Razer Support

Hello I just received my mouse and there seems to be a problem with the scroll wheel. Pages scroll up and down as soon as I touch it. Is there a way to fix this? Or is this just the design of the product? If so, I'll return it.edit: Still searching and I found the scrolling video but there is no scrolling tab on the app.customize performance power calibration  edit: I cant even click scroll button it just moves instantly. What is this seriously? It's unbelievable why a company would feel the need to change the scrolling motion that people have been used to for decades. Final edit: its the button top of the mouse omg. all set :)

Have made multiple attempts to fix this issue with uninstall/reinstalls using razers driver cleaner (this may be a spot of issue as oem74.inf and oem79.inf were unable to be removed). The 7.1 Surround Sound audio driver does not show up, while the app asks for it to be set as default audio and I am unable to move past this point. Additionally, during installation of the app, it turns off windows audio service around the 95% installation mark, this also may be the reason why the audio driver does not appear in my system after the install.The headset im setting up is the blackshark v3 x hyperspeed if that makes any difference.

Quero mudar o número de telefone 

I recently bought a razer Baracuda X headset, I initially installed the surround sound drivers and git everything setup as directed. I later had to update my laptop and now the surround sound will not work, when selected as primary output device. I only hear audio when the headset is selected for audio output, which doesn't make sense considering 7.1 needs to be selected as the setup instructions say. I have tried everything and nothing is working please help.

My rabbit irreparably chewed my mic, and now I am without one. There aren’t any available on the website, and I do not trust third party products. Is there any way I can get my hands on one? I am willing to pay, as my headset is out of warranty. 

I would like to order a Razer Blackshark V3 Prot, but there is no option to request a company invoice at checkout. Unfortunately, we need this for company purchases, and I don't know if there is any way to request it.

Out of no where my razer cobra pro mouse just started turning on and off repeatedly. As soon as you turn it on it just keeps turning on and off again after about 2 seconds and keeps repeating. I updated the dongle firmware but it wont let me update the mouse because it keeps turning on and off repeatedly. It the mouse just broken?

I love your products. I currently own a razer naga v2 pro and a v2 hyperspeed. i have had most of your products through the years, laptops, cameras etc. i love them. I have 1 very important question. WHY dont you sell additional plates for the razer naga v2 pro. your mouse is amazing, but the plates are shit, and they die after no time at all. which is why i own multiple plates with only some buttons of the 12 working. I really need this to be improved and bettered, and no matter how good you make it, i need the replacement plates to be officially sold by you. i bought the hyperspeed v2 because i heard it has less issues and after 4 months my left click stops working….. yet i still love your products! I just really hope you will consider improving your flagship mmo mouse support so i can actually buy the thing i need to keep it working. 

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

I was playing Rainbow Six Siege with the mouse and I felt it was a bit jittery, the aim I mean so I went and checked the Razer Synapse App to see the polling rate, it was set to 1000hz so I went ahead and tried to check it online, whilst on 1000hz set in synapse, on the browser or even the razer polling rate test it was reading 125hz max. If I set in synapse to 8000hz, only then the razer app for polling rate was reading 1000hz, something is wrong with it. Note: I had a pulsefire haste 2 from hyperx before, it could also go up to 8000hz polling rate but I never got wrong readings on that. Something feels off on this one, the aim is jittery, I am afraid the mice got a mismatch on polling rate values.I tried changing the USB port, updated firmware, everything. I don’t know what to do anymore

hi i have the same problem as this posthttps://insider.razer.com/razer-support-45/lost-basilisk-uktimate-dongle-75592,i was wondering if you could help me. my product isRazer Basilisk Ultimate | RZ01-03170Sn: PM2035H13351706i can't find my usb dongle anywhere. im not sure the model no, i believe its a USB Dongle model DGRFG6Also my Razer Mouse Dock Chroma RC30-030502 completley stopped working no power, its not even recognised when plugged in to the PC. Hence i need the USB dongle to put in the PC directly to enable Wireless.If you could do the same and look in the inventory for one, i would really appreciate it.im not bothered about the dock as long as i can use my mouse wirelessim located in hertfordshire UK.i hope to hear from you soon.many thanks

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

The Chat channel is broken on Discord. You can’t use it with the mixer. You have to output the Discord chat with the Game channel

Hello,I have a problem with my Razer BlackShark V3 Pro Xbox/PC due to some hardware problems. Below is a full summary of the issue and the troubleshooting steps I have already completed:The headset powers on normally and you can hear the voice saying power on. But the device does not say connect or respond. It does automatically powers off after a short while when I am trying to get it to connect. It is not detected via PC Blootooth It does not connect to my PC via USB‑C or through the included 2.4GHz wireless dongle. On PC, the dongle is detected, but the headset will not pair with it. The Razer Audio/Controller software does not recognize the device. I have tested several USB ports and different cables, including the original one. The headset receives power but is not detected by the system and provides no input or audio functionality. I have had if from Oct/25 and it started to have intermitant connection pr

when I connected mouse to computer, a software installation wizard showed up to install software. I closed it. and now I do not know how to open wizard again. I disconnected and connected again but it does not show up.

Every once in awhile my mouse will randomly stop working and it’s because Synapse has turned my mouse to save power after 0 minutes of idle time. It will go idle while I’m actively moving the mouse because of this. When this happens I have to continuously plug my mouse in and out of my pc to hopefully get a long enough window to manually change the setting myself before the mouse turns back off. If it turns back off I’m unable to change the mouse’s settings as the window for my mouse disappears. I’ve looked into it online and haven’t found similar issues happening to others.if anyone could tell me why this is happening that’d be great

​@Razer.Speedcr0ss not very handy to close a Topic which is still an issue.I uninstalled Razer/Synapse and run the DriverCleanup tool as suggested in the other thread.After a fresh install the issue is repeatable every time after reboot/restart!PLEASE fix this issue! Synapse version: 4.0.86.2509080713Edition: Windows 11Version: 24H2OS Build: 26100.4652Device connected: Razer Tartarus V2 

I just upgraded from Synapse 3 to 4 and when I went to play my game, the keys were no longer bound the way I had them.  I did some research and was told  I had to import my synapse 3 profile (why wouldn’t this be automatic????).  So I got the instructions for importing and tried it and the end resut was the error message I pasted below.  So my question is, How do i import my synapse 3 profile?  I did some research here and found a thread on here wherein the user was told to load the profile manually via the controller portion of the software.  I tried that but when I opened up the file location, there was nothing there.  Help!  It took me a lot of time to get my controller setup and I’d really rather not do that again.