Razer Support

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hello,My mute button randomly just broke by itself it is the small while plastic under the black mute button. Is there any way to get an replacement of this part? It is really sad that for such a price of the keyboard there is such a weak piece of plastic in it. Have some of your products so please help me no to get away from it.Thank you

[HELP] Razer Blade 16 (2024) - Realtek audio driver crashed and won't reinstallDevice: Razer Blade 16 (2024) | RZ09-0510x | i9-14900HX | RTX 4090 OS: Windows 11Hi everyone,I had an audio issue where sound only worked in the browser (YouTube) but not in games (Rogue Core) or Steam voice chat. While troubleshooting, I found that my Realtek Speakers were set to "Not allowed" in Windows audio settings. After clicking "Allow", the Realtek driver crashed completely and stopped working entirely — no audio anywhere anymore.What I've tried since:Restarted Windows Audio and Windows Audio Endpoint Builder services Uninstalled Realtek audio device via Device Manager (with driver removal) Tried manually installing Realtek drivers — installer could not find a matching device Checked hidden devices in Device Manager — Realtek visible but greyed out, cannot be enabled Checked Windows Update

Hello everyone,I am trying to restore a Razer Blade Stealth 13 (Early 2020) with the following specifications: Model: Razer Blade Stealth 13 (Early 2020) Product Code: RZ09-03102N22-R3N1 Serial: BY2027A89003083 Motherboard Product ID: LY325 Background:I had to reinstall Windows from scratch after persistent Intel graphics driver crashes. My objective is to restore the original Razer factory software and driver configuration, particularly the Intel/NVIDIA graphics switching (Optimus) setup.Unfortunately, Razer no longer provides recovery images for this legacy model through the official recovery portal.Any help from owners of the Early 2020 Blade Stealth 13 series would be greatly appreciated.Thank you.

Guys so while playing etc. Suddenly all the sounds go away and I have to turn off and on to make it work again. I love the headset but this issue is so bad.

Hi all. My Razer 18 5070 will drain the battery while plugged in.  When I’m doing general office work, browsing its will go down to 98 or 96% while plugged in, and when gaming down to like 80% while plugged in.  I’m using the power bring that came with the laptop.  When idle the battery goes back up to 99 or 100%.   Is this normal?  I’ve not have a laptop do this before.   Thank you.

For the past few months I have been experiencing some serious issues with my razer laptop such as: Random errors in event viewer of various executables crashing due to system access violation. Microsoft Edge and Chrome web pages crashing with SYSTEM_ACCESS_VIOLATION error. BSOD randomly due to kernel level issues. Random freezing and have to hold the power button to force the machine to shut off and then turn back on. Really just various other issues that have made using this laptop for work a huge pain. I spent $4600 on this thing, and honestly, so very under impressed with it.I have tried getting support but: I was never able to ever register my product on the Razer website. I can't find anywhere to actually submit a support ticket. I can't find an email anywhere to send someone an email. I can't find a phone number anywh

Hi allI’m currently facing a strange issue where my Razer BlackShark V2 Pro (2020) isn’t working at all, when I’m using it with my Razer Blade 15 running windows 11. On my company laptop running Windows 10 everything works fine.On the Razer Blade, when I start any audio playback, the best that happens is jerky audio. Playing a Youtube video also isn’t possible. It jerks a few times until Youtube displays an error message “Error during audio playback. Please restart your computer.” Windows Test sounds are also only prompting error messages. Spotify isn’t playing anything, but also not showing any error message.When I choose another audio device (e.g. integrated speakers or USB speaker) everything works fine, even without a restart. Needless to stay, that a restart didn’t fix the issue yet.I already tried to reinstall the driver under windows devices, updated the firmware, tried uninstalling Synapse software (which was never running on the company windows).

I received my Kaira Pro for Xbox today, but I'm having a problem with the app. I can't get it to connect so I can fully configure it. When I open the app, my Xbox recognizes the Kaira Pro, but the app just gets stuck loading at 0% and doesn't progress. I don't know what to do because the Xbox recognizes them as an accessory, but the Razer app doesn't.  

I need a replacement dongle for the Razer BlackShark V2 Pro. I have a pair of headphones I bought on Amazon and I've lost this part.

I know there’s a ton of threads about this, but the usual fixes did not work for me. Running as admin, unzipping with 7zip and running the exe inside of the installer, windows update, etc… I fixed it, so I’m making this thread with another solution. Using procmon (sysinternals) I could see that it was trying to access a windows path.[3221225506] CreateFile | C:\Windows\Installer\Razer\Installer2 Desired Access: Read Data/List Directory Disposition: Create → STATUS_OBJECT_PATH_NOT_FOUND[3221225530] CreateFile | C:\Windows\Installer\Razer\Installer2\RazerInstaller.exe Desired Access: Generic Write Disposition: OverwriteIf → STATUS_OBJECT_NAME_NOT_FOUND I first tried to make the directory using an admin command prompt and this command: mkdir "C:\Windows\Installer\Razer\Installer2"But it said access is denied. So, we must reset the permissions on the folder. In the same elevated command prompt

My dongle got wet and no longer works I need to buy a replacement serial number is (removed by moderator)blackshark v3 pro for ps5

Hello everyone,I'm having an issue with my Razer account. I lost access to the phone number that was previously linked to my account, and now I can't update my account information because the verification process requires that old number.Has anyone experienced this before or knows how I can recover access and update my account details?Any help would be greatly appreciated. Thanks in advance!

Just got a new Black Widow and the  R button stops working after every 5th or so click. I have tried resetting, uninstalling and yet it still happens. Is this an error and if so how do I send it back?

Hey I've been having trouble with my viper v3 pro charging I've tried multiple different chargers including the one provided and I've updated the mouse to the newest update and it wouldnt go above 6% and it's been charging for the last 2 days do you have any other options I could try. I've had it for about 6 months 

Recently, I opened up my Razer Blade 14 (2021) (RZ09-0370C) laptop to find significant battery bloating. I need to replace this as soon as humanly possible, as I use this laptop for my 9-to-5 job. Can I get a battery shipped to me instead of sending my laptop back to Razer? I am comfortable replacing it myself, but I can’t find anywhere on Razer Support that you can order replacement batteries. I’m in the US, and I need this as quickly as I can. 

My console isn't working. Since the recent Synapse 4 update, it no longer recognizes the console properly and won't play anything. It loses saved settings, and I can't get the audio to work. The volume controls don't do anything, and it only works after I open Synapse and configure it again. But this wasn't the case before the last update.

Hello,About two weeks after purchasing my Basilisk v3 mouse, I noticed an issue with the scroll wheel. When switching between tactile mode and free-spin mode, the mouse never returns to tactile.When I press the button on the mouse, I can see the setting correctly toggling between both modes in Razer Synapse, but the wheel itself stays in free-spin mode regardless.I have already tried the following steps without success: Changing the USB port Reinstalling Razer Synapse and the full Razer suite Restarting my computer Creating a new profile and switching between them This is particularly frustrating since the free-spin mode is extremely sensitive, and even moving the mouse quickly makes the wheel spin unintentionally.Is there a way to fix this issue without opening the mouse (as I would like to keep the warranty intact)?Thank you for your help.

Hello. How are you? I hope you're well. As mentioned in the title, the Razer Freyja product, despite being released about two years ago, is still struggling with driver issues. After the latest Synapse and Chroma updates, the product, which was barely working, is now completely unusable. You released beta version 4.0.670, but the product can no longer even detect sound from the operating system. I tried a clean installation on both Windows 10 and Windows 11, but unfortunately, there was no result. The previous beta driver, even if it occasionally malfunctioned, continued to work after restarting the product, but the latest update has rendered it unusable. Given how much time has passed since the product's release, could you please release an update that will allow us to use this product without problems? The haptic technology is great, and the product is losing its potential due to problematic drivers. If I could, I would revert to the previous driver version, but unfortunately, I c

Razer software uses a silly amount of process threads.  It also salt and peppers files all over my system even after uninstalling all branches of software (synapse, cortex, Axon).  I’ve constantly had Cortex refusing to load its UI after ever 2-3 startups on my laptop.  NO AMOUNT OF :sfc, chkdsk, dism tools have found 0 issuesRestarting system does not workReinstalling all branches of software shutting down tasks in task manager and repeating all processes This happened after I did a file search on C: for any files with “Razer” in the name and deleted all the excess bloat left on my computer.   I have wasted almost 3 hours of my life today on this with no success.  Why is this software so damn bad after over a decade of being around???

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows

I can't install Razer 7.1 Surround Sound. The download just freezes and says "preparing." What should I do? The product is official and was purchased from an authorized supplier.

Hi j have a question about wuwa colab will it be available in Europe?

Hey everyone, facing an issue with my Razer Hammerhead True Wireless X. One earbud suddenly died today. It was at 50% battery when I accidentally triggered pairing mode and used “forget device” on my phone simultaneously. The earbud drained completely in under a minute, started rapid green flashing, then shut off permanently.Since then it won’t turn on, won’t charge, no LED response at all. Tried charging for 2+ hours with no result.Purchase date: December 2023. Out of warranty by 6 months.Has anyone faced this? Is there any fix or should I directly contact Razer support for a goodwill replacement? how to contact Razer Support? If thats the option 

it started 2 weeks ago when i use it with wireless dongle my mic volume goes 0 and when i use the usb version it goes back normal. it only happens when synapse is open and since im an active user it really annoys me i dont wanna manually set my mic level every time is there any solution