Razer Support

Hello,I was traveling recently and had my microphone for my BlackShark V3 X HyperSpeed detached and lost it.I also just bought this under a week ago from target.I looked through replacement parts and couldn’t find anything. Where can I acquire a replacement mic that isn’t third party?

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

Hello, I’d like to replace the battery in my razer blade advanced 2022 (RZ09-0421NED3). Online, I found the battery part number RC30-0248. Could you confirm this is the correct battery model for my laptop? Thanks

Have been using headsets for 6 months, today noticed that plastic is cracked and about to break on both sides. Should the warranty cover it.Also, RazerId says it’s Razer Kaira X headset though it came in BlackShark V2 X box and Store receipt also says BlackShark V2 X. 

Hi Razer!I have recently bought a Basilik V3 mouse from an online shop!Can you check its authenticity?The seiral number: (*removed by moderator)Regards!

MY Razer blade 18 laptop model :- RZ09-0529 HDMI port is tweaking when i plugged it into my PG32UCDP 4K monitor with hdmi i have a high bandwith cable from asus and tried different cable one from my ps5 pro it doesn’t not work it stay for some times and goes black for a second or 2 and comes back normal and happens constantly this laptop has been recently purchased. and the same issue happens with a different 4k TV my monitor is perfectly fine as i run it with my pc and and it runs 4k 240hz but on the laptop it only support 4k 120hz and 2k 240hz

Hello I’ve been wanting to buy the blackshark v3 pro Xbox edition or the 2XKO edition which I’m guessing are the same but I only play on ps5 would I still be able to use it wirelessly on ps5 using the the hyperspeed gen 2 tongle 

Me pueden ayudar a solucionar este problema

Whenever I turn on my computer, the Chroma Addressable Controller doesn't turn on my case lights until I adjust brightness. I don’t even have to turn it up or down, the brightness slider just needs to be clicked. I’m using a Chroma studio “advanced effect”This did not happen until I upgraded from Synapse 3 to Synapse 4.

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no issues. But not su

Today I tried connecting the headset to my PC for the first time. I hear sounds just fine, but the mic doesnt pick up any sound. Done all sorts of troubleshooting and settings checking (windows sound, system sound, razer pairing utility, windows troubleshooting, razer mic support video and all mentioned repairs), but the mic still doesnt pick up any sound (all show 0% sound). Headset is almost new and is connected to the PC wih USB dongle.I am completely at a loss, any tips appreciated.

I bought Razer Laptop Cooling Pad | RC21-02300, but it can't load the information from the laptop's cpu and gpu. So smart control is not possible. Of course I plugged in a USB port.

Unable to play current games that require BIOS to be updated in coordination with the Windows Security requirement to enable Secure boot. Turning off Secure boot in bios is no longer an option, in my case this laptop is essentially bricked. What are my options for updating this bios at this point? I see some models have udpates but are restricted to those models. Please help. 

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

I recently lost the original wireless USB dongle for my Razer headset, and I’m looking to purchase or obtain a genuine replacement.The dongle I need is RC30-0403. My PC does not have built-in Bluetooth, so I’m currently unable to use the headset wirelessly without the dongle.Could you please let me know:Whether an RC30-0403 replacement dongle is availableIf it can be purchased directly from Razer or through an authorized resellerWhether there is a compatible alternative dongle that can be paired with my headsetThe correct pairing procedure, if a replacement is availableI’m specifically looking for an official/genuine Razer replacement rather than a generic USB Bluetooth adapter, as I want to retain the headset’s full functionality.I would really appreciate your help in finding a compatible replacement. I’m located in Bangladesh, so please also let me know if there is an option for ordering or shipping to Bangladesh.Thank you!

Hi i need to cancel my two last order thx ? 

I lost my dongle what can i do?, i saw a firmware update saying “Pairing Utility” - will this be use full to get connected with my local 2.4hz usb pins 

I can figure out how to get my mouse to get to get back to where I can switch between tactile spin and free spin the mouse is stuck on only on free spin 

Hello, I’m having the invalid boot signature error I’ve see a few others have with this same model. I tried a Factory reset and the problem still persists, so I disabled secure boot and tried running the command prompt but it cant find the file location. This is where I was following how to do this and  I am stuck on step 7. Any information is helpful thanks.

Hey,my original Iskur is sadly out of warranty, but the gas cylinder is starting to fail (lowering on its own). Where can I buy a replacement?Thanks in advance!

 I’m having a persistent issue connecting Razer Core X V2 (TB5) to Eurocom Raptor X18 laptop.Problem:Enclosure powers on normally (GPU fans + lighting active) System detects the enclosure, but the RTX 5090 inside is recognized but unable to establish a stable connection via TB5 (Windows keeps cycling until it times out). The RTX 5090 keeps showing up in the Device Manager but disappearing after Windows cycles out. Device Manager shows PCIe Upstream Switch Port – Code 10 Connecting the eGPU often causes the internal laptop GPU to fail and fall back to Microsoft Basic Display AdapterSteps already taken:Verified Windows integrity (DISM + SFC clean) Cleaned background software (removed non-essential startup apps) Tested multiple connection sequences (cold plug, hot plug, different power order) Attempted NVIDIA driver install (fails during download) Confirmed proper PSU installation and cabling Repeated tests produce the same resultCurrent state: The enclosure is detected, but the GPU never

Hello Razer Support Team,I have lost access to my authentication app and I lost my back up codes. I would like your assistance in recovering my account. I still have access to my email. Thank you for your help.Best regards,Ed

looking for support team members to help out -im broke and in the usa

need of this pin redeem time

Please explain why your company does not develop applications for the MACos system?What wrong with macOS? _I believe that if you do not give the opportunity to use all the functions of the mouse as well ( as the software,) then you are putting your customers and buyers in unequal conditions. Please explain your policy regarding software for macOS (Synapse 3.0 or 4.0)