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  • 44,468 Threads
  • 63,451 Replies
44468 Threads
PI.X.OY
PI.X.OYInsider Mini
asked in Razer Support
I cant register razer blackshark v2x

Hello Support i need help cant register razer blackshark v2x it said already registred although i buy it new but through a 2nd hand seller when i try to register it tells me its already registered but when i try to look it up on 7.1 surround sound exactly in this link “https://mysupport.razer.com/app/self-help/surround-sound/index” it tells me that you should first register the your device  

6113
Razer.Aero
2 days ago
diivious
diiviousInsider Mini
asked in Razer Support
spare parts Razer Blade 16 (Z09-0483UEJ4)

Where can I order a Blade 16 Heatsink part #14051642-00 

50
diivious
2 days ago
everLemondata770
everLemondata770Insider Mini
asked in Razer Support
US Customs needs updated invoice with line 1 filed out

US Customs will not release my package until they have an updated invoice with line 1 filled in.  Please help!

355
S
2 days ago
A
ArchVInsider Mini
asked in Razer Support
Can't update Firmware Blackshark V2 Pro

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?

979943
S
2 days ago
0
00450011Insider Mini
asked in Razer Support
7.1 SURROUND SOUND with Razer BlackShark V2 X

I purchased the Black shark v2 x  headset from aliexpress  but I was surprised that I can't activate the razer 7.1 software.

212
Razer.Aero
2 days ago
J
jeanm22Insider Mini
asked in Razer Support
Trouble powering my razer book 13

Hello guys!My razer book 13 has been out of power and isn´t charging. Futhermore, I tried both of these links suggetions https://mysupport.razer.com/app/answers/detail/a_id/1798 https://mysupport.razer.com/app/answers/detail/a_id/830 and my computer LED Light isn´t turning on. I tried the sleep mode procedure and it´s LED blinked white once. I already tried with 2 differents fuctional Lenovo´s 60 W charger as my razer charger is broken. Someone can help me please?

30
J
2 days ago
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qqdannyyyInsider Mini
asked in Razer Support
Razer kraken v3 hypersense turns off then i use hypersense

Hello, there is such a problem that when you turn on the vibration function in kraken V3 Hypersense to the maximum when you listen to music, and when the bass part starts in the music, the headphones turn off. What could be the problem? At a low /medium vibration level, there is no such thing 

60
Q
2 days ago
geoImperialhome471
geoImperialhome471Insider Mini
asked in Razer Support
Razer Blade 16 rz09-0483 heatsink issue

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!

342
FeLiPe-Eduardo
2 days ago
E
Extaaz88Insider Mini
asked in Razer Support
THX Spatial Audio : Invalid code

I can’t activate my code for THX Spatial for my Blackshark V2 Product Serial Number: 862401D27800550

111
FiszPL
Vanguard
2 days ago
M
merrywhetherInsider Mini
asked in Razer Support
Razer Kiyo made a noise and stopped working mid-use

I’d been using my Kiyo without issue for a long time. One time I was in a video call and it made a weird grinding noise and then went totally out of focus. I tried unplugging it and plugging it back in, and it reported available to my computer again, but once I selected it the ring light came on at a kind of pulse-y half brightness and then it  disappears from the cameras list. I tried letting it sit unplugged for a week and the problem still persists. Tried multiple computers, ports, etc. Normally my Razer accessories last forever. Is there anything I can do to get this functioning again?

502555
B
2 days ago
M
MarcoDienInsider Mini
posted in Razer Support
Razer Basilisk v3 brend new scrolling when lifting of mat

Razer Basilisk v3 brend new scrolling when lifting of mat,when you try to lift mouse off the matt it scrolls up and down,i even have video proof of this,luckyly i have sellers guarante and i will get my money back,said it with my headphone and i will say it again NEVER RAZER AGAIN!!!!

50
M
2 days ago
Podolskyyy
PodolskyyyInsider Mini
asked in Razer Support
Razer surround sound code error

Hi i bought Razer barracuda x 2022. i got a code by email but this code isnt working. What should i do?

213
Podolskyyy
2 days ago
Fotal
FotalInsider Mini
asked in Razer Support
Razer Leviathan V2 Pro Randomly Disconnecting via USB

I am experiencing an issue with my Razer Leviathan V2 Pro soundbar. At random times, it disconnects from my computer when connected via USB cable.Details of the issue:The soundbar randomly disconnects and reconnects during use. I have tried using different USB cables to rule out a faulty cable. I have connected the soundbar to different USB ports directly on the motherboard. Other devices connected to the same USB ports function normally without any disconnections.Despite these troubleshooting steps, the problem persists.

503
Fotal
2 days ago
N
nomad2284
posted in Razer Support
Need to unplug and replug my dongle when starting windows for Barracuda X to connect

Hi, new here, just started using razer products, I just bought a razer barracuda X headset, with wireless and bluetooth support. I'm using it for PC with the wireless dongle. All is well, but when I turn on my pc or restart windows and power up the headset, it just won't connect, tries the wireless and then the bluetooth pairing. The only thing I need to do is just unplug and replug the dongle; it's not that much of a deal, but is this supose to happen do I need a driver or software for fixing this? My windows version si 10 19045.2364 build. Does anyone have a solution for this, would be much appreciated! Thank you and have a good day!

1884271
F
2 days ago
bestIvoryportal731
bestIvoryportal731Insider Mini
asked in Razer Support
Razer Leviathan V2 static visualization effect is off center, as if volume L/R balance is off (it's not)

Wish I could upload a video here. Pretty simple, tho, RGB is set to a static dark red background with static brighter red visualization overtop, which should start in the center and move outward as the noises increase from the input, but instead, it’s left of center by at least 3 centimeters. I’ve researched this, and can’t even find anyone else having reported this problem. I found advanced hidden volume controls to check the R/L stereo settings, thinking something was off somehow, it’s not. Thinking I have a faulty device and maybe I can reflash it, or something??? Help!RGB is frustrating as…!!!

151
sourceAlmondthink672
2 days ago
interactivePearltrend673
interactivePearltrend673Insider Mini
asked in Razer Support
Couple Month old wireless headset

My Razer Blackshark V2 HS BT, charges to 100 then dwindles down to around 60 in a few momentsWent 100 to 90, then to 86 then 74 then 60 in l I 4 minutes Brought it a few months and the description said it'd hold charge for up to 72h I don't understand thsi

00
interactivePearltrend673
2 days ago
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BrandonBrown220Insider Mini
asked in Razer Support
Razer Cynosa Chroma Keyboard - Spacebar Replacement

My spacebar is broken, is there a place I can order a replacement key? The latch for the metal piece broke off and the rod to slot into it is bent. 

91
B
2 days ago
geoLibertybook724
geoLibertybook724Insider Mini
asked in Razer Support
Kode 7.1

I bought headphones and registered the device. The code does not arrive and the message “the device is already activated” Please help.

112
Razer.sushi.boi
2 days ago
firstQueenBluebuzz557
firstQueenBluebuzz557Insider Mini
posted in Razer Support
Invalid activation code sent to the e-mail

 I'm grateful to those who tried to help. I researched and know how to get the code and the activation steps. The problem is that the incoming code is invalid and I need to get a valid activation code for the next step. I hope I was able to explain my problem.  

101
Razer.sushi.boi
2 days ago
J
JvvfrritagInsider Mini
asked in Razer Support
My product has already registered Blacksharck v2 x

I bought the headset a few days ago when I tried to register it says it was already goneHow could it have been registered if the box was sealed?? please help!!!!!

281
Razer.sushi.boi
2 days ago
L
Longgg3103Insider Mini
asked in Razer Support
Product registration issues

When I register a new product, I get this message : ‘This product is already registered. If you did not register it, please contact Razer Support’. Can i get some help? Thanks!

202
Razer.sushi.boi
2 days ago
E
eLIASHEBOInsider Mini
asked in Razer Support
Razer Viper V2 PRO

My razer viper v2 pro stopped working out of nowhere, i tried to get i work again but it wouldnt, then i tried on my brothers and dads pc but i just wouldnt work???

62
Razer.sushi.boi
2 days ago
coolTuscanBrownsource549
coolTuscanBrownsource549Insider Mini
asked in Razer Support
connecting with Iphone

I have an iPhone 13 and I try to connect it with my razer earbuds.It says connected but the sound comes from my phone. Can anyone help me?

21
Razer.sushi.boi
2 days ago
greatMahoganytalk777
greatMahoganytalk777Insider Mini
asked in Razer Support
Viper V3 Pro not sending signal when using dongle

Hello, I’ve just bought a new razer V3 pro from about 10 days. the issue is that the mouse randomly stops moving the cursor. when I check in Synapse it shows it as connected and has plenty of battery. also the dongle color shows that it is connected however the cursor is not moving. it only works when I disconnect the dongle and then reconnect it again. anyone knows how to fix this? I have the latest firmware update found in this link https://mysupport.razer.com/app/answers/detail/a_id/14169

161
Razer.sushi.boi
2 days ago
Coralventureventure432
Coralventureventure432Insider Mini
asked in Razer Support
7.1 the sound is already activated

I bought new Razer BlackShark v2x headphones, decided to activate 7.1 sound, but it turned out that it was already activated on another device. What to do? 

171
Razer.sushi.boi
2 days ago

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