Razer Support

Hi Razer Support,I’m having a recurring issue with my Razer Huntsman V3 HE Magnetic Mini 65% 8KHz.During normal use, the keyboard will randomly stop registering all keyboard inputs. When this happens, the RGB lighting remains on, so the keyboard is still receiving power, but none of the keys respond.Disconnecting and reconnecting the keyboard may temporarily restore functionality, but the same issue keeps happening again after some time. It has become frequent enough that the keyboard is no longer reliable for normal use.I have already tried the following troubleshooting steps:Updated the keyboard to the latest firmware Reduced polling rate from 8000 Hz to 1000 Hz Connected the keyboard directly to the rear motherboard USB ports Tried different rear USB ports Disabled USB power-saving settings for the relevant USB Root Hub Tested without Razer Synapse running Completely uninstalled Razer Synapse / Razer software Restarted the PC after removing the Razer softwareUnfortunately, the issue

Looked on here for help, ran the firmware updater, tried different ports, different cable, nothing seems to want to work. The mouse is just stuck in the charging stance at 52%, the mouse is possibly 2 maybe 3 months old and never had this problem before. 

it won’t send code and if i refresh the page it says too many request 

just nowHello Razer Support,I’m experiencing a serious issue with my Razer Huntsman V3 HE.Windows recognizes the keyboard as both a keyboard and an Xbox controller, but the keyboard keeps disconnecting approximately every 15 minutes. When it disconnects, the RGB lighting stays on, but the keyboard stops working and Windows no longer properly recognizes it.The only way I can get it working again is to unplug the USB cable and plug it back in.I also completely reset my PC and tested the keyboard without installing Razer Synapse, and I still have exactly the same problem. Therefore, this does not appear to be related to Synapse or any other software on my PC.It seems that other Huntsman V3 HE users are experiencing the same issue as well. This is extremely frustrating because the keyboard cannot be used reliably if it disconnects every 15 minutes and requires the USB cable to be unplugged and reconnected each time.Please investigate this issue seriously and provide a proper solution, whet

I've lost the foam windscreen/cover that sits on the tip of the detachable boom microphone for my Razer BlackShark V3 Pro headset. The microphone itself is working fine; I just need a replacement for the small foam pop filter cap.Is there any way I can get a replacement? I've checked the Razer Support website, but I couldn't find it listed separately.

Hello Razer Support,I own a Razer Viper Ultimate wireless gaming mouse, but unfortunately, the USB wireless receiver (dongle) has stopped working.I would like to know if it is possible to purchase a replacement receiver and how much it would cost.Could you please help me find a compatible replacement at a reasonable price?Thank you for your support.Best regards,Abdulrahman

My BLACKSHARK V2. PRO broke a few months ago, the band just cracked from nothing, now a can’t used, they fall from my head. Is there any replacement center in LiMA-Perú, South America??? 

Hi, I recently bought a Razer Kraken X Lite second-hand and I’m trying to get a new activation code for it.When I try to request a new activation code through Razer Support, I’m asked to register the device first, but the registration process requires proof of purchase.I’ve contacted Razer Support, but I was directed to the Reseller and Marketing Team, who told me they cannot assist with technical issues or warranty claims.I’m currently trying to obtain the original proof of purchase from the seller. Is there another way to request a new activation code, or do I need the original proof of purchase to register the headset?Any help would be appreciated. Thanks!Yes I know this was made with AI its just to make it easier for myself.

I cannot select any of my macros except the 2026 ones in this picture. The rest seem to be “squashed” above those two, however if I click on that little gap above those 2026 ones it just becomes a blank line, and choosing delete macro gives a yes/no prompt but choosing yes doesnt change anything. I uninstalled synapse 4, deleted leftover files in programdata, appdata, and program files, reinstalled, re-logged in and its still occuring. Please help I dont know how to fix.  

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

Hi Razer Support Team,I am having an issue with my mouse (S/N: PM2104H12700696).When I connect the mouse via the USB cable, the LEDs turn on, but it is not detected by Windows or Razer Synapse, nor does it move in wired mode. Because of this, I cannot update the firmware.Furthermore, when the cable is plugged in, the mouse does not charge—the battery continues to drain even while plugged in. The mouse only works via the 2.4GHz wireless dongle.Could you please advise on how to resolve this or assist with a replacement?Thank you, [Fayyad]

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case) works. I did everything as outlined in the update guide, using a Windows PC with constant power draw, the case was sitting open right next to the dongle …  

I’m having the same issue as in these threads:  If I have discord open and I’m in a call, it mutes the game channel. I cannot get it to work and unfortunately since the razer support people just lock the threads instead of answering the question I’m still stuck.

Good day. I am hoping that someone can assist me with this please. My few months old Razer Basilisk v3 scroll wheel seems to have started gripping when in free-spin mode. It isnt a solid grip like when in tactile mode but rather a light resistance on what feels like a half scroll (ie. it feels free part way on the scroll then gets light resistance like its almost switching to tactile but not).I hope that my explanation is not too confusing but I would like some help on this please. 

 Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….Tried updating the firmware - but it gets stuck at 50%  I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice. TL;DR: Headset won’t charge.Hub doesn’t control anything.Firmware update on headset stuck at 50%.Headset works great while plugged into my PC. Please help!

I was using my headset earlier today and it was working fine. Then I was flipping through the voice channels like default, movie, music, etc. And when I hit port, the dongle hole stopped working. I lost all audio and there's no light on the dongle now when it's plugged in. When I turned the device on and it reads that I have a device connected, I turned the dongle over to PC. I don't know if the dongle fried or what. I need some help and I tried to reset the headset and it's not resetting. I don't know what else to do.

Hey all, posting here after searching Reddit and the Internet.  I cannot get my PC to read my dongle for my BSV3Pro Headset (playstation).  Please assist.  I have registered the product to my account and, if official support requests, I can provide proof of S/N and purchase. Please help!!

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

my laptop is razer balde 15 advanced model 2021, when i just bought the logo on the machine it can light up normally but after a few months it doesn't light anymore, i tried everything but also can't turn it on again, I also tried in razer synapse but it didn't work, when I opened the body, I only saw the monitor cable but didn't see any cab related to the logo light, now what should I do to turn the light back on??

Hi, I own a Razer Blackshark V2 Pro 2023 that I used connected with the dongle.I’m also using the latest Razer Synapse 4 update. If I use this Windows settings (allowing the native THX Spatial Audio enhancements) :I then can change my EQ settings in Synapse 4 so everything works as intended.The issue is that when I start some games, the volume goes to maximum (way louder than my settings on Windows) and any change in game or on windows volume doesn’t do anything until I close the game. The sound is also crackling when this happens and switch randomly volume. To solve this, I can disable windows audio enhancements on the headset settings. But if I do so, the sound quality gets bad and Synapse 4 EQ settings won’t work anymore. How can I enjoy my headset 100% without having to disable some features to be able to use it? I’ll be more than happy to give more informations if needed, I’d love to be able to use my headset at its full potential. TsarFlow

i tried turning my controller on while plugged in and unplugged the USB C to use the wireless dongle instead. as soon as it was unplugged it shut off and hasnt come on since. my computer recognizes when its plugged in again but still wont turn on or anything. It wont show up on the controller app either to look for updates or anything.

Hi, for a few days now my Razor Viper Ultimate keeps disconnecting, more and more frecuently, in wireless mode (it works perfectly with wired mode). I’ve tried reinstalling Synapse, updating the firmware, changing to another port, different PC and even tried using the mouse without the software and the problem remains. Is it a dongle issue? Did the software update causes my dongle to malfunction? Is there any problem with the 2.4 GHz connectivity? Thanks in advance!

My Razer Basalisk Ultimate started to disconnect and reconnect yesterday. When plugged in it now only works for a few seconds before the synapse software says it is in “sleep mode”. If left for a while it works again, but again only for a seconds. Also when it is placed on the charging dock normally the lights change to represent the charge capacity, but now it is just constantly resetting all the lights along with the keyboard as well.

I'm looking for a replacement tilt mechanism for the Razer ISKUR black.

"I love using Razer products, but I can't use some of their features because there is no Turkish language support. We are not asking for something too difficult; Turkish language support could be added for free, even by using AI."