My Razer Blackshark V2 Pro (2023) stopped working after I got home today despite working entirely fine yesterday. I have already tried plugging back in the USB, restarting my computer, reinstalling Synapse latest ver. and drivers with no luck. even ran the Tool.
This is a USB connected headset not Bluetooth.
Windows 11 Pro completely UpToDate.
Hey
Please bear with me for a bit. Can you test the headset on another computer to see if it behaves the same way? Please also send me a PM with the serial number so I can verify it in our system and look for troubleshooting steps that might address the connection issue.
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