USB C type plug issues Blackwidow V4 Lowprofile Hyperspeed

Hi everyone,

I'm posting here because I'm honestly incredibly frustrated and hoping someone from the community team can take a second look at a recent warranty denial.

Yesterday morning, I went to unplug my BlackWidow V4 Low-Profile from my laptop. The small plastic insulator that separates the pins inside the keyboard's female USB-C port completely pulled out. It came out attached to the original Razer USB-C to Type-A cable that was included in the box. Up until this happened, this keyboard has been an absolute workhorse and exceeded all my expectations—especially handling all the heavy typing required for my computer science and AI software engineering coursework.

I immediately contacted support and provided photos. The agent I chatted with was fantastic, but after he escalated the ticket, the "internal team" denied the claim. The denial was completely generic, stating that the "nature of the reported damage" isn't covered, with zero explanation as to how a factory cable pulling out a port under normal use is considered my fault.

How is this not covered by warranty? Is this a common failure for these boards? Since I was operating entirely within normal use, this seems like a clear manufacturing defect with the port housing rather than user-inflicted damage. I've attached photos showing both the broken piece and the inside of the empty port.

For reference, my initial support case was 260606-002531.

Can someone please help me process an appeal for this? Alternatively, if this specific failure truly isn't covered, what is the official process to get the port repaired without voiding the rest of my warranty?

Thanks in advance for the help, - Chris