Razer Support

I have purchased and installed the Thunderbolt 5 dock on my Laptop. The Synapse software sees it, and I can control lighting; however, when I plug in my monitor, it will not work and Windows will not see it. Also, the installed SSD drive is not detected, accessible or viewable to use. Please help.  

I have bought a 2nd hand Blackwidow v4 Pro with yellow switches.It’s an absolute work of art! I do however have a few issues.I am in the UK I noticed the keyboard was set to USA plus the key “2” has a “@” printed on it. Also, there is no backslash key to the right of the letter Z. There is also a key showing backslash and pipe above the enter key.In the profile there is one called Bejamin’s MacBook Pro and it has a padlock next to it.  Nothing I do removes this profile.I have changed the keyboard settings to UK and for my location, that corrects the function of the key “2” although it is now incorrectly labelled.Nothing I do makes the backslash / pipe key produce those characters. It produces “#” and “~” - this is a big issue. I am planning to use this keyboard in my work and I used the backslash something like 50x per day.I’ve also noted that the key to the right of “1” is labelled “ ` ” and “~” but returns “`” and “¬” (I don’t really use t

hi im looking to know where i can buy the left and right analog sticks for my controller and also the thumb caps if anyone could plz get back to me id really appreciate it .. thanks

I feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?

my headset will not update the latest firmware i tried it on two different PCs

I bought a Razer Huntsman V3 pro TKL about last year and the keyboard is not working anymore. The keyboard does not show in Synapse (shows as disconnected) and I have tried the following:- Using a different USB port Using a different USB cable Tried hard resetting it (Esc + Caps lock + spacebar)If there is anything I am missing on how to troubleshoot the keyboard, kindly let me know.

Hi there to anyone able to help, I recently purchased a Razer Barracuda X wireless headset from Amazon on October 10th, 2023. Since then I have experienced many infuriating issues with the headset regarding its sound quality, mic quality and most importantly the headset turning off randomly. Regarding the sound quality, when connected to my PC, I’ll be playing music or gaming and the audio will cut out for a second and make a “bzzt” sound which is so annoying, whether I’m listening for footsteps or just in the zone listening to music. Next for the mic quality, this is the first mic I’ve ever had for my PC, and while some of my friends told me I should have a separate unit I just preferred having the plug and play ability. In game my friends noticed the mic has a problem peaking as well. Finally, for the most infuriating issue: the headset randomly powers off when connected to my iPhone 12, in the middle of a set when I’m at the gym, when my phone is 2ft f

Hi I dont remember how long ago I bought the headset it was from Amazon and it didnt come with the code for the audio software and I need the code.

i meant razer seiren v2 x in the title not pro. But ive gone through all the sound settings and all of my preferred devices are set to what i want to be the output and input, nothing is playing through my headset unless my mic is unplugged, when it is plugged in it HARD LOCKS it as the output and cant hear anything at all even though me default devices are set properly. i dont know how to get back to where my arctis nova pro wireless is my output device and my razer seiren v2 x is my input. and i can see on the synapse  i will accept any and all help, ive tried everything from meticulously going through all my sound settings to doing 3 full clean installs of all razer software and programs. no guide ive seen has fixed it for me. im prayin one of yall has a solution for me that works things went 2 years without a hitch and now it seems hopelessly unfixable or the solution is way out of knowledge depth

This is the order number(Removed order number)

I was hoping to get 2 orders added to my profile so I could track them as I did not realize I was checking out as a guest. Is there a way to do this?

Hi all, usually I don’t turn off my PC and just let it go into sleep mode. After waking it up everything is normal. As soon as I log into my account the LED’s on the Blackwidow V3 stop working. Keyboard itself is working fine.LED’s on my Razer Basilisk V3 Pro remain on so its just the keyboard.For now its only fixable by restarting the PC. Razer Synapse is currently on the Version 4.0.86.2511180837Mainboard: ASUS TUF Gaming B760 Plus If you have any idea or need more information please let me know

Hello!In 2021 i bought Razer Iskur chair, which is by now out of the warranty, so I cannto raise a support ticket for this.  tlThe chair is tilting everywhere constantly - i cannot stabilise it. I think the wielding in the base of the chair has brok. ai  dont know if there is any other issue, or if i am mistaken.What can i do to repair this? is there any replacement part i can buy, and if so where?

I just recently got a pair of  wired Razer Kraken  headphones at the recommendation of a friend and I am not sure how I’m liking them. They are comfortable enough, the sound is fantastic but it’s so good that my game feeds back through the set and echoes for those I’m playing with. They can hear themselves, they can hear me, they can hear my keyboard and mouse, they can hear my discord pings, and they can hear my breathing no matter where/how I position the mic. How do I fix this?! 

I tried repairing the program and also tried installing an older version, but nothing helped.

its ok on phone but if i connect it to pc its very muffled and silent bass is non existent i am using the splitter cable it came along with it 

I have had my Razer nari ultimate for some time, last tuesday around 22:30 CET they had some issues.I was gaming and in a call with friends and suddenly they lost connection. I waited for them to reconnect but nothing happend. When checking the sound pannel in windows it showed that the Razer nari Game and chat were both disconnecting and reconnecting, i play on game and dont use the chat slider at all but when i changed the settings to fully chat it didnt disconnect. Restarted my pc and the connection seemed stable on the game version until i played a sounds and it went into the reconnect disconnect cycle again.I tried resetting the headset in synapse but when it disconnects it also dissapears from synapse. I updated my bluetooth drivers and i removed the device from my devices on my pc.I tried the pairing tool and the dongle recovery tool. The recovery tool said that a recovery was necesary. But clicking recover didnt do anything. I was trying to get the pairing done

Hi I having a lot of problems with my Kaira pro, is making a lot of noise, like static, its impossible to use, how can i claim my warranty? i tried the chat but the IA cant answer me.Best regards