Razer Support

After installing synapse 4 I am unable to play decently, dpad on tartarus is stuck all the time, the naga trinity side panel sometimes doesnt light up/work… how can I downgrade to synapse 3?

Hello,I’m really frustrated with the current situation. I specifically need to use version 5.9.1 of Loupedeck because it’s the only one that still supports the Razer plugins (including Key Light Chroma). However, I can’t properly log in anymore since the old client doesn’t allow Google login or even email login due to outdated authentication.This leaves me stuck: If I update to the latest version (6.x), the Razer plugins don’t work at all. If I stay on 5.9.1, I can’t even sign in, which makes the version unusable. I feel like I’ve lost access to functionality that I originally bought the hardware for, and it’s really disappointing that there’s no official solution. Is there any plan to restore compatibility, or at least provide a way to use 5.9.1 in offline mode so we can keep controlling Razer devices as intended?Thank you for your time, but I hope this issue is taken seriously — it’s frustratin

razer chroma decided to update today and since the update i have had the chroma connect on yet no option to adjust any settings for my case. The in-game aspect works correctly as far as i can see, yet if i try to go to the chroma studio there is no option to adjust the lighting for the chroma connect device

I just downloaded the RazerSurroundSound Installer but when I run it as an admin it says that the server access unavailable. What should I do? 

I've been using Serien V3 Mini for around a year without problems, today it just doesn't work, when I turn on the pc the indicator lights up for a second and goes out, device manager marks it as unknown and can't fetch drivers for it. I've tried restarting, uninstalling drivers, uninstalling synapse, using the driver cleaner recommended for similar issues, nothing seems to work.

Hello,I’m trying to get the game/chat mixing wheel to work on my PS5. I’m not using discord, just trying to chat within the game: BlackOps 6. Everything is up to date. I’ve tried everything I can think of. Please help Razer. Not being able to control this mix is a deal killer for me. Thanks.Hardware:Playstation 5Razer BlackShark Pro V3 headset. Sony controller.

HiI'm opening this forum to ask for help regarding crashes with Razer Cortex.First of all, I want to mention that I was a longtime user of this program, and I used it daily to gain a few extra FPS on my old build without ever experiencing any issues.At this point, my hardware no longer needs the small boost that Razer Cortex offers, but I recently heard on social media that Razer is integrating (currently in beta) a Remote Play feature, which I’m really enjoying.Because of this, I have returned to using the program daily, but the only issue I’m encountering is that Cortex seems to be causing my system to crash.Specifically, the problem I’m facing consists of a freeze in the game or program that I have open, followed shortly after by a complete system freeze.I started looking for ways to fix the issue, and the only useful and relevant solutions I found were:Disabling auto boost Disabling the in-game overlaySo, I

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

Hi, ich habe schon einiges probiert..aber ich bin einfach hilflos mit dem Headset. Da ich dieses Headset nicht für Xbox benutzen kann, außer mit Kabel..habe ich es oft mal meinem Freund gegeben der über Ps5 gezockt hat mit dem USB dongle..per Bluetooth dann.. zwischendurch habe ich es für mein Handy benutzt mit dem USB dongle.. und dann wieder bei Xbox mit Kabel. Irgendwann hat es Rum gesponnen..alles schön und gut..bis es nur noch blau blinkte bis er sich verbindet, aber Headset macht kein Ton..sagt auch nicht bescheid das es sich verbunden hat.. oder reset geht auch nicht. Wenn es mit dem USB dongle sich verbindet..kein Ton..und man selbst über Mikrofon funktioniert auch nicht in einer Party.. . Falls jemand eine lösung hat bitte melden danke :)..und es tut mir wahnsinnig leid für jeden der das Problem auch hat. 

I'm looking for a replacement dongle for my razor turret for the Xbox One. I see a few replacements on the website but I'm not sure which one will work. Please help me get my razor turret up and running.

As stated in the title, my controller keeps on disconnecting. The cable that came with the controller is properly secured and plugged in  but I have constant, randomly occurring disconnections. Can this be solved via using another USB-A to USB-C cable or will I have to send it back for repairs as it's still under warranty?

I need a base plate for my iskur chair. The weld is broken all around. The serial number is 312117v02700673. Any help would be appreciated. 

Hello, I tried to open a ticket but was told my product is outside of warranty.I am not trying to open an RMA.I am trying to order replacement parts for my chair.Please assist in pointing me in the right direction.Thank you in advance.

Please help. I don’t have access to my old number due to Working abroad. 

kulaklıgımı alalalı 2 3 hafta arası oldu kablaosu kendi kendine tühüm oluyor 

How change my Old Number with a new New mobile number? Please help me. My old number has no service here in abroad and can’t receive messages. Help me register my new mobile number. Thank you.

Hello, I bought headphones and tried to register them, but it says that they are already registered.I can provide you with all the receipts, as I ordered them on February 26

Hello there! So I just bought a basic KIYO camera with LED light and I intend to buy another to stream a TCG tournament.But reading online conversations, I see that people 1 year ago or a bit more, were having issues getting more than 1 camera connected at the same time using OBS. Do you know if it’s still impossible or it has been fixed?

Yesterday, I was recording a video and my camera started making some humming noises. Right after, the recording stopped as the camera stopped working. I tried unplugging and plugging it back in but every time I did and tried recording the camera would flash then turn off, after doing it a few times the little slit below the ring light started blinking white. I had also prior tried to install newest firmware. I have had this Camera for a little over a year now and I have never had an issue with it until now nor has it had any damage as its sat nicely on my monitor without falling once. Is this is still fixable or is this just money in the bin?

Recently my Naga Classic (12 button side) has started either not registering the 12 button at all or is in a constant state of entry.  It will do this at random, but most commonly after removing and reapplying the panel.  It is clean as well as the prongs.  I’ve uninstalled synapse (4) and deleted all the drivers.  Still not registering button presses or will spam constantly.  I have no Macros set up and I’ve also factory reset the mouse as well. 

 i cant make it outpoyt device and my razerblackshark v2 x  dotn work as intended for me to play on fps games

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?

Salve, ho le cuffie Razer Kraken Tournament Edition - Cuffie da gaming cablate con controller audio USB - Verde -, sono in cerca del controller audio usb, qualcuno può aiutarmi o/e a cosa posso passare con le stesse caratteristiche? Grazie.