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Enki X spider base broken

  • March 9, 2026
  • 1 reply
  • 23 views
quickDarkCorallab949

Enki X, love this chair so much! Scrolling through I’m not the only one going through a wheel just floating, looks like the welding and it’s pretty horrific that this is a common issue, I’m out of warranty and needing this replaced, can anyone help me get this replaced ASAP please, I don’t want to lose this amazing chair. 🙏🏾 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • March 9, 2026

Hi quickDarkCorallab949,

I’m here to help! Please PM me so I can initiate a ticket on your behalf, and kindly answer a few questions for documentation purposes.

  • What exactly happened?

  • Was there any incident that occurred before the issue occurred?

  • What activities were you doing before the issue occurred?

  • Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video, and picture showing a clear vision of the issue for reporting purposes. Kindly upload it to Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us.

Also, fill out the following so I can initiate a case on your behalf:

Product Name: Razer Enki X
Product Code/Number: 
Product serial number: 

Full name:
Email:
Mobile/Phone Number:

Street Address:
City:
State:
Postal Code:
Country:

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