Razer Support

Just got my Ornata V3. Im playing a game where i need to hold the up+L/R arrows and then press ALT. When I press Left+Up arrow  alt stops working. Same issue as some other threads I have the newest firmware. Also tried this when turning off Synapse

Hi when I press the left and up arrow at the same time the alt key becomes disabled. I have the same problem as this thread:  When I try to update the drivers, it tells me to connect my keyboard to my pc. Please help

The Loupedeck software has been updated now a few times, and the Razer plugin hasn’t been updated to support the latest software. Is Razer currently working on or planning on updating the plugin? I’m considering buying another Stream Controller, however that depends on whether Razer will continue to support these devices with software updates going forward.

Hi! I have a Razer Blade 15 2019 Advanced (RZ09-03018) which recently stopped charging and will not operate from battery. Symptoms:PSU light is green, but charge light is off Computer will not power on if unplugged (no lights, no fans, no life at all) If plugged in and running, it will shut off immediately if unplugged Windows thinks the battery is at 84% and charging, but that number does not moveI’ve tried the following:Removing and re-seating the battery ribbon cable connector Checking the connector for signs of wear or debris Leaving the computer unplugged for 24 hours Leaving the computer plugged in for 24 hours Hard resetting the computer by holding down the power button I am running Windows 11 with all latest updates and drivers, and I have the latest BIOS firmware available. I’ve owned it since 2020 and this is the first sign of

Hello, this seems to be an ongoing issue for the total war community with synapse 4 based on reddit and steam community but haven't found a post on it here.The issue in question is using synapse 4 over 3 causes and of the function modifying keys including ctrl and shift to not function in the game, these keys being used to select multiple units in both battle and empire map mode makes the game every hard to play. The solution of closing synapse 4 does fix that problem. However, my mouse, a Naga Trinity, loses its middle mouse button functionality which controls intricate and fast map movement. If anyone else if having this issue and found a fix or compromise please let me know!

The speaker work fine ..but the mic is missingi’m in discord with my friend every single day. today morning it working fine , now it missing. 

Only works in mouse mode haven’t found fix and just been dealing with it.

Good afternoon. I noticed that my order is coming from China rather than the US, which was not indicated anywhere. Will there be an import tax? This is a significant issue because I ordered to the address of another carrier's warehouse to send to my country, which is not on the list of countries you deliver to. This warehouse cannot pay the import tax. In addition, I saw that the gifts for the order are being sent in a separate package.

I’m trying to switch between performance/quite profiles, but Synapse doesn’t show system tab. 

I own a Razer Huntsman V2. In a moment of gamer rage, I slid my hand across my keyboard, pressing alot keys. Afterwards, I noticed, that all five lock lights were on and that my media control keys stopped working. Not finding solutions online, I went and asked ChatGPT. After trying alot of things, ChatGPT wanted me to try to "Hard reset the keyboard's firmware" by unplugging my keyboard and holding esc+caps+space while plugging my keyboard back in but now no keys are working at all. This did also cause my keyboard switch a rainbow wave and ripple effect. Any kinda way to fix this?

Recently I just win an giveaway and they sent me a code, but I dont know how to use or redeem it

I had some trouble with my keyboard less than a year ago.At some point it just went haywire and held the last key I pressed for 3-4 seconds.-Tried razer support since it has a 2y. warranty (?). Couldn’t find any help. Got frustrated and gave up.This is my real and honest attempt at maybe getting the help I need, see what my options are.I did the basic troubleshooting like one of the razer videos instructed- nothing helped.  I’d taken great care of the keyboard so it was especially upsetting when it malfunctioned.WHAT CAN I DO?! 😭Any and all help is appreciated.  

Naga V2 Pro profile is not working on my new PC using Mouse Dock Pro.For example, non-default assignments such as "Left" and "Right" in the screenshot do not work. Nothing happens when I roll the scroll to the left or right.All default functions work.What I triedI tried, but it didn't solve the problem. Factory reset of MouseDock Pro and NagaV2Pro Firmware Update of MouseDock Pro and NagaV2Pro Mouse Dock Pro: 1.1.0.0 Naga V2 Pro: 1.1.0.0 Create New Profile Reinstall Synapse Change the USB port on the Mouse Dock Pro I tried 4 ports on the front and back of the PC Reboot PC What I found outProfile works fine when Naga V2 Pro is connected USB cable. Profile works fine

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!

Hallo ich habe eine huntsman v2 jedoch funktioniert die rück Taste nicht ich kann wenn ich etwas falsch geschrieben habe den Buchstabe nicht löschen nur wenn ich es markiere und die entfern Taster benutze. Kann mir jemand helfen wie ich das hinbekomme die zu respirieren.

Hello, I have a Razer Iskur Gaming chair. The plate of Part H has cracked and needs to be replaced. The chair is no longer in warranty from what I underdstand as I purchased it in 2021. Can you please provide a link to where I can purchase the replacement part?Thank you, ​​​​​​​Edward Humphrey

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

I purchased the razor kiyo pro the other day, and have found the following issues: modyfing the camera advanced settings in OBS when synapse software is open can lead to blue screen of death. narrow or medium field of view causes the video to become extremely stuttery in the synapse preview and obs.  Wide is buttery smooth.  This is extremely problematic because I’m basically stuck with a fisheye lens. if narrow fov is chosen, then the camera only outputs 640 x 480, which if then changed in obs to 1080, gives very dubiously low quality for 1080p (graininess in movement and excessive stutter).

I recently picked up a blackwidow v4 keyboard in the hopes of using it for work and home. I work at home and frequently switch between wireless and bluetooth to go back and forth from home (wireless) and work (bluetooth). On my work PC I can't have synapse installed, so I'm trying to utilize the onboard memory system to use some basic macros.I'm having difficulty doing a couple of things and I can't seem to find an answer so any help is appreciated.I can create a macro, for example C:\users\XXXX\desktop. I use this to just quickly save things to my desktop without having to type it out. I created a profile on the 3rd/blue onboard memory spot and with synapse opens it works. On wireless it works, but if I change to bluetooth it doesn't work anymore. I make sure to press Fn + end to go to the 3rd onboard memory profile and the lights change to blue to indicate it's on the corre

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Hello, I bought a Razer BlackShark V2 X headset, but my box did not include the 7.1 Surround Sound activation code. Please provide the activation code.and when I register the product it says that its already registered !Serial Number: (removed for security purposes)Proof of purchase is attached.Thank you.

I purchased a 300 razer gold ecardPlus 21.58 activation fee. I sent it to  friend as a gift. When he  went To redeem it ,it was already redeemed. I contacted gcsupplysWhich i bought it from they referred me to you. They wont refund my money or give me another ecard. I am senior citizen on a fixed budget. Can you help me .

Hello, i’ve buy a Razer BlackShark V2 X at 21-11-2025, arrived today 01-12-2025 but when i’ve open the box (totally new) and request the registration the website say i’ve already the code activated...but is super new 

How I can change my phone number in my account? I don´t contact with teh razer support.Thanks for your help!