello, I have a brand new Blackshark V2 Hyperspeed. Wired and Bluetooth work but the Hyperspeed Dongle that was included does not seem to power on. I have it plugged directly into the computer (no hub). When I connect the dongle, there is a faint green light for one second and then nothing. My computer does recognize it but the Synapse software does not. I’ve tried different ports, different computers, and there’s no change. Edit: It works now but I’m not sure what exactly did it.

 Synapse 4 bricked 2 of my 3 Naga Left-Handed Edition mice (CRP DISABLED, firmware.bin mass storage). My last unit can't save onboard profiles reliably through Synapse 4 either. I need Synapse 3 to safely configure it.Already tried:- All official download links → redirect to Synapse 4- Filehippo/Softonic bootstrapper → servers are dead- Archive.org v3.3.0508 (2018) → too old for the Naga LH, and still tries to install Synapse 4- Extracting the 2018 installer via 7-Zip → GUI/service EXEs only, no USB drivers, wrong version- Offline install (network disabled) → installer refuses to continue- OpenRazer (Linux) → can't write onboard profilesWhat I'm looking for: If you still have Synapse 3 installed (v3.5+, 2020 or newer), could you zip and share the following?- `C:\Program Files (x86)\Razer\Synapse3\`- `C:\Program Files (x86)\Razer\DeviceDrivers\`- `C:\ProgramData\Razer\Installer\`Or better yet: the cach

This is a realy specific thing with the headset. When I'm playing games in a discord call the audio quality drops to unbearable quality. if I go into settings Bluetooth go on the settings of the headphones and disable hands free set, the audio fixes itself but the mic will not work. Iv tryed almost everything to fix this problem the headphones are only a fue months old. Wondering if anyone has had this problem or not 

Hi, synapse 4 & chroma app crash each time trying to open it. already try to reinstall still doesn't work.firewall didn't block anything.anyone can help? thanks.

Hi! So I got a Viper mini as a gift 2 or 3 years ago. I could swear I had registered it, but it’s not attached to my account. I was wondering if there’s a way to register it now, even though proof of purchase is long gone. 

I ordered a mousepad and a mouse on May 6th, and they were shipped to my home on the 8th at 11:00 AM. However, I was unable to be present at that time to receive my package—apparently, I needed to be there in person to sign for it? I was not aware of this requirement. The tracking information states that the package was "refused" by the recipient, and it is currently being returned to the sender. Would it be possible to request a reshipment?

Has anyone else been experiencing issues with Razer Synapse lately?Over the past few weeks I’ve noticed random problems on my setup including:Synapse sometimes not detecting devices after startup RGB profiles not syncing correctly Higher CPU and RAM usage in the background Occasional lag when switching profiles or macros Random crashes requiring a restart of the appCurrent setup:Windows 11 Razer BlackWidow keyboard Razer Basilisk mouse Razer Synapse 3 installed with latest updatesI already tried reinstalling Synapse, updating drivers, disabling startup conflicts, and cleaning temporary files, but the issues still happen occasionally.I really like the Razer ecosystem overall, but Synapse stability has felt inconsistent recently. I’ve also seen similar discussions from other users in gaming communities regarding resource usage and device detection problems.

Hello I need a new usb dongle for my razer turret? I lost the original one and need to replace it. Mouse Product number- RZ01- [removed by moderator] Keyboard Product number- RZ03- [removed by moderator]

I own a blackshark v2 headset with sound card. When using synapse 4, people who watch my screen demo in discord hear an extraneous crackling sound. Using synapse 3 this didn't happen, but I don't like the thx spatial sound in synapse 3. I reinstalled windows, but even. How to fix it? I think it’s bug.

Hi,I I've had the RAZER UNIVERSAL QUICK CHARGING STAND for over a year now. Unfortunately, just today my battery that was included in the package died. I searched all over the internet for a compatible one, but I couldn't find one. Is there a place to buy replacement batteries?  Thank you!

Hi, I’ve only just discovered Razer cortex and I’ve found out about registering my equipment. What is the benefit of doing this?

i left them to charge all night so i know they are charged, but when i open the lid i just get a solid green light but no sound for like “power on/off” ect ectthe phone dosent see them so im not sure what could be wrongany ideas or tips will be appreciated 

I have no idea how to contact this freaking support so I’m writing here.Today when I click to restart my pc. When it turn on again my keyboard “Blackwidow V4” stopped responding and just have random places where it blinks. Whenever I connect cable to my pc it shows for less then 1 sec in options> connected devices and again don’t respond and just blink lights faster and faster (almost everytime diffrent keys are lighted on starting from middle and going futhere). I bought it less then year ago and I sgould still have 2 years warranty. Yet there isn’t any way to contact support. Anything on this page is just endless buttons to same sites or there are just no option with keyboards. I find some solution to hold some buttons and plag in keyboard to pc, noting did work for me but sometimes while pressing esc, my pc reacted as I just click windows button, or if I pressed contrl it’s pernamently pressed (my mouse light all texts and when I click it isn’t normal click)

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and

Please help me in recovering my razer gold gift card digit back