Razer Support

Can anyone help me how to change my old number I can't access it anymore. My email is working.

Dear Razer Support Team, I recently purchased a Razer BlackShark V2 X headset and encountered an issue with the activation code. The package included the headset and accessories, but the activation card was missing. When I attempted to register the product, it showed that the activation code had already been used, which prevents me from accessing the advertised features such as 7.1 surround sound. I truly enjoy the headset and appreciate its design and performance. However, I would love to experience the full features that were advertised, especially the surround sound, which is one of the main reasons I chose this product. For your reference, I have the product ID and serial number available and can provide them to assist with verification. I kindly request your guidance on how to obtain a valid activation code or the proper steps to activate the product. Thank you very much for your support—I am excited to fully enjoy the Raz

My razer kraken v4 pro buttons are all unresponsive excluding the power button, it’s also stuck on bluetooth mode. Which means i cannot update the firmware or even reset it. Does anyone have a solution for my problem?

placed an order with razer a week ago, fedex has had package stating clearance delay due to “Clearance instructions from the importer are required.Recommended action: Importer must provide instructions.”

I have a Kaira headset ( RZ04-0348) for Xbox from 2022 that I may have used twice. I’ve since upgraded to a PC and wanted to connect it and nothing. I’ve tried the hyperspeed dongle but my headset isn’t a hyperspeed(found that out) I’ve tried aftermarket products and tech support but get literally nothing from it. Is this headset not able to connect to a computer at all and end up in the trash? I have a ton of razer products and this is the only one to give me trouble….. If that’s the case I will never buy another product from razer again. How can a headset be obsolete in a couple years lol

Bonjour, J'ai un souci avec le vérin de ma chaise, elle descend toute seule. Je pense que le joint est abîmé. Est-il possible de racheter juste le vérin pour le changer ? Si oui, pouvez-vous me donner le lien pour le faire ? Merci d'avance de votre réponse,

Ive seen some other threads with this issue but nothing has worked. Ive uninstalled and reinstalled the device through windows, moved the dongle clear away from my mouse dongle, turned off any audio enhancements and reset my pc and its still cracking/popping. occasionally it will completely distort the audio like a robot filter until its reset. ive had the headset about 6 months, ive owned a pair before and never had this issue. its driving me nuts and im about to toss it haha any help is appreciated!  note: i cannot plug the wireless adapter directly to my pc as my pc does not have a usb c port, nor can i update firmware. 

So I purchased a razer core X chroma and a RTX 5070 card and the performance is terrible. I assume this is because of the thunderbolt 3 connection that is limiting the bandwidth? Is there anything I can do to make this combination work.Frame rate graphic quality and everything is just way worse with the EGPU and the 5070 compared to the on board GTX 1660 TI.

When i charge it wont go to my phone can yall help me with it

My Naga Left-Handed Edition (RZ01-03410) is stuck in Mass Storage Mode and not detected as a mouse. Please provide a firmware recovery tool.I try evrything maybe firmware can hel me!

Dear Razer Community, I am interested in purchasing a Razer BlackShark V2 X headset with splitter, but I have a question about using it on Linux. I understand that Razer Synapse is not supported on Linux, but I am wondering if there is any way to enable the 7.1 surround sound feature on the headset using Wine or another third-party software. In a second option, I am open to other recommendations for headsets that have built-in 7.1 surround sound and that work perfectly with Linux.

I purchased a DeathAdder V4 Pro from Amazon last week. The wireless dongle is already malfunctioning: Issue 1: Dongle stopped respondingYesterday the dongle shut off completely. All LEDs went dark and wireless connectivity was lost. Unplugging and reconnecting did not help. I used the mouse in wired mode for approximately 5 minutes, then reconnected the dongle, and it started working again. Issue 2: Polling Rate LED incorrectToday the polling rate indicator LED got stuck on yellow and will not update when I changed the polling rate in Synapse. The same LED shows other properties correctly (like battery level, DPI Stage), but does not show the right polling rate and its color doesn’t change when I change the polling rate. The mouse works correctly in all cases. These symptoms suggest a possible hardware defect in the dongle. Request: If these are known issues, plea

Hello Razer Support. I have a problem with my Razer Viper Ultimate cursor stuttering and signal drops both via dock and direct dongle. Wired mode works flawlessly. Mouse was purchased in 2023. I tried unistaling and reinstaling Synapse, changing connection from USB 3.0 to USB 2.0, etc. Nothing helped. Is there any solution or is the wireless module gone and I”m doomed to using a wire?

My Razer NAGA Lefthanded suddenly stopped working and shows now as a USB-stick.There are more people with the same problem but nowhere is the sollution.I have a second NAGA Lefthanded on the same PC works fine.So the problem is with the mouse please give a solution to this problem

I have the issue which i have seen in some forums,Basilisk V3 Pro and Blackwidow V4 Pro 75% unable to pair.I recently bought both and did my research under the assumption it would work based on the website below.HyperSpeed Wireless Gen-2 Technology | Razer AustraliaIt clearly shows the Blackwidow V4 Pro 75%.  Please Razer develop a Patch or fix for this in Synapse 4. I have spent a lot of money in good faith, and this was a non-negotiable feature for my setup. I’m not very happy at the moment.Thanks

I want to do touchpad clicks to display a scoreboard or full map in Call of Duty, but I understand that I need to recognize the Raiju as PS5 Controller. Is there anyway to do so?

I have the Razer Blade 14 (2021) RZ09-0370. I am getting a warning message from COD that my TPM 2.0 or secure boot is not recognized by COD and therefore the next game (Black Ops 7) will be unplayable. My motherboard Bios version is up to date, but Battlenet/COD troubleshooter indicates that it is not compatible. My TPM version is 3.57.0.5. Is Razer going to update this BIOS so that it will be playable with the new Black Ops 7? (My BIOS version is up to date - 1.06)

I just bought this microphone and am struggling to connect it to my Mac Pro. It doesnt recognize it the simple plug and play way. Any ideas? tips please? Thanks!