Razer Support

I’m hoping someone can help me fix my Razer Basilisk V3 Pro. The mouse was working perfectly fine on 2.4GHz, but I got it stuck in an unresponsive state while trying to connect it via Bluetooth.Here is exactly what happened:How the issue started: I wanted to pair it to a new device, so I switched the bottom slider to "BT". However, the mouse wouldn't turn on (no lights at all). I tried the manual pairing shortcut (Mouse 4 + Mouse 5 + Middle Click) multiple times, but since the mouse seemed "dead" in BT mode, nothing happened. I noticed that if I switched the slider to "2.4" (Dongle mode), the mouse would turn on normally. So, trying to troubleshoot, I started switching the slider quickly from 2.4 to BT, hoping the mouse would "stay awake" long enough to enter pairing mode. This trick actually worked a couple of times: the LEDs turned blue indicating pairing mode, but

Hallo Razer Support. Ich habe mir vor einigen Jahren einen Razer Enki gekauft und musste bereits innerhalb der Garantie schon einmal den Gas Lift austauschen lassen. Die Garantie ist jetzt nicht mehr vorhanden und ich habe auch keine Garantieverlängerung. Ich möchte mir jetzt ungern einen neuen Stuhl kaufen da ich nicht genug Geld habe um dies zu stemmen. Daher meine Frage wie kann ich den Gas Lift austauschen? Bietet Ihr an dieses Ersatzteil bei euch zu kaufen? Welche Größe und Daten benötige ich um den Gas Lift auszutaschen  Danke schonmal im vorraus

Hi i recently purchased the blackshark V3 pro’s for PlayStation 22/3/26 and i have no light indicator lighting up on the headset it wont show blue for pairing or green when its on i have updated the firmware on both the dongle and headset and also tried a factory reset and still no light on the headset although the headset seems to be working is this a software bug or is it faulty 

After 11 months’ use of my first Book 13, the laptop screen panel starts to black out out of sudden. When the lid is open above certain angle, the screen panel backlight will go off. When I close the lid a bit more, the screen panel will work again.  However, the workable agnle is very small and unstable. The whole laptop is totally unusuable unless it is plugged into a monitor. Since my first Book 13 is within warrenty, I got an official replacement of a brand new machine. This machine also had some BSOD issues, which was resolved by ANOTHER replacement of the motherboard. However, after one year’s use of the replaced replaced laptop, the screen is Failing again. The screen will not work after the lid is opened over 35 degrees. The panel is 99% black. The laptop is again unusable. So, if you have the same issue, please try HALF open the lid. At certain angle (low enough), you will see the backlight of the panel back on. But if

Hello,My Razer Viper V3 Pro wireless mouse has stopped working.I own two Razer devices—a mouse and a headset—and each uses its own dedicated Razer receiver. The headset’s receiver works perfectly, but the mouse receiver does not function properly.When I plug the mouse receiver into my computer, I hear the “device connected” sound, followed almost immediately by the “device disconnected” sound, repeatedly with no interval.I have tried the solution mentioned in this link:https://insider.razer.com/razer-support-45/razer-viper-v3-pro-dongle-not-working-73704but it did not resolve the issue.The software recognizes my headset receiver as a wired receiver, while the mouse is not recognized at all—even when I connect it directly to the computer using a cable.This issue occurred suddenl

пытаюсь зарегестрировать наушники, но они уже зарегестрированы

Hi,I I've had the RAZER UNIVERSAL QUICK CHARGING STAND for over a year now. Unfortunately, just today my battery that was included in the package died. I searched all over the internet for a compatible one, but I couldn't find one. Is there a place to buy replacement batteries?  Thank you!

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

Hello, I purchased a Razer Barracuda X headset last year. Initially, I was using it with the Type-C adapter, but it stopped working; it ceased functioning on my desktop computer. I tried it on another computer, but it still didn't work. I am currently connecting via Bluetooth, but the sound quality is very poor. I would like to go back to using it with the Type-C adapter again—please help.my email is: [removed by moderator]

Hey there,My Razer laptop got stolen and l cant use Microsoft's 'Find my device' to track it. I wonder of there is an alternative way or if Razer can do something about it.Alex

hello i mispelled my email adress while buying a viper v4 pro as a guest so i didn’t receive any confirmation email or order number can you help me ?

Hi all, Recently im having 2.4ghz connection issue on the Deathstalker V2 Pro Keyboard. I have tried moving the 2.4ghz dongle to other usb ports, and also plugging it into the provided razer hub, and placed it next to the keyboard to no avail. I have updated to the latest firmware and still facing issue of it not registering pressed keys. Sometimes it register a key or two, sometimes there are delays and at times doesn't register at all. I also noticed the light at "1" LED indicator loses light then comes back on. While on wired mode, it works flawlessly. Please advise Thanks!

i bought my mice in 30 oct i try to to assign my mice now in to synapse and razer id its now invalid 

купил в том году наушники кракен лайт 7.1 но только сегодня мне сказали что надо активировать но у меня нет ключа активации могу прислать фото там где он должен быть теперь не могу включить эту функцию. как мне быть дальше просто фирма райзен я предпочитаю ее но и без хорошего звука тоже не хочу сидеть!

I tried to purchase the THX spatial audio with the %50 off code it gives you from surround sound 7.1. the purchase failed. When i tried to purchase it again using the %50 off code. The code was invalid. I was wondering if there is a possible way for me to receive another code? thanks!!

I ordered a viper v4 pro recently and have not been able to track my order on the website as I checked out as guest by accident. Would love to connect it to my account here which I had for a long time. Order # RZCAWP [removed by moderator]

Hi all, I tried to install Razer Synapse 4 many times and I cannot. It comes up with a error file as shown below:  The error file says: “Failed to write installer file (No such file or directory)” I also filled a ticket and the log collector fails to collect the logs as well as show below:  Can anyone help me. I have spent about 8 hours today trying to get Razer Synapse 4 to download and nothing as worked.

Tried on MANY different pcs and laptops, it seems like it's, just dead, I was using it at a gaming cafe, and I attached it to the front of the case, since they do not allow anyone to plug or unplug anything directly from the motherboard. and suddenly it just stopped working, after that I tried it on different pcs, and it just seems dead.the only hope I have is that the “DPI stage” button light is like blinking and i can barely see like absolute 1 ray of red light deep in the sensor of the mouse. other than that, it would seem dead completely. Any thoughts on this?MOUSE: razer viper 8khz model: RZ01-0358

Hi All I notice that the if we enable Cortex Game Booster with "Enable Game Power solutions", the PC's power plan will be automatic switch to "Razer Cortex Power Plan", there is no problem with that However, it seems this plan has a fix settings every time we turn it on through Cortex, any changes made in Windows power plan settings will be readjusted to the default. The problem is, I'm using a Barracuda Pro wireless headset, if the "USB selective suspend settings" is enabled with the power plan, the headset will be disconnected after about 40 mins use, and the USB in the device manager will show an error as "USB device descriptor request failed", I had to restart the PC every single time to fix the problem. So is there any way we can change the Cortex power plan Configurations, specifically the "USB selective suspend settings", every time I change the setting to disable and restart the Game booster, this part goes back to enable again. P.S I tried to l

Hi,  Once the lighting on my Deathstalker V2 Pro turns off, it doesn’t turn back on when I start to use the keyboard again. Keyboard is currently unplugged but at 91% battery. The lighting does turn back on for my Basilisk v3 pro, also unplugged, once I start using it again.  Not sure if it matters but I have the keyboard and mouse both set to “Switch off lighting when idle for [5] minutes” which only works for the mouse. I’ve also got shut off set to “when display is turned off” but this doesn’t work for either device. The keyboard ultimately shuts off due to the setting “Device will turn off after [15] minutes of inactivity when running on battery” under power.  My ideal situation would be that lighting for both devices turns off when I turn off my display (but computer is still running). Not sure if this is possible (for reference my monitor is connected to a 5080 over display port). If not, then the keyboard should at least respect the s

Hi, I have a Razer Viper Ultimate model RC30-030501 with dongle model DGRFG6. The dongle seems to have stopped working as the mouse still works plugged in via USB, but the dongle doesn’t work in two separate PCs. How can I buy a replacement?

Yesterday I received a mouse I bought on Mercado Libre, but when I connected it, Synapse 4 didn't detect it, and Windows only detected it as "USB GAMING MOUSE" or "HDI-Complaint mouse." So I'd like to know if it's a counterfeit so I can request a refund for piracy, since it seems strange that it's not detected as a Razer device. 

I bought this a little over a month ago, been working amazingly except tonight, context: The headset is connected to my pc via the dongle and was charging through the usb-c cable connected to my pc for over a day. I accidentally turned it off while using it (holding down the power button, while still charging through my pc) and i heard the “power off” audio, then it happened, nothing, the headset wont turn on, wont charge, wont connect on Bluetooth or anything. There is no light on the led. When i try to turn it on (holding down the power button) nothing happens, no light or any audio.

I broke my dongle usb port for blachsark v3. Where can I get a replacement?  

Hi everyone, I just bought a Razer BlackWidow V4 Pro and now I ran out of usb ports on my laptop (I use it as a work/gaming station). I need exactly 1 more port for the headphones and I tried using the USB type A port from the keyboard and it doesn’t work. I tried with headphones, another Razer mouse and a webcam and nothing works. Can someone please tell me if there’s a setting somewhere to enable this or my keyboard is not working fine? Thank you