Razer Support

Hello, I recently bought new Zarer headphones and entered the activation code for 7.1 surround sound, but I accidentally connected the 7.1 feature to another device. How can I fix this? Thank you in advance for your help.

Hi, I need my 2FA to be disabled as i no longer have access to it.Let me know what information is required.Thanks!MegaWoTHD

I got my chair back in 2022 and everything is still in good condition except that the leather on the seat is all cracked up. I’m wondering what my options are to replace the seat since it seems like a waste to throw out an otherwise good chair. Thanks!

I have tried Uninstaller synapse 4 and drivers and then reinstalling. Also I have tried updating firmware. Still sound only 1 ear.  

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

I recently bought a Razer Wolverine V3 Pro Controller and accidentally the wireless dongle got broken. After talking to Razer support they are saying they don’t sell that part and since it was was damaged there is nothing they can do. I even offered to pay for it but they will not replace it for me. Now since the controller doesn’t support bluetooth i am stuck using the controller with a usb connection. Imagine spending so much money and this happens. Last time i brought a Razer Product.PATHETIC!!Caution for anyone who plans to buy it. If by accident anything happens to the wireless dongle they will not replace it and you’ll stuck using it with wired connection. 

Just recently got Viper V4 Pro. Seen people talk about this on reddit and hope if anybody could shed some light on the matter. The LOD feels high for me on Viper V4 Pro when using low LOD settings, especially in comparison to Viper V3 Pro. I am able to perform tracking motions by hovering the mouse above my pad without the skates touching. Never tested the mouse with stock/base FW. Saw there was a FW update on launch and figure it had to do with their web based synapse, so just performed the FW update right away. Also I think there’s a distinct jitter timing at 8khz when performing swipe test on MouseTester that’s not present on Viper V3 Pro on 8khz. Wonder if anybody could possible educate me on the matter as well. Thank You for taking the time to read this post. Hope you all have a wonderful one 

I just bought a Razer Siren V3 Microphone and a Kraken Kitty V2 Pro headset. I ave uninstalled and reinstalled the synapse 4 and chroma program multiple times and rebooted my PC multiple times and the programs are still not detecting the devices. This really stinks because I also ordered a new Razer keyboard that should be in tomorrow but I don’t know if it will even show up in the program!  

this bluetooth headset was purchased as a gift for me. unfortunately it’s not connecting to my ps5, it says something about a passkey or that the connection was canceled. I understand that ps5 doesn’t have bluetooth, and that normally a bluetooth adapter is required for wireless headsets. it did not come with a bluetooth adapter, nor do I have one. i’m just wondering if there is absolutely anything I can do to get this to connect to my ps5. is there a certain bluetooth adapter I would need, and would that even actually work? would a usb-c to 3.5mm work? i’m hoping there’s a way to work around this issue because i’m absolutely in love with this headset. 

I have a Seiren Elite microphone that stopped working a few years ago. At that time, I opened a support case, but the issue was not resolved.Recently, using AI tools, I was able to better understand what might have happened to my microphone. It seems that the firmware is corrupted or damaged, which is why Windows does not recognize it properly or initialize it as a microphone.I would like to know if it is possible to obtain the firmware to try to restore the device. I understand that I could buy a new one, but I would really like to try to fix this one if possible.I would greatly appreciate any help or guidance you can provide.

Hi.My Razor Viper ultimate just stopped working over dongle. And I can not find drivers for my model (RC30-030501).All the links lead to model RZ01-03050 and when updating dongle, it just stops at 40% and go back to main screen.Does anybody have any solutions?

Compre un Razer Viper V2 pro por tienda mia y me vino sin dongle, estoy compitiendo en un videojuego y quiero aprovechar al maximo mi mouse nuevo. ¿donde puedo conmseguir un dongle y cual seria el precio?

I scratch 4 code out of the Razer gold card help me to get the code back it’s  $100 Razer gold card

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows

Is Razer going to fix Razer Nari Ultimate at the new Synapse 4? It’s been a long time since they released it and I can’t use my headset properly.

Hello there. I need to turn off the obnoxious startup and shutdown sounds made by my Leviathan soundbar because they’re becoming an accessibilty issue. How do I do that, please? There’s no setting to be found in the software, though I can change all kinds of settings related to the lights. I’ve just confirmed drivers are up to date.Explanation: the power-up and power-down sounds, in addition to being loud compared to my device audio levels through the same soundbar, are just all-around bad for my noise sensitivity. For example, I want to use the power-saving feature that will let the speaker turn off when unused, but the sound of the device powering down after X minutes is too loud and startling to make this viable.Even an option to change the default sound effect would be helpful. Really, how is this not an option… on an audio device?