Razer Support

merhaba usb dongle bağlanmadığı için bi kere duvara fırlattım ve çalışmaya başladı sonra tekrar çalışmamaya başladı yine aynısını yaptım yine çalıştı ama en sonunda komple bozulunca bende içini açtım parçaladım usb dongle ı yenisini nasıl alırım veya tedarik ederim hala garanti kapsamında ama usb dongle ın içini açtığğım için muhtemelen garantiden çıkmıştır çok sinir bozucu sürekli bağlantı kopması olması

I have an older account and it is still connected to an old email address. I’m trying to change it to one of my current email addresses but will not allow since it is trying to send me a code that I can not retrieve. I feel like this would be an easy fix if I can get someone on the phone, but can’t get a phone number anywhere for support. 😖

Please help me to change my phone number because I lost my phone number and have no access to recovery codes.

Hello,  Recently, one of the legs for my Razer Enki X chair snapped, and broke off. According to my serial number, this chair is out of warranty. This has forced me to make a community threat instead of being able to go through normal channels to resolve this issue (as per Razer’s own recommendation). I am interested in being sent a new chair base, along with instructions on how to replace it. Any help would be appreciated. Thanks

I think roughly a month ago, I brought my headset with me somewhere, and once I got back home and emptied my bag the dongle was nowhere to be found. I left it by mistake and have been having to use my headset via Bluetooth ever since. How might I be able to get a replacement dongle? I was looking on the website and didn't see any that were listed to work for my headset...

Hey,I am got the Razer Wolveringe V3 Tournement edition from my girlfriend for christmas but recently came across an issue, while playing f1 2025 (not sure, whether this happens on other games too) At seemingly random moments, my input would not be registered for ca. 1 second and the last input is keept active.Like if I was turning left and the bug apprears, I would turn left for the duration with exactly the same intensitiy, before accepting new input again.This creates obvious issues while stearing, breaking or shifting, in case my button press is not recognised at that second. Specs:win 11 razer synaps  is active firmware is up to date windows modus pull rate of 1000 Hz (maximum setting)  

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

Hello I recently bought a refurbished razer kraken v4 pro headset didn't have the money for a new one it said it was in excellent condition. Well it works and sounds great but it didn't come with the dongle when I contacted the seller they told me they dont have them so I was wandering can I get a razer kraken v4 dongle and pair it with the utility tool to work with my razer kraken v4 pro,  I hope so or I wont be able to fully use the hub with the pro

This driver has been trying to re-update and re-install over itself ever since it came out, every single day. It keeps failing with Install error - 0x80070103 but the update history  says it was successfully installed, each time. For some reason when it first came out two identical updates were issued, and this has been going on ever since, back in March i think. Windows says they can’t do anything because it is the driver vendors issue. Please help.

Hey Support and Community, my Naga just “died” today. It suddenly stopped working and only got recognized as a USB-hard drive with a firmware.bin inside.As far as I’ve read from other manufacturers apparently you need to hard reset the device (press LMB+RMB+SWB while plugging in with Razer Mouses) and giving the mouse a new/working firmware.bin file.I tried the aforementioned reset but seemingly did nothing, but I'm still missing the File. Maybe you can help me out.I also made a Ticket and wrote a PM to razer.sushi.boi hoping something helps me faster. @.@ SincerelyMaxi

i have a razer blackshark v3 pro and everytime i restart my computer or close out synapse 4 my mic enhancement settings doesnt save and auto turns it off everytime i restart my computer and i have to change the setting everytime i get on my pc to talk to friends. is there a way to save it and not have it turn off my settings everytime it restarts ive tried reinstalling everything and still doesnt save. 

Basilisk V2 Stuck in "CRP DISABLD"  i need fimware file for basilisk v2

Looking to start streaming and was wondering if this headset would work with my needs? I plan on using an external capture card to get my PS5 gameplay onto OBS, and an external USB mic to record my own voice. Does anyone know if possible how to connect an external usb mic to the control hub and then to a capture card? My specific capture card has a line in, line out and a mic in input. Thanks

The code is going to the old number, how can I update it to the new number

I would like to inquire about purchasing the Razer Blade 14.Could you please let me know whether it is possible to ship the Razer Blade 14 directly to Japan from your official online store?If direct international shipping to Japan is not available, I would appreciate it if you could advise on the recommended way to purchase the Razer Blade 14 from Japan.For example: Availability in the Japanese official store Authorized retailers in Japan Any alternative purchasing options Thank you very much for your assistance.

My Razer Surround 7.1 was working fine only to find out after turning off my PC and it happened to logged me out of my Razer Surround 7.1 software. Logged in and it shows the Activation Code page. Copy and Paste the exact same Activation code and was prompt (License code has already been used) PLEASE HELP!

Hi i was trying to do cable management and I cut the charging dock cable by mistake, what to do in this situation?Please I need help ASAP

I have no idea what causes it, just a blank screen. I had never had such problem in any app 

Trying to update to the latest firmware and its been stuck for hours.  

Since I changed to a new computer with Win11, every time I start windows, a message pops up, asking me to chose wether to start RZPower with Admin rights or not.On the old computer Synapse started without that annoying message. How can I get rid of it ? 

Hi, I have Iost my USB-C dongle for my Barracuda headset and looking for official replacement. Those are not Barracuda X or Barracuda Pro, not sure if thier dongles are compatible but in any case I have not found any official ones. Could someone help me, please?

hello guys i bought Razer BlackShark V2 X on my local store they did give me a headset with box but im not sure if it had a surround sound activation code i remember looking at the papers and at the box too and did not find anything i just bought it like 1 week ago not even please help with a activation code i really want to see how this headset can perform at the moment bass is too loud its a 3.5mm cable option one.i bought headset from “Game zone” which is is located in georgia,tbilisi,rustaveli.i payed 174,68 GEL which is 64.83 USD atm.on the name of the order it says “razer gaming headset blackshark v2 x 3.5mm black (removed PN) (11074)I purchased it via delivery specifically from “WOLT” delivery.random delivery guy picked it up from the store and delivered it to me.If you guys could help w

Hello,I recently purchased both the Razer Naga V2 Pro and the Mouse Dock Pro. Unfortunately, I’m experiencing an issue when trying to charge the mouse using the dock.When I place the mouse on the dock, the charging indicator briefly flashes green a few times, then the regular RGB lighting turns on for a moment. Shortly after, it stops charging. This cycle repeats continuously. In Razer Synapse, I can also see that charging stops and then starts again repeatedly.Both devices are running the latest firmware. I have tested multiple USB ports on my system, and the issue persists even when the PC is powered off. I have also tried reseating the charging puck multiple times to make sure it is properly connected.I plan to test the setup on another computer later today to rule out any system-specific issues. However, this behavior doesn’t seem normal for a charging process, and I would appreciate your assistance in resolving this.Thank you in advance!

Hello, I'm writing from Peru. I'm currently trying to update my Razer profile information. However, it's asking for two-factor authentication. My phone number appears to be correct, but I never receive the text message.Another option is to enter a backup code, which I don't have.How can I resolve this issue?

I have a lightly used Razer Basilisk V3 which I’ve been using for less than a year, and have never had a problem with until today. I’ve tested it on 3 different windows computers, and all of them will have the mouse continuously connect and disconnect, making the mouse unusable. Sometimes when being plugged in, the device will flash red, and make the clicking sound it makes when turning the tactile scroll on and off. Only uninstalling Razer Synapse (should’ve gotten rid of that malware a long time ago) helped the mouse connect, and only briefly. Uninstalling the drivers got the mouse to function, and I updated the firmware on the mouse. The only thing wrong with it after that was trying to use the smart scroll, when the tactile scroll switch would trigger the mouse would power off and on again, and the tactility of the scroll wheel was noticeably softer. I reinstalled synapse to try and fix this, and immediately as soon as the software launched, the mouse stopped working, and despit