Razer Support

Please help my ps5 charging doc is not charging I have pictures and videos can someone please contact me 

I recently bought a razer barracuda x and have had it for about 2 weeks now i loved it at first now its doing this thing where it sounds distorted like putting 2 speakers close together and everything sounds robotic, i have tried everything i have found in other forums and nothing seems to work 

Hi Team,Would it be possible for you to send me the temporary link to download the recovery image for my laptop?The recovery image is: 231217-000519Product: Razer BladeProduct Code: RZ09-02888E92-R3U1kSerial Number: BY1901A62505229

Recently my Blade 16 w/ RTX4070 started exhibiting video/sound issues. When attempting to play a game the video and sound stutter to the point of unpayabilty and youtube video playback suffers as well. Videos start to play, lock up, stutter sound, and occasionally will play video with no sound.I have run all the latest updates, Windows, Blade, and Nvidia; nothing fixed the issue.Any help is appreciated.

Had an issue with a controller I bought on Amazon and was told that they can’t honor the warranty because they have never heard of Amazon before.

Hello everyone, I am experiencing a serious microphone echo / feedback problem with my Kraken V4 Wireless when using it on PlayStation 5. The headset works perfectly on PC, but on PS5 the microphone consistently picks up the sound coming from the earcups at normal playable volume levels. This causes other players in party chat to hear their own voices echoed back.This happens even when: PS5 microphone level is set to minimum Noise suppression and echo cancellation are enabled Sidetone / mic monitoring is disabled  The only way to avoid the echo is lowering the headset volume so much that the game becomes unplayable. Because the headset is advertised as PS5 compatible, this makes it unusable for its intended purpose on console. Has anyone found a real workaround, Synapse hardware profile, or firmware solution for this issue?Is Razer aware of this probl

I have been using THX Spatial Audio for almost 5 years with no problems.I purchased the license in 10 Oct 2020 with the Order ID RZEUPP0000094755801But since today, I am not able to log in to the Surround Sound App. I get the message: No authentication foundMy account username: technoMarigoldcast305   

AFTER GREETINGS ,i have entered wrong purchase date by mistake its should be 04/01/2026 and i have entered  2020 by mistake and that will affect on my warranty please helps me to modify that date Note :file attached  Purchase invoice​​​​​​​  profile

A few days ago I bought a Razer Edge (Wi-Fi). The left joystick does not register vertical (up and down) inputs. The firmware was updated to 2.2 within the Nexus app, and the  system update tells me that my system is up to date (Android version 12, security update June 1, 2024). I’ve searched the forum for similar problems and none of the solutions seem to make a difference (such as changing the accessibility options), The problem persists in all situations: multiple native Android games, as well as Geforce Now (opened through Nexus as well as opened through the stand-alone Geforce application). I used "Game Controller Tester" from the Google Play store (developer: POW Games UK) and every button press registers correctly, as well as every axis on the right joystick. The left joystick only registers x-axis input (left to right). Up and down do not register at all.  All directions on the D-Pad work perfectly. This suggests to me that

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

I losed my old phone number and i need help with change the phone number

Hi i lost my Wolverine v2 pro dongle can i buy new one ?

I can find no presales support contact.Specifically, want high end gaming pc with ideally 16tb ssd, with 8tb ssd minimum.Have asus rog unit, with upgraded ssd to 2 8tb ssd's.Do any authorized after purchase upgrader services exist?Highest ssd capacity i can see on website is 4tb.

I upgraded to Synapse 4, but now the Advanced Settings for Kiyo Pro are ‘blacked out’  whenever I click on Advanced Settings No idea why this happens, but it means I am limited to basic settings and cannot make necessary adjustments to the camera. Anyone have an idea how to fix this?

Hello, I have made sure that the firmware is updating. But unfortunately my mouse constantly disconnects randomly, and the disconnect sound from Windows doesn’t play. It will randomly stop being recognized on Razer Synapse aswell, and only starts to work again if i turn it off then on again but it happens frequently. Along with that, the mouse skips a lot and seems laggy. I’ve had this issue for a while but it stopped for a couple months then came back. 

I am encountering error when trying to sign up for affiliate program from my creator dashboard. I also have error trying to link my twitch as one of my social links.

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

Hello,I purchased a Razer Hanbo 240mm today without realizing it does not come with an adapter bracket for AM5 sockets. I have tried to submit a ticket through traditional means, but I am stuck on“Product is covered under Razer’s Limited Warranty. Click "Submit" to continue.” The submit button does not work. I’ve tried different browsers and logging in out out of my account. Thank you, Evan.

As you read in the title, my headset, the Razer Kraken V4, has audio issues on the -chat speaker playback channel. This especially happens when I listen to music on the playback device. However, when I plug in the USB to USBC connection cable all of the issues are resolved all of a sudden. I have updated the firmware, drivers, reinstalled synapse 4, done a bunch of resets, tweaked settings, yet I cannot find a proper solution. The only solution I found that was remotely close to solving this was disabling audio enhancements in Windows audio properties. But when I do this, it disables the THX Spatial Audio bonus, resulting in lower quality of sound. Anyone have a solution?

I bought the controller and updated firmware but there is still no vibrtions 

In the past few months, my 2023 Razer Blade 14 has become unstable when operating on battery power.95% of the time, my laptop is connected to a Thunderbolt 5 Dock Chroma, receiving power from the dock. When connected to the dock the laptop behaves normally. The laptop also appears to behave normally when disconnected from the dock but otherwise connected to a power supply.When I disconnect from the dock (or a power supply), the laptop will function for a few minutes before crashing and presenting a WHEA_UNCORRECTABLE_ERROR message. The crash is typically preceded by opening a few browser tabs or the like.As far as I can tell, my battery is not discharged. I can’t recall the last time the indicated battery reserves were below 50%. I do run Synapse Battery Health Optimizer, so the max charge is 80%.Is this a known issue and are there any available fixes I can try? I’d really like to be able to use my laptop on battery power. I’d appreciate any help on this.

My Razer Edge wifi just stopped working in a middle of a game then it is now stuck on FastBoot with Device state - locked.Whatever choice I choose it just boot to the fastboot mode again.Is this fixable or should I just through this thing away and get a better device from a better vendor?

When I open the Thx app, it says "Please enter a 15-day trial or activation code." Where can I find the activation code for this model?

После того как скинул компьютер до заводских настроек, решил снова скачать 7.1 Surround Sound, но в окне установщика идет бесконечная загрузка с надписью “Идет подготовка...”. Раньше такой проблемы не было

My Nari Ultimate seems to drop audio quality frequently. It will go from THX Spatial Audio sounds to non-surround sound without a visual cue. This happens even when i switch games or windows. I've tried deleting all extra profiles in case it was profile-by-window/program but had no luck. Sometimes when the headset cuts out the THX Spatial Audio either has A) no programs listed beneath it or B) all programs are grayed out (see screenshot). Usually the best fix for this is to simply switch THX off & then on, however I have had to restart PC a few times to get it fixed. This has been a constantly recurring issue and I would love to get it to just stay in THX and not swap audio quality between programs/screens.