Razer Support

Either fix the firmware quickly, or do something about it. What are the people who already upgraded from 1.01.09_r1 to 1.02.00 supposed to do?You should at least release a rollback firmware as version 1.02.01. If you just delete the 1.02.00 firmware and upload 1.01.09, those who already downloaded 1.02.00 can't even roll back. Please fix this ASAP. I'm really frustrated."

Razer Kraken Kitty V3 X I have registered this product but did not receive the activation code due to insufficient mailbox space; I have now cleared out my mailbox.

Dear Razer Support,I recently purchased a Razer BlackShark V2 X headset and I would like to verify whether the product is genuine and officially manufactured by Razer.Product: Razer BlackShark V2 X WhiteP/N: RZ04-03240700-R3M1Serial Number: (removed for security purposes)I have attached photos of the packaging. Could you please confirm whether the product and serial number are genuine?I am also having an issue when registering the device. The Razer Synapse software requires a 7.1 Surround Sound activation/product key, but I am unable to register or activate the 7.1 Surround Sound feature. Could you please let me know how I can obtain the required 7.1 activation key or activate this feature?Thank you for your assistance.Best regards,Abderrahim

I’m experiencing major connection issues with the Razer Wolverine V3 Pro. Here is everything I’ve tested:- The controller powers on when connected via USB-C, and also turns on wirelessly due to its internal battery.- The Razer logo lights up and cycles through  colors, but the controller doesn’t connect or respond.- Pressing the Xbox button does nothing — it doesn’t light up or activate the controller.- It connects to my Xbox Series X via USB-but not via the included 2.4GHz wireless dongle.- On PC, the dongle is detected, but the controller doesn’t pair.- I tried using the Razer Controller Setup app for Xbox/PC, but the controller is not recognized at all.- I’ve changed USB ports (front and back).- The controller receives power but sends no input and is not detected by any system.- It now turns on by itself without being plugged in, but still doesn’t connect or work in any way.I’ve followed all recommended troubleshooting steps and nothing has resolved the issue.Please advise on how to

Hello Razer Support,I have a Razer Wolverine V2 Pro controller, but I no longer have the original HyperSpeed Wireless Dongle.I would like to know if it is possible to purchase or obtain a replacement dongle for my controller. I am located in Mexico.I also need to update the controller’s firmware, but I understand that the firmware updater requires the wireless dongle.Could you please let me know if a replacement dongle is available and how I can get one?Thank you for your help.

Hello Razer Support Team,I am experiencing a critical issue with my BlackShark V3 headset following the latest firmware update. I have been trying to resolve this for hours without success.The Problem: The headset works perfectly via Bluetooth on my phone, which confirms the hardware is functional. On PC, the dongle is detected by Windows and Razer Synapse. In Windows Sound Settings, I can see the green audio bars moving, but there is absolutely no sound reaching the headset speakers and the microphone is not picking up any voice. I am hearing unusual "beep... beep-beep... beep" sequences when turning on the headset while connected to the dongle. What I Have Already Tried: Used the Razer Pairing Utility; it says "Pairing Successful," but the issue persists. Tried standard Firmware Updater v1.3.0, but it says the device is already up to date and won't allow a re-flash. Completely reinstalled Razer Synapse and performed a clean driver wipe in Device Manager. Tested on differe

I have a Enki chair and the gas strut often gives out and the chair sinks. I also need a new right armrest assembly. The piece that secures it to the metal pole is broken

My activation number is invalid and I have the receipt and it said invalid 

My New Viper V4 Pro dongle worked fine until a firmware update (dongle + mouse) via Synapse failed at 99%. Since then my PC doesn't detect the dongle at all: no Windows sound, nothing in Device Manager, and not even the BIOS sees it. I tried all USB ports, a hub, another cable, BIOS update, and reinstalled USB drivers and Synapse. The dongle does work on another PC, where the firmware shows up to date,  Any solution?

I bought the Tartarus V2 Pro as an upgrade for my HORI TAC F14, which also has a single analog thumbstick.  The V2 Pro is in almost every aspect a more premium product than the TAC F14, EXCEPT:The HORI TAC F14 Configurator allows you to map the thumbstick to either analog Left Stick or analog Right Stick. I always bind it to Left Stick for movement, freeing up WASD binds for utility keys. The Razer Tartarus V2 Pro analog thumbstick only reports as Right Stick, and I don’t see a way to remap this in Synapse 4.0.14.2609150422! In FFXIV, there is a serviceable workaround - in System Configuration, you can use Calibrate Controller to tell FFXIV to treat the stick as LS. (You can even use Calibrate to change which direction is up!) However, most games (e.g. Valheim) do not let you map Right Stick to movement! And thus the Tartarus V2 Pro analog stick can only ever be used to swivel the camera - but I have my mouse for that! Thus, I either have to: Bind the Thumbstick to Digital 4-way or 8

Subject: 7.1 Surround Sound Activation Code Issue - Razer BlackShark V2 XDear Razer Support Team,I am writing to request a new activation code for the 7.1 Surround Sound for my Razer BlackShark V2 X headset.When I tried to register my product using the serial number to receive the activation code, I received an error message stating: "This product is already registered."Here are my product details:Product Model: Razer BlackShark V2 X (RZ04-03240100) Serial Number (SN): HN2121D13404419 I want to verify if it is an authentic Razer product and obtain a functional activation code. Attached are photos of the headset, the serial number sticker, and a screenshot of the error message for your review.Thank you for your assistance, and I look forward to your response.

Dont know if my seria l number is an o or a 0 and cant contact support if i dont have my serial number, in stuck in a loop

Hi I have two Razer Wireless Mambas.  One dongle was lost, and the other just broke apart two days ago.  How do I go about replacing them?

Razer Blackshark v2 pro 2023: I am currently using synapse 4 but no settings can be made on the headset, even if I open synapse the sound is the same. thx stereo, thx spatial audio, eq, audio enhancement, mic eq none of them work but they can be changed.(My old headset razer blackshark v2 hyperspeed dongle broke so I bought this headset but the sound settings of v2 pro do not work. hyperspeed works)I downloaded synapse 3, 4 versions everything is up to date on the computer, the headset is the default device, I repaired synapse, deleted it, installed it, made settings in device manager, installed razer applications and tried but there is no solution.

I have Razer Naga Trinity | RZ01-0241, its comfortable, loads of buttons. Installation was a nightmare and a half, but eventually managed to get Razer Synapse Beta installed, after jumping through a billion hoops, including having to edit registries for windows updates … funEverything was functioning fine for awhile, until recently.I can select old macros and assign them to buttons, but when going to macro module, its empty.when trying to edit said macros, nothing shows up.I have done a clean reinstall of Synapse itself, the mouse drivers, and anything i could think of …I can create new macros, but the list of old macros is in the 100s, thanks to a bug that would replicate them any time the pc would go into sleep mode…how do i wipe the old macros from the list, so i can start fresh ? its driving me insane .. cant tell if its saved on the mouse, or the cloud, or who knows where . If i cant resolve this, gona have to leave razer because this lvl of bugs in simple software is just ridicul

Hello,I’ve been using synapse 4  since mid 2025. Back in the day I had to convert all my synapse  3 macro to, synapse 4 and they were working well since then on my naga pro v2. However yesterday, all my macro are gone and are nowhere to  be found on the synapse 4 macro  tab.I am still logged in, I still see the macro associated to my mouse  key  but the macro tab is now empty  

Hey all, I was gifted a 2021 Razer Blade Pro 2021 (RZ09-0368C). I am getting the secureboot error at boot. I found another thread about an official fix, but can’t find the instructions for that fix.  Can anyone supply instructions for this fix? Also, I suspect the CMOS may be in play due to BIOS settings not being retained. I found the battery but have been unable to figure out how to remove it. I’m also unable to find a manual with instructions for this process. I’m also hoping to get a recommendation for the proper replacement battery. Thanks everyone

I am experiencing an issue with the tactile scroll mode on my Razer Basilisk V3. When using the mouse in tactile mode, I can still hear a metal pin or component moving inside the device. Typically, there is some resistance during the first second of scrolling, but this resistance disappears shortly afterward and does not return unless I switch to free-spin mode and then back to tactile mode.Additionally, when I spin the scroll wheel quickly in tactile mode, I can hear the internal component moving so something is switching between free spin and tactile. I am on firmware version 1.0.3.0 To troubleshoot, I have already attempted the following steps without success: Factory reset the mouse Restarted Razer Synapse Rebooted my PC Tried different USB ports Updated razer Synapse I would appreciate your assistance in resolving this issue. Please let me know if further information or diagnostics are required.

My razer blade 17 recently started encountering secure boot violation and i am now only able to start it up with secure mode disabled. Because of this i cant play anymore video games which defeats the purpose of even having this laptop. Anyone has a fix for this? 

I recently bought this keyboard from best buy, and after using it for a few days it was fine. As of recently though, after anywhere from an hour to about 10 minutes of playing/usage, the keyboard will randomly stop accepting inputs and it’ll only work once I unplug and replug the keyboard. The RGB remains on while the keyboard doesn’t accept inputs. I tried uninstalling and reinstalling razer synapse, cortex, etc; along with switching polling rates to 1k and even the hall effect amount. I tried using it without any razer software, and I even returned it and got a new one of the exact same model and it still has the bug. I read that other users have this issue as well and that it’s probably from the latest firmware update, but I haven’t found anything about a fix. The razer synapse software wont let me install an older version either, since I have the new one. Will there be a fix soon? 

I’ve lost my viper v4 dongle and want to buy a new replacement but can't find in the razer store need  help please cause I hate using wired mouse and my viper mouse just paper weight at this point 

I'm trying to six the cables

Hello,I recently purchased a Razor Keyboard and for a while it was great until a new Synapse update rolled out and now my keyboard will randomly disconnect, with all the rgb lights still on and everything but I cannot use the keys and the only way to fix it was for me to unplug and replug the keyboard.

When i am playing my games, mostly rhythm so this is annoying, i have a big delay of my key when pressing it

Hi Razer Support,I’m having a recurring issue with my Razer Huntsman V3 HE Magnetic Mini 65% 8KHz.During normal use, the keyboard will randomly stop registering all keyboard inputs. When this happens, the RGB lighting remains on, so the keyboard is still receiving power, but none of the keys respond.Disconnecting and reconnecting the keyboard may temporarily restore functionality, but the same issue keeps happening again after some time. It has become frequent enough that the keyboard is no longer reliable for normal use.I have already tried the following troubleshooting steps:Updated the keyboard to the latest firmware Reduced polling rate from 8000 Hz to 1000 Hz Connected the keyboard directly to the rear motherboard USB ports Tried different rear USB ports Disabled USB power-saving settings for the relevant USB Root Hub Tested without Razer Synapse running Completely uninstalled Razer Synapse / Razer software Restarted the PC after removing the Razer softwareUnfortunately, the issue